Digital Transformation Definition and Practice
- 2. Agenda • Introduction • Methodology and frameworks • Agile Introduction • Cloud Technology • Transformation Charity and public sector • Case – Study
- 3. What is Digital Transformation (DX) ?
- 4. Let us start with the definition • Digital - describes electronic technology that generates, stores, and processes data • System of receiving and sending information as a series of the numbers one and zero (Oxford – Dictionary) • Digital technologies are electronic tools, systems, devices and resources that generate, store or process data • Transformation : a complete change in someone or something The way in which we work has undergone a complete transformation in the past decade (Oxford – Dictionary)
- 5. Digital ? Government Digital Service (GDS) co-founder, Tom Loosemore
- 6. DX - What is it? The realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle - Government Digital Service Re-thinking how your organisation uses technology to improve the way people and processes work together Integrating digital across the organisation to deliver vision, create value, to improve customer/client services and develop a competitive advantage Changing businesses (operational) process to getting things done in agile and intelligent, usually powered by data and automation Watch this : https://www.youtube.com/watch?v=7ao8_KE8_bM
- 8. Enablers
- 9. Exercise Information Process Technology/Tool Can you think of a scenario within our origination where you can map examples into each of the of following aspects ?
- 10. DX - Why • 51% of UK charities did not have a digital strategy in place, with the main obstacles to digital transformation for charities being lack of funding and lack of digital skills • 92% of charities which do have a digital strategy think it will make a measurable difference within the year (tech-trust.org) • 60% of charities now have a strategy in place for digital, an 11% increase on last year • 83% of the charities we spoke to had started offering online services • Over two thirds of charities (67%) now see digital as a prime concern for their organisation, with similar numbers planning investment in digital infrastructure
- 12. Break
- 13. DX – How? Is not…. - About building something new and shiny - Start building a solution before understanding the problem (What/Why) ? - Necessary Expensive - Big and scary It is… - Understand real drivers and behaviors - Re-usage. Leverage what is already out there - Continual learning and improving – Iterative - Inclusive and collaborative & Embedded across an organization
- 15. DX – It’s all about People, Process, Technology
- 16. DX - Approach
- 17. DX. - Process (Agile)
- 19. Exercise • Gmail is one of the most widely known cloud-based applications • What does it mean that gmail is a cloud solution? • What are gmail’s advantages? • How easy is it for others to read/intercept your gmail messages?
- 21. Case Study 2
- 22. Resources • Accelerating Digital Transformation - Good practices for developing, driving and accelerating ICT centric innovation ecosystems in Europe (ITU – EU Report) • Start, Structure, and Scale(mendix.com) • https://www.mendix.com/blog/digital-transformation-framework/