Enhance customer experience with analytics-driven order management
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The document outlines Genpact's end-to-end order management solution, which leverages digital technology to enhance efficiency and achieve perfect order fulfillment. It details various components such as automated order entry, logistics management, and supply chain analytics. Additionally, it emphasizes the importance of customer experience and the use of the Genpact smart enterprise process framework for continuous improvement in order management.
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Enhance customer experience with analytics-driven order management
- 1. DESIGN • TRANSFORM • RUN © 2015 Copyright Genpact. All Rights Reserved. 1 A perfect order every time: Genpact end-to-end order management solution embraces digital to achieve impact Order Management ► Solution • Order entry and fulfillment • Pricing, contract management, master data management • Allocation and product supply • Logistic administration • Inventory optimization • Better and faster orders through automated, no-touch order entry • Point solutions for order visibility proof of delivery management,etc • Data massaging and integration services e.g. vendor managed inventory, global available to promise alerts etc. • Order and customer portal • Proactive controls on end-to-end order management leveraging a supply chain control tower solution • Order management analytics including on-time-delivery/perfect order index, network optimization, forecasting modeling; target operating model design • Genpact Smart Enterprise Process (SEPSM) framework for order management to pinpoint areas of opportunity • Define, measure, plan and improve with Genpact’s customer experience, sales experience, complexity, and risk framework Customer Experience Order management analytics Visualization and supply chain control tower Order management automation – better efficiency and perfect order leveraging technology Order Management Business Process Management services – better efficiency and perfect order