Michael's Hardware is a leading provider of arts and crafts products in North America. It currently operates 64 stores across Illinois and Arizona, sourcing products from 8 suppliers in each region. The current distribution network relies on direct shipping, which has high transportation and inventory costs. To reduce costs as the business grows, the assistant recommends implementing milk run distribution for Illinois and cross docking for Arizona. This could save up to $4.6 million and $21,800 annually respectively by consolidating shipments and reducing inventory holdings. As the markets continue expanding, the network may need to scale operations through additional distribution centers.