Design for Productive Discourse
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The document discusses the need for productive discourse that transforms conflict into collaboration, particularly in addressing sensitive topics like race and politics. It argues for moving away from a hierarchical, judgmental approach to conversations and instead promoting inclusivity, learning, and constructive dialogue. Suggestions include celebrating positive behaviors, employing problem-based thinking, and creating new platforms designed for better conversations.
Design for Productive Discourse
- 1. Design for Productive Discourse Turning Conflict Into Collaboration
- 2. David Dylan Thomas Senior Experience Designer, Think Company @movie_pundit
- 3. Should this person drive this car?
- 4. How might this person drive this car?
- 8. “Over a period of years I kept meeting people of great decency who had different world views. But there wasn’t a place where they could meet to bring out the best in each other and find answers that each hadn’t considered.” - Robert Fersh, President, Convergence
- 10. Today we think about political discourse as a zero sum game
- 18. The internet is where you go to find people who are doing it wrong and tell them they’re doing it wrong.
- 20. what if the conversation was the service? Ronnie Polaneczky
- 26. Teresa Shook
- 28. ok. now that you’re really angry, buy these yoga pants!
- 37. We put the least amount of effort possible into how this place looks so you should put the least amount of effort possible into how you conduct yourself.
- 39. it’s not just about anonymity people can be crappy when they use their real names
- 40. it is about setting the standard and modeling good behavior
- 42. hierarchy says this is how it should be and there should be no deviation it already knows the answer. it is exclusive and non-learning.
- 43. collaboration says here is a problem we can solve together it searches for continuously better answers. it is inclusive and learning.
- 45. how we talk about race is hierarchical
- 47. the problem with this approach is that it treats n00bs like trolls
- 48. to speak meaningfully about race is a skill
- 49. Twitter allows no room for error
- 50. knowing how not to do something is not the same as knowing how to and the outrage ecosystem only tells you how not to do something
- 51. you can’t think out loud about race the way you can about technology
- 52. What’s the opposite of a racist?
- 53. We don’t even have the language to describe how to do it right but we have plenty of words to describe how to do it wrong
- 54. this approach punishes bad actors, but it also stifles social innovation
- 56. most of our content is should- oriented, not how-oriented
- 57. it’s not that we should stop having should discussions, it’s just that THAT’S ALL WE EVER DO!
- 58. and if that’s all we ever do, the best we can hope for is a bureaucracy
- 59. so what can we do?
- 60. let’s call out good behavior when you celebrate something, you get more of it
- 62. provide tools for good behavior toolkit (not rulebook) for how to talk about race, gender
- 63. Civil Comments rate before you post
- 64. ReThink A 14 year old figured this out
- 65. ask better questions ask the questions we can all align on
- 66. How can we get healthier food into the supermarket?
- 67. How can we work together to shift consumer demand to healthier consumption?
- 68. How might this person drive this car?
- 69. How do we do a better job of moving people?
- 70. what does a productive conversation about race actually look like?
- 71. once we agree on that, then we can talk about how to have one
- 72. create new platforms for better conversations ones specifically designed to facilitate how conversations
- 73. thinking beyond comments what were they for in the first place?
- 74. we can uproot or downvote, but what if there was an “ideate” button? what if there was a “collaborate to make this better” button?
- 75. can we do this digitially?
- 79. start using design language for things other than design “As a _______, I would like to _____, so that I can _____.”
- 80. start using design language for things other than design “As a woman, I would like to be paid as much as a man, so that I can pay off my student loans.”
- 81. problem-based procurement describing the problem, not the solution
- 82. use design approaches spend time with each other before we start coming up with policy for each other
- 83. “Marvelous technology is at our disposal and instead of reaching up for new heights, we try to see how far down we can go.” - Eric Bogosian, Talk Radio
- 84. Three Rules of Productive Discourse 2. Neither of us will win. 3. We are here to create something new. 1. Neither of us has the answer.
- 85. next time you see somebody doing it wrong, ask yourself if there’s a How Conversation to be had
- 86. let’s talk