Dashboards By Industry PowerPoint Presentation Slides
0 likes194 views
The document contains a series of dashboards analyzing key performance indicators (KPIs) across various sectors such as retail, healthcare, logistics, and manufacturing. It highlights metrics including sales revenue, customer retention rates, patient satisfaction, delivery efficiency, and production quality. Each section presents data linked to Excel for dynamic updates and offers insights into performance trends over time.
Dashboards By Industry PowerPoint Presentation Slides
- 1. 1 Dashboards by Industry Yo u r C o m p a n y N a m e
- 2. 0% 10% Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Retail Store Dashboard 2This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Avg Transaction Value $64.36 Avg Units per Customer 2.08 Sales Revenue $302.01M Customers 5.26M Sales by Division $193.45 $66.53 $60.27 Women Men Kids Total Customers & Visitors M 1M 2M 3M Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Visitors Transactions Sales by City 22%Seattle 29%New York 14%Los Angeles 14%Dallas Chicago 21% Avg Price & Units per Transaction $0 $64 2.04 2.08 2.12 Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Units per Transaction Price per Transaction Top 5 Articles by Sold Items 6.6 K 29 K 61 K 72 K 93 K Lilly Dress Daisy Jumper Trevor Shirt Millie Boots Piper Jeans Out of Stock Items Top 5 Articles by Revenue $27M $30M $31M $30M $34M Sweet Honeymoon Cozy Holidays California Girl Summerparty June Collection
- 3. Retail KPI Dashboard 3This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Rate of Return Rate of Return 26.1% Rate of Return by Category Target < 31.5% Avg Back Order Rate 5.26% Total Volume Sales $362.14M Avg Purchase Value $63.61 Avg Units per Order 3.64% 14.3% 21.3% 19.3% 9.3% 17.3% 30.9% 0.0% Beauty Children Footwear Home Men Women Return Rate Target Customer Retention 90 days Customer Retention 31.8% 0 K 200 K 400 K Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 New Customer Returning Customer Number of New & Returning Customer
- 4. Retail Sales & Order Overview Dashboard 4This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 90.0% 95.0% 100.0% Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Perfect Order Rate Target of 92.1% hit ! This Year 94.1% Total Orders M 1M 2M Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Total Orders 14.34M Avg Orders per Customer 2.56 Return Reasons Item Does not Fit 47% 32%Defective Item 10%Damaged Item 8%Late Delivery 3%Wrong Item Delivered Top Seller by Orders* 269 316 603 628 1,262 *Seller Location
- 5. Healthcare Hospital KPI Dashboard 5 50,001 Total Patients 34,863 Total Patients Admitted $ 8,742 Avg Treatment Costs 53min Avg ER Waiting Time 596 Available Staff 0 1,000 2,000 3,000 Week 42 2020 Week 43 2020 Week 44 2020 Week 45 2020 Week 46 2020 Week 47 2020 Week 48 2020 Week 49 2020 Week 50 2020 Week 51 2020 Week 52 2020 Inpatient OutPatient Outpatients vs. Inpatients Trend Patient Status Division Inpatient Outpatient Cardiology 2,046 3,868 Orthopaedics 2,809 5,144 Oncology 3,088 5,842 Neurology 3,540 6,581 Dermatology 5,299 9,772 Gynaecology 6,869 13,053 Surgery 9,471 17,642 Patients by Division Avg Waiting Time by Division 67 50 59 46 50 36 50 Surgery Orthopaedics Oncology Neurology Gynaecology Dermatology Cardiology Waiting TimeTotal Average Overall Patient Satisfaction 42% 38% 20% Excellent Good Neutral/Negative 80% Positive 4% 7% 17% 26% 45% Do Not Know Fully Disagree Rather Disagree Rather Agree Fully Agree The doctor explained the treatment understandably. I had confidence and trust in the treating physician. 4% 8% 24% 33% 31% Do Not Know Fully Disagree Rather Disagree Rather Agree Fully Agree This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 6. Healthcare Patient Satisfaction Dashboard 6This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Patient Satisfaction 80% Overall Satisfaction 4% 7% 17% 26% 45% Do Not Know Fully Disagree Rather Disagree Rather Agree Fully Agree The staff explained the procedures understandably. 4% 8% 24% 33% 31% Do Not Know Fully Disagree Rather Disagree Rather Agree Fully Agree The staff took time to answer my questions. Lab Test Turnaround Test Average Target Amylase 31 hrs 24 hrs ANA 180 hrs 168 hrs aPIT 78 hrs 72 hrs Basic Metabolic Panel 26 hrs 24 hrs Complete Blood Count 28 hrs 24 hrs Comprehensive Metabolic Panel 52 hrs 48 hrs Elecrolyte Panel 23 hrs 24 hrs Sedimentation Rate 94 hrs 96 hrs Patient Falls (With Target = 4,99%) 0% 5% 10% Average Waiting Times 24 min Arrival to bed 74 min To get a treatment 67 min To see a doctor
- 7. Healthcare Hospital Performance Dashboard 7This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Admissions & 30-Day Readmission RateLength of Stay (in days) Avg Treatment Costs (By Age Group) 0% 10% 20% 1 2 3 4 5 6 7 8 9 10 11 12 13 35 days Avg Length of Stay 20.4% Avg Readmission Rate $9,700.0 Avg Treatment Costs 0.19 0.20 0.21 0.22 0 1,600 3,200 Q1 2020 Q2 2020 Q3 2020 Q4 2020 Admissions Readmission Rate $4,500 $8,200 $7,200 $12,100 $12,300 $9,600 0 to 1 1 to 17 18 to 44 45 to 64 65 to 84 85+ Stays by Payer Medicare 40% 32%Private Insurance 22%Medicaid 6%Uninsured Avg Nurse Patient Ratio • Trauma Units = 1:1 • Emergency Rooms = 1:3 • Surgical Rooms = 1:5 • Rehabilitation Units = 1:6 • Nursery Units = 1:8 : Day Shift = 1 4: Night Shift = 1 8: Costs by Payer & Type of Stay 42% 52% 30% 45% 54% 34% 43% 55% 6% 13% 27% Uninsured Private Insurance Medicaid Medicare Surgical Stays Medical Stays Maternal and Neonatal Stays Hospital-Acquired Infections (Percentage of Cases) 0.3% 0.5% 0.4% 0.6% 1.0% 0.8% 1.1% 0.9% Q1 2020 Q2 2020 Q3 2020 Q4 2020 Ventilator-Associated Pneuomonia Surgical Site Infections
- 8. Logistics Transportation Dashboard 8This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Time Period : Last Month Revenue $ 1,594,280 (-33%) Costs $ 494,227 (-33%) Profit $ 1,100,053 (-32%) Shipments 1,042 (-31%) Avg Delivery Time 6.7h (-10%) Total Fleet 63 On the Move 60 In Maintenance 3 95% Fleet Efficiency Fleet Status 25 min Avg Loading Time 10 tons Avg Loading Weight Profit by Country 0 K 50 K 100 K 150 K 200 K Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 InDollars Austria France Germany Switzerland Delivery Status 99% Within Time Unit Within Time Unit 502 Out of Time Limit 6 Delivery by Country Germany 35% 25%France 21%Switzerland 19%Austria 0 3 6 9 0 400 800 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Route Time Avg Delivery Time (hours) & Route (km)
- 9. Logistics Warehouse KPI Dashboard 9This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Warehouse Operating Costs 0 K 50 K 100 K 150 K 200 K 250 K 300 K 350 K $296,566 Avg Monthly Costs April 2020 Warehousing Costs : 329k Total Shipments by Country 0 50 100 150 200 250 Austria France Germany Switzerland Perfect Order Rate 94.1% Avg Monthly Rate 92.1% Warehouse Operating Cost Distribution On-Time Shipments Perfect Order Rate 50% 18% 13% 12% 7% Order picking Storage Shipping Receiving Other 87% Within Time Limit Within time limit 12.593 Out of time limit 219 90.0% 91.0% 92.0% 93.0% 94.0% 95.0% 96.0% 97.0% 98.0% 99.0% 100.0%
- 10. Logistics Supply Chain Dashboard 10 Inventory to Sales – This Year Inventory Turnover Last 5 Years Carrying Costs of Inventory Inventory Accuracy % Out of Stock Items 0 0.5 1 1.5 2 2.5 3 6.50 6.20 5.70 5.90 6.60 0.00 1.00 2.00 3.00 4.00 5.00 6.00 7.00 8.00 9.00 10.00 0.00 2.50 5.00 7.50 10.00 2016 2017 2018 2019 2020 Inventory Turnover Target Target = 6.00 39% 25% 18% 12% 6% Risk Freight Service Storage Admin 92.4% Congrats ! You hit the target of 91.4% 0.94% This Year This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 11. Manufacturing Production Dashboard 11This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Quick Stats Production volume 99,474 Quantity Ordered 77,662 Active Machines 45 Sales Revenue 1.12M Production Volume by Top 5 Machines 9% FW-64333 7% LKM-5397 5% FWT-64334 4% RJL-14564 5% FWT-6433 Top 5 Products Product Name Price Sold Items Revenue 1. Flat 47”1080p $ 375 2,212 2. Laptop A10 460M $ 345 2,084 3. Sound Bar-600 Watt $ 126 2,018 4. Flat 55”1080p $ 437 1,921 5. DLSR D520 18MP1 $ 460 1,917 Downtime Causes 35% 35% 30% 4.4% Downtime Broken Machine Missing Parts Service Return Items by Reason 126 114 125 89 103 154 121 84 90 95 121 87 Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20
- 12. Manufacturing Production Quality Dashboard 12 Most Common Defects 48% 18% 10% 7% 7% Packaging Non-Compliance to Product Spec(Stability) Non- Compliance to Product Spec (Analytical) Non-Compliance (Manufacturing) Under Fill Right First Time (Last 12 Months) 96% 97% 97% 98% 98% Jan 2020 Feb 2020 Mar 2020 Apr 2020 May 2020 Jun 2020 Jul 2020 Aug 2020 Sep 2020 Oct 2020 Nov 2020 Dec 2020 Avg Right First Time Target of 96.5% is hit! 96.6% Defect Density 8% 9% 10% 11% 12% 13% 14% 15% Laptop A10 460M Laptop A15 460M Rate of Return 0% 10% 20% 30% Laptop A10 460M Laptop A15 460M This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 13. $3,500 $4,000 $4,500 $5,000 $5,500 Maintenance Costs Target Maintenance Costs Manufacturing Cost Management Dashboard 13 Return on Assets -10% -5% 0% 5% 10% 15% Maintenance Costs with Target <$4,200 Asset Turnover 1.6% 1.9% 1.5% 1.9% 2.1% 0.0% 1.0% 2.0% 3.0% 2016 2017 2018 2019 2020 Unit Costs with Target <$41 $51 $48 $44 $42 $39 $38 $41 $43 $42 $40 $38 $38 $0 $25 $50 $75 Unit Cost Unit Cost Target Avg Return on Assets 3.77% Total Maintenance Costs $52K Avg Asset Turnover 1.82% Avg Unit Costs $41.98 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 14. Digital Media Online Publisher Dashboard 14 Visitors & Returning Visitors M 20M Visitors Returning Visitors 35% Returning Visitors 107.29M Unique Site Visitors 32% 41% 14% 13% 0-18 19-30 31-50 51-70 Age Subscribers Gender 47% Female Subscribers 53% Male Subscribers Top 3 Articles 12,364 10,674 10,627 "Trump VS.Clinton: Last Batte!" "Make America Great Again!" "Brexit: Goodbye UK!" Top 3 Categories by Readers 211.78M130.49M 92.32M Politics Sport Economy Avg Visit Duration & Pages Per Visit 91.50K Published Articles 33,258K Total Subscribers 0 3.2 165 185 Pages Duration This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 15. Digital Social Media Engagement Dashboard 15 January 2020 Target 2,5000 13,125 Mentions Twitter 9,229 Facebook 2,071 Instagram 1,825 January 2021 Posts Clicks Shares Comments 249 Total Post 8 Posts Per Day 49,476 Total Clicks 199 Clicks Per Post 2,368 Total Shares 11 Shares Per Post 6,068 Total Comments 24 Comments Per Post Feb. 2020 Jan. 2021 Followers 207,824 Twitter 152,690 Target 300,000 Facebook 29,528 Target 50,000 Instagram 25,646 Target 100,000 -5K 0K 5K 10K 15K 20K New Followers Lost Followers New Followers VS. Lost Followers All Platforms 48% 52% Likes by GenderLikes by Age 32% 41% 14% 13% 0-18 19-30 31-50 51-70 0K 20K 40K Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Likes 295,894 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 16. Digital Media Content Quality Dashboard 16 Avg Flesch Reading Ease Avg Number of Comments Per Article 8 17 9 6 11 13 9 10 13 16 5 13 6 3 11 12 15 8 5 14 7 13-Feb 14-Feb 15-Feb 16-Feb 17-Feb 18-Feb 19-Feb 20-Feb 21-Feb 22-Feb 23-Feb 24-Feb 25-Feb 26-Feb 27-Feb 28-Feb 29-Feb 1-Mar 2-Mar 3-Mar 4-Mar 5-Mar 100 - 90: Very easy to read. 90 - 80: Easy to read. 80 - 70: Fairly easy to read. 70 - 60: Plain English. 60 - 50: Fairly difficult to read. 50 - 3: Difficult to read. 30 - 0: Very difficult to read. 63.50 100 Top 5 Articles by Likes 19 39 20 35 38 39 31 59 49 57 94 120 249 159 294 When Should Cultural Institutions Say No to Funding? A 'Bright Light', Dimmed in the Shadows of Homelessness Hand Grenades and Gang Violence Rattle Sweden's Middle Class Go Ahead, Millennials, Destroy Us Dorm Living for Professionals Comes to San Francisco Likes Comments Shares Story Turnaround Time Overall 18.6 Days Start End 2.5 days Submission and Editing 11.5 days Conception and Writing 3.2 days Reviewers 1.4 days Publication 21.0 days Dissemination and archiving This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 583 17% Digital Subscribers Gained New subscribers Selected Period VS Previous period 0 25 50 Current Number of Subscribers 57,928
- 17. FMCG KPI Dashboard 17This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Overview 2020 Inventory Turnover Target: 13.0 16.5 Average OOS Rate Target: 2.0% 3.8% Average OTIF Rate Target: 90.0% 51.7% Out of Stock Rate (OOS) By Day of the Week 3.1% 3.8% 4.2% 3.0% 3.8% 4.5% 3.0% 3.2% 4.0% 4.7% 4.7% 4.2% By Hour of the Day Product Sold Within Freshness Date 81% 88% 93% 89% 0% 20% 40% 60% 80% 100% < 3 days < 3-7 days < 8-14 days < 15-28 days Freshness Duration Average Time to Sell 23.3 11.3 11.3 4.2 Tobacco Personal Care Household Foood & beverage Inventory Turnover (in days) 0% 20% 40% 60% 80% 100% 2013 2014 2015 2016 2017 2018 2019 2020 Target:13 days 11.6 Inventory to Sales Ratio 0.2 Average Inventory Turnover On Time in Full Deliveries (OTIF) 50% 75% 100% W1 2020 W2 2020 W3 2020 W4 2020 W5 2020 W6 2020 W7 2020 W8 2020 W9 2020 In Full Deliveries On Time Deliveries In Full On Time Deliveries Target 90% Average in Full Rate 62.6% Average on Time Rate 53.7%
- 18. FMCG Financial Dashboard 18 Supply Chain Cost $2.4 M $2.2 M $1.9 M $1.1 M $1.0 M Waerhousing Transport Carrying Cost of Inventory Customer Service Inventory Management Supply chain costs by category Supply Chain Costs VS. Sales 0% 10% 20% Supply Chain Costs VS.Sales Industry Average Best in Class By Calendar Week 8.2% 1.1% VS. Previous Period (2019) Carrying Costs of Inventory Risk 36.7% 29.2%Freight 16.4%Service 11.9%Storage 5.8%Admin Cash-to-Cash Cycle (in days) 35 40 45 50 BY Quarters Days of Inventory 64.3 Days of Receivable 48.8 Days of Payables 72.2 Total Net Sales $103M Supply Chain Costs $9M Avg Cash-to- Cash-Cycle $40.9M Period: 2020 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 19. Overview Top Food & Beverage Products Sales & Margin Trend Performance by Product Category On Shelf Availability OSA Rate by Product Category & Calendar Week FMCG Consumer Goods Dashboard 19 Total Sales (vs. Previous Year) $1,346 (+6%) Sales Volume (vs. Previous Year) 346M (+4%) Sales Margin (vs. Previous Year) 13.6% (+0.8) Product Sales Margin Fresh Fruits & Vegetables $145M 11.3% Meat / Poultry $64M 10.4% Bottled Beverages $61M 14.6% Snacks / Confectionary $54M 13.8% Convenience Food $53M 10.7% 10% 15% 20% Q12015 Q22015 Q32015 Q42015 Q12016 Q22016 Q32016 Q42016 Q12017 Q22017 Q32017 Q42017 Q12018 Q22018 Q32018 Q42018 Q12019 Q22019 Q32019 Q42019 Q12020 Q22020 Q32020 Q42020 $200 $250 $300 $350 $400 Q12015 Q22015 Q32015 Q42015 Q12016 Q22016 Q32016 Q42016 Q12017 Q22017 Q32017 Q42017 Q12018 Q22018 Q32018 Q42018 Q12019 Q22019 Q32019 Q42019 Q12020 Q22020 Q32020 Q42020 Sales Trend Margin Trend 621M 324M 218M 120M 9% 12% 15% 0 400 800 Food & Beverages Personal Care Houehold Care Tobacco & Alcohol Margin Sales|Target Sales Target Margin 92.3% Average OSA Rate $281 M Estimated Lost Sales 3.52% Estimated Lost Sales (VS. Sales) 88% 90% 92% 94% 96% 98% Food & Beverages Tobacco & Alcohol Personal Care Household Care This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 20. Energy Management Dashboard 20 48.00B Total Cosumption (kWh) $47.97B Total Sales 16% 22% 29% 33% Craft, Trade, Service Traffic/Transort Households Industry Sales by Sector Energy Sources 34% 31% 21% 14% Renewable Brown Coal Nuclear Gas 3.1 3.2 3.3 3.5 4.9 4.6 4.1 4.9 1.4 1.7 1.5 1.4 7.7 7.6 7.6 7.5 2017 2018 2019 2020 Brown Coal Gas Nuclear Renewable Avg Production Costs (Cent Per kWh) 15% 26% 38% 20% Craft, Trade, Service Households Industry Traffic/Transport Consumption by Sector Contribution Renewable Energy Households 38% Industry 19% Craft, Trade, Service 34% Transport 9% 0.0 4.8 0 4000 Jan 2020 Feb 2020 Mar 2020 Apr 2020 May 2020 Jun 2020 Jul 2020 Aug 2020 Sep 2020 Oct 2020 Nov 2020 Dec 2020 Power Cuts Duration minutes Number of Power Cuts & Avg Duration This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 21. Energy Financial Dashboard 21 Statistics This year Total Shareholder Return 45% Operating Cashflow $334,1M Net Income $260,5M Production Costs 5,1 Ct/kWh Total Sales 48,3 B kWh $15,874 $20,156 $23,263 $27,985 $33,412 2016 2017 2018 2019 2020 Operating Cashflow ($M) Last 5 Years Operating Cashflow Annual Growth 20% 13% 7% 12% 30% 45% 0% 50% 100% 2016 2017 2018 2019 2020 Total Shareholder Return Last 5 Years Production Costs by Source (Ct/kWh) This Year 380 360 160 470 727 Sale By Sector Renewable Petroleum Nuclear Coal Biomass Net Income ($M) Last 5 Years $0 $100 $200 $300 2016 2017 2018 2019 2020 Sales by Sector (B kWh) This Year 33% 29% 22% 16% Industry Traffic/ Transport Household Craft, Trade, Service This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 22. Energy Operational Dashboard 22 327.9B Production (kWh) 101.6B Savings (kWh) 88% Availability Factor 88% Performance Ratio 85% Project Delivery 82% 84% 86% 88% 90% 2016 2017 2018 2019 2020 Project Delivery 99% 98% 90% 90% 86% 80% 70% 0% 50% 100% Solar Wind Biomass Nuclear Gas Coal Hydro Energy Availability Factor Production Distribution (B kWh) Renewable Nuclear Coal Gas 48% 27% 13% 12% 70 80 90 100 110 2016 2017 2018 2019 2020 Energy Savings - B k… Performance Ratio 97% 96% 94% 93% 83% 82% 76% 0% 50% 100% Hydro Energy Coal Gas Biomass Solar Wind Nuclear This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 23. Market Research Brand Analysis Dashboard 23 Sample Information n=1,333 Brand Awareness Brand Image Top 5 Branding Themes* Celebrity Analysis 2.9 3.0 3.2 3.6 4.6 Go big or go home. Never stop exploring It all starts with attitude Conquer mountains Leave footprints everywhere Which of these advertising themes fit best to Brand D? n=547 *mean of Likert-Scale (1-5) Who of the representatives would be the best celebrity to represent the values of Brand D? n=547 Jessica Biel Ashton Kutcher Zac Efron 41% 34% 25% When you think about outdoor gear products – what brands come to your mind? n=1,333 1% 2% 2% 10% 12% 18% 27% 36% 45% Brand L Brand G Brand A Brand E Brand F Brand H Brand C Brand D Brand B 2% 5% 9% 12% 14% 21% 29% 41% 52% Brand L Brand G Brand A Brand E Brand F Brand H Brand C Brand D Brand B Have you heard of the following brands? n=1,333 10% 17% 13% 22% 28% 41% 35% 42% 19% 19% 38% 37% 36% 23% 42% 35% 30% 32% 11% 21% 19% 16% 11% 11% 16% 18% 20% 12% 5% 8% 7% 8% 25% 14% 18% 8% 12% 12% Charming Unique Trendy Spirited Reliable Comfortable Down to Earth Outdoorsy Overall, I think that Brand D is… n=547 Agree Disagree Totally Agree Maybe Totally Disagree This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Region Gender 52% 48% 14% 25% 19% 18% 16% 8% <25 25 to 34 35 to 44 45 to 54 55 to 64 >64 Age Group
- 24. 1 2 3 54 Usage Intention Purchase Intention Willingness to pay Top 5 Products by Purchase Intent Market Research Product Innovation Dashboard 24 41% Overall UI Main Reasons of UI 42% 44% 71% Innovation Functions Design “…of target group are interested in buying a product of the newest generation” 47% Overall Purchase Intent of newest product generation Definitely too cheap, I would doubt its quality8% 12% Slightly less expensive than expected 46% What I would expect, Good value for money 23% Slightly more expensive than expected 11% Definitely more expensive than expected Lower Bound $1,450 Upper Bound $1,920 Q: if one of our new products were available today, how likely would you be to use it instead of existing products? Q: Based on the information you just saw, how much do you like each of the features of our new products? Q: if one of our new products were available today, how likely would you buy it? Q: What do you think about the price proposed for that product? Q: Above and below which price would you say you would not buy the product? EX 200 Ranked highest PI by 70% of total sample UI 65% PI 70% Supertronic Raver Reached highest UI score UI 67% PI 68% Cellmax 3 Low PI ranking by age group 51-65 UI 66% PI 67% Jaxmax II High Willgness to pay compared to UI & PI UI 65% PI 62% Cupper Trio L PI ranked highest with females, age 31-50 UI 55% PI 65% This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 25. Satisfaction Scores (this quarter) N =1,800 How do you evaluate the quality of our Product? Quality 36% 28% 17% 11% How do you evaluate the design of our product? 72% Liked the product design” 63% Think it fits with the brand” 83% Think it appealing” Design How do you evaluate the performance of our team? Friendly Customized Competent Short walt ServicePricing What do you think about the price of our product? 23% Too Expensive 65% Just Right 12% Too Cheap Market Research Customer Satisfaction Dashboard 25 Net Promoter Score (this month) On a scale of 0-10, how likely is it that you would recommend our service to a friend? N = 600 Promoters (9-10) 59% Passives (7-8) 24% Detractors (0-6) 17%-100 10042 Customer Effort Score (this month On a scale of 0-10, how much effort was required to get the help you were looking for? N = 600 Small effort (1-2) 56% Medium effort (3-4) 26% High effort (5-10) 18%0 101.8 NPS & CES Development by Month 0 5 10 -100 0 100 Jan `20 Feb `20 Mar `20 Apr `20 May `20 Jun `20 Jul `20 Aug `20 Sep `20 Oct `20 Nov `20 Dec `20 Average N = 600 NPS CES This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 26. Market Research Survey Results Dashboard 26 80% Overall Satisfaction 91% Of customers were satisfied with customer service 93% Of Customers Issues Solved Quick Stats Overall Rating 80% of customers rated our customer service ‘Excellent’ or ‘Good’ 42% 38% 20% Excellent Good Rest Preferred Channel In the last 12 months, customers contacted customer service by… 1% 22% 7% 18% 43% 7% 2% Community Email Portal Live Chat Phone In Person Social Critical Factors Time is considered an important factor for a good customer experience… average time taken to solve a customer’s issue 1.5h of calls were answered in max 2 minutes waiting time 83% This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 27. Finance Portfolio Management Dashboard 27 Jan' 2020 Feb' 2020 Mar' 2020 Apr' 2020 May' 2020 Jun' 2020 Jul' 2020 Aug' 2020 Sep' 2020 Oct' 2020 Nov' 2020 Dec' 2020 Net Worth 52% 26% 22% Allocations Equity Fixed Income Alternatives 28% 24%17% 13% 10% 8% Sectors Technology Energy Healthcare Financial Material Industrial 47% 38% 15% Regions EMEA America ACAP Holdings QNA +3,07% C +2,72% DUAL +1,76% BWT -3,56% VNK -1,08% TARH -0.81 -3M M 3M 5M 8M 10M 13M 2016 2017 2018 2019 2020 Alternate Equity Fixed Income Historic Netflows Transactions 2020-12-31 Inpayment Transfer +500,000$ 2020-12-25 Sell Shares +846,493$ 2020-12-20 Purchase Bonds -960,467$ 2020-12-17 Sell Bonds +526,493$ 2020-12-11 Outpayment Transfer -350,000$ 2020-12-08 Purchase Shares -740,284$ This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.