Development of total quality management information system (tqmis) for model school on best practice


Abstract—The model of Total Quality Management
Information System (TQMIS) for Model School on Best
Practice is composed of 4 main elements: 1) principles of
development for information system model, 2) objectives of
information system model, 3) process of information system
development, and 4) measurement and evaluation of
information system. The objective of this research is to 1)
develop the model of Total Quality Management Information
System (TQMIS) for Model School on Best Practice, and 2)
evaluate the said model. The process to develop Executive
Information Systems (EIS) employs the method of System
Development Life Cycle (SDLC), which includes 1) Problem
Recognition, 2) Feasibility Study, 3) Analysis, 4) Design, 5)
Construction, 6) Conversion, and 7) Maintenance. The
measurement and the evaluation of information system are
based on Black-Box Testing, which is the test of total system
function in order to see whether the working procedures are
correct and in compliant with the desired objectives or not.
The 5 experts, after evaluating the information system, agreed
that the Total Quality Management Information System
(TQMIS) for Model School on Best Practice was appropriate
in a good level.
Index Terms—Executive information system, total quality
management, model school, best practice.
I. INTRODUCTION
According to National Education Act B.E. 2542 and the
amendment (2) B.E. 2545, the quality of education is
obviously emphasized, and it is also the goal of educational
reforms of all levels. If fundamental education and higher
education have no quality, the nation can neither develop
nor catch up with other countries [1]. Section 48 of National
Education Act B.E. 2542 and the amendment B.E. 2545
states that, “All agencies and education institutes shall
provide a quality assurance system within education
institutes, and the internal quality assurance system is
deemed to be a part of Process of Educational Administration,
which must be performed in a continuous manner”.
Meanwhile, Section 49 of the same Act says about the
external quality evaluation, “The office for National
Education Standards and Quality Assessment must be
established as a public organization, whose function is to
develop criteria and methods of external quality evaluation,
and to evaluate educational management so that there shall be
quality inspection in the education institutes” [2].
TQM is an organizational management system that
Manuscript received March 10, 2013; revised April 29, 2013.
The authors are with Department of Information and Communication
Technology for education, Faculty of Technical Education, King Mongkut’s
University of Technology North Bangkok, Thailand (e-mail: s_srima@
hotmail.com, panitaw@kmutnb.ac.th).
emphasizes on creating the ultimate customer satisfaction. To
do this, there is a study of Voice of Customer so that the
Production and Service Process could be designed so as to
receive the ideal products and services based on customer
satisfaction. Lucas, and Ginzberg [3] development of
education institutes, especially secondary schools, to become
TQM model schools on best practice includes the following
concepts, principles, process and procedures. 1) TQM
concept that focuses on the ultimate satisfaction of
stakeholders, i.e. students, teachers, parents, workplaces,
social communities, 2) three principles of TQM: customer
oriented, continuous improvement, employee involvement, 3)
the management process that brings about TQM in an
organization consists of 3.1) leadership, 3.2) information and
analysis, 3.3) strategic quality planning, 3.4) human resource
development and management, 3.5) management of process
quality, 3.6) customer relation management, and 4) the
procedures to employ tqm are 4.1) selection and appointment
of those in charge of organizational quality development, 4.2)
planning for actions, 4.3) operation, 4.4) follow up,
inspection, evaluation and correction, and 4.5) reinforcement
[4]. Furthermore, the model of education management SIPPO
is employed to facilitate the design of quality management
process in all model schools. Thereby, Stakeholder: S refers
to those who have both advantages and disadvantages in the
education institutes, Input: I refers to the educational
supporting factors, Process: P refers to the process of
learning management and educational management, Product:
P refers to the educational products such as results of learning,
expertise, skills of administrators in education institutes as
well as new knowledge and academic services, and Outcome:
O refers to satisfaction of customers and stakeholders [5].
In the management of educational institutes, the
administrators are responsible for all management in order to
run the organization in the most efficient and beneficial
manner [6]. They need to make decisions and set up
operation plans so that they could make use of the limited
resources as effectively as possible. Therefore, the
administrators require enough data and information relevant
to the aforementioned issues. Executive information system
(EIS) is intended to serve as a tool for the senior
administrators. EIS includes information about both internal
and external factors, e.g. targets, strategy, policy, tactics,
problems and control, etc, for the administrators to manage
schools in compliant with the internal quality assurance [7].
Thus, the researcher had an idea to develop the Total
Quality Management Information System (TQMIS) for
Model School on Best Practice as a tool to support the
management process so that the administrators could set up
plans and make any decisions more efficiently.
Development of Total Quality Management Information
System (TQMIS) for Model School on Best Practice
Sudarat Srima and Panita Wannapiroon
International Journal of e-Education, e-Business, e-Management and e-Learning, Vol. 3, No. 2, April 2013
148DOI: 10.7763/IJEEEE.2013.V3.211

II. PURPOSE
1) to develop the model of Total Quality Management
Information System (TQMIS) for Model School on
Best Practice.
2) to evaluate the model of Total Quality Management
Best Practice.
III. SCOPE OF STUDY
A. Population
Population is the experts in the fields of total quality
management, education management, executives information
system, and quality assurance.
B. Sample Groups
Sample group is the 5 experts in the fields of total quality
management, education management, executive information
system, and quality assurance, all of whom are chosen by
means of purposive sampling and have at least 5 years of
experiences.
C. Variables of the Study
Independent variable is Total Quality Management
Practice and Dependent variable is the suitability of the said
model.
IV. METHODOLOGY
A. The First Phase
The development of the model of Total Quality
Management Information System (TQMIS) for Model
School on Best Practice has the following steps.
1) Study and analyze the documents and researches
relevant to the models of total quality management for
education, education management, executive
information system, and quality assurance in order to
synthesize a model.
2) Use the obtained data to establish the following
conceptual frameworks for the development of the said
model: 1) principles of development for information
system model 2) objectives of information system
model 3) process of information system development,
and 4) measurement and evaluation of information
system.
3) Present the model of Total Quality Management
Best Practice to the advisor for revision and
amendment.
4) Create the tools for evaluating the suitability of the
model of Total Quality Management Information
System (TQMIS) for Model School on Best Practice.
B. The Second Phase
The evaluation of the model of Total Quality Management
Practice has the following steps.
1) Present the developed information system model to the
5 experts in the fields of executive information system,
total quality management, education management, and
educational quality assurance.
2) Analyze the data based on evaluation criteria and
suitability criteria of the model of Total Quality
School on Best Practice.
V. RESULT
The results of this research are divided into 2 parts.
Part 1 The model of Total Quality Management
Practice
As seen in Fig. 1, the model of Total Quality Management
Practice consists of the following 4 main elements: 1)
principles of development for information system model 2)
objectives of information system model 3) process of
information system development, and 4) measurement and
evaluation of information system.
The model of Total Quality Management Information
System (TQMIS) for Model School on Best Practice as
shown in Fig. 1.
A. Principles of Information System Model Include
1) SIPPO is employed to facilitate the design of quality
management process in all model schools. Thereby,
 Stakeholder: S refers to those who have both
advantages and disadvantages in the education
institutes
 Input: I refers to the educational supporting factors
 Process: P refers to the process of learning
management and educational management
 Product: P refers to the educational products such as
results of learning, expertise, skills of administrators
in education institutes as well as new knowledge and
academic services
 Outcome: O refers to satisfaction of customers and
stakeholders.
2) The design of Total Quality Management (TQM)
focuses on
 Customer Oriented
 Continuous Improvement
149
Fig. 1. The model of total quality management information system (TQMIS)
for model school on best practice.

 Employee Involvement
3) The design of process for model school on best practice
includes:
 Learners characteristics recognition process
 Management process of innovation in the classroom
 Management process of learner characteristics
 3.4 Management process of research in the classroom
B. Objectives of Information System Model
To develop Total Quality Management Information
System (TQMIS) to support the Model School on Best
Practice.
C. Process for Development of Information System
The development of Executive Information Systems (EIS)
employs the method of System Development Life Cycle
(SDLC), which includes 1) Problem Recognition, 2)
Feasibility Study, 3) Analysis, 4) Design, 5) Construction, 6)
Conversion, and 7) Maintenance.
D. Measurement and Evaluation of Information System
The measurement and the evaluation of information
system are based on Black-Box Testing, which is the test of
total system function in order to see whether the working
procedures are correct and in compliant with the desired
objectives or not.
Part 2 Results of suitability assessment on the model of
Total Quality Management Information System (TQMIS) for
Model School on Best Practice, which were conducted by the
experts.
TABLE I: DEVELOPMENT MODEL OF TOTAL QUALITY MANAGEMENT
INFORMATION SYSTEM (TQMIS) FOR MODEL SCHOOL ON BEST PRACTICE
Evaluation Lists
Results Level of
Qualityx S.D.
1. Principles and concepts
2. Objectives
3. Development model of
Information System
- SIPPO Management
- Total Quality Mamagement
System
4.67
4.32
4.30
4.32
.53
.58
.53
.50
Very good
Good
Good
Good
- Development process
- Output of TQMIS
4. Measurement and Evaluation
-Evaluation of TQMIS model
-Evaluation of TQMIS
efficiency
-Evaluation of satisfaction
toward TQMIS
4.40
4.41
4.42
4.32
4.30
.53
.58
.55
.58
.58
Good
Good
Good
Good
Good
Summary 4.38 .55 Good
Referring to Table I, it is found that the model of Total
Quality Management Information System (TQMIS) for
Model School on Best Practice has suitability in a good
level (X = 4.33, S.D. = .55 ). Once considering in further
details, it is evident that principles and concepts of the
model of Total Quality Management Information System
(TQMIS) for Model School on Best Practice are of very
good level ( x = 4.67 , S.D. = .53 ), followed by objectives
of the model of Total Quality Management Information
System (TQMIS) for Model School on Best Practice are of
very good level , development model of Executive
Information System, and measurement and evaluation, all of
which are of good level.
VI. CONCLUSION AND DISCUSSION
According to evaluation by the experts, it is found that the
development of model of Total Quality Management
Practice has suitability in a good Level. This is in complaint
with Onwalan Klongsungsrn [4], who found that the
development of information system for the administration in
universities around the northeast of Thailand enabled the
executives to work more easily and conveniently. Also, the
results are in accordance to those of Pitsamai
Kawcharoenphon [5], who found that the management by
means of Total Quality Management in primary schools was
in good level.
The schools that employ the model of Total Quality
School on Best Practice should be well prepared in terms of
fundamental technology, network system, and basic
equipment needed for internet connection.
REFERENCES
[1] Reforming process for learning quality development, Office of the
National Education Commission, 2545.
[2] Guide to external assessment, Office for National Education Standards
and Quality Assessment, 2555.
[3] H. C. Lucas, E. J. Walton, and M. J. Ginzberg, “Implementing
Packaged Software,” MIS Quartery, vol. 13.4, December 1988, pp.
537-549.
[4] P. Kawcharoenphon, “A Study of total Qualtity Management (TQM) of
Primary Schools under The Office of Kamphaeng Phet Provincal
Provinvial Primary Education,” Kamphaengphet University, 2002.
[5] Design of Classroom Research Management Process for OBE Schools,
Samutsongkram Province, Suansunandha Rajabhat University, 2554.
[6] O. Klongsungsrn, “The Reform of Executive Information System For
The Thai Customs Department,” Ramkhamhaeng University, 2007.
[7] W. Panurag, “The Development of an Executive Information System:
A Case Study of Rajabhat Maha Sarakham University,” Khon Kaen
University, 2007.
Sudarat Srima is a Ph.D candidate in Information and
Communication Technology for Education at Division of
Information and Communication Technology for
Education, Faculty of Technical Education, King
Mongkut's University of Technology North Bangkok
(KMUTNB) and teacher at Demonstration School of
Suansunandha Rajabhat University, Thailand
Panita Wannapiroon is an assistant professor at
Division of Information and Communication Technology
for Education, Faculty of Technical Education, King
Mongkut's University of Technology North Bangkok
(KMUTNB),Thailand.
She has experience in many positions such as the
Director at Innovation and Technology Management
Research Center, Assistant Director of Online Learning
Research Center, Assistant Director of Vocational Education Technology
Research Center, and Assistant Director of Information and Communication
Technology in Education Research Center. She received Burapha University
Thesis Award 2002. She is a Membership of Professional Societies in
ALCoB (APEC Learning Community Builders) Thailand, and Association
for Educational Technology of Thailand (AETT)
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