Design Company
2015.4.
DigifunArt
Creative Directors “oversee all aspects of product design” Historically, this means
that creative directors focus on matters of branding, vision and, of course,
direction. In traditional mediums, such as print or television, this meant strategic
use of color, typography, music, imagery, etc. – content. This a full–time job; mass–
market creative campaigns aren’t small endeavors. Initiatives require a “man
behind the curtain,” (or a very closely-nit team) controlling the madness, ensuring
quality and consistency.
UI, UX: Who Does What? PLUS: HOW APPLE, FACEBOOK,
GOOGLE, AND MORE TECH-WORLD HEAVYWEIGHTS DESCRIBE
THEIR DESIGN JOBS.
UI, UX: Who Does
What?
가장 유명한 디자이너는
누구인가요?
가장 잘하는 디자인 회사는
어디인가요?어떤 디자인
이요?
A Designer's Guide to the Tech Industry
UX 디자이너는 어떤일을
하나요?
User Experience Designer vs. Creative Director vs. Art Director
Quora is a question-and-answer website
co-founded by two former Facebook employees, Adam D'Angeloand Charlie Cheever
50명 미만의 UX 전문가로 구성된 디자인회사로 유저리서치에 특화되어있고 교육사업을
운영하고있는 것이 특징이다. 크게 3 가지 행사를 운영하며 특히 UX Week이 인기다. 평
소 접하기 어려운 핫하고 다양한 분야의 발표자를 초대한다. 정기적으로 연간 UX 트랜드
와 전문가들의 칼럼 등을 자사의 홈페이지를 통해 고객과 소통한다.
“We are user experience consultants.”
Service Design:
From Insight to
Implementation 2013
Airbnb PC Web and
Twitter Website
UX as Business Strategy
CapitalOne acquires Adaptive Path (2014), UX
Design Company 2015
Jesse James Garrett
Founder (2001)
product designers.
coined Ajax (Asynchronous
JavaScript + XML)
센프란시스코
BART의 서비스 고
객가치를 찾기 위
해 다양한 방법의
user journey를 활
용하여 분석하고
있다.
https://www.youtube.com/watch?v=-UE7Ll0NePQ
UX Intensive Berlin 2013
2000년 Hague CHI Workshop
Swiffer (1994.P&G)
A Game-Changing Home Product
2ovens
Designing A New Food Experience
Holiday Inn
Continuum
1983년 시라큐스 산업디자인과를 졸업한 장프랑코 자카이 (Gianfranco Zaccai)가 설립한 디자인회사로
150명의 full-time employees, 보스톤 본사를 포함 전세계 5개의 사무실이 있다.
multi-disciplinary and multi-cultural professionals with diverse experiences, including anthropologists,
architects, brand strategists, business strategists, economists, electrical, mechanical and software
engineers, psychologists and designers from several areas such as graphic, industrial, interaction,
interior, retail and web.
디자인 전략(design strategy), 브랜드 익스피리언스(brand experience), 제품 디자인(product practice).
한국야쿠르트 (2008)100달러Laptop (2005)
Boston 방문(2010)
2009년부터 2014년
최근까지 싱가포르 정부
스마트시티과제 수행
We partner with companies and entrepreneurs in the health, medical,
government, industrial and consumer categories to turn existing and
emerging technologies into holistic solutions that are valued by the
people who use them. report를 매일 방출함
We have a team of
more than 400
설립자
둘다 Razorfish
출신인데
2000년 당시
협업 경험.
Mark Curtis
FJORD
2001년 설립되어 500 여명의 UX 전문 디자인회사로 2013년 Accenture에 인수되어 기존사업
을 유지하고 있다. 최근 2년간 합병 성과를 맛 본 Accenture는 디자인 팀을 2배로 늘리고
현재 9개국의 디자인사무실을 17개로 확장할 것을 지시했다. 매년 연간 디자인 트랜드 리포트
를 홈페이지에 발행한다.
Olof Schybergson
사무실: Berlin,Helsinki, Istanbul,London,Madrid,New York,Paris,San Francisco, Stockholm.
Clients : BBC, Citibank, ESPN, Flickr, Foursquare, MSN, Nokia, Qualcomm, Telefonica
Transforming
digital banking on
the tablet
Bringing personal finance to
life with a post-PC user
experience
Regaining control
Empowering ALS patients to
control their environments ;
Amyotrophic lateral sclerosis
(ALS), more commonly known as
Lou Gehrig’s Disease
Transforming the
miCoach experience
into a smartwatch
Pioneering a smartwatch
Telefónica’s
transformation
into a UX-focused
powerhouse
Accenture is a global management consulting, technology
services and outsourcing company, with more than 336,000
people serving clients in more than 120 countries.
Life Community 2007년 사진
User Research & Design
2010
Mike Nuttall Bill Moggridge David Kelley
The firm employs over 650 people in the disciplines of human
factors, mechanical, electrical and software engineering, industrial
design, interaction design, andcommunication design.[7] IDEO has
worked on projects in the consumer food and beverage, retail,
computer, medical, furniture, toy, office, and automotive industries.
Some examples include Apple's first mouse, Microsoft's second
mouse, the Palm V PDA, and Steelcase's Leap chair. Major clients (as
of 2004) included Procter & Gamble, PepsiCo, Microsoft, ConAgra
Foods, Eli Lilly, Ford, and Steelcase.
IDEO was formed in 1991 by a merger of two established design firms: David Kelley Design (founded
by Stanford University professor), London-based Moggridge Associates and San Francisco's ID Two
(both founded by British-born), and Matrix Product Design (Mike Nuttall)
세계에서 가장 혁신적인 기업으로 꼽히는 IDEO는 인류학자,
건축가, 엔지니어, 심리학자 등 다양한 전공 분야의 인재들이
모여 단순히 제품을 디자인하는 것을 너머 쇼핑, 의료, 은행,
이동통신 등 각종 서비스와 소비자 경험을 디자인하는 디자인
컨설팅 그룹이다.
1996년 ~ 2007년(5년간 BuyBack)간 소유
1912년 설립
Holiday Inn Express Europe
Creating a smarter hotel experience
Finding a New Business Model in
the Everyday
Syncmaster
LCD Monitor
Palm 1996
Tim Brown is CEO and president of IDEO. He frequently speaks about the value of
design thinking and innovation to business people and designers around the world.
Serious Play
IDEO의 대표 팀 브라운(Tim Brown)은 <디자인에 집중
하라>에서 디자인적 사고(design thinking)를 강조한다.
그의 열정적인 타 산업분야로의 Design thinking 전도
역할이 미국내 디자인산업발전에 긍정적 영향을 미칠 수
있었다고 생각한다.
Brand Strategy for Havaianas
2005
IDEO Office space and the culture, Tom 은 사무환경에서도 독특한 실험을 자주한다.
실험을 통해 UX 관점에서 장단점을 전문 매체에 publicly 공유하고 변화 발전시켜나간다.
The model of a help-friendly organization. the firm encourages
collaboration among colleagues. By surveying all the employees in one
IDEO office and mapping their relationships
Work hard, play harder:
Fun at work boosts
creativity, productivity.
officesnapshots
일본 대형광고회사인 주식회사 하쿠호도 DY홀딩스
산하 전략 사업 조직 "kyu"는(2014년 5월 설립)
미국의 디자인/혁신 기업 'IDEO’社에 출자,
지분 30 % 취득 (16. 2)
KYU의 CEO Michael Birkin과 IDEO CEO Tim
Brown은 이번 합병으로 Systemic problem
solving service의 발전 기대
kyucollective
+
25년 역사의 IDEO, 일본 KYU사와 JOINT (2016)
David Kelley led the creation of the
groundbreaking d.school at Stanford, the
Hasso Plattner Institute of Design.
2004 Stanford ME310 (Mechanical Engineering)
1962 년부터 내려오는 전통으로 60년대 최고의 인기를 누림
• Design thinking 과 doing 을 강조하며, 9개월간 5~10 명의
학생들이 1조가 되어 10 여개의 팀으로 수업을 진행.
• 초기 3개월은 paper bike 라는 과제를 통해 rapid prototyping
의 Design thinking과 technical methodology를 연마하고 나
머지 6개월간 협력사가 정해준 주제를 디자인한다.
• 협력사는 스텐포드 비용 $75,000과 해외연계대학 $50,000 즉
총 $125,000 을 지불하고 9개월간 3회의 정기미팅에 참여할
수 있으며 주 1회 컨퍼런스콜을 실시한다.(2008년기준)
• 2000년 삼성디자인(IDS)스쿨에서 2명이 학생 신분으로 참여한
적 있다.
• ME 출신으로 IDEO, Frog, Google 등 세계적인 디자인회사를
설립하는 데 공헌한 바 있다.
• http://www.dschool.fr/en/d-structure/
Cooper is a design and strategy firm based in San Francisco since 1992
Cooper
미국 최초 UX 컨설팅 , 교육 프로그램 회사.
Alan Cooper 는 Visual Basic , Window 의 아버지로 불린다. 핵심 기
술은 전부 90년에 기술 회사에 팔고 UX 컨설팅 회사만 운영한다. .
최근 대규모 자산의 제조사, 컨설팅기업들이
디자인회사들을 영입하는 현상에 대해 부정
적이다. 올해 뉴욕에 25년된 Usability 회사
CatalystGroup을 인수했다. 열정맨
Father of Visual Basic
Cooper is a design and strategy firm based in San Francisco since 1992
Frog Federal Republic of Germany의 약자
1969년 제품디자이너 Hartmut Esslinger 시작하였다. 현재는 규모를 알 수
없으나 최초 애플II 디자인으로 유명해졌고 Microsoft Windows, SAP 의 CI
등 업적이 있으며 소프트웨어 디자인, 서비스, UX 등 글로벌 이노베이션회
사로 2004년 Flex사에 인수된 후 2010년 모회사인 Aricent 시스템사에 조직
이 Merge 되었다. 기존 비즈니스도 그대로 유지하고 있다.
Aricent’s Business Technology Consulting (BTC) group, which identifies
market opportunities and assesses the business impact of emerging
technologies for clients, will also be part of the new unit. The integrated
structure will enable creative and consulting teams to work hand-in-
hand with software delivery teams on product and service innovations
across multiple industries including communications, energy, retail, and
healthcare. The teams will be based in locations in the US, India, China,
and Europe.
integrate Frog’s 550 designers, researchers, strategists, mechanical
engineers,
Hartmut Esslinger
NYC BEACON
Connecting citizens to vital services with
a new take on old payphones.
BANKING FOR THE UNBANKED
VISA
RWANDA RESEARCH
HEART IN HAND
METADISTRETTI
E-MONITORS
Giving cardiac patients peace of
mind through remote monitoring.
Works
Microsoft's Design Drive
In 2010, Jon Bell was an
interaction designer in the
Seattle office of Frog Design. To
win, or even just to survive, in
what has become a consumer-
driven industry, products need
to be eye candy that force
shoppers to take a second look.
Microsoft has roughly doubled
its design ranks to 600
employees over the past five
years and lured talents like
Albert Shum. who developed
technology-centered products
at Nike.
April 19, 2012
Steve Kaneko, a top Microsoft designer, says
engineers and executives have ceded more
authority to designers. They’re organized in
small teams under the belief that democracy
is the enemy of good design, and regularly
switch groups to allow ideas to percolate.
“It’s a huge, dramatic change compared to
five years ago.”
Bill Gates’s engineering mind-set,
resulting in functional, unsexy products.
2014’ frog began large-scale UX and convergent collaborations with organizations like Microsoft and
Disney to create new software applications, mobile products and connected experiences that blur the
lines between physical and digital and shape an era of ubiquitous computing. Long-term partnerships
with organizations like GE and Intel continue to raise the bar for enterprise and industrial experiences.
Frog Design at 2010~2014,
Principal Scientist at Nokia (2000~2010)
a research, design and strategy consultancy that specializes
in understanding consumer behavior in emerging markets.
He has lived in London, Berlin, San Francisco, Shanghai, Los
Angeles, and almost a decade in Tokyo.
How We Communicate
May 2013 Lebanon
mimicking a tube
Jun 2013 Afghanistan
Jewelry
Feb 2008 Ghana
Trade
Apr 2011 Egypt Cairo
Anthropologist
”자네는 사물을 보기만
하고 관찰은 하지 않는군.
본다는 것과 관찰한다는
것은 크게 다른 거야. ”
- Sherlock Holmes
셜록 홈즈
“You see, but you do not observe“
Jan Chipchase is the founder
of Studio D Radiodurans (2015),
2001년 설립 초부터 서비스디자인 제작 중심의 리서치디자인회사다.
2005년 Life Diary SNS 서비스를 런칭하면서
글로벌 SNS 유저리서치과제를 협업한 적 있다.
서비스디자인 사례와 연구 결과 등 실용적인 Article을 웹사이트에 지속적으로 Publish한다.
서비스디자인을 하면서 디자인 조직구조를 바꿀 수 밖에 없는 이유에 대한 자세한 설명포함.
:Service Design Network
Köln International School of Design
The Changing Nature of Service & Experience Design
Books, magazines and articles
The Changing Nature of Service & Experience Design
Pentagram is the world's largest independent design consultancy.
세계 최초 최대 규모의 글로벌 그래픽 디자인 및 컨설팅 전문 회사
다. 1972년 런던에서 Alan Fletcher 와 5명이 모여 ‘파트너 체제’로
결성된 최초 회사며, 1978년 그 중 한명인 Colin Forbes 미국 뉴욕으
로 건너가 확장하면서 graphic designers Peter Harrison 과 Woody
Pirtle 가 Join하였으며, 1990-91 graphic designers Michael
Bierut, Paula Scher, 와 James Biber architect Join 하면서 지금의 빌
딩 204 Fifth Avenue, designed by C.P.H. Gilbert.으로 옮겼다.
Pentagram does work in graphic design, identity, architecture,
interiors, publications, posters, exhibitions, websites, installations
and products.
Tesco, Boots, 3Com, Swatch, Tiffany&Co, Dell, Netgear,
Nike and Timex. They have also developed identities for
Citibank,[United Airlines, and The Co-operative brand in the UK,
winning a silver award from the Design Business Association.
Madison Square
London, New York, San Francisco, Berlin and Austin
Victoria & Albert Museum
PUNCHCUT
모바일 중심 UX 디자인 회사
Adaptive
path
Continuum Frog Fjord IDEO Cooper Pentagram Punchcut LiveWork
Logo
Founded 2001 1983 1969 2001 1991 1992 1972 2002 2001
Industry Consulting
Training
ID
Service
Consulting
ID
UX
서비스
UX
Consulting
ID
Service
Consulting
Training
Consulti
ng
Service
CI
Consulting
UX Service
Consulting
Founder Jesse
James
Garrett
Gianfranco
Zacca
Hartmut
Esslinger
Mark Curtis
&
Olof
Schybergson
Mike Nuttall
Bill
Moggridge
David Kelley
Alan
Cooper
Alan
Fletcher
외 5명
employees 40 150 1000 1000 650 200 1000
19
partners
30
Location SF 외 1
Austin, TX
Boston 외
5
SF 외 9 London
외 15
SF 외 10 SF ,NYC NY외 5 SF, NY London외
5
Major
stakeholder
Capital
One 2014
2004 2013
Accenture
1996
Steelcase
2007~201
2 IDEO
19
partners
Education
Training
program
UX Week,
UX Intensive
Service
Conference.
2016.2 Seminar
Lecture
Event
Traning
Training
Event
Strength Consulting
Event/Traini
ng
Ethnography
Medical
Mechanical
Engineering
Service
City
Product
City
Ethnogra
phy
Consulting
Research
Mechanical
Engineerin
g
Space
Consulti
ng
Training
Largest
Consulting
firm
Service
Branding
UX/Mobile
Font
Design
service
Catalyst
Group인수
2015
직원수와 위치는 2015년 Data
Technology+ Drawing+ Archtecture
Product
Architecture
2001년 UX http://www.nngroup.com
/training/
Nielsen Norman Group
2000년 Hague CHI Workshop
Met Jef. L
Stanford Univ.
craft
Techne(그리스어)=Ars(라틴어)
Graphic
Art/
Musiche(라틴어)
Ethnography
Science
Margaret employees Mead
(Coming of Age in Samoa 1928)
1997년 Apple/Stanford Training
1991년 Apple Lab재직
Amy’s
Propagation
1962년
of new thoughts
Reference
Reference
http://www.glassdoor.com/
http://story.pxd.co.kr/
https://www.quora.com/
http://continuuminnovation.com/
http://www.pentagram.com/work
http://www.dschool.fr/en/d-structure/
http://janchipchase.com/themes/future-perfect/
http://www.service-design-network.org
http://liveworkstudio.com/
idesignthinking.com
http://www.adaptivepath.com/
http://ux-intensive.com/ http://uxweek.com/http://service-experience-conf.com/
Ways of Knowing in HCI Judith S. Olson,Wendy A. Kellogg
Google acquires Mike & Maaike (2012), 디자인
Accenture acquires Fjord (2013), UX
Facebook acquires Hot Studio (2013), UX
Facebook acquires Teehan+Lax (2015). UX
McKinsey acquires Lunar (2014) Product

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Design Company 2015

  • 2. Creative Directors “oversee all aspects of product design” Historically, this means that creative directors focus on matters of branding, vision and, of course, direction. In traditional mediums, such as print or television, this meant strategic use of color, typography, music, imagery, etc. – content. This a full–time job; mass– market creative campaigns aren’t small endeavors. Initiatives require a “man behind the curtain,” (or a very closely-nit team) controlling the madness, ensuring quality and consistency. UI, UX: Who Does What? PLUS: HOW APPLE, FACEBOOK, GOOGLE, AND MORE TECH-WORLD HEAVYWEIGHTS DESCRIBE THEIR DESIGN JOBS. UI, UX: Who Does What? 가장 유명한 디자이너는 누구인가요? 가장 잘하는 디자인 회사는 어디인가요?어떤 디자인 이요? A Designer's Guide to the Tech Industry UX 디자이너는 어떤일을 하나요? User Experience Designer vs. Creative Director vs. Art Director
  • 3. Quora is a question-and-answer website co-founded by two former Facebook employees, Adam D'Angeloand Charlie Cheever
  • 4. 50명 미만의 UX 전문가로 구성된 디자인회사로 유저리서치에 특화되어있고 교육사업을 운영하고있는 것이 특징이다. 크게 3 가지 행사를 운영하며 특히 UX Week이 인기다. 평 소 접하기 어려운 핫하고 다양한 분야의 발표자를 초대한다. 정기적으로 연간 UX 트랜드 와 전문가들의 칼럼 등을 자사의 홈페이지를 통해 고객과 소통한다. “We are user experience consultants.” Service Design: From Insight to Implementation 2013 Airbnb PC Web and Twitter Website UX as Business Strategy CapitalOne acquires Adaptive Path (2014), UX
  • 6. Jesse James Garrett Founder (2001) product designers. coined Ajax (Asynchronous JavaScript + XML) 센프란시스코 BART의 서비스 고 객가치를 찾기 위 해 다양한 방법의 user journey를 활 용하여 분석하고 있다.
  • 8. Swiffer (1994.P&G) A Game-Changing Home Product 2ovens Designing A New Food Experience Holiday Inn Continuum 1983년 시라큐스 산업디자인과를 졸업한 장프랑코 자카이 (Gianfranco Zaccai)가 설립한 디자인회사로 150명의 full-time employees, 보스톤 본사를 포함 전세계 5개의 사무실이 있다. multi-disciplinary and multi-cultural professionals with diverse experiences, including anthropologists, architects, brand strategists, business strategists, economists, electrical, mechanical and software engineers, psychologists and designers from several areas such as graphic, industrial, interaction, interior, retail and web. 디자인 전략(design strategy), 브랜드 익스피리언스(brand experience), 제품 디자인(product practice). 한국야쿠르트 (2008)100달러Laptop (2005)
  • 9. Boston 방문(2010) 2009년부터 2014년 최근까지 싱가포르 정부 스마트시티과제 수행
  • 10. We partner with companies and entrepreneurs in the health, medical, government, industrial and consumer categories to turn existing and emerging technologies into holistic solutions that are valued by the people who use them. report를 매일 방출함
  • 11. We have a team of more than 400 설립자 둘다 Razorfish 출신인데 2000년 당시 협업 경험. Mark Curtis FJORD 2001년 설립되어 500 여명의 UX 전문 디자인회사로 2013년 Accenture에 인수되어 기존사업 을 유지하고 있다. 최근 2년간 합병 성과를 맛 본 Accenture는 디자인 팀을 2배로 늘리고 현재 9개국의 디자인사무실을 17개로 확장할 것을 지시했다. 매년 연간 디자인 트랜드 리포트 를 홈페이지에 발행한다. Olof Schybergson
  • 12. 사무실: Berlin,Helsinki, Istanbul,London,Madrid,New York,Paris,San Francisco, Stockholm. Clients : BBC, Citibank, ESPN, Flickr, Foursquare, MSN, Nokia, Qualcomm, Telefonica
  • 13. Transforming digital banking on the tablet Bringing personal finance to life with a post-PC user experience Regaining control Empowering ALS patients to control their environments ; Amyotrophic lateral sclerosis (ALS), more commonly known as Lou Gehrig’s Disease Transforming the miCoach experience into a smartwatch Pioneering a smartwatch Telefónica’s transformation into a UX-focused powerhouse Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries.
  • 14. Life Community 2007년 사진 User Research & Design 2010
  • 15. Mike Nuttall Bill Moggridge David Kelley The firm employs over 650 people in the disciplines of human factors, mechanical, electrical and software engineering, industrial design, interaction design, andcommunication design.[7] IDEO has worked on projects in the consumer food and beverage, retail, computer, medical, furniture, toy, office, and automotive industries. Some examples include Apple's first mouse, Microsoft's second mouse, the Palm V PDA, and Steelcase's Leap chair. Major clients (as of 2004) included Procter & Gamble, PepsiCo, Microsoft, ConAgra Foods, Eli Lilly, Ford, and Steelcase. IDEO was formed in 1991 by a merger of two established design firms: David Kelley Design (founded by Stanford University professor), London-based Moggridge Associates and San Francisco's ID Two (both founded by British-born), and Matrix Product Design (Mike Nuttall) 세계에서 가장 혁신적인 기업으로 꼽히는 IDEO는 인류학자, 건축가, 엔지니어, 심리학자 등 다양한 전공 분야의 인재들이 모여 단순히 제품을 디자인하는 것을 너머 쇼핑, 의료, 은행, 이동통신 등 각종 서비스와 소비자 경험을 디자인하는 디자인 컨설팅 그룹이다. 1996년 ~ 2007년(5년간 BuyBack)간 소유 1912년 설립
  • 16. Holiday Inn Express Europe Creating a smarter hotel experience Finding a New Business Model in the Everyday Syncmaster LCD Monitor Palm 1996 Tim Brown is CEO and president of IDEO. He frequently speaks about the value of design thinking and innovation to business people and designers around the world. Serious Play IDEO의 대표 팀 브라운(Tim Brown)은 <디자인에 집중 하라>에서 디자인적 사고(design thinking)를 강조한다. 그의 열정적인 타 산업분야로의 Design thinking 전도 역할이 미국내 디자인산업발전에 긍정적 영향을 미칠 수 있었다고 생각한다. Brand Strategy for Havaianas 2005
  • 17. IDEO Office space and the culture, Tom 은 사무환경에서도 독특한 실험을 자주한다. 실험을 통해 UX 관점에서 장단점을 전문 매체에 publicly 공유하고 변화 발전시켜나간다. The model of a help-friendly organization. the firm encourages collaboration among colleagues. By surveying all the employees in one IDEO office and mapping their relationships Work hard, play harder: Fun at work boosts creativity, productivity. officesnapshots
  • 18. 일본 대형광고회사인 주식회사 하쿠호도 DY홀딩스 산하 전략 사업 조직 "kyu"는(2014년 5월 설립) 미국의 디자인/혁신 기업 'IDEO’社에 출자, 지분 30 % 취득 (16. 2) KYU의 CEO Michael Birkin과 IDEO CEO Tim Brown은 이번 합병으로 Systemic problem solving service의 발전 기대 kyucollective + 25년 역사의 IDEO, 일본 KYU사와 JOINT (2016)
  • 19. David Kelley led the creation of the groundbreaking d.school at Stanford, the Hasso Plattner Institute of Design. 2004 Stanford ME310 (Mechanical Engineering) 1962 년부터 내려오는 전통으로 60년대 최고의 인기를 누림 • Design thinking 과 doing 을 강조하며, 9개월간 5~10 명의 학생들이 1조가 되어 10 여개의 팀으로 수업을 진행. • 초기 3개월은 paper bike 라는 과제를 통해 rapid prototyping 의 Design thinking과 technical methodology를 연마하고 나 머지 6개월간 협력사가 정해준 주제를 디자인한다. • 협력사는 스텐포드 비용 $75,000과 해외연계대학 $50,000 즉 총 $125,000 을 지불하고 9개월간 3회의 정기미팅에 참여할 수 있으며 주 1회 컨퍼런스콜을 실시한다.(2008년기준) • 2000년 삼성디자인(IDS)스쿨에서 2명이 학생 신분으로 참여한 적 있다. • ME 출신으로 IDEO, Frog, Google 등 세계적인 디자인회사를 설립하는 데 공헌한 바 있다. • http://www.dschool.fr/en/d-structure/
  • 20. Cooper is a design and strategy firm based in San Francisco since 1992 Cooper 미국 최초 UX 컨설팅 , 교육 프로그램 회사. Alan Cooper 는 Visual Basic , Window 의 아버지로 불린다. 핵심 기 술은 전부 90년에 기술 회사에 팔고 UX 컨설팅 회사만 운영한다. . 최근 대규모 자산의 제조사, 컨설팅기업들이 디자인회사들을 영입하는 현상에 대해 부정 적이다. 올해 뉴욕에 25년된 Usability 회사 CatalystGroup을 인수했다. 열정맨 Father of Visual Basic
  • 21. Cooper is a design and strategy firm based in San Francisco since 1992
  • 22. Frog Federal Republic of Germany의 약자 1969년 제품디자이너 Hartmut Esslinger 시작하였다. 현재는 규모를 알 수 없으나 최초 애플II 디자인으로 유명해졌고 Microsoft Windows, SAP 의 CI 등 업적이 있으며 소프트웨어 디자인, 서비스, UX 등 글로벌 이노베이션회 사로 2004년 Flex사에 인수된 후 2010년 모회사인 Aricent 시스템사에 조직 이 Merge 되었다. 기존 비즈니스도 그대로 유지하고 있다. Aricent’s Business Technology Consulting (BTC) group, which identifies market opportunities and assesses the business impact of emerging technologies for clients, will also be part of the new unit. The integrated structure will enable creative and consulting teams to work hand-in- hand with software delivery teams on product and service innovations across multiple industries including communications, energy, retail, and healthcare. The teams will be based in locations in the US, India, China, and Europe. integrate Frog’s 550 designers, researchers, strategists, mechanical engineers, Hartmut Esslinger
  • 23. NYC BEACON Connecting citizens to vital services with a new take on old payphones. BANKING FOR THE UNBANKED VISA RWANDA RESEARCH HEART IN HAND METADISTRETTI E-MONITORS Giving cardiac patients peace of mind through remote monitoring. Works
  • 24. Microsoft's Design Drive In 2010, Jon Bell was an interaction designer in the Seattle office of Frog Design. To win, or even just to survive, in what has become a consumer- driven industry, products need to be eye candy that force shoppers to take a second look. Microsoft has roughly doubled its design ranks to 600 employees over the past five years and lured talents like Albert Shum. who developed technology-centered products at Nike. April 19, 2012 Steve Kaneko, a top Microsoft designer, says engineers and executives have ceded more authority to designers. They’re organized in small teams under the belief that democracy is the enemy of good design, and regularly switch groups to allow ideas to percolate. “It’s a huge, dramatic change compared to five years ago.” Bill Gates’s engineering mind-set, resulting in functional, unsexy products. 2014’ frog began large-scale UX and convergent collaborations with organizations like Microsoft and Disney to create new software applications, mobile products and connected experiences that blur the lines between physical and digital and shape an era of ubiquitous computing. Long-term partnerships with organizations like GE and Intel continue to raise the bar for enterprise and industrial experiences.
  • 25. Frog Design at 2010~2014, Principal Scientist at Nokia (2000~2010) a research, design and strategy consultancy that specializes in understanding consumer behavior in emerging markets. He has lived in London, Berlin, San Francisco, Shanghai, Los Angeles, and almost a decade in Tokyo. How We Communicate May 2013 Lebanon mimicking a tube Jun 2013 Afghanistan Jewelry Feb 2008 Ghana Trade Apr 2011 Egypt Cairo Anthropologist ”자네는 사물을 보기만 하고 관찰은 하지 않는군. 본다는 것과 관찰한다는 것은 크게 다른 거야. ” - Sherlock Holmes 셜록 홈즈 “You see, but you do not observe“ Jan Chipchase is the founder of Studio D Radiodurans (2015),
  • 26. 2001년 설립 초부터 서비스디자인 제작 중심의 리서치디자인회사다. 2005년 Life Diary SNS 서비스를 런칭하면서 글로벌 SNS 유저리서치과제를 협업한 적 있다. 서비스디자인 사례와 연구 결과 등 실용적인 Article을 웹사이트에 지속적으로 Publish한다. 서비스디자인을 하면서 디자인 조직구조를 바꿀 수 밖에 없는 이유에 대한 자세한 설명포함. :Service Design Network Köln International School of Design The Changing Nature of Service & Experience Design Books, magazines and articles
  • 27. The Changing Nature of Service & Experience Design
  • 28. Pentagram is the world's largest independent design consultancy. 세계 최초 최대 규모의 글로벌 그래픽 디자인 및 컨설팅 전문 회사 다. 1972년 런던에서 Alan Fletcher 와 5명이 모여 ‘파트너 체제’로 결성된 최초 회사며, 1978년 그 중 한명인 Colin Forbes 미국 뉴욕으 로 건너가 확장하면서 graphic designers Peter Harrison 과 Woody Pirtle 가 Join하였으며, 1990-91 graphic designers Michael Bierut, Paula Scher, 와 James Biber architect Join 하면서 지금의 빌 딩 204 Fifth Avenue, designed by C.P.H. Gilbert.으로 옮겼다. Pentagram does work in graphic design, identity, architecture, interiors, publications, posters, exhibitions, websites, installations and products. Tesco, Boots, 3Com, Swatch, Tiffany&Co, Dell, Netgear, Nike and Timex. They have also developed identities for Citibank,[United Airlines, and The Co-operative brand in the UK, winning a silver award from the Design Business Association. Madison Square London, New York, San Francisco, Berlin and Austin
  • 30. PUNCHCUT 모바일 중심 UX 디자인 회사
  • 31. Adaptive path Continuum Frog Fjord IDEO Cooper Pentagram Punchcut LiveWork Logo Founded 2001 1983 1969 2001 1991 1992 1972 2002 2001 Industry Consulting Training ID Service Consulting ID UX 서비스 UX Consulting ID Service Consulting Training Consulti ng Service CI Consulting UX Service Consulting Founder Jesse James Garrett Gianfranco Zacca Hartmut Esslinger Mark Curtis & Olof Schybergson Mike Nuttall Bill Moggridge David Kelley Alan Cooper Alan Fletcher 외 5명 employees 40 150 1000 1000 650 200 1000 19 partners 30 Location SF 외 1 Austin, TX Boston 외 5 SF 외 9 London 외 15 SF 외 10 SF ,NYC NY외 5 SF, NY London외 5 Major stakeholder Capital One 2014 2004 2013 Accenture 1996 Steelcase 2007~201 2 IDEO 19 partners Education Training program UX Week, UX Intensive Service Conference. 2016.2 Seminar Lecture Event Traning Training Event Strength Consulting Event/Traini ng Ethnography Medical Mechanical Engineering Service City Product City Ethnogra phy Consulting Research Mechanical Engineerin g Space Consulti ng Training Largest Consulting firm Service Branding UX/Mobile Font Design service Catalyst Group인수 2015 직원수와 위치는 2015년 Data
  • 32. Technology+ Drawing+ Archtecture Product Architecture 2001년 UX http://www.nngroup.com /training/ Nielsen Norman Group 2000년 Hague CHI Workshop Met Jef. L Stanford Univ. craft Techne(그리스어)=Ars(라틴어) Graphic Art/ Musiche(라틴어) Ethnography Science Margaret employees Mead (Coming of Age in Samoa 1928) 1997년 Apple/Stanford Training 1991년 Apple Lab재직 Amy’s Propagation 1962년 of new thoughts Reference
  • 33. Reference http://www.glassdoor.com/ http://story.pxd.co.kr/ https://www.quora.com/ http://continuuminnovation.com/ http://www.pentagram.com/work http://www.dschool.fr/en/d-structure/ http://janchipchase.com/themes/future-perfect/ http://www.service-design-network.org http://liveworkstudio.com/ idesignthinking.com http://www.adaptivepath.com/ http://ux-intensive.com/ http://uxweek.com/http://service-experience-conf.com/ Ways of Knowing in HCI Judith S. Olson,Wendy A. Kellogg Google acquires Mike & Maaike (2012), 디자인 Accenture acquires Fjord (2013), UX Facebook acquires Hot Studio (2013), UX Facebook acquires Teehan+Lax (2015). UX McKinsey acquires Lunar (2014) Product

Editor's Notes

  • #3: UI, UX: Who Does What? A Designer's Guide To The Tech Industry http://www.fastcodesign.com/3032719/ui-ux-who-does-what-a-designers-guide-to-the-tech-industry http://www.uxbooth.com/articles/user-experience-designer-vs-creative-director/
  • #7: http://story.pxd.co.kr/796
  • #9: http://continuuminnovation.com/
  • #10: http://www.spring.gov.sg/Growing-Business/Grant/development-areas/Documents/BID_Advertorial_Secrets_to_Designing_Compelling_and_Unique_User_Experiences.pdf
  • #12: Current UXDesigner Open Positions
  • #16: http://www.billmoggridge.com/celebration/ Tim Brown is CEO and president of IDEO. He frequently speaks about the value of design thinking and innovation to business people and designers around the world. Serious Play  “If you’re engaged in it deeply, that’s play,” he says.” 2012 Play can also lower your stress levels, boost your optimism, and increase your motivation to move up in a company and improve concentration and perseverance. There’s some evidence from animal studies that engaging in play opens up new neural connections in the brain, leading to greater creativity, he added.  “All sorts of creative new connections are made when you’re playing that otherwise would never be made,” Brown added. Playing also engages the creative side of your brain. When you’re fully engaged in play, you lose some of your psychological barriers and stop censoring or editing your thoughts. This allows creative ideas to flow more freely. It’s not just the activity of playing that encourages creativity. When companies promote play, it engenders a more lighthearted atmosphere.  
  • #17: 뱅크오브아메리카의 ‘잔돈은 가지세요’ 서비스 ‘금융을 디자인하라’는 광고를 처음 봤을 때 사실 속으로 비웃었다. ‘어떻게?’라는 질문에 대한 답이 쉽게 떠오르지 않았으니까. IDEO가 진행한 뱅크오 브아메라카(Bank of America)의 ‘잔돈은 가지세요 (Keep the Change)’라는 이름의 서비스는 이 광고 에 딱 어울리는 프로젝트다. 뱅크오브아메리카의 비자 체크 카드로 지불하는 물건 값의 거스름돈을 받지 않고 그 차액을 저축 계좌에 바로 입금해주는 것이 핵심 내용이다. 눈에 보이지 않는 ‘금융’이란 분야에 디자인 사고 방식을 적용한 이 프로젝트는 시행 첫 해에만 250만 명의 고객을 끌어들였고, 결 과적으로 1200만 명의 신규 고객을 유치하는 기록 을 세웠다. 어찌 보면 간단해 보이는 이 서비스의 개념은 금융 서비스를 잘 이해하고 사용하는 고객이 아니라, 오 히려 그 정반대에 있는 주부들의 행동을 다양한 관 점에서 관찰한 결과에서 나왔다. 자녀를 키우는 여 성 소비자들은 재정 문제에 관심은 많지만 금융이 라고 하면 어렵고 복잡하고 귀찮은 것으로 생각하 는 경우가 많았다. 이에 뱅크오브아메리카는 물건 을 사고 남은 거스름돈을 저금통에 모아두었다가 은행에 저축하는 일반적인 행동을 쉽고 편하게 할 수 있도록 서비스화한 것. 은행에 가야 하는 불편함 을 없애고, 저축을 할 수 있는 기회까지 넓혀 놨다. 이 서비스가 성공한 것은 그동안 생각지 못하던 방 법을 찾아냈을 뿐 아니라 눈에 보이지 않는 서비스 를 시각화해 이해하기 쉽도록 한 데 있다. 일단 이 름부터 그렇다. 주부들이 공과금을 쉽게 계산하기 위해 반올림하는 것에서 아이디어를 얻어 처음에 는 ‘반올림’이라는 이름을 생각하기도 했지만, 이 름 그 자체만으로도 어떤 서비스인지 바로 알 수 있 게 하는 것도 사용자가 보기엔 ‘서비스’일 수 있기 때문에 ‘잔돈은 가지세요’라고 이름지었다. 또한 광 고에서는 매일 마시는 3달러 43센트짜리 커피의 거 스름돈 57센트를 한 달 동안 저축하면 17달러가 된 다는 것을 한눈에 볼 수 있는 그래픽으로 알기 쉽게 표현해 호응을 얻었다. 은행은 가입 고객을, 고객은 저축을 늘릴 수 있어 사회・경제적 측면에서도 긍정 적인 결과를 가져온 서비스 디자인의 대표 사례다.
  • #20: Stanford Mechanical Engineering 전공ME310 (Mechanical Engineering) – PHD 와 Master중심 1962 년부터 내려오는 전통으로 60년대 최고의 인기를 누림 Interaction 디자인 프로세스를 경험해보는 수업 모든 주제는 각 회사가 정한다. 전체 9개월로 이루어져 있으며 3quater 로 구성, 매년 10월 1일날 시작함 (일주일에 2시간짜리 수업) 3개월(기본적인 rapid proto 와 개념, testing, documenting 에 대한 training 을 실시) 11월 6일 : 1차 개념을 발표 (12개 사의 담당자와 6개 학교 대표가 참석함) 12월 말에 발표회 / 3개월(과제 prototyping 개발 중심) 3월 7일 발표회, 6월 4일 완료 발표회(관련자 전원이 학교로 다모임) 마지막 3개월 문서 작업 Documentation 중심 현재 전세계 6개의 학교로 구성되어 있으며 12개의 project 가 동시에 시작함 스탠포드대 생은 6명~9명 정도 이 수업은 미국내 ME 학과 중 스탠포드만의 장점임, 다른 학교는 현실적으로 운영이 어려움 비용이 약 기본 7500 만원 + 해외학교와 계약되는 경우 2~3000 만원 추가 ME 310 (1주일 교육2010:이영호책임) Design thinking 과 doing 을 강조하며, 9개월간 5~10 명의 학생들이 1조가 되어 10여개의 팀으로 수업을 진행. 초기 3개월은 paper bike 라는 과제를 통해 rapid prototyping 의 정신과 기술을 연마하고 나머지 6개월간 협력사가 정해준 주제를 디자인한다. 협력사는 스텐포드 비용 $75,000과 해외연계대학 $50,000 즉 총 $125,000 을 지불하고 9개월간 3회의 정기미팅에 참여할 수 있으며 주 1회 컨퍼런스콜을 실시한다. 2000년 삼성디자인(IDS)스쿨에서 2명이 학생 신분으로 참여한 적이 있다. ME 출신들은 IDEO, Frog, Google 등 세계적인 디자인회사를 설립하는 데 공헌한 바 있다.
  • #23: More recently, frog began large-scale UX and convergent collaborations with organizations like Microsoft and Disney to create new software applications, mobile products and connected experiences that blur the lines between physical and digital and shape an era of ubiquitous computing. Long-term partnerships with organizations like GE and Intel continue to raise the bar for enterprise and industrial experiences.
  • #28: the Design Management Institute: Review. The issue explores the fact that the definitions of “service design” and "experience design" are becoming moving targets. What are the key design disciplines necessary to create more-effective experiences? And what needs to be done in education to create better experience and service designers? You need people with business management, psychology, and social sciences experience alongside designers and developers of all flavors. A key skill that trained designers bring is the ability to make ideas tangible in some form, through diagrams, sketches, and prototypes. That takes the business idea out of the spreadsheet, which is a poor vehicle for understanding human experiences, and turns it into something that people can look at and interact with. Then they can make informed decisions about the concepts. How should business, government, and education evolve to deliver better experiences? Where do you start?
  • #33: http://www.nngroup.com/about/history/