Donor Care Presentation Rev
- 1. Donor Care and Donor Recognition Presentation by A P Mohan Das Co-Founder & Director Sanguine Healthcare Consulting Services Tel. : +91 44 2647 7902, +91 72008 46304
- 2. Donor is a VVIP • There is no blood donation without a donor. • A donor is a life-giver • The donor is easily the most important persons in blood donation
- 3. Receive donor with a smile The first point of contact is vital.
- 4. Provide information to the donor • In the Form of Posters • Personally if asked
- 5. Inform donor of the process • Through a leaflet • Through a Poster • Personally if asked • By proper signages
- 6. Filling up of Forms • Ensure that Donor Forms and Pens are provided • Provide an area with privacy for asking questions • Assist Donor in filling Form (if need be) • Reassure ineligible donors
- 7. Reassure ineligible donor • Provide privacy • Counsel Donor about reason for ineligibility • Reassure him • Thank him as if he is a donor
- 8. Make Pre-Donation Smooth •Ensure proper sitting place for Hb Check BP Check •Explain ease of donation •Direct Donor to the Donation Cots
- 9. Get the donor to relax after Donation • Ensure seats with back rests • Ask Donor to keep hand folded • Keep an eye on the donor • Serve biscuit and coffee
- 10. Take care if donor is uncomfortable • Provide resting cot away from Donation area • Ask Donor to lie down • Ensure that feet are raised • Ask donor to breathe deeply • Provide glucose and water • Talk to the donor
- 11. Thank the Donor • Should be done personally by the organizer • Hand over Certificates, Badge, Donor Card • Collect information on Donor • Remind Donor about next donation
- 12. Send a card • For the Donor’s Birthday/ Wedding Anniversary • Send Reminder card on date of next donation
- 13. Recognise the Donor • Arrange annual get-together • Recognise appropriately after 10 donations 25 donations 50 donations 100 donations • Invite donor as testimonial
- 14. “ Thank You ”