Data protection 2013 final slides
0 likes872 views
The document provides the agenda for the "Data Protection 2013" conference. The agenda includes: - Welcome and introduction from the chair - Keynote speech from the Information Commissioner - Panel on the new EU data protection legal framework and its impact on direct marketing - Presentations on how businesses can address privacy challenges and future trends - Closing remarks and networking lunch The conference focuses on discussing the proposed new EU data protection regulation and its implications for businesses that use customer data, especially in direct marketing.
Data protection 2013 final slides
- 1. Data protection 2013 Data Protection 2013 Friday 8 February Friday 8 February #dmadata #dmadata Supported byby Supported
- 2. Agenda 8.30am Registration and breakfast 9.15am Welcome from the Chair David Reed, Editor, DataIQ 9.25am Keynote address Christopher Graham, Information Commissioner 10.10am Questions 10.15am The new EU Data Protection legal framework – Changes and impact on the direct marketing industry Mathilde Fiquet, EU Legal Affairs Adviser, FEDMA Caroline Roberts, Director of Public Affairs, DMA 10.45am EU data protection: What can you do to make a difference? Chris Combemale, Executive Director, DMA 10.55am Questions 11.00am Refreshments and networking 11.20am Rising to the privacy challenge Richard Beaumont, Head of Service Development, Cookie Collective LLP 11.50am Future forward – A look ahead David Coplin, Chief Envisioning Officer, Microsoft 12.35pm Questions 12.55pm Closing comments from Chair David Reed, Editor, DataIQ 1.00pm Lunch and networking
- 3. Welcome from the Chair David Reed, Editor, Data IQ #dmadata
- 4. Keynote address Christopher Graham, Information Commissioner #dmadata
- 5. Questions Please put your questions to our speakers! #dmadata
- 6. The new EU data protection legal framework – changes and impact on the direct marketing industry Mathilde Fiquet, EU Legal Affairs Adviser, FEDMA Caroline Roberts, Director of Public Affairs, DMA #dmadata
- 7. The new EU Data Protection Legal Framework Caroline Roberts – Director of Public Affairs, DMA UK Mathilde Fiquet – EU Legal Affairs Adviser, FEDMA Mathilde Fquet
- 8. What is FEDMA? •Federation of Direct and Interactive Marketing Introduction What is FEDMA •Membership - national associations and New rules and companies Impact on Direct Marketing •Defending the interest of direct marketing in DMA view Brussels The EU decision- making process •Involved in data protection discussions for more Timing than 20 years Current position The DMA’s actions • With industry self regulation codes of conduct approved by the Article 29 Working Party
- 9. Introduction Introduction Why now? New rules and impact on Direct Marketing What is being proposed and why is it DMA view important? The EU decision- making process Timing The EU decision-making process Current position The DMA’s actions Timing DMA and FEDMA lobbying activity
- 10. Why now? 1995 European Directive (implemented into UK by 1998 Data Protection Act) showing its age… Introduction New rules and 1) New technologies and more complex impact on Direct Marketing information networks DMA view 2) Lack of common European law and differences The EU decision- making process in national implementation Timing 3) Consumer concern over privacy Current position The DMA’s actions 4) Data protection now fundamental right under EU Charter of Fundamental Rights
- 11. The European Commission’s proposal Introduction New rules and •The General Data Protection Regulation impact on Direct as opposed to a directive Marketing DMA view •For the Online World The EU decision- making process Willing to address all issues raised by technological developments Timing Current position The DMA’s actions •Lack of understanding of the direct marketing industry, how we process data and do profiling
- 12. Impact on direct Marketing •Potential opt-in for all communication channels Introduction •Potential ban of profiling New rules and •Potential ban on list trading and lead impact on Direct Marketing DMA view generation The EU decision- making process •Consent would have to be explicit Timing Current position •New information requirements and rights of the data subject, e.g Right to be Forgotten The DMA’s actions
- 13. DMA view Introduction We welcome aim to update law, protect consumers New rules and and simplify bureaucracy BUT………. impact on Direct Marketing DMA view of • Proposals do not achieve that proposals The EU decision- •Fairer balance needed making process Timing •Will stifle innovation, add to costs and place Current position unnecessary obstacles to e-commerce jobs growth The DMA’s actions •Particularly harmful to SMEs
- 14. The process of EU decision-making Introduction New rules and impact on Direct Marketing Proposes DMA view Legislation EU decision- making process Timing Current position The DMA’s actions Codecision Adoption FEDERATION OF EUROPEAN DIRECT AND INTERACTIVE MARKETING Into National Law
- 15. Timing in the EU institutions •Commission proposal for a Regulation in January 2012 Introduction New rules and impact on Direct • Parliamentary lead committee draft report: Marketing 9 Jan 2013 DMA view •Deadline for tabling amendments: 27 Feb 2013 The EU decision- making process •Expected vote in leading committee: April 2013 Timing •Trialogue with Council: Autumn 2013 Current position •Expected plenary vote (1st reading): End 2013 The DMA’s actions •Takes effect: 2 years after adoption – 2016?
- 16. Current position – Council of Ministers Council of Ministers Working Group (DAPIX) Introduction meeting monthly New rules and impact on Direct Initial indications that UK Government (and Marketing others) taking helpful and business-friendly DMA view stance The EU decision- making process Timing Many object to delegated acts; find it too prescriptive and would prefer a more Current position principles- based approach The DMA’s actions UK pushing for a directive, rather than a regulation – as is Germany
- 17. Current position - Commission • 4th Dec 2012 – Commissioner Viviane Reding Introduction spoke in European Parliament New rules and impact on Direct • Said Commission willing to look at: Marketing • More risk-based approach with focus on DMA view type of data being processed The EU decision- making process • Less prescription – although no detail Timing • Some exemptions for SMEs? Current position • Overall principles must be same for both public and private sectors The DMA’s actions • Delegated and implementing acts – self-regulation perhaps for some?
- 18. UK – Commons Justice Select Committee Introduction • DMA submitted evidence to Enquiry New rules and • Focus on bureaucratic burdens, impact on Direct Marketing benefits of harmonisation, Right to be DMA view Forgotten The EU decision- • ICO: “it cannot work”…”a regime no- making process one will pay for”. Timing • Report says: “We believe the Current position Commission needs to go back to the The DMA’s actions drawing board and devise a regime which is much less restrictive”
- 19. Ministry of Justice Disagrees with Commission’s 2.3bn Euro savings – burdens imposed will far outweigh net benefits: in Introduction UK cost @ £100-360 million New rules and impact on Direct Many unintended consequences, esp for SMEs Marketing Changes to consent, profiling & definition of DMA view personal data particularly costly to industry Likely knock-on effects for growth in technological The EU decision- making process sector and internet economy Timing Regulatory Impact Assessment quotes DMA’s figures & examples Current position Impact on behavioural advertising The DMA’s actions Creates unrealistic expectations for consumers – R2BF proposal is “unworkable”
- 20. Key lobbying messages • Data is essential for economic growth Introduction New rules and impact on Direct • Transparent and responsible use of Marketing data is a vital business practice DMA view The EU decision- making process • The proposed Regulation is bad for Timing consumers Current position The DMA’s • Need a proportionate data regime that actions recognises that not all data is the same
- 21. Lobbying activity Introduction • Lobbying UK Government & European institutions as New rules and impact on Direct the proposal goes through Marketing DMA view • DMA working with FEDMA & other alliances – for The EU decision- collective lobbying of Council and Parliament making process Timing • Leading UK Data Industry Group response to the Current position proposed legislation & participating in CBI lobbying The DMA’s actions • Research on consumer attitudes to privacy and on economic value of the dm industry.
- 22. Lobbying activity • Contact with key UK MEPs Introduction • Promoting suggested amendments to Regulation – New rules and impact on Direct to UK MEPs and via FEDMA to others Marketing DMA view • Lobby UK political leaders to influence their MEPs The EU decision- in EU Parliament making process Timing • Continue to engage with key Commission, Council Current position and Parliament civil servants and advisers The DMA’s actions • Providing DMA members with toolkit for lobbying MEPs
- 23. Lobbying activity FEDMA co-ordinating lobbying by DMAs in 27 Member States Introduction New rules and impact on Direct Meetings in Brussels with key individuals in Marketing Council, Commission & Parliament, e.g. Council DMA view Working Group; key MEPs & advisers; party groups The EU decision- making process FEDMA position papers on priorities for industry + Timing draft amendments to text Current position Lobbying directly where there is no national DMA The DMA’s actions Data Industry Platform & Industry Coalition on Data Protection - collective lobbying
- 24. EU Data Protection: What can you do to make a difference?
- 25. What does it mean for you? • The end of one to one marketing as we know it • Less targeted and more generic communication • £47 billion of lost sales • More admin costs for business • Reduced innovation
- 26. What could it mean for you? • Online marketing – Analytics impossible as no tracking of IP addresses – Profiling is very limited without the explicit consent of the consumer – Tailored online experiences will require explicit consent – Ads can no longer be targeted to individuals – Data can no longer be used to target future marketing activity – Debate over whether legacy data will have to comply with the new rules
- 27. What could it mean for you? • Data industry – Most current activities will become heavily restricted – Data will become impractical and expensive both to source and keep up-to-date – Legacy data might be required to comply with new regulation, prospect lists could be decimated – List broking severely restricted
- 28. What could it mean for you? • Direct mail – Move from opt-out to opt-in: explicit consent needed to send any message to any recipient, with the exception of existing customers – Existing databases may not be usable under regulation: could decimate prospect lists – Demographic information will have to be wiped
- 29. What could it mean for you? • Telemarketing – Move from opt-out to opt-in – No cold calling to prospective customers – No profiling or segmentation without individual consumer's consent
- 30. What could it mean for you? • Email marketing – No tracking data allowed without explicit consent, making effectiveness extremely difficult and unreliable to measure – Profiling and segmentation will become difficult and patchy – Tailored content will be hard to target and harder still to measure
- 31. What can you do?
- 33. Lobby your MEPs
- 34. Lobby your MEPs
- 35. Write to your MEPs • Stand up for your business in 4½ easy steps: 1. Multiple MEPs represent your region, and each one has a say so contact them all 2. Template letters carry little weight: send a personal letter – Tell them who you are, where you're based, what your business does, how many people it employs and the approximate value of your business and its contribution to the local economy 3. State your business view: – how much your business relies on customers' data and – what your prospects would be like if it was taken away 4. Ask them to fight for the fair interests of business 4½. If you can visit your MEP(s) in person.
- 36. Next steps • DMA will continue to lobby in Council of Ministers – UK-working with AA and all industry bodies – Working with Fedma and European Data Industry Platform on lobbying other EU countries • Members lobby EU Parliament – Lobby MEPs in your region – Lobby UK MEPs on key committees
- 37. Questions Please put your questions to our speakers! #dmadata
- 39. Rising to the privacy challenge Richard Beaumont, Head of Service Development, Cookie Collective LLP #dmadata
- 40. Who We Are The Cookie Collective is specialist provider of practical cookie law and online privacy solutions for website owners. Governor Technology is a web development agency, specialising in .NET technology development, Umbraco CMS websites, full service email marketing, and Windows 8 app development
- 41. Does anybody like the proposed DP reform?
- 42. Does anybody like the proposed DP reform? • UK Gov’t – too prescriptive • ICO – cuts off their income
- 43. Does anybody like the proposed DP reform? • Business – stifles innovation, increases costs • Privacy Groups – doesn’t go far enough
- 44. Do we need change?
- 45. Do we need change? • Mistrust of business use of personal data is increasing. • 43% British consumers don’t trust businesses with their information online (2013 Truste Privacy Index)
- 46. AND… • 91% of consumers say they avoid doing business with companies they do not believe are protective of their online privacy
- 47. The Privacy Arms Race • The most popular add-on for Firefox is an ad-blocker. • 8% of desktop, and 20% of mobile FF users have DNT on.
- 48. How many brands can afford to ignore the expressed preferences of that many customers?
- 49. Google? Facing a group action for bypassing privacy settings in Apple’s Safari browser
- 50. The EU believes that clear, consistent rules and strong consumer protections will boost both trust and growth.
- 51. Predictions: • Greater privacy protection is inevitable • Disruption to existing practices and business models is highly likely. • Digital marketing will be particularly impacted
- 52. 3 Key Changes 1. Practices will need to be more transparent 2. Obtaining data will be more difficult 3. There will be increased responsibility for curating data
- 53. Transparency Privacy policies are long and unreadable, often deliberately Only 22% of US consumers trust privacy policies as sources of guidance.
- 54. Change: Easy to Read Privacy Policies Layered Information Standardised Privacy Icons
- 55. Mozilla/Disconnect Icons • Work in progress • Released under creative commons
- 56. Obtaining Data • Reduction in amount of data collected is a key intended consequence of the regulation. • Especially ‘un-volunteered’ data.
- 57. Two practical responses • Increase the rate at which people will volunteer data • Obtain greatest value from data collected.
- 58. Increasing Opt-in Expect to see more and clearer examples of explicit value exchanges Lots of information sites already require registration to access high value services
- 59. Increasing Opt-in Rise of direct financial exchange loyalty schemes www.quidco.com www.topcashback.co.uk
- 60. Legitimate Interests Gives greater freedom to first parties Lead to a rise in first party targeting technologies Changes in balance of relationships, not user experience
- 61. Increasing Value: Big Data Is the reform then enemy of big data? Creates smaller data sets, fewer connected data points
- 62. Increasing Value: Big Data Limiting factor is actually the amount being analysed, not collected. Total amount of data on the web has doubled in the last 2 years. Barely 1% of that is being analysed
- 63. Increasing Value: Big Data Limiting collection incentivises better economic use of that which is collected. Could easily lead to an increase in overall value, even is volume decreases.
- 64. Curating Data Big changes here are in the B2C interface: • Free subject access requests • Right of Data Portability • Right to be forgotten
- 65. Curating Data Expect new and updated software products and services to reduce costs: • Web interfaces for requests • Direct access and control
- 66. Curating Data Right to be forgotten particularly difficult. Even within a single organisation. Will need new products to automate finding and deletion of data across business systems
- 67. A Cautionary Last Note Change is inevitable in any market sector. Sometimes it pays to fight it, but you also need to know when to start adapting.
- 69. Future forward – A look ahead Dave Coplin, Chief Envisaging Officer, Microsoft Please find these slides at www.slideshare.net/SarahWright/future-forward-dma #dmadata
- 70. Questions Please put you questions to our speakers! #dmadata
- 71. Closing comments from Chair David Reed, Editor, DataIQ #dmadata
- 72. What does data sharing mean to consumers? Wednesday 27 February 2013 Leading brands including Virgin Insight discuss how marketers can gain their customers trust and earn their data. Visit the reception desk for more information Sponsored by
- 73. Lunch Please join us for a bite to eat – DMA staff are on hand to answer any of your questions. #dmadata