Data SSON
1 like151 views
This document provides an agenda for the 2nd Annual Excellence in Data Analytics for Shared Services & Outsourcing conference taking place on March 15-16, 2016 in Singapore. The conference will feature 19 industry leaders and over 15 case studies on applying analytics within shared services. Topics will include implementing analytics roadmaps, using analytics for procurement, finance, HR and other functions, building analytics centers of excellence, and change management for analytics adoption. Attendees will learn how other organizations have used analytics to reduce costs, improve processes, and drive business decisions. Interactive sessions are also included to discuss challenges and solutions with peers.
Data SSON
- 1. Main Conference: 15-16 March 2016 Pre-conference Workshops: 14 March 2016 Venue: Singapore A FIRST-CLASS LINE-UP OF 19 INDUSTRY LEADERS INCLUDING: Roy Goh Director, Service Delivery/Management (Analytics) MSD IT Global Innovation Network Sanjay Patel Managing Director/ Head of Finance Services and Data & Analytics, GBS RIO TINTO Tilak Banerjee Director of Global Business Services EMC Gabriel Pardo Executive Director Baker & McKenzie’s Shared Services Centre John Kidd Chief Global Shared Service Centre UNDP www.ssodataanalytics.com WHY THIS IS THE MUST-ATTEND ANALYTICS EVENT FOR THE SHARED SERVICES SECTOR IN 2016 The one-and-only event in Asia focusing on the application of analytics within shared services and how this will help you transform and add value to your business Learn first-hand insights from shared services leaders who have spearheaded analytics projects to bring value and tangible results across their shared service functions Learn from 15+ expert-led case studies on the latest analytics innovations including new pricing models, workforce optimization and fraud detection strategies Discuss the key steps to prepare for analytics implementation and to build an analytics centre of excellence: from change management, data centralization, to fine-tuning actionable data-driven insights Benchmark the preparation, maturity and performance of your analytics journey with your peers in the shared service industry ” BOOK AND PAY BY 15 JAN 2016 AND SAVE UP TO $400 Media Partners: Research & Developed by: This conference opens eyes to most relevant wins, challenges & future opportunities to induce actionable insights from SSON analytics. Jamie Joy Pepito, Team Lead for Performance Management Lexmark Research & Development Corp “ ”
- 2. 2 Dear colleagues, What are your top priorities for 2016? As shared services mature and transactional processes are increasingly automated, it is the knowledge-centric, intelligence-driven aspect of service delivery that provides SSCs with a competitive edge. This explains why 46% of Asian SSCs has been progressing their Business Intelligence (BI) strategies, 44% has been initiating BI needs and only 9% have no BI strategies in place. Data analytics is more important than ever and will provide you with insights to ensure you add value to every aspect of your business. The Shared Service and Outsourcing Network are pleased to announce the 2nd Excellence in Data Analytics for Shared Services & Outsourcing 2016. This is a unique meeting place for data analytics experts and heads of progressive SSCs to understand the detailed step by step adoption of data analytics implementation and it’s benefits. Highlights include: • Listening to first-hand experience and stories on how other SSCs have embarked on their analytics journey and what their proven results are • Mastering data and analytics implementation for shared services and outsourcing: unlock value in FA, HR and procurement analytics • Adopting a pragmatic approach to data analytics to build a shared service center of excellence • Building a business case to secure investment in analytics technology: winning management support and driving change management • Acquiring and retaining analytics staff in a highly sought-after market With specially selected case studies, this conference is an unbeatable combination of high level insights, networking opportunities and peer-to-peer discussion based learning. This event is simply not to be missed. We look forward to meeting you in March! Best Regards, Bella Lai Conference Producer 2ND ANNUAL EXCELLENCE IN DATA ANALYTICS FOR SHARED SERVICES OUTSOURCING 2016 WELCOME LETTER WHAT IS NEW FOR 2016? 75% new speakers who are spearheading the analytics journey in their SSC More than 15 detailed case studies for you to understand how top firms are faring in data analytics – It is not Why but How to integrate analytics! 3 interactive roundtable and panel discussions to discuss common challenges and brainstorm solutions with like-minded peers 1 customised workshop to deep dive into the topics and ensure you step away with immediate action plans 1 exciting site tour to MSD Global Innovation Hub to explore how to set up capabilities and nurture talent to harness digital innovation for better organizational processes TOP 7 PROGRAMME HIGHLIGHTS Placing the right bedrock—designing the optimal analytics roadmap for your SSC Unlocking analytics to streamline the Order-to-Cash(O2C) process and optimize FA shared service operations Digging up the hidden (productivity) gem: workforce analytics as a key to optimizing workforce performance Procurement Spend Analytics – reshaping the future towards data-driven procurement to gain more visibility HR Analytics—Leveraging on current data to envisage the employee’s life cycle and cultivate effective HR management Deriving a sound costing model through analytics insights Predictive analytics for Procurement, HR, and Audit functions 1 2 3 4 5 6 7 PRODUCTIVITY AND INNOVATION CREDIT (PIC) GRANT All Singapore-registered businesses are eligible for PIC. The enterprises enjoy up to 400% tax deduction or get a 60% cash payouts per year in each of the six qualifying activites. Expenditure on training of employees is one of 6 qualifying activities for which a trade or business may claim Productivity and Innovation Credit (PIC). Find out more about PIC Scheme, please read here http://www.iqpc.sg/PIC PIC ATTEND AT 60% OFF THE PUBLISHED RATE! Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssodataanalytics.com
- 3. 3 HOW BUSINESS INTELLIGENCE IS APPLIED IN FUNCTIONAL SSO WHAT’S HAPPENING IN THE ASIAN SHARED SERVICES MARKET AND WHY SHOULD YOU ATTEND THIS EVENT? Q: WHAT ARE THE TOP CHALLENGES OF ADDING ANALYTICS AS A CAPABILITY WITHIN YOUR SSC/GBS ORGANISATIONS? Data reliability and consitency Supporting technology platform Understanding of business background Access to skilled talent Data availability Absence of leadership focus Securing financial resources for required investment 52% 51% 42% 40% 28% 24% 21% Find your solutions at presentations on page 5,6 4 TYPES OF INTELLIGENCE to extract the cutting-edge insights around big data analytics to derive competency-based processes Source: Joseph Sirosh, vice president, Microsoft WHAT ACTUALLY HAPPENED? To capture the pattern of process in a systematic way WHAT WILL HAPPEN? To predict the upcoming trends WHAT IS THE OPTIMAL THING I CAN DO? To translate insights into actionable plans or policy changes WHY SOMETHING HAPPENED? To extract the value- added insights behind the trends and speed up the decision making process • Cost regression analysis • Procurement spend analytics • Enhance vendor negotiation power PROCUREMENT • Data Analytics • Business Intelligence • Identify cash collections patterns, customer payment behaviour • Improve cash flow, optimize O2C process, and reduce working capital FA • Data Analytics • Business Intelligence • Predict attrition rate • Increase loyalty rate to save hiring cost • Decide whether to hire fresh-or post-graduates • Design customized training programs • Workforce optimisation • Analytics-based succession planning HR • Data Analytics • Business Intelligence Bottom line • Streamline processes and save costs • Boost productivity Top line • Provide value-added, actionable insights • Enhance customer experience • Generate greater revenues • Gain visibility and control • Data Analytics • Business Intelligence MULTI- FUNCTIONAL Q: WHAT LEVEL OF MATURITY IS YOUR BUSINESS INTELLIGENCE STRATEGY AT? Almost 88% of SSCs are getting ready to advance in the analytics journey. Are you still waiting? Q: WHAT ARE YOUR OBJECTIVE FOR BUSINESS INTELLIGENCE-BASED INSIGHTS? Find your solutions at presentations on page 7,8 l 67% Identity opportunities to reduce costs l 29% Identity opportunities to increase cash flow and contribute to financial results l 71% Identity opportunities to improve business decision making l 33% Strengthen the case for end-to-end process ownership l 51% Increase value added and advanced services provided l 22% Improved procurement/ better decision making over supply chain l 24% Identity more profitable customers segments/markets A sample of insights from research with the SSON community in Asia Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssodataanalytics.com
- 4. 4 SPEAKERS Binu Azad G Director Business Analytics Partner Management Philips Sunil Kumar Senior Director - Talent Management AIG Gabriel Pardo Executive Director Baker McKenzie’s shared services centre John Kidd Chief Global Shared Service Centre UNDP Sanjay Patel Managing Director/Head of Finance Services and Data Analytics, GBS Rio Tinto Ramesh Narayanaswamy Chief Information Officer Singapore Post Fredrik Ohlsson Director Global Information Management, Business Intelligence Tetra Park Phillip Lanyon Shared Services Director Lafarge Shared Services Kheag Hoong Liew Head of Master Data Management Lafarge Ruoyu Bao Director - Global Analytics Hub Lenovo Singapore Roy Goh Director, Service Delivery/Management (Analytics) MSD IT Global Innovation Network Tilak Banerjee Director of Global Business Services EMC Sarajit Poddar Regional Head of Workforce Planning Analytics Ericsson Prashanth Kiran Rao Group Manager – Business Services Operations EMC Peter Chen Head of Group Procurement and Strategic Sourcing Axiata David Ong Executive Director, Head of Business Insights UBS Shonali Krishnaswamy Head, Data Analytics Department Institute for Infocomm Research Michael Koh Regional Head of Procurement, Asia Pacific T-Systems Arati Desai Head of Business Excellence (Global Delivery Centre - GDC) Tata Motors Ltd This event does not only provide insights for beginners of data anaytics, but also provides a platform to share and learn from others. The networking sessions are great. Kuek Chia Chyi, Finance Analyst, Intel Microelectronics (M) Sdn. Bhd “ Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssodataanalytics.com
- 5. 5 08:30 MORNING REFRESHMENT AND REGISTRATION 09:00 Opening Remarks from the Chairman Prashanth Kiran Rao, Group Manager – Business Services Operations, EMC THE WINNING CARD IN SHARED SERVICES: DATA ANALYTICS 09:10 Data analytics for shared services – are you sitting on a treasure trove? • Discovering the enormous opportunities for value generation from your SSC’s existing data • Case studies on key applications of analytics at UNDP: Average Days to Close to measure the overall efficiency of the customer, Fall Over Rate to measure accuracy of customer submissions and SLA to measure the speed • How will analytics enable you to lower cost, drive revenue and improve services? • Understanding the advantages that your shared service centre will have by adopting data analytics • Leveraging on existing talent and deploying basic software to capture quick wins • Discussing tackling roadblocks that may inhibit data analytics adoption John Kidd, Chief Global Shared Service Centre, UNDP 09:50 Leveraging analytics to drive operational efficiencies and change management: The natural progression in the use of Lean Six Sigma for shared service centres Lean Six Sigma has helped service centres drive efficiencies for several years now, despite a slow adoption after mainstream use by manufacturing in the 70’s and 80’s. Through an effective LSS program with good governance however, an organization can quickly find itself unable to find the next opportunity to improve its operations, either because opportunities “dried up” or because the inability to present a compelling proposition for change. Analytics helps open up new dimensions and possibilities. Gabriel Pardo, Executive Director, Baker McKenzie’s shared services centre 10:30 MORNING COFFEE AND NETWORKING BREAK 11:00 Placing the right bedrock—designing the optimal analytics roadmap • Discussing various data-driven business outcomes to decide relevant areas for analytics • Building relevant analytics capabilities and leveraging on existing resources to ensure the ideal analytics adoption rate • Developing analytics sourcing strategies for a compatible analytics partner and technologies • An overview of data extraction methodologies, analysis, transparency, process embedding and visualization • Embracing the trial and error process to gradually fine-tune the algorithm used for your analytics system • Developing ‘Analytics at Scale’ across business units to drive process improvement, and business intelligence Sanjay Patel, Managing Director/Head of Finance Services and Data Analytics, GBS, Rio Tinto CASESTUDYMAIN CONFERENCE DAY 1 TUESDAY, 15 MARCH 2016 11:40 Breaking the data silos: centralising data strategies implementing a master data management(MDM) plan to ensure high quality data • Developing a service level agreement (SLA) to define service type and quality and to ensure data is provided in a timely manner • Standardising and normalising the data across countries, different ERP systems and business units to cultivate data volume and quality • Building the analytics capabilities to automate the data capturing process for your SSC • Data validation and authentication to ensure reliable data quality and accurate outcomes Phillip Lanyon, Shared Services Director, Lafarge Shared Services Kheag Hoong Liew, Head of Master Data Management, Lafarge 12:20 LUNCH BREAK 13:20 Getting well-equipped before embarking on the data analytics journey • Discussing the various areas in a centre that are ready for analytics • Embarking on a data analytics journey: establishing key priorities • What are the fundamental elements to source for a perfect-fit analytics vendor? • Leveraging on analytics as a baseline to drive efficiency across all functions Kheag Hoong Liew, Head of Master Data Management, Lafarge Roy Goh, Associate Director of Data Excellence Analytics, MSD International Smbh Prashanth Kiran Rao, Group Manager - Business Services Operations, EMC Ramesh Narayanaswamy, Chief Information Officer, Singapore Post 14:00 It takes two to dance the tango: winning management support to drive effective change management • Spearheading change management to ensure the benefits from data analytics: the next natural step in the organizational evolution • From hunch to science: Driving data-driven business decisions from an internal analytics powerhouse to enable a faster decision making process • Promoting an analytics culture within an organization • Understanding and overcoming the challenges of hiring and training top talent when building a new data team Ruoyu Bao, Director - Global Analytics Hub, Lenovo Singapore CASESTUDYPANELDISCUSSIONCASESTUDY Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssodataanalytics.com
- 6. 6 • Justifying the overall investment, manpower and cost to develop a sustainable analytics strategy • Identifying areas to maximize internal efficiency • Collaborating with the optimal vendor • Communicating data-driven insights with data visualization to turn proactive insights into actions for a high-performing organization • Winning the support from internal partners to commit to the analytics journey • Deploying intensive data and analytics to forecast, monitor and select best practices and enable continuous improvement Binu Azad G, Director Business Analytics Partner Management, Philips 17:10 Benchmarking the outcomes derived from analytics to win long-term management buy-in Spearheading the business intelligence strategy at TetraPark, Mr. Fredrik Ohlsson has successfully implemented a global business intelligence platform for 7000+ users in 80+ countries. • Quantifying results based on project-based analytics to demonstrate measurable results • Building a realistic analytics vision and value proposition to win management confidence • Gauging the head-count savings per year and efficiency enhancement as the proven metrics of analytics performance • Benchmarking the comparative analytics return: how long can we achieve the break-over of investment? • Change management strategies to drive impactful insights to gain management buy-in Fredrik Ohlsson, Director Global Information Management, Business Intelligence, Tetra Park 17:50 CLOSING REMARK END OF CONFERENCE DAY 1 14:40 Cultivating analytics capabilities: centralising, capturing and analysing data to translate into actionable insights • Consolidating data from different ERP systems to drive unified insights • Revisiting the historical and ad-hoc business data which is “sleeping” in values to derive value-added business insights • The perk of ignorance –overlooking the ‘Black box’ to stay focused on the inputs and outcomes • Change management to ensure the benefits of analytics via cross-function training to ensure implementable insights David Ong, Executive Director, Head of Business Insights, UBS 15:20 AFTERNOON COFFEE AND NETWORKING BREAK 15:50 Acquiring and retaining analytics staff in a highly sought-after market • Investing in the analytics team with professional certifications and training to make them “stick” with the centre • Empowering the analytics staff with a project ownership mind-set to proactively collect data and deliver insights • Enhancing business acumen for analytics teams • Partnering with academia to early groom and attract the right talent Roy Goh, Director, Service Delivery/Management (Analytics), MSD IT Global Innovation Network 16:30 Utilizing big data analytics to unlock insights that grow your business • Understanding how advanced data analytics can be utilized to produce tangible outcomes CASESTUDY CASESTUDYCASESTUDY MAIN CONFERENCE DAY 1 TUESDAY, 15 MARCH 2016 GOODBYE ONSTAGE SALES PITCHES Staring in 2015, SSON has done away with vendors taking the stage to pitch their products and replaced it with an ALL practitioner led speaker faculty for our plenary and tracked sessions. This means you will get access to a practitioner’s point of view every time you come to one of our events. Your time spent with us will be 100% more effective as you learn from peers about their experiences, lessons learned and their roadmap to success. Now, don’t get us wrong – our vendors still have a very prominent place at our events, because we know that they provide an enormous amount of value and knowledge for you. (If anything, many of the practitioners you’ll hear from owe their success to a partnership with a solution-provider!) However, it will be based on your decision when and where to hear from solution providers – whether through a 1-to-1 meeting to discuss a specific challenge, during a Masterclass or Workshop catering to niche groups or within the Exhibition Hall to get an understanding of all the new technology available to empower your success. Here’s to a new standard in the events industry for the HR Shared Services Outsourcing community. Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssodataanalytics.com
- 7. 7 08:30 MORNING REFRESHMENT AND REGISTRATION 08:50 Opening Remarks from the Chairman Prashanth Kiran Rao, Group Manager - Business Services Operations, EMC FROM A TRANSACTIONAL BACK OFFICE TO A TRANSFORMATIONAL BUSINESS PARTNER 09:00 Unlocking analytics to streamline the Order-to- Cash(O2C) process and optimize the Finance Accounting shared service operation Deploying data analytics since 2010 with a team of 40 headcounts, EMC has leveraged current data (be it P2P, R2R, O2C ) to identify problematic vendors, and pick innovative analytics solutions to fix the problems. • Developing mathematical models to predict customer payment behaviours to anticipate and optimise cost efforts for each O2C process • Using analytics to pinpoint problematic vendors and clients to suggest actionable insights for the business • Detecting customer credit risks through data management to enhance the business cash flow • Driving analytics values as a baseline for operational efficiency and spend optimization in other FA domains including S2P and R2R and decision support activities • Harvesting marginal enhancements: ready for the exponential growth of data analytics values • Boosting efficiency of 15-20% from data analytics insights Tilak Banerjee, Director of Global Business Services, EMC 09:40 Optimizing workforce cost through tactical workforce planning and analytics • Tracking workforce performance periodically through analytics to determine action plans and policy changes • Identifying metrics and develop Benchmarks for evaluating individual performance • Leveraging on historical data to map out and optimize workforce allocation • From aggregation to personalization: customize individual trainings • “Gamification” the workforce through analytics to create healthy competition and meet management objectives Sarajit Poddar, Regional Head of Workforce Planning Analytics, Ericsson 10:20 MORNING COFFEE AND NETWORKING BREAK 10:50 Roundtable Discussion Groups Delegates will be divided into interactive roundtable discussions groups which will run for 30 minutes with the opportunity to rotate between two topics. Engage in robust discussions led by experts in data analytics and shared services ROUNDTABLE A Unlocking analytics potential to streamline lean Finance Accounting Disussion Leader: Tilak Banerjee, Director of Global Business Services, EMC ROUNDTABLE B Driving change management by establishing tangible small-wins from data-driven insights Discussion Leader: Roy Goh, Associate Director of Data Excellence Analytics, MSD International Smbh ROUNDTABLE C Digging up the hidden (productivity) gem: workforce analytics as a key to optimise workforce performance Discussion Leader: Sarajit Poddar, Regional Head of Workforce Planning Analytics, Ericsson ROUNDTABLE D Building a centre of excellence(CoE) for data analytics to deliver a next generation SSC Discussion Leader: Arati Desai, Head of Business Excellence (Global Delivery Centre - GDC), Tata Motors Ltd 11:30 HR Analytics—Leveraging on current data to envisage the employee’s life cycle to cultivate effective HR management processes • HR Analytics: Traditional practices Vs. Current Innovations • Using cloud-based analytics to synchronise multi- system HR data • Using analytics to allocate talent across a business’s geographic regions and units • Embarking on predictive analytics to forecast future attrition rate and profile potential resignations and loyal employees • Deploying analytics insights to drive employee engagement and performance to exceed business outcomes Sunil Kumar, Senior Director - Talent Management, AIG 12:10 LUNCH BREAK 13:10 Procurement Spend Analytics – Reshaping the future towards data-driven procurement to gain more visibility • Integrating analytics into the entire P2P process to optimise working capital, gain visibility and meet unique procurement needs • Using sourcing analytics to fine-tune vendor management and improve procurement negotiation power • Developing proactive training and hiring new talent to ensure high adoption rate of analytics for the procurement team Peter Chen, Head of Group Procurement and Strategic Sourcing, Axiata CASESTUDYCASESTUDY CASESTUDYCASESTUDY MAIN CONFERENCE DAY 2 WEDNESDAY, 16 MARCH 2016 Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssodataanalytics.com
- 8. 8 13:50 Procurement onshore and shared service centre model – a journey to maximise cost and enhancing productivity through structured data mining, integration and analytics The scope of work-scope and activities become very crucial in the outsourcing process to ensure the cost effectiveness and productivity. With the key help of big data and data analytics, this is all made possible. • Integrating and streamlining internal processes to reduce cost and shape up “shared services” catalogues for data mining and integration. • Shaping statistics to discover potential business features from exploratory and confirmatory data analysis levers. • Application of linguistic analysis for unstructured data “ free text”- to extract and classify information. • Driving customer centricity and setting governance through varieties of data analysis with painstaking structuring of workflow • Modeling the demand and managing spend analytics Michael Koh, Regional Head of Procurement, T-Systems 14:30 Next generation GBS - Building ‘Data Lake’ within GBS to deliver robust value-creation insights that empower the decision making process for all business domains Prashanth is overseeing managing a core high end reporting and analytics group within the GBS at EMC. He has also deployed Master Data Analytics (MDA) for process reengineering and gap analysis; resulting in the customer hierarchy base accuracy trending above 90% from the last two years. Key areas to be addressed include: • Understanding why shared services is at the heart of transactional data and the source of life for valuable business intelligence • Centralizing a delivery unit that caters to the needs of all functional domains of the business • Delivering ample business insights to empower decision-making process • Seizing extra revenue-generating opportunities for the business by modelling customer hierarchy analytics, analytics-based propensity model and Go- to-market strategies • Deploying product perfomence analytics to forecast the trends and risk among all business domains Prashanth Kiran Rao, Group Manager - Business Services Operations, EMC 15:10 AFTERNOON BREAK AND NETWORKING SESSION 15:40 From Prediction to Prevention: Case Studies in Analytics for Shared Services This talk will present three case studies of the transformative impact created through predictive analytics in the key shared services areas of Employee Engagement, Internal Audit, and Procurement. The case studies will demonstrate how predictive insight from data can lead to improved processes, operational efficiency and reduced risk through preventive and pre- emptive strategies. Shonali Krishnaswamy, Head, Data Analytics Department,The Singapore Institute for Infocomm Research MAIN CONFERENCE DAY 2 WEDNESDAY, 16 MARCH 2016 CASESTUDYCASESTUDY CASESTUDY 16:20 Building a Centre of Excellence(CoE) for data analytics to deliver a next generation SSC Unlike most of the other SSCs that provide transactional services first and venture into analytical services over a period of time, Tata Motor’s GDC started data analysis services alongside its transactional business support. Within 2 years, GDC has completed around 35 transformational and business analysis projects, each of which has given tangible business benefits to the group in the form of cost savings, working capital improvements, policy rationalization and cash flow improvements. Data/business analytics projects range from predictive modelling, forecasting, spend optimization, profitability measurement and revenue augmentation and are undertaken for multiple functions and business areas such as procure to pay and supply chain logistics. Key areas to be addressed include: • Defining a next generation SSC – a strategic partner to the business that drives value through the delivery of insightful business intelligence • Developing strategies for formation of the CoE on analytics into your shared service centre • How to integrate analytics into the business transformation agenda • Driving business insights and decision supports via the analytics CoE • Driving behavioural and cultural change along with the hard savings Arati Desai, Head of Business Excellence (Global Delivery Centre - GDC), Tata Motors Ltd 17:00 Overcoming challenges and highlighting opportunities for shared services centres to improve efficiency, drive competitive advantages and generate business values • What is the top conference take-always? • Examples of best practice – from people to process to outcomes • Where do we fall behind? What can we learn from other business units? • Designing actions plans to prepare for the next steps 17:40 CLOSING REMARK END OF CONFERENCE CLOSING PANELDISCUSSION Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssodataanalytics.com
- 9. 9 SETTING UP AN ANALYTICS TEAM 101 Take the time to dive deep into challenges you’re facing, brainstorm solutions, discuss emerging trends with expert workshop leaders and your peers! In order to leverage the benefits of a shared services operating model, enterprises are increasingly adding more value like business intelligence/analytics to their shared services capabilities. While doing so, the tendency is to create a number of discrete teams tightly coupled with functional structures within a shared services organization. In practice, we have seen such teams located in functional silos suffer from a number of limitations inherent with small specialized teams. So, it becomes imperative on the part of shared services management to look at ways of centralizing such capabilities in order to gain scale and other enhanced operational, tactical and strategic advantages. Understand all these and more in this back-to basics workshop specially meant for SSCs looking for a starting point. This workshop will help you understand how you can • Overcome investment challenges to set up analytics capabilities to strengthen the value propositions of your SSC. • Structure the analytics teams in a pyramid model where data governance forms the base, followed by BI/analytics and data science at the top forming the pinnacle. • Leverage analytics and embed it into your end-to-end processes to climb the value chain • Reap the highest ROI from predictive, simulation and optimization models of analytics • Identify initiatives and projects where analytics can be implemented immediately to drive revenue, reduce cost or optimize working capital Prashanth Kiran Rao Group Manager - Business Services Operations EMC Prashanth is a key member and a critical part of the Global Business Services (GBS) team, of EMC, and is based out of Bangalore. He heads the Sales Enablement Marketing Centre of Excellence tower within GBS, in the India Shared Service Centre (ISSC), Bangalore. He is duly responsible for service delivery, performance management, people engagement, and business strategy. His team is spread across a very wide, diverse and broad spectrum of Go-to-mrket Analytics, Master Data Analytics, Data Science Operations, Master Data delivery operations, Marketing Operations and Reporting as a Service delivery functions. Prashanth has more than 15 years of overall experience in the domains of Project/Program Management, Strategy management, project consulting, Re- engineering global outsourcing and offshoring portfolios. He has played extremely critical roles in setting up captive IT, Service Desk delivery units, Contact center functions and Finance and Accounting Shared services unit and creating virtual captive models leveraging his deep expertise in the fields of Operations management, Strategy, process consulting benchmarking, Process Re-engineering, Solutioning, Data Analytics, Project/program management. and Business Transitions transformation. EXCLUSIVE: MSD’S GLOBAL INNOVATION HUB SITE TOUR, SINGAPORE MSD is a global healthcare leader that provides innovative medicines, vaccines, biologic therapies and animal health products with the offices in 140 countries worldwide. The Global Innovation Hub was recently set up in October 2015 and is located at the Galaxis building in Fusionopolis. The hub has been developed to focus on data science and cyber security to harness digital innovation for better healthcare. It will enable the company to use analytics and mathematical modeling to guide its research focus and choices, and forecast upcoming dominant trends. Greater collaboration among IT and other functional units will also improve regulatory and operational readiness. This site tour will take you through MSD’s whole operation and how they are utilizing data analytics. Highlights of the site tour include: • Hear an in-depth presentation on this best in case facility and how they are utilizing data analytics to make better healthcare decisions • Understand how to co-operate with universities to recruit qualified and affordable analytics talent • Take a walking tour of the premises to understand the operational ins and outs of running a global innovation analytics hub PRE-CONFERENCE WORKSHOP SITE TOUR WORKSHOP MONDAY, 14 MARCH 2016 (09.00-12.00) SITE TOUR MONDAY, 14 MARCH 2016 (14.00-17.00) SLOTS ARE LIMITED.BOOK NOW TOSECURE YOUR PLACE! SSON has combined the wealth of knowledge, experience and hard knocks of its event network of over 100,000+ Shared services and outsourcing practitioners, from 76 Countries made available to active practitioners across the globe, 24/7, 365 days a year. Designed as an active platform to complement – and steer – your sson event experience, shared intelligence 3 core benefits: Search and connect with practitioners based on demographics, experience and current projects Borrow and build from the Research Suite Gain real-time insight and advice from practitioners on challenges you’re facing NOW 2 3 1 The world’s premier global online community dedicated to the practitioner, powered by practitioners. FREE TO ALL HR SSO INTERACTIVE DELEGATES! Register your place at the 14th Annual HR Shared Services and Outsourcing Interactive and receive a free 12-month license to Shared Intelligence. Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssodataanalytics.com
- 10. 10 2nd Annual Excellence in Data Analytics for Shared Services and Outsourcing is the ONLY event focusing on Data analytics for shared service centres. 49% of Asian shared service centres are planning to integrate data analytics within next 6 months to climb up their value chain within the business. They are looking for YOUR customised UNIQUE OFFERING 2 roundtable discussions, each 40 minutes, 80 minutes in total to give you the exclusive opportunity to fully engage with every of the 60 SSC’s heads or Global/ Regional Directors who are actively seeking suitable analytics tools to optimise their workforce productivity and streamline operational process Branding exposure guaranteed – With 83,000 members within our SSON network, we would be able to ensure your brand exposure via our print and online advertisements, website, brochures and weekly email campaigns to reach your potential leads Tailored business development arrangements. Simply let us know which organizations and job titles you are targeting and we will help you research, qualify and invite the specific prospects you are targeting to attend the conference A unique chance to meet 60+ SSC’s leaders to understand their unique analytics requirement s and expectations so you can tailor your products frequently Because the earlier you book the more access you’ll get to our global marketing and branding campaign. Early confirmation entitles sponsor and exhibitors to optimize their spending and receive maximum ROI from our comprehensive marketing and branding campaign, including: • Email Marketing - to over 78,000 pre-researched and tightly selected decision makers • Telemarketing – dedicated account managers publicize our events and our partners up to 3 months before the summit • Audience Development – ensure your hand selected prospects receive targeted, specialized marketing initiatives. A fantastic opportunity to apply the VIP treatment to VIP contacts! • Internet – get noticed earlier, our dedicated website receives traffic months in advance and so should you. • Step ahead of your peers by engaging directly with 60+ senior shared service executives (small, focus groups which allow good conversation!) • Engage with your hottest prospects in Asia - Simply let us know which organizations and job titles you are targeting, and we will help you research, qualify and invite the specific prospects you desire to meet • Achieve thought leadership by sponsoring the workshops, panel/ roundtable discussions, or exhibiting at this event • Maximize your exposure by leveraging on our marketing resources, including print advertisements, online advertisements, website and email campaigns to reach finance leaders in Asia SPONSORSHIP OPPORTUNITIES JOB TITLES: • Head of Shared Services/ GBS Director • Head of Finance Transformation • Head of Procurement Shared Services/ Head of Group PROCUREMENT: • Director/ VP/ Head of Finance/ HR Services • Global or Regional Process Owners/ Directors • Head of Business Improvement • Director, Global Analytics Hub • Director, Analytics/ COE • Director of Analytics / Analytics Strategy • Director – Global Information Management, • Director - Business Intelligence • Head – Risk Analytics • Head of Finance Operations INDUSTRIES: • Manufacturing, Industrial, Heavy Equipment, Semi-Conductors, IT • Construction • Automotive • Food Processing Packaging • Pharmaceutical • Telecommunications • BFSI • Energy, Mining Metals, Commodities SPONSORSHIP OPPORTUNITIES ARE LIMITED Contact us now at sponsorship@iqpc.com.sg or call +65 6722 9388 to discuss how we can tailor our sponsorship packages to achieve your business objectives. WHY SPONSOR? INTERESTED IN SPONSORSHIP AND EXHIBITION OPPORTUNITIES? WHO WILL YOU MEET? WHY GET INVOLVED EARLY? Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssodataanalytics.com
- 11. Hotel accommodation and travel costs are not included in the registration fee. A reduced corporate room rate will be arranged for attendees at this conference once the venue is confirmed. We will supply all attendees a hotel room reservation form once the venue and their attendance is confirmed. VENUE ACCOMODATION IQPC recognises the value of learning in teams. Group bookings at the same time from the same company receive these discounts: 3 or more 7% 5 or more 10% 8 or more 15% Only one discount available per booking. Team discounts are not available in con- junction with another discount, and do not apply to workshop(s) only bookings. Call us for a special discount rate for teams of 10 and above. TEAM DISCOUNTS 5 WAYS TO REGISTER IQPC CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY • You may substitute delegates at any time by providing reasonable advance notice to IQPC. • For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. • In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. • Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. • IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency. • Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible. DISCOUNTS: All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered whether by IQPC (including team discounts) must also require payment at the time of registration. All discount offers cannot be combined with any other offer. YOUR DETAILS: Please email our Database Maintenance Department at database@iqpc.com.sg and inform them of any incorrect details which will be amended accordingly. DATA PROTECTION: Personal data is gathered in accordance with the Data Protection Act 1984. Your data may be passed to other companies who wish to communicate with you offers related to your business activities. If you do not wish to receive these offers, please tick the box below. Please do not pass my information to any third party. IQPC Bank Details: Account Name: IQPC WORLDWIDE PTE LTD Account Number: 147-048128-001 Swift Code: HSBCSGSG Bank Address: The Hong Kong and Shanghai Banking Coporation, 21 Collyer Quay, #08-01 HSBC Building, Singapore 049320 All bank charges to be borne by the payer. Please ensure that IQPC receives the full invoiced amount. BY DIRECT TRANSFER Registrations/orders received without immediate payment or credit card details will incur a processing fee of SGD99 per delegate. Payment is due in full upon receipt of invoice. Full payment prior to the event is mandatory for attendance. PAYMENT TERMS I am registering as a delegate, please send me an extra set of Conference Documentation with Audio CD with a SGD100 discount: SGD699. I cannot attend the event, please send me the Conference Documentation and Audio CD at SGD799. I cannot attend the event, please send me the Conference Documentation only at SGD549. Orders without immediate payment or credit card details will incur a processing fee of SGD99 per delegate. (N.B.Advance orders will determine whether or not this conference will be recorded - Please enclose payment with your order.) Any custom duties taxes imposed on the shipment of order/s shall be borne by the recipient. CONFERENCE DOCUMENTATION IQPC WORLDWIDE PTE. LTD. Company Registration No: 199702288Z ©Copyright 2016 IQPC Worldwide Pte. Ltd. All rights reserved. This brochure may not be copied, photocopied, reproduced, translated, or converted to any electronic or machine-readable form in whole or in part without prior written approval of IQPC Worldwide Pte. Ltd DELEGATES REGISTRATION DETAILS Mr. Mrs. Ms. Dr. OtherTitle: Country: Postcode: First name: Surname: First name: Surname: Address: Job Title: Department: Company:EmailAddress: Approving Managers Name: EmailAddress: If the invoice is to be addressed for the attention of a different person than the delegate, please complete the details below: If you have not received an acknowledgement before the conference please call us on +65 6722 9388 to confirm your booking. Fax:Telephone: OFFICE MOBILE Telephone:EmailAddress: OFFICE I agree to IQPC’s payment terms. Approving Managers Signature: Delegates Signature: Date: DD / MM / YYYY PAYMENT METHOD I WISH TO PAY BY CREDIT CARD: PLEASE DEBIT MY CREDIT CARD Name Printed on the Card: Card Number: / / / Visa Mastercard American ExpressCard Type: M M / Y Y Y YExpiry Date: Signature: Date: DD / MM / YYYY • Discounts DO NOT apply to workshop(s) and/or site visit(s) only bookings • Singapore companies, please add prevailing GST. • Registrations without immediate payment or credit card details will incur a processing fee of SGD99 per delegate BOOK AND PAY BEFORE 15 JAN 2016 AND SAVE UP TO $400 ON THE CONFERENCE PACKAGE! CONFERENCE PACKAGES ALL PRICES SHOWN ARE IN SINGAPORE DOLLARS STANDARD PRICE PAYMENT AFTER 15 JANUARY 2016 EARLY BIRD PRICE PAYMENT BEFORE 15 JANUARY 2016 799Add-on: 3,698 (SAVE 200)Conference + 1 add-on 3,898Workshop OR Site Tour Workshop Only OR Site Tour Only 4,297 (SAVE 400)Conference + 2 add-ons 4,497 (SAVE 200) 2,899 (SAVE 200) 3,099Conference only Please quote 24968.002 with remittance advice +65 6720 3804 www.ssodataanalytics.com IQPC Worldwide Pte Ltd, 61 Robinson Road, #14-01 Robinson Centre, Singapore 068893 Main Conference: 15-16 March 2016 Pre-conference Workshops: 14 March 2016 Venue: Singapore Please complete in BLOCK CAPITALS as information is used to produce delegate badges. Please photocopy for multiple bookings. Your priority registration code is printed below. Please quote it when registering. EVENT CODE: 24968.002 PDFW +65 6722 9388 enquiry@iqpc.com.sg