Derrick lildhar bringing it together with sage crm

Derrick Lildhar from Sage gave a presentation on SageCRM. He began by defining CRM as a system used for sales, marketing, customer service, productivity/task management, and process automation. CRM allows organizations to manage relationships with customers and other external partners. It also facilitates collaboration between internal teams like sales, marketing, support, and finance. SageCRM provides features like productivity management, process workflow automation, and accounts receivable collection tools to help organizations improve processes and customer interactions. Lildhar concluded by providing additional learning resources on SageCRM and inviting questions.