Versa Communicator VaaS Feature Matrix
- 1. Today’s Modern Businesses need much more from their phone systems. VoIP is a Communications Management tool and is a critical component of a companies Business Management Plan. Business operations have become so complex and the need for efficiency has grown to a point where simply answering the telephone is no longer an efficient use of a tel- ephone system. A VoIP system will quickly route calls to the appropriate destination and will provide useful information for the caller along the way. A correctly configured VoIP system should be intelligent enough to navigate the entire structure of a company no matter its internal structure even if the physical layout of the company spans multiple locations. Quickly routing a caller to the desired destination not only provides high levels of customer satisfaction but it provides an automated efficient use of resources for the compa- ny. The ability of a company to appear as one organized structure to the caller is invaluable in customer satisfaction ratings. Corporate Headquarters 7904 Hopi Place Tampa, Fl 33634 Email: voip@datatechitp.com Web: voip.datatechitp.com Powered by 3CX Cloud vPBX v14 Unified Messaging Voice to Email Call Queues Remote Phones Connect from any- where with 3CX Softphone. Multi-Function Hands Free Wireless Crystal Clear Conferencing Unlimited Extensions Auto Attendants Unlimited Voicemail Cell Phone Integration Remote Phones Extension Groups DID's Find Me Follow Me Music on hold Time of Day Routing Extension Call Recording On the Fly Recording Voicemail to Email Voicemail Web Access Outlook Integration Dial by Name Directory Powerful Reporting Operator Console Custom Routing Rules Conference Rooms Call Whisper / Monitor Unified Messaging Call Screening / Coaching Voice as a Service Cloud Edition Feature Standard Professional Call Logging & Reporting Yes Yes Attended Call Transfer Yes Yes Call Routing (DID) &(Call ID) Yes Yes Conference Calling Yes Yes Auto Attendant / Digital Receptionist Yes Yes Digital Voicemail to Email Yes Yes Different Prompts for Holidays Yes Yes Ring Extension and Mobile Simultaneously Yes Yes Email Notifications for Missed Calls Yes Yes Web-based Management Console Yes Yes Integrated Incoming Fax Server to PDF Yes Yes Call Center Features Real-Time Queue Statistics Yes Agent and Queue Management Yes Real Time Web-based System Status Yes Auto Call Back Feature Yes Advanced Queue Routing & Hunt Groups Yes Listen / Wisper / Barge Yes