Data-Tech's Customer Promise Narrative
- 1. Our Promise to You! 7904 Hopi P lace, T ampa Fl, 33634 P hone: 813 -872-8011, Fax: 813 -872-1800 e-mail: sales@lietzdev.com, website: www.datatechitp.com When you choose Data-Tech, you get more than just IT services. You get the power of an entire IT solutions team. Data Tech’s philosophy is to build a long term, customer-focused relationship with you that allows you to focus on building your business; we’ll handle the technology issues. It’s our goal to become your managed IT partner by clearly demonstrating: Confidence – We want our relationship with you to extend beyond that of a typical vendor, to one based on established trust and confidence. When it comes to managed IT, you will see a significant improvement and return on investment with Data-Tech, versus a typical internal IT manager. Reliability – As your managed IT partner, we want you to feel that we’re part of your team—available at a moment’s notice to provide timely solutions to all of your IT challenges. Accountability – We take full ownership of each technology issue. Our company functions as a team in which every employee will work together and take ownership of the solution. When you call us, we’ll always ask “How can I help?” And we mean it. Service – Delivering exceptional, customer-focused service is our objective. We want our brand reputation as a leader in managed IT to precede us in the marketplace. That happens when we continually demonstrate value and interest to you throughout the entire solutions process. Knowledge –We will build with you a strong partnership by involving you throughout the entire solutions process, providing an enhanced sense of knowledge, understanding, and security. Understanding Your Business – After learning about every facet of your business, we will continually assess your unique challenges and identify the technology and resources that provide solutions to your issues. We will also identify growth needs, security issues and technology changes that affect your business. Identify Solutions –We will demonstrate value by proactively identifying solutions that address your unique needs and anticipating issues before they occur. Providing Superior Service – We specialize in Implementing solutions and processes that allow you to focus on running your business, instead of worrying about IT issues. We will always address every call with “How can I help?” no matter how big or small the issue or challenge. Customer Communications –When the issue is resolved or the project completed, Data Tech is still on the job. We want to further assure your success and nurture our
- 2. Our Promise to You! 7904 Hopi P lace, T ampa Fl, 33634 P hone: 813 -872-8011, Fax: 813 -872-1800 e-mail: sales@lietzdev.com, website: www.datatechitp.com relationship with you by providing answers to your questions and sending you valuable content that will help your business grow. YOUR success is in OUR best interest. Innovation – We promise to approach every interaction with your company and your employees with a “Can Do” attitude. We will anticipate your needs by providing access to cutting edge technology and applying it to the efficient operation of your company, supplying every employee with the technology they need to be most productive. Thank you for the opportunity to be your Information Technology Partner. Data-Tech and our associates will strive to exceed your expectations. Sincerely Christopher Lietz President, CEO