Driving workforce enablement through it innovation - RAC Utilising Data Insights To Keep Fleets Moving
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RAC is utilizing connected vehicle data and insights to provide proactive services that keep fleets moving. By analyzing telematics data on vehicle health, location, and driver behavior, RAC is able to detect potential issues early and schedule repairs before breakdowns occur. This helps reduce costs for fleet managers by lowering expenses related to fuel, insurance, parts, and repairs. RAC is also using driver behavior data to provide feedback to improve safety and efficiency. The insights allow RAC to enhance services for motorists, fleets, insurers, and manufacturers.
Driving workforce enablement through it innovation - RAC Utilising Data Insights To Keep Fleets Moving
- 1. RAC Utilising Data Insights To Keep Fleets Moving Microsoft Driving Workforce Enablement Through IT Innovation Alan Beveridge Head Product and Propositions, Connected Solutions 1
- 2. RAC 119 Years Of Championing The Motorist
- 3. 3 RAC History and Facts 119 YEARS REPAIRING VEHICLES AT THE ROADSIDE Established 1897 4.5M ANNUAL CALLS 8.6M MEMBERS 6M CORPORATE DRIVERS 2.3M JOBS ATTENDED PER ANNUM 19 SECS WE FIX A CAR EVERY BUSINESS-WIDE YTD PERFORMANCE 94.7% CSI & 93.7 NPS
- 4. 4 RAC Centred Around The Car and The Driver RAC Roadside Delivery Services Insurance Services Data Services Accident / Legal Services Telematics Solutions Inspection Services Technical Training Contact Centre Operations RAC Cars Web Portal Car Passport Strategy centred on positioning RAC as ‘The Motorist’s Champion’ RAC Business Club Additional services: Fuel card Tyre Service Garage Networks Battery replacement Mis-fuel service Body repairs Internet shop for motoring products Key care
- 5. 5 Everyone Cares About Cars Driver HR Finance Fleet Manager Business Driver • Spend large amounts of time on the road. • Vehicles issues cost money. • Vehicle Management/ Expense Management is Additional Effort. • Additional burden of need to meet company efficiency and driving behaviour standards Improving Efficiency • Lowering the costs of the fleet • Fuel • Insurance • Vehicle Usage • Parts • Service • Fraud • Cost of ownership Responsibility For Driver and Vehicle • Vehicle Health • Regular Servicing • Proactive maintenance • Incident management • Vehicle Management • Location • Fuel • Driver Management Duty Of Care To Drivers • Responsibility to ensure that drivers are safe . • Introduction of methodologies without infringing into employees day to day working. • Looking to improve the employees experience. • Targeted programs to improve driving behaviour
- 6. Connected technology enhances services The Drive to Pro-Active and Predictive 6 Reactive Services Pro-Active ServicesTech Roadside Assistance Accident Management Contact Centres Connected / Telematics Data Analytics Decision Engines Fault Alerts / SMR Instant FNOL Claims Management Predictive ServicesTech Deeper Diagnostics Stream Analytics Machine Learning Predictive Maintenance Accident Avoidance Services On Demand
- 7. RAC and The Connected Car It all starts with Data 7 LOCATION VEHICLE HEALTH DRIVING PROTECTION
- 8. RAC and The Connected Car Keeping You Car Moving 8 GPS Derived Data Crash Reporting Driver Behaviour Vehicle Data RAC Platform Nebula Systems Diagnostic Database RAC Experience Database Real-Time Data Feed Fault, Symptom, Fix Service Status Mileage Driver Behaviour Collision Data Location
- 9. Motorists. We salute you. Connected Technology Enhances Services Rich and Pro-Active Services 9 Data Processing Engine Pro-Active Roadside Pro-Active Fleet Services Pro-Active Insurance Pro-Active Accident Services Odometer Driving Records Risk Management Driver Risk / Behaviour Vehicle Status Fault Data Fleet Management 24/7 365 FNOL Instant Notification Triage & Solution Network Management Connected to Recovery Full audit trail of event Vehicle fault data • Call centre • Patrol Breakdown Historic Faults Location Driver Risk Fraud Management Driver Coaching FNOL Alert Crash Report Vehicle Health Service Reminders Roadside Experience Data
- 10. Motorists. We salute you. 10 Vehicle faults Example Fleet Below is a sample of the data we interpret from the telematics data • We can see that vehicles often have multiple DTCs, but usually related to the same fault • We advise that the vehicle shouldn’t be driven where: • Fault could be causing longer term damage to the vehicle • Fault is related to safety related item (steering / brakes etc) • Many of the faults may not case a break down today, but if left unresolved: • Will cause a drop in vehicle performance and economy • Cause a more serious fault or breakdown in weeks or months to come Data as of 21st October vehicle_registration DTC dtcname advice cman_name cran_name LM63LDV P0103 Mass or Volume Air Flow Circuit Low Input Drive to repairer MERCEDES-BENZ VITO LM63LDV P0107 Throttle position sensor/air inlet sensor/MAP sensor Drive to repairer MERCEDES-BENZ VITO LM63LDV P0113 Temperature sensor at the air flowmeter Drive to repairer MERCEDES-BENZ VITO LO11CVT P0045 Turbocharger/Supercharger Boost Control A Circuit / Open Don’t Drive VAUXHALL VIVARO LO11CVT P0380 Relay preheater Drive to repairer VAUXHALL VIVARO LV14ATY P253F Low Oil Quality Don’t Drive RENAULT TRAFIC LV63RFO P0130 Upstream oxygen sensor signal fault Drive to repairer RENAULT TRAFIC SA61ERV P1351 Relay preheater Drive to repairer CITROEN BERLINGO SA61FKT P1351 Relay preheater Drive to repairer CITROEN BERLINGO SA61JHV P0104 Mass or Volume Air Flow Circuit Malfunction Drive to repairer CITROEN BERLINGO SA61JJU P1351 Relay preheater Drive to repairer CITROEN BERLINGO SA61JJZ P0401 Lambda probe heating (bank 1 sensor 2) Drive to repairer CITROEN BERLINGO SA61JJZ P0409 Position sensor for exhaust gas recirculation control (Bank 1) has an electrical fault Drive to repairer CITROEN BERLINGO SA61JJZ P0490 Not enough EGR valve too closed in relation to the reference value Drive to repairer CITROEN BERLINGO SA61JJZ P1459 Manufacturer­specific Drive to repairer CITROEN BERLINGO SA61LSD P1351 Relay preheater Drive to repairer CITROEN BERLINGO SA61LSV P1351 Relay preheater Drive to repairer CITROEN BERLINGO SA61LSX P0500 Wheel speed sensor circuit Don’t Drive CITROEN BERLINGO SA61LSX U0121 TC/ABS Don’t Drive CITROEN BERLINGO YN66SBO P2463 Soot content of diesel particulate filter too high Don’t Drive FORD TRANSIT CUSTOM YN66SCZ P2463 Soot content of diesel particulate filter too high Don’t Drive FORD TRANSIT CUSTOM
- 11. Motorists. We salute you. Example of cost escalation prevention Repair cost reduction through pro-active intervention 11 FL14VKZ Date fault first seen Code Description 30/09/2016 04/10/2016 10/10/2016 P0299 P242F P253F Turbocharger/Supercharger "A" Under boost Condition Particulate Filter Restriction - Ash Accumulation - Bank 1 Engine Oil Deteriorated Repair Replace hose / hose clip Replace DPF Repair engine damage Part cost £140 £1,000 £7,000 Vehicle broke down “warning light” on the 10th
- 12. Example of Connected Benefits B2B customer monitoring driver behaviour Fleet of 3.500 vans Insurance premium of £5.2M in 2015 Fitted RAC Telematics to monitor and improve driver behaviour and detect crashes Also wanted fleet management and tracking capability In 2016 decided to self-insure the fleet Break-even for customer was a 50% reduction in accidents YTD 2016 crashes reduced by 75% with savings of over £3M Driver scores have risen from an average of 44 to 70 ECP pays a sliding scale monthly bonus from £50 (for a months score of 70), to £175 (for a score of 99) Total savings YTD on repairs, maintenance, servicing etc of £5M Now looking to install company cars Motorists. We salute you. 12
- 13. And The Driver Information In The Palm of Your Hands 13
- 14. 14 Everyone Cares About Cars Driver HR Finance Fleet Manager Business Driver • Spend large amounts of time on the road. • Vehicles issues cost money. • Vehicle Management/ Expense Management is Additional Effort. • Additional burden of need to meet company efficiency and driving behaviour standards Improving Efficiency • Lowering the costs of the fleet • Fuel • Insurance • Vehicle Usage • Parts • Service • Fraud • Cost of ownership Responsibility For Driver and Vehicle • Vehicle Health • Regular Servicing • Proactive maintenance • Incident management • Vehicle Management • Location • Fuel • Driver Management Duty Of Care To Drivers • Responsibility to ensure that drivers are safe . • Introduction of methodologies without infringing into employees day to day working. • Looking to improve the employees experience. • Targeted programs to improve driving behaviour
- 15. 15 Everyone Cares About Insight Manufacturer Dealers and Leasing Fleets Driver • Warranty Control • Usage Monitoring • Customer Contact • Lowering the costs of the fleet • Fuel • Insurance • Vehicle Usage • Parts • Service • Fraud • Vehicle Up Time • Customer Promises • Cost of ownership • Spend large amounts of time on the road. • Vehicles issues cost money. • Vehicle Management/ Expense Management is Additional Effort. • Additional burden of need to meet company efficiency and driving behavior standards Vehicle Health • Service and Warranty Management • Usage Monitoring • Client Services • Vehicle Visibility
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