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 APPLICATION NOTE
Abstract
Mobile WiMAX has tremendous potential with its advantage of mobility and high bandwidth support.
In reality today, approximately 65% of subscribers worldwide use WiMAX for fixed purposes which
undermines WiMAX’s mobile promise.


How can WiMAX Operators play their part in driving the adoption of Mobile WiMAX in their countries?
The answer lies in having versatile modems that provide excellent performance indoors and
outdoors to answer the call of mobility.


This paper defines versatile modems from a technical and user perspective and explains how this
type of modem can promote the take up of Mobile WiMAX.




APPLICATION NOTE
WiMAX Walks the Fixed and Mobile Talk
WiMAX has an advantage. Though designed as a mobile technology, it was born fixed and is growing up mobile.




Fixed Usage

WiMAX’s early deployment of IEEE 802.16d was catered for fixed (indoor) usage as an alternative to wireline broadband.
The next evolution of WiMAX, IEEE 802.16e was designed for mobility, though at present, 65% of subscribers worldwide
still use WiMAX as their primary broadband connection at home. This is due to several factors:


• For many subscribers, especially in emerging markets, WiMAX is the first broadband technology made available to
  them and the standard evolution in broadband begins with fixed/indoor use before going nomadic or mobile.
• In developed markets, WiMAX reaches out to underserved areas and replaces dial-up connections.
• In terms of user preference, WiMAX gives them the liberty to engage in data-intensive applications such as online
  games and video. These applications are best enjoyed while stationary position via large screens.




Going Mobile

Being able to offer fixed and mobile broadband (through the same technology) is definitely an edge to WiMAX Operators.
Many leading greenfield operators such as P1 and Clearwire initially took fixed services to the market and began to
introduce nomadic services as network deploments and coverage improved. Today, 35% of subscribers worldwide have
embraced Mobile WiMAX, however, majority of the usage is confined to nomadic access and not true mobility. This is
likely contributed by the following:


• Most WiMAX Operators have been in business in average of 2 years which is insufficient to rollout nationwide coverage
  for true mobile services.
• There is a lack of embedded devices such as smartphones and netbooks in the market that enable true mobile
  WiMAX.


       PAST & PRESENT                             PRESENT                           FUTURE

          Fixed WiMAX                        Nomadic WiMAX                     Mobile WiMAX

   • IEEE 802.16d and initial            • Gaining strong ground         • Still uncommon as supporting
     stages of IEEE 802.16e              • On a increasing trend -         devices still scarce
   • On a declining trend -                gauging from the increasing   • Mobile WiMAX devices such
     reduced shipment of indoor &          sales of USB modems             as smartphones are not
     outdoor modems                      • Intermediary stage, paving      commercially available
                                           the way towards full WiMAX      worldwide
                                           mobility                      • Leading operators such as
                                                                           Clearwire & PI are yet to offer
                                                                           smartphones




                                                                                                             01
Figure 1: The evolution of WiMAX, from fixed to mobile – a summary




APPLICATION NOTE
WiMAX Walks the Fixed and Mobile Talk
WiMAX devices available today include indoor, outdoor and USB modems, as well as embedded devices such as handhelds
and netbooks. Usage trends (as of 1H2010) show that WiMAX is highly used for nomadic purposes, which is proved by the
increasing number of WiMAX USB modems shipped, compared to indoor/outdoor modems, which show a decreasing
trend. On the other hand, WiMAX embedded devices comprising of handhelds and netbooks are yet to hold significant
presence globally. One of the reasons contributing to the slow progress in this category of devices is that Mobile WiMAX
chipsets are not optimized for low power consumption, thus resulting in less than optimal battery life for handheld devices.


In the months to come, Greenpacket foresees this trend to continue and embedded devices to continue development
till the end of 2010.
     70.00%                                                                                                   Fixed
                                                                                                g
                                                                               dems) - Increasin
     60.00%                                                   Nomadic (USB Mo                                 Nomadic

     50.00%                                                                                                   Embedded

                                                                                                              Forecast
     40.00%                                                  Fixed (Indoor & Outdo
                                                                                  or) - Decreasing
     30.00%

     20.00%
                                                                    Embedded - Developing
     10.00%

      0.00%
              Q1 2009     Q2 2009    Q3 2009   Q4 2009    Q1 2010    Q2 2010    Q3 2010      Q4 2010

Source: Maravedis & Greenpacket Marketing Intelligence
Figure 2: Current and future trends in WiMAX devices for Mobile WiMAX (IEEE 802.16e)




The Need for Versatile Devices

Different types of WiMAX modems cater for different use case scenarios. As such, they may have an advantage from one
perspective but limiting from another. For example, indoor modems are optimized for indoor performance but provide
zero mobility. However, USB modems provide great portability but slacks in terms of indoor performance.


Does this mean that subscribers have to live with a trade-off in order to enjoy mobility with WiMAX? Greenpacket does
not think so. Not if there are versatile devices that pave the way for Mobile WiMAX. What do we mean by versatile
devices? These are devices optimized for indoor performance, coupled with the mobility advantage of USB modems. It
is envisioned to provide subscribers with mobility anytime and anywhere, even indoors.


                                           To realize this vision, Greenpacket developed ‘Shuttle’ (refer to Figure 3), a
                                           WiMAX USB modem that provides versatility and is ideal for both indoor and
                                           outdoor usage. Its features provide excellent indoor performance, while the USB
                                           form factor enables mobility.


                                           What makes a versatile modem? What characteristics make Shuttle ultimate for
                                           indoor and outdoor use? To better understand the capabilities of versatile
Figure 3: Greenpacket’s Shuttle, a         devices such as Shuttle, it would be educational to briefly understand


                                                                                                                      02
versatile modem combining the              the usage features of indoor, outdoor and USB modems as
features of an indoor and USB modem        well as the technical aspects that enables the versatility.



APPLICATION NOTE
Battle of the Modems - User Needs
Majority of subscribers are pretty oblivious to the technical specifications of a modem. Their primary concern is the verb
qualities of the modem, in other words, “what can this modem do for me?” “Does it offer mobility?” “Is the device
affordable?” “Do I get good coverage in my house?”


To understand what subscribers want from their broadband, Greenpacket conducted a worldwide survey, comprising of
respondents from across different industries. Among the factors measured include speed, price, mobility, personal
access, aesthetics and indoor signal quality, 74% of respondents stressed that indoor signal quality was important to
them – this further supports the fact that a large percentage of subscribers access broadband from indoor locations. On
the other hand, 33% responded that mobility was important. This concludes that subscribers need a device that gives
them the freedom to move around and yet provides best possible indoor coverage.


The table below summarizes factors subscribers ponder upon in relation to broadband and how different types of
modems measure up.


Note: The objective of this study is to compare performance of different types of modem ie USB, indoor and outdoor. It
is not a competitive study.

 Usage Factors                           USB                              Indoor                           Outdoor

 Mobility

 Indoor Coverage

 Multi-user (Broadband sharing)

 Bandwidth Limit

 Price

   Shuttle’s advantage
Table 1: Comparison of subscriber needs and how USB, indoor and outdoor modems fair in meeting the needs




                                Indoor                         On the move                           Outdoor

              Shuttle’s versatility gives it an edge – it can be used anywhere, anytime, indoors, outdoors and on the move

Figure 4: Shuttle is excellent indoors, outdoors and on the move




                                                                                                                             03
APPLICATION NOTE
Battle of the Modems: Technical Aspect
The quality and capabilities of a modem, regardless its type is determined by its technical specifications, consisting of a
combination of various components including antenna, chipset and power amplifiers playing the major roles. The quality
of these specifications results in excellent usage conditions.


The following table gives a general comparison on common technical aspects between USB, indoor and outdoor
modems. The results are based on a study conducted by Greenpacket on various WiMAX modems available in the
market.


Note: The objective of this study is to compare performance of different types of modem ie USB, indoor and outdoor. It
is not a competitive study.

 Usage Factors                                                  USB                    Indoor                     Outdoor

 Transmission Power
 Refers to the maximum limit of power (dBm) of the modem
 in sending signals back to the base station (uplink). Having
 a higher transmission power indicates that the modem
 has a stronger ability to transmit signals to the base
 station. This is an important factor for indoor use and to
 serve subscribers at cell edge locations.

 Antenna Gain
 A higher antenna gain improves the antenna’s ability to
 receive signals from the base station which is an
 important element for indoor use.

 Data Rate
 The speed at which data is downloaded.

 VoIP
 Modem’s support for VoIP services.

 WiFi
 Modem’s support for WiFi services (WiMAX-in; WiFi-out)

 Power Consumption
 Power supply required to operate the modem.


   Shuttle’s advantage
Table 2: Comparison of technical specifications of USB, indoor and outdoor modems




                                                                      Greenpacket’s Shuttle is a league of its own, combining the benefits
                                                                      of indoor/outdoor and USB modem to provide the mobility of a USB
                                                                      modem at the performance level of indoor modem:


                                                                      • Its high transmission power and antenna gain improves indoor
                                                                        reception and uplink performance.
                                                                      • With data rate almost equivalent to indoor/outdoor modem,
                                                                        subscribers enjoy faster Internet surfing experience.
                                                                      • Low power consumption preserves (laptop’s) battery
Outdoor CPE      Indoor CPE      Shuttle       USB Dongle



                                                                                                                                  04
                                                                        life for extended usage periods.

Figure 5: Shuttle, a versatile device that functions as a USB and indoor modem




APPLICATION NOTE
Why Do These Specifications Matter?

Transmission Power – Compensates Link Budget Imbalance


A common concern in the wireless industry, including WiMAX is the link budget imbalance. This is due to difference in
transmission power between the base station (typically, 40dBm) and the modem (average of 23dBm), which creates a
link budget imbalance between the downlink and the uplink.


In spite of the existence of technologies that help narrow the imbalance gap (for example, subchannelization gain of the
uplink, downlink boost for remote users, additional gain provided by the use of downlink MIMO and receive (rx) antennas
at the base station), a link budget imbalance of 6dBm remains. In many cases, the imbalance is particularly limiting in
terms of uplink coverage which results in an average increase of 30% in the number of sites required to serve the planned
area. Having more sites translates to higher TCO spend.



How does Shuttle help?


Due to the link budget imbalance, particularly on the uplink route, a modem with higher transmission power has a
stronger capacity to “communicate” with the base station. This characteristic compensates the imbalance and boosts
uplink performance.


Indoor modems are commonly designed to have higher transmission power as compared to USB modems to
compensate losses due to indoor/material penetration which is normally in the range of (18-25dBm) depending on the
morphology and usage scenario. As such, USB modems which have lower transmission power functions poorer in
indoor environments. To combat this, Shuttle provides an intermediary between both modem types coupling high
transmission power and mobility.




                                                                      USB Modem
                                                                       22-23dBm
                                                                                   Typical link budget
               Transmission Power Range                                            imbalance of 6dBm
                                                                                   limits modem reach
 USB Modem                                   Indoor Modem                          to base station
  22-23dBm                                     25-27dBm


                                                                                   With Shuttle’s high
                                                                                   transmission power, link
                                                                                   budget imbalance is
                                                                                   reduced to ~3dBm for a
                                                                         Shuttle   better base station reach
                                     Shuttle                             25dBm
                                  (USB Modem)
                                     25dBm


Figure 6: Shuttle has a high tranmission power for a better base station reach




                                                                                                                05
APPLICATION NOTE
Shuttle To
                                                                                                        The Test!
   Test # 1: Shuttle Field Test on Transmission Power


   To demonstrate the transmission power advantage of Shuttle, Greenpacket conducted a test at a cell edge. With its
   high transmission power, Shuttle continues to transmit while the conventional USB modem ceases transmission.

     Parameter                               Shuttle                USB Modem

     Receive Sensitivity (RSSI)              -81. 27 dBm            -93 dBm

     CINR                                    15.74 dB               6 dB
                                                                                                Shuttle continues to
     Modulation                              QPSK ½                 N/A                         transmit while
                                                                                                conventional USB
     Transmission Power                      14 dBm                 N/A                         stops transmitting.

     Average Download Speed (Mbps)           4.6 Mbps               N/A

     Average Upload Speed (Mbps)             2.0 Mbps               N/A



   Test # 2: Shuttle vs. Indoor Modem


   The purpose of this test was to compare the performance of Shuttle with indoor modems to exemplify Shuttle’s at
   par performance with indoor modems.

     Parameter                               Shuttle                Indoor Modem

     Receive Sensitivity (RSSI)              -92 dBm                -97 dBm                     Shuttle performs
                                                                                                almost at par with
     CINR                                    13.5 dB                16.75 dB                    indoor modem.

     Average Download Speed (Mbps)           4.3 Mbps               4.4 Mbps

     Average Upload Speed (Mbps)             820 Kbps               920 Kbps




Antenna

Issue #1 – Antenna Gain


A modem’s antenna plays an important role in establishing a robust downlink connection. With a higher antenna gain,
the antenna has a stronger intensity power and therefore, the modem holds a better ability in receiving signals from the
base station.




                                                                                                                06
APPLICATION NOTE
Why is antenna gain essential for a quality connectivity? It gives indoor penetration advantage. In wireless transmission,
higher frequencies dampen the signal’s ability to penetrate surfaces. In the case of WiMAX, with (high) frequency ranging
from 2.3GHz to 3.5GHz, indoor penetration is often a concern. The effect is more adverse in the 3.5GHz operating
frequency. Hence, a high antenna gain is required to absorb signals from base station.


Most USB modems have an antenna gain of 2-3dBi which is insufficient for indoor conditions (indoor modems typically
have 5dBi antenna gain). For improved indoor coverage, some USB modems have an auxiliary docking component
which contains an (additional) antenna to give the USB modem a total antenna gain of 5-6dBi (similar to indoor modems).
However, this solution incurs extra cost and is not practical for mobility.



Issue #2 – Antenna Direction


Aside from the intensity, the directional qualities of the antenna (direction from which the antenna receives signals) further
impacts the process of obtaining signal from the base station.


The common type of antennas used is patch antennas and omni antennas. Patch antennas are designed to have
radiation patterns that are very directional, while omni antennas radiate signals in 360o as shown in Figure 7 below. The
color red specifies the most sensitive location or area with the highest gain relative to the antenna. From the diagram, it
is obvious that patch antenna has strong directionality, hence, the modem has to be placed correctly i.e. facing the base
station for optimum performance.


However, omni antenna radiates signals uniformly in one plane and does not need to face the base station in a
pre-conceived manner. It is ideal for indoor usage where the exact location of the nearest base station is difficult to
determine.

                               Patch Array                                                    Omni




     4x4 Patch Array Antenna      4x4 Patch Array 3D Radiation Pattern   Omni Antenna Model          Omni 3D Radiation Pattern

Figure 7: Patch and omni antenna radiation pattern



How does Shuttle help?


Shuttle is built-in with a 5dBi antenna that equals an indoor modem. This gives Shuttle superior indoor and outdoor
performance without the need for supplementary docking station.


Additionally, Shuttle is equipped with useful, small and light-weight accessories that aid in enhancing indoor coverage.




                                                                                                                          07
APPLICATION NOTE
1                                                Suction Cap for Window/Wall Mounting
     Mount Shuttle on a window or wall for best
     signal reception to improve indoor
     coverage.

     An accompanying USB cable allows
     subscribers to connect Shuttle to the
     laptop.




 2                                                Desktop Stand Feature - Indoors

     A USB modem affixed to the laptop is
     subject to signal shielding by the LCD
     panel.

     Shuttle can be placed on the desktop
     (indoor use) or mounted to the top of LCD
     panel – this improves RF path and mitigate                           LCD panel does NOT
     interference with the laptop for improved                            obstruct RF path.

     signal reception.
                                                    LCD Mount – On The Go




                                                                            LCD panel does NOT
                                                                            obstruct RF path.



                                                                            LCD panel obstructs
                                                                            RF path.




                                                                                               08
APPLICATION NOTE
Shuttle To
                                                                                                            The Test!
   Field Test on Antenna Gain


   A field test was conducted to prove the throughput capabilities of Shuttle as a result of having a higher antenna gain.
   Shuttle provided higher throughputs compared to conventional USB modems.



   Modem Location: 900m from base station

     Parameter                                Shuttle                  USB Modem

     Receive Sensitivity (RSSI)               - 76.43dBm               -84 dBm

     CINR                                     9.53 dB                  7.3 dB

     Transmission Power                       14 dBm                   20 dBm

     Downlink

     Modulation                               16QAM 3/4                QPSK ½

     Average Download Speed (Mbps)            8.1 Mbps                 3.8 Mbps

     Maximum Download Speed (Mbps)            10.1 Mbps                4.1 Mbps
                                                                                                   Shuttle provided
     Uplink                                                                                        higher throughputs
                                                                                                   compared to
     Modulation                               QPSK 3/4                 QPSK 1/2                    conventional USB
                                                                                                   modem.
     Average Upload speed(Mbps)               1.3 Mbps                 0.593 Mbps

     Maximum Upload speed(Mbps)               1.5 Mbps                 1 Mbps




Data Rate

In an indoor scenario (due to the nomadic nature of USB modem), subscribers might move around with the laptop and
USB modem from one room to another. This would drop the CINR and cause the modem to change its modulation,
which in relation affects the throughput. As a result, subscribers will experience fluctuating throughput levels, affecting
the Internet browsing experience.



How does Shuttle help?


The blend of high transmission power and antenna gain enables Shuttle to engage a consistent and wider modulation
range. A wider modulation range keeps the modem (Shuttle) in the same modulation regardless where subscribers move



                                                                                                                   09
within the home.




APPLICATION NOTE
Figure 8 illustrates this scenario – the conventional USB modems changes 3 modulations within the home, from 64QAM
> 16QAM > QPSK, which would cause instable throughtput. Meanwhile, with Shuttle, subscribers enjoy good
modulation, between 64QAM and 16QAM, giving subscribers a more consistent throughput.


Note: This diagram is for illustration purposes only. In real life, close proximity between a house and base station is not
recommended.

  Conventional USB                                                                                               QPSK
  modem experiences                                                                                              16QAM
  varying modulation at                                                                                          64QAM

  different rooms – this
  causes instable
  throughput.



                                                    VS

  Shuttle provides good                                                                                          QPSK
  modulation (64QAM &                                                                                            16QAM
  16QAM) within the                                                                                              64QAM

  home for consistent
  throughput levels.




Figure 8: Modulation range for Shuttle vs. conventional USB Modem



                                                                                                           Shuttle To
                                                                                                           The Test!
   Data Rate Stability Test


   A field test was conducted to demonstrate Shuttle’s data rate stability. With a more consistent modulation,
   healthier and stable data rates are achieved. On the other hand, the data rates for conventional USB modem were
   irregular, resulting in a low average throughput rate.

      Parameter                          Shuttle                                 USB Modem

      Modulation                         16QAM [CTC] ¼                           16QAM [CTC] ¼

      Max. Download Throughput           4.8Mbps                                 4.3Mbps

      Ave. Download Throughput           4.8Mbps                                 866.7 Kbps

      DU Meter Reading




                                                               Shuttle demonstrates stable
                                                               data rates which are
                                                               important for user experience.



                                                                                                                  10
APPLICATION NOTE
Versatile Devices – How Operators Benefit?
Best of Both Worlds – Mobile & Fixed

Versatile devices like Greenpacket’s Shuttle are a classic example of hitting two birds with a stone – it allows WiMAX
Operators to extend a differentiated service by offering optimum performance indoors and outdoors.


Currently across the world, broadband is not quite utilized effectively, for the following reasons:


• Pre-dominant fixed usage. WiMAX is used for fixed/indoor purposes only in emerging countries and underserved areas
  of developed nations as WiMAX is the first chance at broadband for subscribers in these countries


• Secondary broadband service for mobility. In developed countries, wireline services have penetrated home users due
  to their first mover advantage. Meanwhile, to supplement mobile broadband usage, users subscribe to a secondary
  broadband service, such as 3G or WiMAX.


As a result, subscribers are either losing out on the full potential of mobile broadband or having to dig deeper into their
pockets to enjoy both fixed and mobile broadband. Through versatile devices, operators can promote the usage of a
single technology, WiMAX, to serve fixed and mobile needs, an approach that aids in driving Mobile WiMAX adoption.




Best Possible Performance Indoors & Outdoors

Mobility is often associated with outdoor movement. However, many subscribers appreciate the convenience of being
mobile even within indoor perimeters. Fixed modems limit movement indoors and constraint subscribers to the same
location. With Shuttle, subscribers can enjoy WiMAX anywhere within their home as it can be taken anywhere within the
home (along with the laptop) and subscribers can enjoy unparalled indoor coverage.


At the same time, WiMAX Operators admit that providing sound indoor coverage is one of their biggest concerns as macro
base station deployment do not satisfy indoor coverage. Some resort to overlay networks (microcell, picocells) which incur
additional cost. With Shuttle, operators can provide sound indoor coverage without having to install overlay networks.


As for outdoor use, Shuttle also provides optimum performance to serve subscribers who love being outdoors and on
the go! It is small and lightweight which makes Shuttle easy to be carried around.




CAPEX & OPEX Savings

Shuttle’s antenna technology and high receive sensitivity increases the uplink and downlink gain by approximately 3dB
which goes a long way in improving coverage by 40% as shown in Figure 9.


From Greenpacket’s TCO estimation, with a wider coverage span (totalling to approximately 140%) WiMAX
Operators will be able to reduce 30% of cell sites. This translates to 30% CAPEX and OPEX savings


                                                                                                                  11
encompassing base station equipment and network maintenance.




APPLICATION NOTE
RF Performance




                                                                                                         DOWNLINK
                                   Beamforming - improve downlink 2~3dB gain

                    3dB increase             MIMO B - improve downlink 3dB gain

                                                    High Rx Sensitivity - improve downlink 3dBm (~2mW)


                                                         Switch Diversity - 2 antenna Switch 1dB gain




                                                                                                         UPLINK
                                                             2Tx - 2Tx CDD/STC 4.5~5.5dB gain


                                                               LOS - improve uplink 8~10dB gain


                                                                        Radius

                                           40% coverage increase


Source: Greenpacket Marketing Intelligence
Figure 9: Technologies that enable Shuttle to generate an additional 3dB gain.




Cost Factor & Creative Packaging

Although economies of scale are bringing down the cost of modems, indoor and outdoor modems cost more than USB
modems, which translates to higher cost for the subscriber and operator (in the case of modem subsidy). The cost ratio
for USB, indoor and outdoor modems is generally around 1.0 : 2.0 : 3.0 respectively – this proves it is more cost effective
to offer USB modems. Additionally with Shuttle’s outstanding indoor performance, it can be positioned as an ideal device
for both mobile and fixed use.




          Source: Sequans Communications
          Figure 10: Price range of WiMAX devices




                                                                                                                    12
APPLICATION NOTE
Aside from the cost factor, the versatility of Shuttle enables WiMAX Operators to introduce more creative packages via
the same device, for example,


• Premium package for road warriors, highlighting Shuttle’s mobility feature with high bandwidth caps.
• Economic package for youth/students who spend considerable time indoors. This package is more affordable than a
  fixed broadband package (with indoor modem) and has the flexibility of mobility.




                                                                                                             13
APPLICATION NOTE
Go Versatile Today for a Diffentiated Service Offering!
Greenpacket invites you to take up the challenge of offering versatile modems like the Shuttle and increase the WiMAX
adoption in your country. At Greenpacket, we understand the demands placed on Operators like you. That is why we
furnish you with the power to offer subscriber more than just high-speed connectivity. Our innovation will provide you with
endless ways to engage with today’s sophisticated subscribers and enhance relationships.


With Greenpacket, limitless freedom begins now!




Free Consultation!

If you would like a free consultation or more information on Shuttle, feel free to contact us at
marketing.gp@greenpacket.com (kindly quote the reference code, AP0710 when you contact us).




                                                                                                                  14
APPLICATION NOTE
References
1. Opportunities and Risks for Embedding WiMAX in Consumer Electronics, Maravedis
2. Reaching Sustained Growth in the WiMAX Market, Senza Fili Consulting
3. Improving Indoor Coverage: How WiMAX Modems Can Play a Major Role in the Subsystem, Greenpacket




                                                                                                     15
APPLICATION NOTE
About Green Packet
     Greenpacket is the international arm of the Green Packet Berhad group of companies which is listed on the Main Board
     of the Malaysian Bourse. Founded in San Francisco’s Silicon Valley in 2000 and now headquartered in Kuala Lumpur,
     Malaysia, Greenpacket has a presence in 9 countries and is continuously expanding to be near its customers and in
     readiness for new markets.


     We are a leading developer of Next Generation Mobile Broadband and Networking Solutions for Telecommunications
     Operators across the globe. Our mission is to provide seamless and unified platforms for the delivery of user-centric
     multimedia communications services regardless of the nature and availability of backbone infrastructures.


     At Greenpacket, we pride ourselves on being constantly at the forefront of technology. Our leading carrier-grade
     solutions and award-winning consumer devices help Telecommunications Operators open new avenues, meet new
     demands, and enrich the lifestyles of their subscribers, while forging new relationships. We see a future of limitless
     freedom in wireless communications and continuously commit to meeting the needs of our customers with leading edge
     solutions.


     With product development centers in USA, Shanghai, and Taiwan, we are on the cutting edge of new developments in
     4G (particularly WiMAX and LTE), as well as in software advancement. Our leadership position in the Telco industry is
     further enhanced by our strategic alliances with leading industry players.


     Additionally, our award-winning WiMAX modems have successfully completed interoperability tests with major WiMAX
     players and are being used by the world’s largest WiMAX Operators. We are also the leading carrier solutions provider
     in APAC catering to both 4G and 3G networks and aim to be No. 1 globally by the end of 2010.


     For more information, visit: www.greenpacket.com.




San Francisco · Kuala Lumpur · Singapore · Shanghai · Taiwan · Sydney · Bahrain · Bangkok · Hong Kong




                   Associate
                    Member


Copyright © 2001-2010 Green Packet Berhad. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language, in any form
by any means, without the written permission of Green Packet Berhad. Green Packet Berhad reserves the right to modify or discontinue any product or piece of literature at anytime without prior notice.

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Drive Mobile WiMAX Adoption With Versatile Modems

  • 1. on with Ad opti X iMA ile W ms Mob ode rive tile M D a Vers www.greenpacket.com APPLICATION NOTE
  • 2. Abstract Mobile WiMAX has tremendous potential with its advantage of mobility and high bandwidth support. In reality today, approximately 65% of subscribers worldwide use WiMAX for fixed purposes which undermines WiMAX’s mobile promise. How can WiMAX Operators play their part in driving the adoption of Mobile WiMAX in their countries? The answer lies in having versatile modems that provide excellent performance indoors and outdoors to answer the call of mobility. This paper defines versatile modems from a technical and user perspective and explains how this type of modem can promote the take up of Mobile WiMAX. APPLICATION NOTE
  • 3. WiMAX Walks the Fixed and Mobile Talk WiMAX has an advantage. Though designed as a mobile technology, it was born fixed and is growing up mobile. Fixed Usage WiMAX’s early deployment of IEEE 802.16d was catered for fixed (indoor) usage as an alternative to wireline broadband. The next evolution of WiMAX, IEEE 802.16e was designed for mobility, though at present, 65% of subscribers worldwide still use WiMAX as their primary broadband connection at home. This is due to several factors: • For many subscribers, especially in emerging markets, WiMAX is the first broadband technology made available to them and the standard evolution in broadband begins with fixed/indoor use before going nomadic or mobile. • In developed markets, WiMAX reaches out to underserved areas and replaces dial-up connections. • In terms of user preference, WiMAX gives them the liberty to engage in data-intensive applications such as online games and video. These applications are best enjoyed while stationary position via large screens. Going Mobile Being able to offer fixed and mobile broadband (through the same technology) is definitely an edge to WiMAX Operators. Many leading greenfield operators such as P1 and Clearwire initially took fixed services to the market and began to introduce nomadic services as network deploments and coverage improved. Today, 35% of subscribers worldwide have embraced Mobile WiMAX, however, majority of the usage is confined to nomadic access and not true mobility. This is likely contributed by the following: • Most WiMAX Operators have been in business in average of 2 years which is insufficient to rollout nationwide coverage for true mobile services. • There is a lack of embedded devices such as smartphones and netbooks in the market that enable true mobile WiMAX. PAST & PRESENT PRESENT FUTURE Fixed WiMAX Nomadic WiMAX Mobile WiMAX • IEEE 802.16d and initial • Gaining strong ground • Still uncommon as supporting stages of IEEE 802.16e • On a increasing trend - devices still scarce • On a declining trend - gauging from the increasing • Mobile WiMAX devices such reduced shipment of indoor & sales of USB modems as smartphones are not outdoor modems • Intermediary stage, paving commercially available the way towards full WiMAX worldwide mobility • Leading operators such as Clearwire & PI are yet to offer smartphones 01 Figure 1: The evolution of WiMAX, from fixed to mobile – a summary APPLICATION NOTE
  • 4. WiMAX Walks the Fixed and Mobile Talk WiMAX devices available today include indoor, outdoor and USB modems, as well as embedded devices such as handhelds and netbooks. Usage trends (as of 1H2010) show that WiMAX is highly used for nomadic purposes, which is proved by the increasing number of WiMAX USB modems shipped, compared to indoor/outdoor modems, which show a decreasing trend. On the other hand, WiMAX embedded devices comprising of handhelds and netbooks are yet to hold significant presence globally. One of the reasons contributing to the slow progress in this category of devices is that Mobile WiMAX chipsets are not optimized for low power consumption, thus resulting in less than optimal battery life for handheld devices. In the months to come, Greenpacket foresees this trend to continue and embedded devices to continue development till the end of 2010. 70.00% Fixed g dems) - Increasin 60.00% Nomadic (USB Mo Nomadic 50.00% Embedded Forecast 40.00% Fixed (Indoor & Outdo or) - Decreasing 30.00% 20.00% Embedded - Developing 10.00% 0.00% Q1 2009 Q2 2009 Q3 2009 Q4 2009 Q1 2010 Q2 2010 Q3 2010 Q4 2010 Source: Maravedis & Greenpacket Marketing Intelligence Figure 2: Current and future trends in WiMAX devices for Mobile WiMAX (IEEE 802.16e) The Need for Versatile Devices Different types of WiMAX modems cater for different use case scenarios. As such, they may have an advantage from one perspective but limiting from another. For example, indoor modems are optimized for indoor performance but provide zero mobility. However, USB modems provide great portability but slacks in terms of indoor performance. Does this mean that subscribers have to live with a trade-off in order to enjoy mobility with WiMAX? Greenpacket does not think so. Not if there are versatile devices that pave the way for Mobile WiMAX. What do we mean by versatile devices? These are devices optimized for indoor performance, coupled with the mobility advantage of USB modems. It is envisioned to provide subscribers with mobility anytime and anywhere, even indoors. To realize this vision, Greenpacket developed ‘Shuttle’ (refer to Figure 3), a WiMAX USB modem that provides versatility and is ideal for both indoor and outdoor usage. Its features provide excellent indoor performance, while the USB form factor enables mobility. What makes a versatile modem? What characteristics make Shuttle ultimate for indoor and outdoor use? To better understand the capabilities of versatile Figure 3: Greenpacket’s Shuttle, a devices such as Shuttle, it would be educational to briefly understand 02 versatile modem combining the the usage features of indoor, outdoor and USB modems as features of an indoor and USB modem well as the technical aspects that enables the versatility. APPLICATION NOTE
  • 5. Battle of the Modems - User Needs Majority of subscribers are pretty oblivious to the technical specifications of a modem. Their primary concern is the verb qualities of the modem, in other words, “what can this modem do for me?” “Does it offer mobility?” “Is the device affordable?” “Do I get good coverage in my house?” To understand what subscribers want from their broadband, Greenpacket conducted a worldwide survey, comprising of respondents from across different industries. Among the factors measured include speed, price, mobility, personal access, aesthetics and indoor signal quality, 74% of respondents stressed that indoor signal quality was important to them – this further supports the fact that a large percentage of subscribers access broadband from indoor locations. On the other hand, 33% responded that mobility was important. This concludes that subscribers need a device that gives them the freedom to move around and yet provides best possible indoor coverage. The table below summarizes factors subscribers ponder upon in relation to broadband and how different types of modems measure up. Note: The objective of this study is to compare performance of different types of modem ie USB, indoor and outdoor. It is not a competitive study. Usage Factors USB Indoor Outdoor Mobility Indoor Coverage Multi-user (Broadband sharing) Bandwidth Limit Price Shuttle’s advantage Table 1: Comparison of subscriber needs and how USB, indoor and outdoor modems fair in meeting the needs Indoor On the move Outdoor Shuttle’s versatility gives it an edge – it can be used anywhere, anytime, indoors, outdoors and on the move Figure 4: Shuttle is excellent indoors, outdoors and on the move 03 APPLICATION NOTE
  • 6. Battle of the Modems: Technical Aspect The quality and capabilities of a modem, regardless its type is determined by its technical specifications, consisting of a combination of various components including antenna, chipset and power amplifiers playing the major roles. The quality of these specifications results in excellent usage conditions. The following table gives a general comparison on common technical aspects between USB, indoor and outdoor modems. The results are based on a study conducted by Greenpacket on various WiMAX modems available in the market. Note: The objective of this study is to compare performance of different types of modem ie USB, indoor and outdoor. It is not a competitive study. Usage Factors USB Indoor Outdoor Transmission Power Refers to the maximum limit of power (dBm) of the modem in sending signals back to the base station (uplink). Having a higher transmission power indicates that the modem has a stronger ability to transmit signals to the base station. This is an important factor for indoor use and to serve subscribers at cell edge locations. Antenna Gain A higher antenna gain improves the antenna’s ability to receive signals from the base station which is an important element for indoor use. Data Rate The speed at which data is downloaded. VoIP Modem’s support for VoIP services. WiFi Modem’s support for WiFi services (WiMAX-in; WiFi-out) Power Consumption Power supply required to operate the modem. Shuttle’s advantage Table 2: Comparison of technical specifications of USB, indoor and outdoor modems Greenpacket’s Shuttle is a league of its own, combining the benefits of indoor/outdoor and USB modem to provide the mobility of a USB modem at the performance level of indoor modem: • Its high transmission power and antenna gain improves indoor reception and uplink performance. • With data rate almost equivalent to indoor/outdoor modem, subscribers enjoy faster Internet surfing experience. • Low power consumption preserves (laptop’s) battery Outdoor CPE Indoor CPE Shuttle USB Dongle 04 life for extended usage periods. Figure 5: Shuttle, a versatile device that functions as a USB and indoor modem APPLICATION NOTE
  • 7. Why Do These Specifications Matter? Transmission Power – Compensates Link Budget Imbalance A common concern in the wireless industry, including WiMAX is the link budget imbalance. This is due to difference in transmission power between the base station (typically, 40dBm) and the modem (average of 23dBm), which creates a link budget imbalance between the downlink and the uplink. In spite of the existence of technologies that help narrow the imbalance gap (for example, subchannelization gain of the uplink, downlink boost for remote users, additional gain provided by the use of downlink MIMO and receive (rx) antennas at the base station), a link budget imbalance of 6dBm remains. In many cases, the imbalance is particularly limiting in terms of uplink coverage which results in an average increase of 30% in the number of sites required to serve the planned area. Having more sites translates to higher TCO spend. How does Shuttle help? Due to the link budget imbalance, particularly on the uplink route, a modem with higher transmission power has a stronger capacity to “communicate” with the base station. This characteristic compensates the imbalance and boosts uplink performance. Indoor modems are commonly designed to have higher transmission power as compared to USB modems to compensate losses due to indoor/material penetration which is normally in the range of (18-25dBm) depending on the morphology and usage scenario. As such, USB modems which have lower transmission power functions poorer in indoor environments. To combat this, Shuttle provides an intermediary between both modem types coupling high transmission power and mobility. USB Modem 22-23dBm Typical link budget Transmission Power Range imbalance of 6dBm limits modem reach USB Modem Indoor Modem to base station 22-23dBm 25-27dBm With Shuttle’s high transmission power, link budget imbalance is reduced to ~3dBm for a Shuttle better base station reach Shuttle 25dBm (USB Modem) 25dBm Figure 6: Shuttle has a high tranmission power for a better base station reach 05 APPLICATION NOTE
  • 8. Shuttle To The Test! Test # 1: Shuttle Field Test on Transmission Power To demonstrate the transmission power advantage of Shuttle, Greenpacket conducted a test at a cell edge. With its high transmission power, Shuttle continues to transmit while the conventional USB modem ceases transmission. Parameter Shuttle USB Modem Receive Sensitivity (RSSI) -81. 27 dBm -93 dBm CINR 15.74 dB 6 dB Shuttle continues to Modulation QPSK ½ N/A transmit while conventional USB Transmission Power 14 dBm N/A stops transmitting. Average Download Speed (Mbps) 4.6 Mbps N/A Average Upload Speed (Mbps) 2.0 Mbps N/A Test # 2: Shuttle vs. Indoor Modem The purpose of this test was to compare the performance of Shuttle with indoor modems to exemplify Shuttle’s at par performance with indoor modems. Parameter Shuttle Indoor Modem Receive Sensitivity (RSSI) -92 dBm -97 dBm Shuttle performs almost at par with CINR 13.5 dB 16.75 dB indoor modem. Average Download Speed (Mbps) 4.3 Mbps 4.4 Mbps Average Upload Speed (Mbps) 820 Kbps 920 Kbps Antenna Issue #1 – Antenna Gain A modem’s antenna plays an important role in establishing a robust downlink connection. With a higher antenna gain, the antenna has a stronger intensity power and therefore, the modem holds a better ability in receiving signals from the base station. 06 APPLICATION NOTE
  • 9. Why is antenna gain essential for a quality connectivity? It gives indoor penetration advantage. In wireless transmission, higher frequencies dampen the signal’s ability to penetrate surfaces. In the case of WiMAX, with (high) frequency ranging from 2.3GHz to 3.5GHz, indoor penetration is often a concern. The effect is more adverse in the 3.5GHz operating frequency. Hence, a high antenna gain is required to absorb signals from base station. Most USB modems have an antenna gain of 2-3dBi which is insufficient for indoor conditions (indoor modems typically have 5dBi antenna gain). For improved indoor coverage, some USB modems have an auxiliary docking component which contains an (additional) antenna to give the USB modem a total antenna gain of 5-6dBi (similar to indoor modems). However, this solution incurs extra cost and is not practical for mobility. Issue #2 – Antenna Direction Aside from the intensity, the directional qualities of the antenna (direction from which the antenna receives signals) further impacts the process of obtaining signal from the base station. The common type of antennas used is patch antennas and omni antennas. Patch antennas are designed to have radiation patterns that are very directional, while omni antennas radiate signals in 360o as shown in Figure 7 below. The color red specifies the most sensitive location or area with the highest gain relative to the antenna. From the diagram, it is obvious that patch antenna has strong directionality, hence, the modem has to be placed correctly i.e. facing the base station for optimum performance. However, omni antenna radiates signals uniformly in one plane and does not need to face the base station in a pre-conceived manner. It is ideal for indoor usage where the exact location of the nearest base station is difficult to determine. Patch Array Omni 4x4 Patch Array Antenna 4x4 Patch Array 3D Radiation Pattern Omni Antenna Model Omni 3D Radiation Pattern Figure 7: Patch and omni antenna radiation pattern How does Shuttle help? Shuttle is built-in with a 5dBi antenna that equals an indoor modem. This gives Shuttle superior indoor and outdoor performance without the need for supplementary docking station. Additionally, Shuttle is equipped with useful, small and light-weight accessories that aid in enhancing indoor coverage. 07 APPLICATION NOTE
  • 10. 1 Suction Cap for Window/Wall Mounting Mount Shuttle on a window or wall for best signal reception to improve indoor coverage. An accompanying USB cable allows subscribers to connect Shuttle to the laptop. 2 Desktop Stand Feature - Indoors A USB modem affixed to the laptop is subject to signal shielding by the LCD panel. Shuttle can be placed on the desktop (indoor use) or mounted to the top of LCD panel – this improves RF path and mitigate LCD panel does NOT interference with the laptop for improved obstruct RF path. signal reception. LCD Mount – On The Go LCD panel does NOT obstruct RF path. LCD panel obstructs RF path. 08 APPLICATION NOTE
  • 11. Shuttle To The Test! Field Test on Antenna Gain A field test was conducted to prove the throughput capabilities of Shuttle as a result of having a higher antenna gain. Shuttle provided higher throughputs compared to conventional USB modems. Modem Location: 900m from base station Parameter Shuttle USB Modem Receive Sensitivity (RSSI) - 76.43dBm -84 dBm CINR 9.53 dB 7.3 dB Transmission Power 14 dBm 20 dBm Downlink Modulation 16QAM 3/4 QPSK ½ Average Download Speed (Mbps) 8.1 Mbps 3.8 Mbps Maximum Download Speed (Mbps) 10.1 Mbps 4.1 Mbps Shuttle provided Uplink higher throughputs compared to Modulation QPSK 3/4 QPSK 1/2 conventional USB modem. Average Upload speed(Mbps) 1.3 Mbps 0.593 Mbps Maximum Upload speed(Mbps) 1.5 Mbps 1 Mbps Data Rate In an indoor scenario (due to the nomadic nature of USB modem), subscribers might move around with the laptop and USB modem from one room to another. This would drop the CINR and cause the modem to change its modulation, which in relation affects the throughput. As a result, subscribers will experience fluctuating throughput levels, affecting the Internet browsing experience. How does Shuttle help? The blend of high transmission power and antenna gain enables Shuttle to engage a consistent and wider modulation range. A wider modulation range keeps the modem (Shuttle) in the same modulation regardless where subscribers move 09 within the home. APPLICATION NOTE
  • 12. Figure 8 illustrates this scenario – the conventional USB modems changes 3 modulations within the home, from 64QAM > 16QAM > QPSK, which would cause instable throughtput. Meanwhile, with Shuttle, subscribers enjoy good modulation, between 64QAM and 16QAM, giving subscribers a more consistent throughput. Note: This diagram is for illustration purposes only. In real life, close proximity between a house and base station is not recommended. Conventional USB QPSK modem experiences 16QAM varying modulation at 64QAM different rooms – this causes instable throughput. VS Shuttle provides good QPSK modulation (64QAM & 16QAM 16QAM) within the 64QAM home for consistent throughput levels. Figure 8: Modulation range for Shuttle vs. conventional USB Modem Shuttle To The Test! Data Rate Stability Test A field test was conducted to demonstrate Shuttle’s data rate stability. With a more consistent modulation, healthier and stable data rates are achieved. On the other hand, the data rates for conventional USB modem were irregular, resulting in a low average throughput rate. Parameter Shuttle USB Modem Modulation 16QAM [CTC] ¼ 16QAM [CTC] ¼ Max. Download Throughput 4.8Mbps 4.3Mbps Ave. Download Throughput 4.8Mbps 866.7 Kbps DU Meter Reading Shuttle demonstrates stable data rates which are important for user experience. 10 APPLICATION NOTE
  • 13. Versatile Devices – How Operators Benefit? Best of Both Worlds – Mobile & Fixed Versatile devices like Greenpacket’s Shuttle are a classic example of hitting two birds with a stone – it allows WiMAX Operators to extend a differentiated service by offering optimum performance indoors and outdoors. Currently across the world, broadband is not quite utilized effectively, for the following reasons: • Pre-dominant fixed usage. WiMAX is used for fixed/indoor purposes only in emerging countries and underserved areas of developed nations as WiMAX is the first chance at broadband for subscribers in these countries • Secondary broadband service for mobility. In developed countries, wireline services have penetrated home users due to their first mover advantage. Meanwhile, to supplement mobile broadband usage, users subscribe to a secondary broadband service, such as 3G or WiMAX. As a result, subscribers are either losing out on the full potential of mobile broadband or having to dig deeper into their pockets to enjoy both fixed and mobile broadband. Through versatile devices, operators can promote the usage of a single technology, WiMAX, to serve fixed and mobile needs, an approach that aids in driving Mobile WiMAX adoption. Best Possible Performance Indoors & Outdoors Mobility is often associated with outdoor movement. However, many subscribers appreciate the convenience of being mobile even within indoor perimeters. Fixed modems limit movement indoors and constraint subscribers to the same location. With Shuttle, subscribers can enjoy WiMAX anywhere within their home as it can be taken anywhere within the home (along with the laptop) and subscribers can enjoy unparalled indoor coverage. At the same time, WiMAX Operators admit that providing sound indoor coverage is one of their biggest concerns as macro base station deployment do not satisfy indoor coverage. Some resort to overlay networks (microcell, picocells) which incur additional cost. With Shuttle, operators can provide sound indoor coverage without having to install overlay networks. As for outdoor use, Shuttle also provides optimum performance to serve subscribers who love being outdoors and on the go! It is small and lightweight which makes Shuttle easy to be carried around. CAPEX & OPEX Savings Shuttle’s antenna technology and high receive sensitivity increases the uplink and downlink gain by approximately 3dB which goes a long way in improving coverage by 40% as shown in Figure 9. From Greenpacket’s TCO estimation, with a wider coverage span (totalling to approximately 140%) WiMAX Operators will be able to reduce 30% of cell sites. This translates to 30% CAPEX and OPEX savings 11 encompassing base station equipment and network maintenance. APPLICATION NOTE
  • 14. RF Performance DOWNLINK Beamforming - improve downlink 2~3dB gain 3dB increase MIMO B - improve downlink 3dB gain High Rx Sensitivity - improve downlink 3dBm (~2mW) Switch Diversity - 2 antenna Switch 1dB gain UPLINK 2Tx - 2Tx CDD/STC 4.5~5.5dB gain LOS - improve uplink 8~10dB gain Radius 40% coverage increase Source: Greenpacket Marketing Intelligence Figure 9: Technologies that enable Shuttle to generate an additional 3dB gain. Cost Factor & Creative Packaging Although economies of scale are bringing down the cost of modems, indoor and outdoor modems cost more than USB modems, which translates to higher cost for the subscriber and operator (in the case of modem subsidy). The cost ratio for USB, indoor and outdoor modems is generally around 1.0 : 2.0 : 3.0 respectively – this proves it is more cost effective to offer USB modems. Additionally with Shuttle’s outstanding indoor performance, it can be positioned as an ideal device for both mobile and fixed use. Source: Sequans Communications Figure 10: Price range of WiMAX devices 12 APPLICATION NOTE
  • 15. Aside from the cost factor, the versatility of Shuttle enables WiMAX Operators to introduce more creative packages via the same device, for example, • Premium package for road warriors, highlighting Shuttle’s mobility feature with high bandwidth caps. • Economic package for youth/students who spend considerable time indoors. This package is more affordable than a fixed broadband package (with indoor modem) and has the flexibility of mobility. 13 APPLICATION NOTE
  • 16. Go Versatile Today for a Diffentiated Service Offering! Greenpacket invites you to take up the challenge of offering versatile modems like the Shuttle and increase the WiMAX adoption in your country. At Greenpacket, we understand the demands placed on Operators like you. That is why we furnish you with the power to offer subscriber more than just high-speed connectivity. Our innovation will provide you with endless ways to engage with today’s sophisticated subscribers and enhance relationships. With Greenpacket, limitless freedom begins now! Free Consultation! If you would like a free consultation or more information on Shuttle, feel free to contact us at marketing.gp@greenpacket.com (kindly quote the reference code, AP0710 when you contact us). 14 APPLICATION NOTE
  • 17. References 1. Opportunities and Risks for Embedding WiMAX in Consumer Electronics, Maravedis 2. Reaching Sustained Growth in the WiMAX Market, Senza Fili Consulting 3. Improving Indoor Coverage: How WiMAX Modems Can Play a Major Role in the Subsystem, Greenpacket 15 APPLICATION NOTE
  • 18. About Green Packet Greenpacket is the international arm of the Green Packet Berhad group of companies which is listed on the Main Board of the Malaysian Bourse. Founded in San Francisco’s Silicon Valley in 2000 and now headquartered in Kuala Lumpur, Malaysia, Greenpacket has a presence in 9 countries and is continuously expanding to be near its customers and in readiness for new markets. We are a leading developer of Next Generation Mobile Broadband and Networking Solutions for Telecommunications Operators across the globe. Our mission is to provide seamless and unified platforms for the delivery of user-centric multimedia communications services regardless of the nature and availability of backbone infrastructures. At Greenpacket, we pride ourselves on being constantly at the forefront of technology. Our leading carrier-grade solutions and award-winning consumer devices help Telecommunications Operators open new avenues, meet new demands, and enrich the lifestyles of their subscribers, while forging new relationships. We see a future of limitless freedom in wireless communications and continuously commit to meeting the needs of our customers with leading edge solutions. With product development centers in USA, Shanghai, and Taiwan, we are on the cutting edge of new developments in 4G (particularly WiMAX and LTE), as well as in software advancement. Our leadership position in the Telco industry is further enhanced by our strategic alliances with leading industry players. Additionally, our award-winning WiMAX modems have successfully completed interoperability tests with major WiMAX players and are being used by the world’s largest WiMAX Operators. We are also the leading carrier solutions provider in APAC catering to both 4G and 3G networks and aim to be No. 1 globally by the end of 2010. For more information, visit: www.greenpacket.com. San Francisco · Kuala Lumpur · Singapore · Shanghai · Taiwan · Sydney · Bahrain · Bangkok · Hong Kong Associate Member Copyright © 2001-2010 Green Packet Berhad. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language, in any form by any means, without the written permission of Green Packet Berhad. Green Packet Berhad reserves the right to modify or discontinue any product or piece of literature at anytime without prior notice.