Digital Skills – (Almost) Everything You Ever Wanted To Know But Were Too Afraid To Ask
1 like145 views
'Digital' represents a significant transformation in the business landscape, impacting job functions and skills required for success. As automation and new technologies evolve, the emphasis on behaviors, quick decision-making, and learning agility becomes crucial. Organizations that balance focus on both human elements and processes are positioned to thrive amidst these changes.
Digital Skills – (Almost) Everything You Ever Wanted To Know But Were Too Afraid To Ask
- 1. CLIENT NAME Howard Grosvenor MSc C.Psychol. AfBPsS cut-e UK Digital Skills – (Almost) Everything You Ever Wanted To Know But Were Too Afraid To Ask
- 2. CLIENT NAME Robust psychometrics Innovative UX Enabled by web technology Powering your talent strategy
- 3. What is ‘Digital’ The Information Economy Omni- channel consumers New technology Faster speed ‘Gig’ working No physical boundaries Everything connected Exponential Data Production
- 4. 90% of jobs require ‘digital skills’* to some extent (UK Govt) * Using information technology, coding, creating content, evaluating media Some Facts & Figures… 47% of jobs in advanced economies are at ‘high risk’ of being automated in the next 20 years (EY) Time to 50% penetration in US households: Telephone: 76 years; Smartphone: <10 years (PwC)By 2020 there will be 7 times as many connected devices as there are people (Cisco)
- 7. The Environment Piece What makes a job? • Tasks & Activities • Tools & Technology • Knowledge Required • Context (physical environment, types of interaction) • Level of complexity ALL of these change because of ‘digital’ • New types of content • New ways of communicating • New commercial models and different customer habits • Faster speed of work – product lifecycle, time to market, continuous feedback
- 9. security data customer content hardwar e Designin g and creating Renderin g / build Analysin g and judging Marketin g Feedbac k & improve ment governan ce Storage and manage ment systems networks Experien ce automati on Presence Social Media Mana ge Websi te Mana ger Searc h Engin e Marke ting Game s Desig ner Tester Devel oper UX Desig ner Proce ss Analys t Machi ne Learni ng Analys t Data Protec tion Advise r Data Officer Roboti cs Progra mmer
- 10. Supervisor of AI Contact Centre Agents Commercial Drone Pilot Thought-controlled Interface DesignerGlobal Internet Police Force
- 11. The Person Piece
- 12. The Person Piece People are still fundamentally the same; BUT the emphasis on the behaviours we need to exhibit, the skills and knowledge we need, and how we approach work in the digital age will likely need to change… For example: • Experimental mindset • Quick judgements based on data • Advocate for change • Immerse in technology These may be incorporated into your current frameworks, or used as the basis for new frameworks
- 13. Environment Individual Contributor Leader Automation / Artificial Intelligence Decision- maker / Controller Advocate for standards and values
- 14. Environment Individual Contributor Leader Speed of change Delivers at speed / win and lose fast Empower decision- making and tolerate risk
- 15. Tech Partnership
- 17. cut-e
- 18. Some Takeaways: Person Piece • Distinguish behaviour and acquired knowledge • Difference in emphasis on behaviours, rather than new behaviours previously unknown – this is important to recognise to avoid overlap when fitting alongside existing models • The acquired knowledge piece will change very quickly – so it is more important to understand speed of learning and motivation
- 19. So What?
- 21. What do we have and where in the organisation is it?
- 23. Summary
- 24. Summary • ‘Digital’ is a step-change in the business environment • The range of human behaviours will remain as broad as it is now, but the emphasis on different behaviours will change • Organisations that focus on both people and process aspects, will succeed through the change
Editor's Notes
- #4: What is clear is that there is a shift…
- #6: Here’s another way of thinking about it – to help us understand from a business perspective – this makes the point that the environment in business has changed, and it is this new environment that requires a change in emphasis in skills Shoe > industrialisation Car > mass customisation There are so many things you could do, how do you work out where you are going to get value
- #11: The pace of change in the environment is key! It is way faster that at any other point