Data Entry documents
- 1. CSR FILLING & DATA ENTRY ERROR CORRECTION TRAINING
- 2. PURPOSE OF TRAINING To Enhance data accuracy To Provide Correct data to factory Factory quality people uses our data for following purposes Improve our product quality by monitoring and analyzing the data Focus on frequent failure parts / boards by pulling out data regularly Suggesting the improvements to HO
- 3. AREA TO BE FOCUSED Proper Filling Of Remarks column Description & Location Number For Resoldering Part Entering Correct model & Serial Number Selection of service type Description of Part replacement Excluding before service calls Non defect entered as defect Proper Repair Description For Adjustment
- 4. Entering Correct Model & Serial Number We all are aware that in the serial no first four digit denotes the model code for the particular model. But the data taken from SAP doesn’t match with the model code mentioned in the serial number To avoid this mismatch ,exact Model & serial number to be entered. Entering of model code
- 5. Description of Soldering Description of Soldering w.r.t soldered area / component: Where ? Main board / Auxiliary board / Name of Board Exact location number What ? Capacitor / Resistor How? High voltage / Poor soldering / Solder cracks Actions taken Resoldering / Replacing
- 6. Remarks column: Short and precise description of action taken Which Adjustment or which mode changed in factory mode to solve the problem to be mentioned properly. Ex: Factory Mode adjustment done for ………. 3) Defects due to external cause to be mentioned Ex :Lightning, Thunder or High Voltage Remarks column
- 7. Selection of service type Entering of correct Service type IH / CI / SR Error mostly happens in Stock set repairs If the repair code is entered as X10, then the service type should be SR calls. Selection of service type
- 8. Description of Part replacement Parts not used in chennai MFG plants are mentioned for analysis If more than one parts are replaced, enter the main part which caused the problem Description of Part replacement
- 9. ACTION PLAN Responsibility of Data Entry operators To enter data accurately To demand properly filled CSR and related documents To avoid incomplete / incorrect / irrelevant data Responsibility of Service Engineer To provide validated data To update common terms used regularly
- 10. Before closing a call check the following points thoroughly to avoid Data Entry Errors 1.Correct Model Number & Serial Number 2.Defect Detected Column by Engineer 3.Repair Done column by engineer 4.Defect Block 5.IRIS Codes (Condition Code, Symptom Code, Defect Code & Repair Code) 6.Correct Part Number 7.Exact Location Number of the part dry soldered or replaced (If IC Dry Soldered mention the correct pin number with location number) 8.Use Condition Code X & Repair Code EO1 for nuisance calls. 9.Proper Filling Of CSR Planner 10.Updating Follow up Details 11.Productwise Check List To Be Marked SUMMARY
- 11. SAMPLE CSR FRONT
- 12. SAMPLE CSR BACK
- 13. Required Materials For CSR Filling Defect Blocks Product Wise
- 14. Thank You