Dave everett
- 2. Real Time Utility Monitoring Case Study, RM & Customer ExperiencesDave EverettCommercial Manager Indirect PurchasingRM Education.
- 3. Agenda.The journey of choiceGoals and measurement to successLessons Learned & SuggestionsQuestions and answers.
- 4. The Journey of Choice – Why real time?No change – Using only Half hourly information from our meters on a month + 1 basisSmart meters – Day + 1 information from a Smart meter roll outReal Time – Live (5 Minute) information from all pulse capable utility meters, Smart or otherwiseWired/Wireless – The high cost of cabling alone made our decision
- 5. How detailed should we be?Our choices:Fiscal Meters – No need to install new meters allowed top level view of building useSub Metering – Great idea but planning is keyEnsure your electrical and pipework schematics are up to date. Overlay on a each building on a floorplan, know what your meteringDo the same for Gas and Water
- 6. Goals and Measuring SuccessEven with a month +1 data we could set a goal and achieve itBut time erodes and old habits die hardHuman Psychology – Most of us like to compete in some wayBuilding Vs Building This month Vs last monthPerformance to targetMake it clear and make it simple – You’re able to interpret thedetailed information, someone seeing it for the first time may not
- 7. Building Gas use before and after.
- 8. Building Gas use before and after – early morning use corrected.
- 9. Goals and Measuring Success – Real Time MotivatesPrevious graph is most powerful the same day the problem is solvedThe more you see progress the more supportive your end usersIt’s not just about the users, it’s about us as well.Show live progress to targetsFocus our activity where it’s needed mostAlert us when things go wrong, not when they are reportedGive us the information we need on demand, not tomorrowChallenge the apathy, look at the graph in 2 slides time
- 10. Water leak – Alert given and problem solved next day.
- 11. “No leaks here – our water bills been the same for years…..”
- 12. MI Data.Lessons learned & SuggestionsSenior Sponsor Buy-in is invaluableWhilst room/floor level monitoring is ideal you can do a lot without itCreate a rolling fund whereby 25%-50% of the savings are re-investedContinuous programme of improvement (don’t let it stall)Don’t ignore the other Utilities (Gas, Water, Fuel Oil, Diesel)Communicate with your audience in different ways, simple & engagingAs changing behaviour can bring savings and advocatesNetwork with your peers, share information and experiences
- 13. Thank you for listening.For further information or a copy of this powerpoint please contact Dave Everett on 01235 854779 or email deverett@rm.com