This dissertation aims to explore the values of multi-agent systems (MAS) and demonstrate their benefits for IT projects. It discusses challenges that cause many projects to exceed time and budgets. The research methodology includes literature reviews, developing and evaluating a MAS using tools like INGENIAS and JADE, and analyzing case studies. Metrics are identified to measure agent qualities. Evaluation methods include theory-assisted and tool-assisted approaches. Results show MAS can help deliver projects on time and within budget but require an appropriate development approach rather than traditional object-oriented methods. A global solution is needed to address common MAS implementation issues.