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Designing a Mobile Digital
Backchannel System for
Monitoring Sentiments and
Emotions in Large Lectures
By
Peerumporn Jiranantanagorn
PhD Candidate
School of Computer Science, Mathematics and Engineering
Flinders University
Outline
• Introduction
• Research questions
• Related work
• Overview of the system
• User interfaces
• Technical implementation
• Conclusion and future work
Introduction
• In a large lecture, it is difficult for lecturers to process,
respond and know overall emotions and sentiments
of students in real time while they are teaching.
Introduction
• One way to make a large classroom more
manageable and engaging is to use a digital
backchannel system.
• However, the scattered and sparse nature of posts
makes it impossible for the lecturer to get a current
overall picture of students’ learning as well as the
emotions and sentiments of students in a large
lecture.
Research questions
• How to design and develop a system to support
lecturer to know students’ real-time morale and the
current important discussions during her/his lecture?
• How to design and develop a system with a
microblogging user interface that allows students to
express their sentiments and emotions in a large
lecture?
• How to design a questionnaire to evaluate the user
acceptance and user satisfaction of the system from
the perspectives of both the lecturers and the
students?
Related Work
• A comparison of the existing digital backchannel
systems and our system
Backchannel
Systems
Microblogging
Support
Post Classification
Vote Sentiment Emotion
Hotseat (2010)   n/a n/a
Backstage (2011)   n/a n/a
ClasCommons (2012) n/a  n/a n/a
ActiveClass (2003) n/a  n/a n/a
ClasSense    
Overview of the ClasSense
Mobile Application for Student
Web Application for Lecturer
Technical Implementation
• The ClasSense mobile and web applications have
been developing using jQuery framework, JavaScript,
PHP and MySQL.
• All applications are hosted in the cloud.
• Emotion expression is currently through emoticons
and selecting from Kort’s twelve learning relevant
emotions hashtags (Kort 2001), which are
“#frustration”, “#disappointment”, “#confusion”,
“#satisfaction”, “#hopefulness”, “#confident”,
“#dispirited”, “#boredom”, “#dissatisfied”, “#interest”,
“#curiosity”, and “#enthusiastic”
Technical Implementation
• Morale score for plotting graph is based on
normalising values from SentiStrength score, number
of posts and range of score (1…5).
• For web application, post ranking is based on morale
scores, number of likes and dislikes, number of
comments and post time.
• For mobile application, post ranking is based on
ageing score, number of vote and number of
comment.
Evaluation
• The system will be evaluated using
questions framed with the
– Technology Acceptance Model and
– Seven Principles for Good Practice in
Undergraduate Education
• Still researching on a Usability testing of
the system
Conclusion and Future Work
• The ClasSense system has been developed to help
lecturer monitor the morale of students and respond
to the important issues students have in real-time.
• Future work includes
– System stability and validity testing
– Customise and test the SentiStrength
– Pilot and formal evaluation in large lectures
Thanks for listening

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Designing a Mobile Digital Backchannel System for Monitoring Sentiments and Emotions in Large Lectures

  • 1. Designing a Mobile Digital Backchannel System for Monitoring Sentiments and Emotions in Large Lectures By Peerumporn Jiranantanagorn PhD Candidate School of Computer Science, Mathematics and Engineering Flinders University
  • 2. Outline • Introduction • Research questions • Related work • Overview of the system • User interfaces • Technical implementation • Conclusion and future work
  • 3. Introduction • In a large lecture, it is difficult for lecturers to process, respond and know overall emotions and sentiments of students in real time while they are teaching.
  • 4. Introduction • One way to make a large classroom more manageable and engaging is to use a digital backchannel system. • However, the scattered and sparse nature of posts makes it impossible for the lecturer to get a current overall picture of students’ learning as well as the emotions and sentiments of students in a large lecture.
  • 5. Research questions • How to design and develop a system to support lecturer to know students’ real-time morale and the current important discussions during her/his lecture? • How to design and develop a system with a microblogging user interface that allows students to express their sentiments and emotions in a large lecture? • How to design a questionnaire to evaluate the user acceptance and user satisfaction of the system from the perspectives of both the lecturers and the students?
  • 6. Related Work • A comparison of the existing digital backchannel systems and our system Backchannel Systems Microblogging Support Post Classification Vote Sentiment Emotion Hotseat (2010)   n/a n/a Backstage (2011)   n/a n/a ClasCommons (2012) n/a  n/a n/a ActiveClass (2003) n/a  n/a n/a ClasSense    
  • 7. Overview of the ClasSense
  • 10. Technical Implementation • The ClasSense mobile and web applications have been developing using jQuery framework, JavaScript, PHP and MySQL. • All applications are hosted in the cloud. • Emotion expression is currently through emoticons and selecting from Kort’s twelve learning relevant emotions hashtags (Kort 2001), which are “#frustration”, “#disappointment”, “#confusion”, “#satisfaction”, “#hopefulness”, “#confident”, “#dispirited”, “#boredom”, “#dissatisfied”, “#interest”, “#curiosity”, and “#enthusiastic”
  • 11. Technical Implementation • Morale score for plotting graph is based on normalising values from SentiStrength score, number of posts and range of score (1…5). • For web application, post ranking is based on morale scores, number of likes and dislikes, number of comments and post time. • For mobile application, post ranking is based on ageing score, number of vote and number of comment.
  • 12. Evaluation • The system will be evaluated using questions framed with the – Technology Acceptance Model and – Seven Principles for Good Practice in Undergraduate Education • Still researching on a Usability testing of the system
  • 13. Conclusion and Future Work • The ClasSense system has been developed to help lecturer monitor the morale of students and respond to the important issues students have in real-time. • Future work includes – System stability and validity testing – Customise and test the SentiStrength – Pilot and formal evaluation in large lectures