Diffusing tension in the esl workplace ann marie and jim

This document provides tips for diffusing tension in the ESL workplace. It advises addressing issues causing tension directly rather than hoping they resolve on their own. When tension arises, gather information from all parties individually to understand issues and feelings. Then formulate a solution by acknowledging negative feelings, finding common ground, and compromising where possible. It also recommends maintaining self-care and planning how to apply lessons learned going forward.