Discovery analytics: How patrons at three campuses interacted with primo
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This document summarizes a study of how patrons at three California State University campuses interacted with the Primo discovery system. The study analyzed analytics data from November 2017 to explore how patrons at campuses of varying sizes used Primo features like facets and scopes. The findings provide insights but also limitations, highlighting the need for more research through user testing and longer-term analytics. Key questions addressed how mobile use, required instruction, and collection size may impact discovery interactions.
Discovery analytics: How patrons at three campuses interacted with primo
- 1. Discovery Analytics: How patronsat three campusesinteracted with Primo AnnisLee Adams, California State University,East Bay Margot Hanson, California State University,Maritime Academy Laura Wimberley, California State University,Northridge March 5, 2018
- 2. Exploratory Study ● New implementation of Primo ● Wanted to see how it wasbeing used ● Wanted to see what data we could get out of Primo Analytics ● Date from November 2017
- 3. Inspiration from CUNY The Cosmography of Discovery: Integration,Student Perceptions, and Information Design. Nora Almeida, Helen Georgas, Alexandra Hamlett. ER&L 2017. Selected Findings: ● Between 20%and 30%of studentsused facetsin a given search ● Between 17%and 30%of studentslooked at more than 1page of results
- 4. California State University System ● Largest 4-year public university system in the United States ● 23campuses ● 478,640 students ● 26,234 faculty ● 352 librarians
- 6. Photo credit: California Maritime Academy Foundation
- 7. CSU Maritime Academy ● 1,331student FTE ○ 53.3%White, 17.3%Latinx, 9%Asian American, 2.2%African American, 18.3%other ○ 84.8%Male, 15.2%Female ● Only 6 majors, focused on maritime engineering,businesslogistics, global studies & marine transportation ● Waterfront residential campus ○ ~70%of studentslive in campushousing (residence hallsand training ship) ● Library holdingsapproximately 45,000 volumes ● Credit-bearing information literacy course taught by librarians, required for two undergraduate majors ● 2 Librarians
- 8. Photo credit: Facilities Development & Operations, CSU East Bay
- 9. CSU East Bay ● 13,904 student FTE ○ 31.2%Latinx, 22.5%Asian American, 15.6%White, 9.8%African American, 20.9%other ● Most diverse 4-year public institution on Mainland USA (Chronicle of Higher Ed) ● Largest majorsare management and health sciences ● Main campusin Hayward, satellite campusin Concord (Bay Area) ○ Commuter campus- 10.6%live on campus ● Library holdingsapproximately 867,000 volumes ● Credit-bearing information literacy course taught by the library,required for all freshman ● 13Librarians
- 11. CSU Northridge ● 39,816 student FTE ○ 48.7%Latinx, 22.7%White, 10.8%Asian American, 4.6%African American, 13.2%other ● Largest majorsinclude psychology, management, and cinema & television ● Commuter campusin northern LosAngeles ○ 7.5%of studentslive on campus ● Library holdingsapproximately 2.1million volumes ● No credit-bearing coursesoffered through the library ● One of 3beta testing campusesfor Primo implementation ● 19 librarians
- 12. Most Popular Keyword Strings, November 2017 Maritime Academy East Bay Northridge sea power ibrahim helmy oreochromissp california diet truck aerodynamics the hadza: last of the first american journal of public health environmental pollution from the shipbreaking industry: international law and national legal response child abuse and neglect bioaccumulation aquaticfood chain ddt pcb metropolis helmy ibrahim health education and behavior airfoil basics child abuse fairy tales immigration policy joseph campbell and the power of myth american journal of health promotion north korea the hazda: last of the first day of the dead dark web the victorian newsletter police brutality
- 13. Transition to a Unified Library Management System, Alma-Primo, from a variety of ILS
- 14. Primo ImplementationsVary AcrossCSU System From CSU Primo Environmental Scan by Mike DeMars, Nov. 2017
- 15. Primo Use by Campus
- 16. Scopesin Primo
- 17. Scopesin Primo Everything CSUEB Collections Course Reserves Articles All CSU Collections
- 18. Scopesin Primo
- 19. 3Hypotheses H1: Usersat smaller campuses will use the All CSU scope more often than larger campuses H2: Mobile users are lesslikely to use facetsor other functions H3: Usersat campuses with required credit-bearing information literacy courseswill use facetsmore often
- 20. Doessize of collection impact scope selection? Primo Analyticsdidn’t provide consistent/ accurate reporting for usto compare degree of scope usage. Maritime East Bay Northridge CalMaritime Collections Everything CSUN Collections Articles CSUEBCollections Course Reserves Books& Media Course Reserves All CSU Libraries CSU Libraries (CSU+) Articles Course Reserves All CSU Collections
- 21. Most Common Actionsin Primo SearchActions ResultsList Actions Document Level Actions General Actions Basic search Facet filtering Display full record Sign in Advanced search Next Page Click on availability statement Go to eShelf AZ List Remove facet filtering Save to eShelf Go to my account
- 23. What devicesare people using to search?
- 24. Do mobile usersinteract differently with Primo than userson laptops/ desktops?
- 25. What percentage of searchesare Basic v. Advanced?
- 26. In any given search, how often doesthe average user load the next page of results? The resultsload 10 itemsper page.
- 27. Doesrequired info lit instruction impact facet use?
- 28. How often do usersuse resource type, date, topic filters?
- 29. During a search, how often isat least one full record displayed?
- 30. How often do usersviewing full recordsclick author namesor subject headings?
- 31. Do userssave recordsfor later?
- 32. How often are citationsgenerated or exported?
- 33. How often do patronssign in during a session?
- 34. Implications& Next Steps ● Need more research! ● User testing ● Look at analyticsagain after a full year of implementation
- 35. Questions? Lee Adams, lee.adams@csueastbay.edu Margot Hanson, mhanson@csum.edu Laura Wimberley, laura.wimberley@csun.edu THANK YOU TO Nora Almeida, Helen Georgas, Alexandra Hamlett of CUNY