Genpact consulting services. Are you ready to be disrupted?
- 1. 1© 2016 Copyright Genpact. All Rights Reserved. Genpact Consulting
- 2. 2© 2016 Copyright Genpact. All Rights Reserved. • One time non-repeatable work • Lean and Six Sigma driven performance improvement • Embedded at Client locations • Short term (4-12 week) to Long term (2 year+) • Project & Change Management • Outcome/deliverable based A MECHANISM FOR SUSTAINABLE REDESIGN OF ENTERPRISE PROCESSES FOR THE BENEFIT OF OUR CLIENTS… Key Characteristics WHAT IS GENPACT CONSULTING? Transformation Powered by a Continuum of Process, Analytics and Technology Smart Processes Measure, benchmark, design Transform towards best-in-class Runcost- efficiently Actionable Decisions Business Intelligence Analytical enablement Focused Technology Enterprise applications Governance/ controllership Analytics LEAN Six Sigma Philosophy + Process Expertise
- 3. 3© 2016 Copyright Genpact. All Rights Reserved. Enable Smart DecisionsSmart Processes (SEPSM ) driving metrics choice Continues Process Improvements Operating Excellence Framework Data driven insights Deep industry and process expertise Process Design Bench- marking Driving outcomes Data Mgmt. Business Insights Intelligent tech. Enhanced Use of Big Data Better Visibility Management From Efficiency From Tactical Tangible financial impact e.g. cost arbitrage, higher productivity To Effectiveness To Strategic Material financial impact e.g. revenue growth, cash flow, M&A enablement …THROUGH A UNIQUE COMBINATION OF DOMAIN/ PROCESS KNOWLEDGE, UNDERSTANDING OF PERFORMANCE DRIVERS AND PROCESS REENGINEERING EXPERTISE
- 4. 4© 2016 Copyright Genpact. All Rights Reserved. OUR CONSULTING ENGINE DELIVERS SIGNIFICANT BUSINESS IMPACT THROUGH FOUR TRACKS… Streamline Organization Data & Risk Management Rationalize IT Identify and eliminate / reduce waste early in the process chain Improve productivity and reduce costs Avoid duplication of activities Minimize the number of hand-over points Reduce variations Separate standard from complex activities Consolidation & Shared Services Rationalize sourcing and supply base Carve-outs & outsourcing Efficiency & Productivity Accountable & Agile Use historic data to create actionable MIS structure & make informed decisions Help the business comply with the regulatory requirements – Identify current gaps, path to address them & manage the process Standardize processes, creating standardized IT architectures, eliminating IT legacy to support straight through processing (STP) Decision Making & Control Technology Optimization 1 432Optimize Operations Tracks to Future
- 5. 5© 2016 Copyright Genpact. All Rights Reserved. Finance and Accounting Transformation Services Source to Pay Order to Cash Record to Report Tax & Treasury Post Merger Integration Support Data Due Diligence Data Cleansing Data Migration Testing and Finance Reconciliation Consolidate Service Centers IT Transformation Services ERP Lifecycle Support SOA Support Data Warehouse / BI Enterprise Architecture Technology Diagnostics Deployment Services Training PMO Set up Staff Augmen - tation Project Mentoring Certification Shared Service Advisory Support Strategy, Design & Roadmap Process Diagnostics Country / Location Analysis Build & Migrate Support Continuous Improvement Support WE DRIVE LARGE SCALE TRANSFORMATION IN..
- 6. 6© 2016 Copyright Genpact. All Rights Reserved. Genpact Consulting Service Offerings
- 7. 7© 2016 Copyright Genpact. All Rights Reserved. Enhanced savings; Move from a Cost Center to Profit Center Innovation and Continuous Improvement as a culture Revenue Enhancement and Working Capital Optimization Reduced Operational and Financial Risk & Cost of Compliance by Improved End Customer Satisfaction Improved Insights/ reduced ‘Time to Decision’ WE HELP ORGANIZATIONS ACHIEVE BUSINESS OUTCOMES Source: Genpact experience Higher Progression Moderate Progression Low Progression
- 8. 8© 2016 Copyright Genpact. All Rights Reserved. OUR CONSULTING OFFERINGS ARE ‘BUNDLED’ UNDER KEY PRODUCTIZED OFFERINGS ACROSS INDUSTRIES Global Business Services (GBS) Helping set-up and run shared services centers Integrated Process & Technology Services (IPTS) Ensuring investment payback through process- led IT Transformation Master Data Management Optimizing the future state with robust Data & Analysis Ecosystem Contact Center Optimization Creating “channel agnostic” customer service platforms CFO Transformation Services Improving cash flow through end-to-end optimization Lean Six Sigma LSS deployment, driving projects and LSS Training Risk Management Advisory services to address enterprise-level risk
- 9. 9© 2016 Copyright Genpact. All Rights Reserved. WHY GENPACT
- 10. 10© 2016 Copyright Genpact. All Rights Reserved. WHY GENPACT – SIGMA C FRAMEWORK FOR BUILDING A PROCESS EXCELLENCE ECOSYSTEM— “THE DIFFERENTIATOR” We are “Operators” as well as “Consultants” Pragmatic approach – Realistic vs Theoretical 01 Domain expertise – Across BFS, Insurance, Manufacturing, CPG, Life Science, Healthcare 03 Training curricula – Extensive customizable training content 05 Quality DNA – GE Lean Six Sigma beta site, 610+ BB/MBB, 14,900+ GB, 42,000+ Lean-trained employee base 02 Operationalization expertise: Internally - Lived through the journey across our 60,000+ employees Externally – $ 3.4 B + business impact delivered 04 Global presence – Presence in 18 countries …ability to scale and deploy globally 06
- 11. 11© 2016 Copyright Genpact. All Rights Reserved. INDUSTRY RECOGNITION AND FRAMEWORKSIndustryrecognition Gartner Magic Quadrant ranking: 'Leader' for 6th consecutive year in F&A BPO market, 2015 HfS Capability Blueprints: ‘Winners’ Circle’ in F&A BPO, 2015 Aecus Innovation Awards: Excellence and Innovation through outsourcing, Genpact-UCB partnership, 2015 NelsonHall NEAT rankings: ‘Leader’ in Mortgage and Loan BPO, 2015 ‘Leader’ in property and casualty insurance BPO, 2014 ‘Leader’ in capital markets BPO, 2014 Everest Group PEAK Matrix rankings: ‘Leader’ in O2C, P2P and R2R BPO, 2015 ‘Leader’ in Supply Chain BPO, 2014 ‘Major Contender’ in procurement BPO, 2014 Ecosystem frameworks
- 12. 12© 2016 Copyright Genpact. All Rights Reserved. LEAN DIGITALSM APPROACH DRIVES DIGITAL IMPACT HARNESSING DESIGN THINKING AND LEAN PRINCIPLES ADVANCED PROCESS-CENTRIC DIGITAL TECHNOLOGY Cloud/SaaS ∙ Mobility ∙ Dynamic workflows ∙ Advanced visualization ∙ Big data ∙ Robotic process automation ∙ Cognitive computing ∙ NLP ∙ Algorithmic processing ∙ Machine learning ∙ IoT ∙ Virtual data warehousing ∙ Autonomic computing ∙ Intelligence augmentation ∙ Digital security DESIGN THINKING Explore value through end users’ eyes Explore ∙ Empathize ∙ Diverge ∙ Experiment ∙ Fast iterations LEAN DIGITALSM LEAN Align and deliver agilely (build to adapt) Design customer value creation end to end ∙ Tightly align interventions to “true north” outcomes to reduce effort ∙ Fast iterations ∙ Build to adapt
- 13. 13© 2016 Copyright Genpact. All Rights Reserved. We reimagine your business by extending digital’s power all the way through middle and back office where it can generate growth, cost efficiency and business agility. We architect the Lean Digital SM enterprise c