D2 users perceptions_features
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The document summarizes user feedback on an e-menu prototype for a Thai restaurant, including suggestions to: 1) Allow ordering quantities directly from the main menu instead of multiple steps. 2) Add the ability to enter customer order comments. 3) Separate set menus into individual items when orders are sent to the kitchen. 4) Add a button to easily request the main course from the main menu.
D2 users perceptions_features
- 1. USERS’ PERCEPTION ON THE E-MENU PROTOTYPE F O R D EVEL O PM EN T O F RESTAURANT E - MENU PROTOTYPE Created by Traitet Th. Project: E-menu on iPad for Thai restaurant Created Date 19 Aug 2012 Topic: Annotation: Research outcome Revised Date 22 Aug 0212 Revision No. 1.0 Content: - Description of research & discussion of outcomes Document Name O01-001 - Users’ perception on the e-menu prototype
- 2. PERCEPTIONS OF USERS’ PERCEPTION ON E-MENU FEATURES 2
- 3. 3 OBJECTIVES OBJECTIVES OF THIS DOCUMENT • To answer the research question in terms of developing software to meet business requirements. • To summarise suggestions from restaurant staffs • To summarise additional requirements after interview stage. • To provide solutions for those additional features. All suggestions are based on software features after presenting the final prototype
- 4. 4 SUMMARY OF SUGGESTIONS No Issues Description Countermeasure Doesn't support Chinese language 1 Language Design e-menu to support multiple languages. Doesn't support Thai language for chefs Cannot enter quantity on the main menu Design e-menu so that users add quantity on the main 2 Order quantity screen menu. Customer order Design e-menu so that users can support adding 3 Cannot enter a customer order comment comment comments. 4 Request main course Difficult to request "Main Course" Add a button to request "Main Course". Cannot separate set menu to actual Design new database to support separating items for 5 Order set menu menu items set menus. 6 Progress status Cannot show progress status Add progress status when system is being operated. 7 User instruction guide Hasn't user instruction guide Add user instruction guide in application. Cannot combine tables based on 8 Combine binning tables Add function combining tables in web application. reservation Sorting of menu 9 Drinks should be the first category Move the "Drinks" category as the first item. categories
- 5. 5 1. LANGUAGE ISSUES - Order transferred to kitchen is English language in stead of Thai. - The system cannot support Chinese language. Suggestions 1. The system should support Thai language for chefs to prepare food and communicate in a kitchen. 2. The system could support Chinese language for Chinese customers. Reasons 1. Chinese customers are a target group of Thai restaurants in UK. 2. Thai chefs are not familiar with English language. Solutions 1. Design software to support multiple languages 2. An application used in the kitchen should use Thai language instead of English. Benefits 1. Support Chinese customers 2. Be easy to understand and communicate 3. Reduce human error
- 6. 6 2. ORDER QUANTITY Issue: The system cannot order by quantity on the main menu screen Too Many Steps Steps Suggestion 1. Select Item 1. The system should be easy to enter an order quantity on 2. Click “Qty” textbox the main menu screen (first screen). 3. Enter Order 2. There are too many steps to fill an order quantity. Quantity 4. Click return Reason 1. The system can support entering quality but need to select a particular item firstly, then enter an order quantity. It is difficult to fill quantity 1 Solution 1. Provide a button for entering order quality on the main menu by a picker. Benefits 2 1. Reduce time to order 2. Make system be easier to use 3 4
- 7. 7 3 . C U RTOMER OR D ER C OMMEN T Issue: The system cannot enter customer order comment Suggestion 1. The system should be able to enter a comment of a particular order item e.g. don’t put green pepper Reasons 1. Some customers cannot eat particular ingredients because of health reasons. 2. Some customers would like to modify the taste or ingredients e.g. change from pork to beef Solution 1. The system can put only some specific comment using pick up or drop down list. Benefit 1. Increase customer satisfaction
- 8. 8 4 . OR D ER SET MEN U Issue: The system cannot well support ordering a “set menu” Recommendations 1. The description of set menu can not be shown completely. 2. The system should separate a set menu into actual items when an order is transferred to Kitchen. Reason The description of 1. Set menu includes many menu items e.g. SET of Menu set menu is shown C includes starters, main dishes and drinks but the incompletely system can show only one item. Solutions 1. Separate set menu into actual items. 2. Reduce font size of menu description Benefit 1. Chefs are easy to prepare food. Set menu C The system cannot separate a set menu into actual items Crispy Egg fried Tea or Mixed deep-fried rice or filter Starter fish rice coffee
- 9. 9 5 . R EQU EST MAIN C OU R SE Issue: Customers are difficult to request main course. Suggestion 1. The system should allow customers be easy to request main course at the main menu screen. Reason 1. It is difficult to request to eat main course because it requires many steps, whereas “Requesting Main Course” is an important process. Solution 1. Add “Request Main Course” button on the top of screen. 2. Show status of calling main course. Benefit Use too many steps 1. Make it easy to request main course. (Call main course is an important function)
- 10. 10 6. COMBINE DINING TABLES Issue: System cannot combine dinning tables based on reservation Suggestion 1. The system should be able to support combining and separating dining tables Reason 1. The restaurant would like re-arrange tables with regards to reservation. Solution 1. Make another page to manage table e.g. setting a number of seats. Benefit 1. Make the system be more flexible to manage dining table.
- 11. 7 . SH O W PR O G R ESS STAT U S 11 W H EN BEIN G PR O C ESSIN G D ATA Issue: System cannot show loading status Suggestions 1. The system should be able show a progress status when being processing data. Reasons 1. The customers don’t know when data is being processed. 2. The customers may click a same button many times because they think that the transaction have not been operated. Solution 1. Use loading image to show progress status Benefit 1. Prevent program running slow because of clicking a same button many times. 2. Increase software usability.
- 12. 12 8. USER INSTRUCTION GUIDE Issue: System should provide user instruction Suggestions 1. The system should include user instructions of using e- menu application. Reasons 1. Customers are not familiar with an e-menu application. 2. The waiters are easy to explain customers to use this application. Solution 1. Make user instruction on e-menu application e.g. How to order? How to send request? How to check order status? Benefit 1. Customers can return to user instruction pages if they Example of User Instruction for ordering don’t well understand instruction explained by waiting staff.
- 13. 13 9 . MEN U C ATEGORY Issue: “Drinks” category should be placed before “Starter” Suggestion 1. The category of “Wine & Other Drinks” should be placed first. Reason 1. Customers are likely to order drinks firstly. Solution 1. Move “Wine & Other Drinks” category into the top of list. Benefit 1. Customers are easy to order drinks firstly.
- 14. 14 OTHER RECOMMENDATIONS 1. The e-menu could show advertising food, drinks and restaurant promotions when customers are eating. 2. The restaurant could create an application, which can install on customers devices to order takeaway food online. 3. The system could support online booking 4. The system could support mapping between an order item and ordering person to make it easy to serve.
Editor's Notes
- #6: The feature can reduce human error because chefs might cook wrong because they misunderstand English language.Furthermore, the current paper-based process, waiting staffs translate English to Thai language before sending order to the kitchen.
- #8: Comment by the restaurant managerHowever, some comment from customers might make chefs to be difficult to cook. Therefore, the restaurant manager recommended that this feature should be used for specific options e.g. rare, medium, or well done for steak.
- #10: Calling main course is an important function because if customers do not call main course, chefs will not cook for them.Therefore, calling main course feature should to be easy to use.Furthermore, it should show status of calling main course on the screen.
- #14: This is an implicit requirements.
- #15: This