Draft Digital Design Standard concepts for feedback
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The document presents draft concepts for a digital design standard aimed at guiding the design of digital services, emphasizing key principles such as user research, inclusivity, and evidence-based decision-making. It outlines expectations in checklist form for design and delivery stages and includes guides and tools to assist teams. The document also highlights the importance of collaboration, privacy considerations, and alignment with strategic objectives throughout the service development process.
Draft Digital Design Standard concepts for feedback
- 1. Evolving the Digital Design Standard DRAFT concepts – for feedback only Please note that these are concepts only and have not been formalised May 2019
- 2. Principles to guide how we design digital services Foundations to follow when we design digital services Each foundation is a checklist of minimum expectations that can either be subjective or objective The checklist is split into design and delivery stages and linked to capability requirements Guides and tools specific to each foundation to help teams meet them (e.g.) Draft Customer Commitments Problem / opportunity Digital Design Standard Vision for service delivery To help us achieve Customer Commitments when developing digital services Evidence-based decision making Outcomes User research Inclusivity Usability Mandatory reusable components Enterprise architecture Build for reuse Privacy Security Data management Artificial intelligence Transparency Responsive design Easy to engage Act with empathy Respect my time Strategic alignment Personas Empathy maps Privacy statement Collaboration Evolve and manage Methodologies Measurement Capabilities DRAFT concept for Digital Design Standard – work in progress – for feedback only Policy intent Branding and style Website design Recordkeeping May 2019 Governance Content design Monitoring / maintaining Procurement Explain what to expect Resolve the situation Engage the community Contextual design Application design
- 3. Principle supported by short explanation to guide how we design digital services Foundation to follow when we design digital services Expectations in checklist form Guides and tools specific to each foundation to help teams meet them User research Digital Design Standard DRAFT concept for foundations – work in progress – for feedback only May 2019 Explore and develop ideas Create, test and demonstrate value Improve and maintain Phase of design and delivery Identified users of the service Identified user needs Addressed user needs … … … Personas User interviews … … … …
- 4. Explore and develop ideas Create, test and demonstrate value Improve and maintain Understand problem or opportunity space, and tech landscape Develop ideas and testable concepts to address the problem or opportunity Choose idea(s) and concepts(s) to progress further Take idea(s) and concept(s) forward and create a working, releasable service (it’s not the full thing, and can be released publicly or to a closed group) Decide whether there’s value in taking the service further Build the service out and continue to improve it in response to user needs Decide to release publicly if it hasn’t already been released DRAFT digital service design and delivery phases – work in progress – for feedback only May 2019
- 5. Expectations in checklist form (e.g.) Guides and tools specific to each expectation to help people meet them (e.g.) DRAFT interim concept structure for Digital Design Standard – work in progress – for feedback only May 2019 Evolve and manage Identified users of the service and their needs Identified technology, tools and systems that could be used to create and maintain the service Engaged with legal experts to help you with any privacy considerations Identified relevant stakeholders within and outside government Know what skills and capabilities you need to take the service forward Service aligns with strategic objectives Information about strategic objectives User interviews Reusable components Capability descriptions Phase 1: Explore and develop ideas Guidance on legal areas within departments Stakeholder map