Dialsource Denali Presentation Deck
- 2. We engineer solutions for high-performance sales teams. We are an engineering firm at our core. We build technology solutions that unlock intelligence, boost efficiency and humanize the customer experience.
- 3. To reach peak performance. OUR STRATEGY The number one way we communicate is through conversation. Your calls contain more actionable intelligence than any other part of your sales process. What are you doing to leverage this data? Unlock Intelligence In the era of customer-centered sales, businesses are being asked to be smarter and more efficient than ever before. Denali’s automation and intelligence capabilities allow teams to reach new heights. Improve Customer Experience Denali eliminates the day-to-day tasks that slow down your sales and service teams. Enhance the customer experience with limitless automation across your sales and service processes and propel your team to peak performance. Boost Productivity
- 4. We develop limitless automation. Businesses need the freedom to pivot and deploy automation throughout the customer experience without being limited by their technology. As process experts, we partner with companies to push the limits of efficiency.
- 5. Improve flexibility, boost efficiency. As a high-performance sales team, you know how to sell. That is why we construct our technology to be flexible to the needs of your business, why we advise on better process solutions and why we partner with businesses to make efficiency enjoyable for the whole team.
- 6. Shift from analytics to actionable intelligence. It is no longer enough to know and understand what is going on within your business — sales teams need systems that enable them to shift from understanding to action. DialSource develops actionable intelligence solutions that combine big data, analytics, and workflows, providing organizations the ability to execute a well-planned, step-by-step sales process.
- 8. WHAT WE KNOW DialSource engineered the Denali platform to help companies make these interactions better for both the company and the customer. In 2015, Salesforce.com reported that 92% of customer interactions occur over the phone.
- 9. Our technology is at the core of your customer experience. With over 90% of customer interactions happening over the phone it is evident that the core of customer experience is tied to telephony. Denali adds functionality to your CRM that revolutionizes the way your team interacts with customers on the phone and automates your post-call sales process. Invest in technology that supports a better customer experience at the core.
- 10. WHAT WE KNOW Decreased productivity impacts the success of not only sales, but also the entire company. Among teams who cite ineffective internal processes as their top challenge, they point to excessive administrative tasks as the primary cause. ● Excessive administrative tasks (i.e., not enough time to sell) 45% ● Lack of time for face-to-face selling 22% ● Limited insight into issues until it’s too late/lack of timely insight into the sales process 21% Inefficient Processes Hinder Sales Teams.
- 11. Automate, accelerate and ultimately transform your sales process. High-performance sales teams view their people as their most valuable resource. Yet, the average sales rep spends 64% of their time completing non-sales related tasks. Denali increases your team's productivity so they can focus more time on building relationships.
- 12. WHAT WE KNOW When leveraged correctly and proper processes are established, analytics can be transformative, especially in areas such as lead quality or providing visibility to managers. The ability to interpret customer and operational data — as well as act on the insights — opens the door to a more efficient, accurate, and personalized process. ● High performers are 2.4x more likely than underperformers to rate their team’s analytics capabilities as outstanding or very good. Sales Reps Experience Increased Efficiency with Analytics.
- 13. Capture data that inspires action. Denali unlocks new ways to measure opportunity by capturing key customer metrics. Gain insight on who to call and implement strategies directly within Salesforce. Make informed, data-driven decisions to move your organization to peak performance.
- 14. WHAT WE KNOW While half of sales reps report relationship building as their favorite activity, most are too bogged down by day-to-day tasks to engage with customers as much as they’d like. ● Sales Reps Aren’t Spending Most of Their Time Selling.
- 15. Boost your team’s happiness. Happiness impacts our performance. With Denali, teams have access to capabilities that empower them to succeed. Call recordings turn into learning opportunities, and coaching occurs in real-time while on a call with potential customers. We engineered Denali with the flexibility and customization to help every member of your team reach peak performance.
- 16. WHAT WE KNOW This stat is not so much about the lack of sales talent as it is about the inability of most sales organizations to provide sales reps with the specific tools and training they need to be successful. Do you have a defined sales process? How is it ensured that all reps follow process? Do your managers coach sales reps? ● 55% Of The People Making Their Living In Sales Don’t Have The Right Skills To Be Successful.
- 17. Now you can hear both sides of the story. Leave out sensitive information to keep your business safe, while creating a database of world-class sales knowledge to help onboard new reps, implement training and gain a better understanding of what success sounds like. Denali logs call recordings directly within your Salesforce records so you can put your biggest sale on replay.
- 18. Your partner in reaching peak performance. Businesses are relying more than ever on technology to give their team a competitive advantage. We partner with businesses to help them reach peak performance through optimizing the way they use big-data, cloud and automation systems. Schedule your demo today at www.dialsource.com