Digital transformation in local governemnt
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The document discusses digital transformation in local government. It states that strategy creates a transformed organization, people and culture deliver performance improvement, and technology is the means of delivery. A framework is proposed with digital at the core and business strategy, technology, capability, alignment and engagement surrounding it to create a transformed council with measurable progress. Citizen engagement is discussed as an area that suffers from apathy and examples are given of how digital tools could enhance engagement.
Digital transformation in local governemnt
- 1. Niall McKeown & Orla Jackson DIGITAL TRANSFORMATION IN LOCAL GOVERNMENT
- 2. Strategy creates a transformed organisation People and a culture of innovation deliver performance improvement Technology & Communications is the means by which it is delivered Digital Business Strategy Technology & Data Capability Organisational Alignment Customer Engagement Culture & People Agile Innovation Transformed Council Purpose Mastery Autonomy Actionable Strategy Data Enabled Decisions Measurable Progress Collaborating Co-Creating Innovating Happier Staff Guiding Leaders Engaged Citizens
- 4. “The current public services setup today is broken, largely because it used technology to automate - not redesign current services.” Digitising government by Alan Brown, Ferry Fishenden & Mark Thompson
- 6. PFG ORIGINS
- 7. Mark Friedman's acclaimed book about Results-Based Accountability (RBA) also known in parts of the UK as Outcomes-Based Accountability (OBA). This is a "how to" book for government and nonprofit agencies working at the city, county, state, and national levels to improve community quality of life and the performance of program services. RBA is a common sense approach that replaces all the overly-complex and jargon- laden methods foisted on us in the past. The methods can be learned and applied quickly. The book also a contribution to social theory by explaining the contribution relationship between program performance and community quality of life. As such it is a valuable tool for both program administrators and evaluators ABOUT THE BOOK
- 8. THE NEED FOR COMMON LANGUAGE
- 10. We prosper through a strong competitive, regionally balanced economy We live and work sustainably - protecting the environment We have more equal society We enjoy long, healthy, active lives We are an innovative creative society, where people can fulfil their potential We have more people working in better jobs We have a safe community where we respect the law, and each other We care for others and we help those in need We are a shared society that respects diversity We are a confident welcoming outward- looking society We give our children and young people the best start in life We have high quality public services We have created a place where people want to live and work, to visit and invest We connect people and opportunities through our infrastructure.
- 11. We prosper through a strong competitive, regionally balanced economy We live and work sustainably - protecting the environment We have more equal society We enjoy long, healthy, active lives We are an innovative creative society, where people can fulfil their potential We have more people working in better jobs We have a safe community where we respect the law, and each other We care for others and we help those in need We are a shared society that respects diversity We are a confident welcoming outward- looking society We give our children and young people the best start in life We have high quality public services We have created a place where people want to live and work, to visit and invest We connect people and opportunities through our infrastructure. PFG OUTCOMES
- 12. Reduce Crime Life Expectancy Healthcare Experience Health in Pregnancy Adults with Care Needs Child Development Economic Inactivity Reduce Poverty Competitive Economy Transport Cultural Participation Enviro Sustainability Shared Space Reduce Under- employed Preventable Deaths Mental Health Economic Inactivity Attractive Destination Justice Efficiency +21 More
- 13. Reduce Crime Life Expectancy Healthcare Experience Health in Pregnancy Adults with Care Needs Child Development Economic Inactivity Reduce Poverty Competitive Economy Transport Cultural Participation Enviro Sustainability Shared Space Reduce Under- employed Preventable Deaths Mental Health Economic Inactivity Attractive Destination Justice Efficiency +21 More
- 16. Performance Improvement Community Planning + HR Community Planning Comms ICT & Procure Assets & FM WasteFinance Regulatory Services Culture, Leisure & Arts Parks Tourism Planning Economic Develop Other… Local Development Plan
- 17. Digital The word “digital” is a synonym for the pace of change that’s occurring in today’s world, driven by the rapid adoption of technology. Transformation How an organisation is built to change, innovate and reinvent rather than simply enhance and support the traditional methods. WHAT IS DIGITAL TRANSFORMATION?
- 18. WHAT IS DIGITAL TRANSFORMATION? Digital Transformation Communication Technology Leadership Technology Support Rapid Solution Builders Marketing Tactics Communications Leadership Short Term Management Leading Step Change
- 19. Performance Improvement Community Planning + HR Community Planning Comms ICT & Procure Assets & FM WasteFinance Regulatory Services Culture, Leisure & Arts Parks Tourism Planning Economic Develop Other…
- 21. “Suffers from Engagement Apathy” • EU Funding Consultation • Public Realm Schemes • Economic Strategy • All Departmental Strategy • PSNI Citizen Engagement • BIDS Engagement Strategy • Plus many many more…. “Lots of work, little in the way of visible return”
- 22. DIGITALLY TRANSFORMING CITIZEN ENGAGEMENT
- 23. Question asked • 12m Getting Ards & North Down men moving to reduce diabetes Help clean tow path The creation of a tech hub Leisure centre upgrades or community formed exercise classes supported by the council? Community recycling Planning permission misconceptions Ards centre regeneration Parking in town centre New roundabout @ Main St What exhibition would benefit the area most? Question asked • 12mHealth Top Citizen Contributors! Top Councillor Contributors" <more> Question asked • 1d Question asked • 1w Patrick McGuinness Joseph Lennon Gareth McKeown Jim Jackson Mary Stokes | DUP Jim Plant | SF Tom Goodfellow| Indy <follow> <follow> <follow> <follow> <follow> <follow> <follow> " Jim Plant | SFEnvironment ! Claire Celea | Top Citizen Contributor June 2015 We’d like a cleaner towpath free from dog mess and litter. The Council spends over £63,000 p.y. in upkeep. How could the public work with Council to reduce this cost and create a cleaner… <more> “I’d be all in favour of becoming a member of a citizen lead cleaning project. If the council provided signs, extra bins and collects the rubbish I know a few friends that would walk that path every week. If it get’s enough upvotes, I’d work with the council to lead a project…” <more> Economy # Clare Jackson ! John Snow The Council is considering inviting inspirational speakers to help inspire small businesses to innovate more and create more jobs for the area Can the Banbridge FC create an over 40s team? <more>
- 24. Growth Over Next 9 Months Thematic Working Groups Suggesting concepts Connector Events Brining on board more connectors once context is established Large Capital Projects For high stakes capital investment projects Council Members Creating questions that are of interest to citizens Champions Spotting opportunities within their service Citizens Questions Content made and driven by the citizen
- 25. Health & Recreation • Fulfilling our core responsibilities • Transforming our service from Leisure Services to Health & Wellbeing • Giving staff and members a clear structure of services offered • Integrates with the community plan and delivers measurable performance improvement ! • Aligning with their goals • Using data to target their desired audience • Deliver accurately measured empirical feedback to partner agencies • Enables social connections and health benefits • A structure of services that is easily understood • Use data to better understand the health and wellbeing of citizens in their own electoral ward • Can get involved in citizen driven activity Citizens & Community Planning$ • Fully engage with our citizens • We enable better services in co-operation with the citizen • Increase number of volunteers in line with the Performance Improvement Plan PHA, Sport NI & Others♥ Council Members& A JOINED UP APPROACH TO HEALTH & RECREATION
- 26. BUILDING A SIMPLE YET COMPREHENSIVE FRAMEWORK From Illness to Wellness Level 2 Level 1 Level 3 Level 4 Getting Active Getting Healthy Getting Fit Get Competitive ⋆ ⋆⋆ ⋆⋆⋆ ⋆⋆⋆⋆ ) Register 3000 Steps Programme Free Pedometer Couch to 5K * * Visit GP Mental & Physical Couch to Active + Sign Up for First Activity , Attend Activity - Attend Multiple Activities ○ Register & Fill Profile ○ View Healthy Diet Plan 10+ Fitness Activities Select Participation Activity Find a Club or Team Join a Gym / 10 + Activities in 1 Month 0 1 30 + Healthy Meals Get Nutrition Plan 2 Compete in 1 Game & Compete for a Season 3 4 Test Fitness Levels 5 Complete 1 Fitness Activity Select Participation Activity Select Participation Activity Select Participation Activity
- 27. FRAMEWORK LINKS TO A COMPREHENSIVE SET OF CITIZEN POWERED AND COUNCIL RUN ACTIVITIES
- 29. FRAMEWORK LINKS WITH KEY STAKEHOLDER LG PLANS
- 30. LINKS WITH NHS 5 WAYS TO MENTAL WELLBEING
- 31. CITIZENS GIVEN SIMPLE PERSONAL PATH TO HEALTH Register Select Activity Try Out Volunteer x 10 Activities Recognise Goals Set For Your Pathway To Health
- 32. HEALTH PROGRESSION MAPPED Programmes Taken Volunteered For Suggestions Made Profile Filled Gaining Citizen Metrics We gain insights on the borough’s wellbeing over time Health Improvement Goals Reached
- 33. TARGETED INTERVENTIONS AT IMPORTANT TIMES ENGAGE 01 SELECT PARTICIPATE REWARD 02 03 04 + / ♥ 0 Post Primary Females Post Pregnancy Females Males in 40s Teens switching to secondary school Aligns with PHA pivot points TARGETED INTERVENTIONS BASED ON PROFILE
- 34. ALL ENGAGEMENT OCCURS ON SMART DEVICES
- 35. WELLBEING INFORMATION DELIVERED AT THE RIGHT TIME TO THE RIGHT PERSON
- 36. PAYMENTS COLLECTED AT POINT OF COMMITMENT
- 37. CONNECTED CITIZENS ENGAGED IN CREATING & PARTICIPATING IN ACTIVITIES I VOLUNTEER
- 38. LINKS WITH COMMUNITY PLANNING & CITIZEN ENGAGEMENT
- 39. DETAILED REPORTING FOR COUNCIL AND STAKEHOLDERS No more subjective noise Data Driven Decision Making Profit Model Network Structure Process Product Performance Product System Service Channel Brand Customer Engagement 35% 70% 90% 50% 75% 20% 35% 90% 50% 75%