[DevRelCon Tokyo 2019] Developer Experience Matters
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Tomomi Imura, a developer advocate at Slack, emphasizes the importance of developer experience (DX) in understanding developers' needs and values. The presentation discusses the differences between user experience (UX) and DX, showcasing examples of bad DX caused by poorly designed APIs and documentation. The talk encourages companies to prioritize developer-centric products and actively engage with developers for better user feedback and improvement.
![11
@girlie_mac
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Bad UX: User Reactions
When a person tries to [pour a cup of coffee at 7-Eleven]:
1. Confused
2. Trial & error
3. Frustrated
4. Repeat 2 - 3
5. Totally pissed off](https://image.slidesharecdn.com/2019ver-developerexperiencematters-190309083301/85/DevRelCon-Tokyo-2019-Developer-Experience-Matters-11-320.jpg)
![12
@girlie_mac
12
Bad DX: Developer Reactions
When a dev tries [API with poorly written docs / No code samples]:
1. Confused
2. Trial & error
3. Frustrated
4. Repeat 2 - 3
5. Totally pissed off](https://image.slidesharecdn.com/2019ver-developerexperiencematters-190309083301/85/DevRelCon-Tokyo-2019-Developer-Experience-Matters-12-320.jpg)
[DevRelCon Tokyo 2019] Developer Experience Matters
- 1. 1 Developer Experience Matters Tomomi Imura (@girlie_mac) #DevRelCon
- 2. 2 @girlie_mac 2 HELLO! I am Tomomi Imura Developer Advocate at Slack
- 3. 3 @girlie_mac 3 Tomomi is as as: ★ Software engineer ★ Technical Writer / Author & Tech editor ★ Speaker ★ Advisor for Code Chrysalis ★ Cat-as-a-Service provider
- 4. 4 @girlie_mac 4 User-Experience “User-Experience (UX) focuses on having a deep understanding of users, what they need, what they value, their abilities, and also their limitations.” Source: usability.gov
- 5. 5 @girlie_mac 5 User-Experience “User-Experience (UX) focuses on having a deep understanding of users, what they need, what they value, their abilities, and also their limitations.” Source: usability.gov Source: usability.gov
- 6. 6 @girlie_mac 6 Developer-Experience “Developer-Experience (DX) focuses on having a deep understanding of developers, what they need, what they value, their abilities, and also their limitations.”
- 9. 9 @girlie_mac 9 押し間違えても、 一切保証出きません No guarantee for your misoperations You are obligated to pay
- 11. 11 @girlie_mac 11 Bad UX: User Reactions When a person tries to [pour a cup of coffee at 7-Eleven]: 1. Confused 2. Trial & error 3. Frustrated 4. Repeat 2 - 3 5. Totally pissed off
- 12. 12 @girlie_mac 12 Bad DX: Developer Reactions When a dev tries [API with poorly written docs / No code samples]: 1. Confused 2. Trial & error 3. Frustrated 4. Repeat 2 - 3 5. Totally pissed off
- 13. 13 @girlie_mac 13 Developer-Centric Products & Offerings ● Developer Platforms ● API ● SDK & tools ● Developer portal ● Docs, tutorials, and “Get started” guides ● Code samples - GitHub code & README
- 14. 14 @girlie_mac 14 Bad DX Examples: APIs ● Badly designed APIs ○ Bad naming conventions ○ Inconsistent names, methods, etc. ○ Non-verbose error messages ● Poor documentation ● Operational problems ○ Unstable - 5xx errors
- 15. 15 @girlie_mac 15 Bad DX Examples: Docs & Tuts ● No documentation ● Bad browsing experience, no ref links ● No diagrams, screenshots, pictures etc. ● Too complex ● Outdated materials ● Too much marketing content ● PDF everything (Docs != Whitepaper)
- 18. 18 @girlie_mac 18 L10N & I18N “English is the universal language. Developers should learn English” - said, ex-Big Co. Dev Advocate ARE YOU F’ING SERIOUS!?
- 19. 19 @girlie_mac
- 20. 20 @girlie_mac 20 Know Your Developers ★ Get stats / Analytics ○ Where are they? ○ Which OS? etc. ★ Language? Programming lang & Spoken lang ★ Listen to devs in person & online ★ Conduct surveys ★ Read feedbacks (Tweets, Support) ★ Use the data & brainstorm ideas
- 23. 23 @girlie_mac 23 DEVELOPERS, DEVELOPERS, DEVELOPERS! How can I end my talk about developer experiences w/o this perspirational photo of Ballmer!? LOL!
- 25. We’re hiring Partner Engineer (Japan Lead) - Tokyo https://slack.com/careers/1536443/partner-engineer-lead