DEVOPS AND ITIL® 4 COMPETE OR COMPLEMENT?
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The document discusses the relationship between DevOps and ITIL 4, examining whether they compete or complement each other. It highlights the principles and practices of DevOps and ITIL 4, emphasizing their shared values in promoting collaboration, continuous improvement, and cultural shifts in IT organizations. Challenges in adopting these methodologies include misconceptions about DevOps and the necessity of organizational change management for successful implementation.
DEVOPS AND ITIL® 4 COMPETE OR COMPLEMENT?
- 1. DevOps and ITIL 4 Compete or complement? www.devopsagileskills.org @dasa_org
- 2. #DASAchat 2 Coco Li Marketing Manager DevOps Agile Skills Association (DASA) #DASAchat coco.li@devopsagileskills.org Host & Moderator
- 3. #DASAchat 3 Today’s Presenter Jorge Blanco Managing Director Glumin Networks SC DASA Ambassador Mexico https://www.linkedin.com/in/jorgeblanco/
- 4. About DevOps Agile Skills Association (DASA)
- 5. #DASAchat 5 DASA is an independent and open, members driven association supporting the development of DevOps training and certification to the global market. Advocating the development of High-Performance IT Professionals and Teams through agile DevOps initiatives.
- 6. #DASAchat Agenda : • Greetings • Brief introduction to DASA DevOps • Brief introduction to ITIL 4 • What they have in common • Challenges to adoption • Questions
- 7. #DASAchat At DASA We Believe “DevOps isn’t a thing. It’s not a product, standard, specification, framework or job title. DevOps is about experiences and culture . It’s about the close communication and collaboration between IT operations and development, and how they can improve the products and services that they produce by thinking differently about how they work together.
- 8. #DASAchat DASA Principles Drive Culture & Leadership 8
- 9. #DASAchat DASA DevOps Competence Model Courage Team Building DevOps Leadership Continuous improvement Business Value Optimization Business Analysis Architecture & Design Programming Continuous Delivery Test Specification Infrastructure Engineering Security, Risk & Compliance Knowledge Areas Skills Areas 1- Novice / 2- Competent / 3 - Proficient 4 - Expert / 5 - Master Knowledge Areas Skill Areas Security, Risk & Compliance Programming Continuous Delivery Infrastructure Engineering Provides the Skills and Knowledge Areas for High- Performing IT Professionals
- 10. #DASAchat CALMS - Represents DevOps Values: • Culture • Automation • Lean • Measurement • Sharing 10
- 11. #DASAchat Business Customer Systemic thinking / maintain flow Amplify feedback loop Learning culture and experimentation The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations, de Gene Kim y Patrick Debois The Three Ways: The Principles Underpinning DevOps
- 12. #DASAchat DASA Competence Model - Certification Scheme DASA DevOps Product Owner DASA DevOps Leader DASA DevOps Coach DASA DevOps Professional (Specify and Verify) DASA DevOps Professional (Enable and Scale) DASA DevOps Professional (Create and Deliver) DASA DevOps FundamentalsFOUNDATIONAL Know PROFESSIONAL KnowandApply LEADERSHIP LeadandEnable 12
- 13. About ITIL
- 14. #DASAchat The Guiding Principles 14 1. Focus on Value 2. Start Where You Are 3. Progress Iteratively with Feedback 4. Collaborate and Promote Visibility 5. Think and Work Holistically 6. Keep it Simple and Practical 7. Optimize and Automate Based on AXELOS ITIL® Foundation (ITIL® 4 edition), 2019 material. Reproduced under licence from AXELOS Limited. All rights reserved.
- 15. #DASAchat The Four Dimensions 15 Based on AXELOS ITIL® Foundation (ITIL® 4 edition), 2019 material. Reproduced under licence from AXELOS Limited. All rights reserved.
- 16. #DASAchat Structure of ITIL 4 (SVS and SVC) 16 Based on AXELOS ITIL® Foundation (ITIL® 4 edition), 2019 material. Reproduced under licence from AXELOS Limited. All rights reserved.
- 17. #DASAchat ITIL Management Practices 17Based on AXELOS ITIL® Foundation (ITIL® 4 edition), 2019 material. Reproduced under licence from AXELOS Limited. All rights reserved.
- 18. #DASAchat ITIL 4 Certification Scheme 18 Based on AXELOS ITIL® Foundation (ITIL® 4 edition), 2019 material. Reproduced under licence from AXELOS Limited. All rights reserved.
- 19. Where ITIL
- 20. #DASAchat What they share • DevOps Core Principles and ITIL 4 Guiding Principles • DevOps Values and ITIL 4 Dimensions • DevOps’ “Three Ways” and ITIL 4 Service Value System • They are both aligned to Lean and Agile, which mostly implies: – Value Streams (end-to-end) to deliver customer value – Value co-creation – Continual Improvement – Culture & Leadership – Optimization, eliminating waste – Automation – Work in iterations – Visualization – Team based 20
- 21. #DASAchat Challenges • Organizations say they are “doing” DevOps because they do Continuous Delivery, or because they use SCRUM • Organizations are not adding service support to the equation • Organizations want DevOps tools to do the “miracle” and solve the situation • Many adoptions fail because lack of Organizational Change Management 21 Waterfall Agile DevOps
- 24. #DASAchat 24 Today’s Presenter Jorge Blanco Managing Director Glumin Networks SC DASA Ambassador Mexico https://www.linkedin.com/in/jorgeblanco/
- 25. Thank You!