E business scm_crm
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SCM links suppliers, manufacturers, consumers, wholesalers and retailers through global business partnerships utilizing just-in-time manufacturing. It involves the network of businesses and movement of raw materials, work in progress inventory and finished goods from origin to consumption. SCM software helps address issues like distribution network configuration, forecasting, inventory management and cash flow management.
E business scm_crm
- 1. SCM
- 2. Supply Chain Management • Linking Suppliers, Manufacturer, Consumers, Wholesaler, Retailer • Globalization, Proliferation of MNC’s, JV’s, Alliances, Business partnerships • Just-in-time, Lean manufacturing, Agile Manufacturing, • Dell, CISCO, HP etc…
- 5. Supply Chain Management • Network of Interconnected Businesses • All movement and storage of – Raw Material – Work In Progress Inventory – Finish Good From point of origin to point of consumption
- 6. Problems addresses by SCM • Distribution Network Configuration • Distribution strategy • Logistics – Half load, Full load etc. • Forecasting • Inventory Management • Cash Flow Management
- 7. SCM Software • Customer Requirement Processing • Purchase Order Processing • Inventory Management • Warehouse management • Supplier management & Sourcing • Forecasting
- 8. CRM
- 9. CRM • Customer relationship management (CRM) is about organising information—the phone calls, the emails, all interactions—for strong sales and customer care
- 10. CRM • Managing company’s interaction with customers, clients and sales prospects • Organize, Automate and Synchronize business processes related to sales activities, marketing, customer service & technical support • Goal is to find, attract and win new clients, retain existing clients & reduce cost of marketing
- 11. CRM
- 13. Benefits of CRM • Quality and Efficiency • Decision Support • Cost Reduction • Process Automation • Analytics • Strategy
- 14. Software Companies • SAP • Oracle • Salesforce.com • Microsoft • Amdocs
- 15. Future Trends • Cloud Computing • SaaS • Social CRM • Vendor Relationship Management VRM • Extended Relationship Management XRM
- 16. Thank you and All the Best Your Feedback Is Much Appreciated