2. Decision-making
As defined by Baker et al in their 2001
study, “efficient decision-making involves a
series of steps that require the input of
information at different stages of the
process, as well as a process for feedback”.
3. Decisions
•Made up of a composite of information,
data, facts and belief.
•Data by itself does not constitute useful
information unless it is analyzed and
processed.
4. A Decision
A Decision
Is only as good as the data that informed it
Is only as good as it is an informed one
Is only as good as the system which exists
to implement
Is only good if you have the means to
implement it
Is only good if other people understand it
and what it means
5. The Ideal Decision-making
The Ideal Decision-making
Process
Process
STEP 1
Define the problem
STEP 3
Establish goals that
solving the problem
should accomplish
STEP 4
Identify alternatives
that will solve the
problem
STEP 5
Develop valuation
criteria based on the
goals
STEP 6
Select a decision-
making Tool
STEP 7
Apply the tool to
select a
preferred alternative
STEP 8
Check the answer
to make sure it
solves the problem
The Decision-making Process (adapted from Baker et al, 2001)
STEP 2
Determine the
requirements that the
solution to the
problem must meet
6. The Reality
The Reality
Is the Problem really the problem?
Problems are often the symptom and not the
true problem.
Most often that not steps 5-8 are either
forgotten, avoided or simply ignored.
Urgency – is there a quick version?
Who has time to follow-up? Tomorrow is
another problem.
