E commerce presentation
- 1. E-CommerceGROUP MEMBERSAmmara Khan LIFIOMBAMO125AizaMehmood LIFIOMBAMO179Arifa Tariq Noon LIFIOMBAMO178Gulraiz Khalid L1F09BBAM0178
- 2. Introduction To E-CommerceElectronic commerce has existed for over 40 years, originating from the electronic transmission of messages. Then electronic data interchange (EDI) was the next stage of e-commerce development. EDI is the electronic transfer of a standardized business transaction between a sender and receiver computer, over some kind of private network.
- 3. electronic commerce has been re defined by the dynamics of the Internet and traditional e-commerce is rapidly moving to the Internet.Now What About E-business?E-business is the conduct of business on the Internet
- 4. E-business includes customer service (e-service) and intra-business tasks
- 5. The development of intranet and extranet is part of e-business
- 6. E-business is everything to do with back-end systems in an organization.
- 7. In practice, e-commerce and e-business are often used interchangeably.What Are The Key Drivers Of E-CommerceTechnological factor
- 10. Economic factorKey Drivers Of E-Commerce Technological factors:The degree of advancement of the telecommunications infrastructure which provides access to the new technology for business and consumers. Political factors:It including the role of government in creating government, legislation, initiatives and funding to support the use and development of e-commerce and information technology.
- 11. Key Drivers Of E-Commerce Social factors:Incorporating the level of advancement in IT education and training which will enable both potential buyers and the workforce to understand and use the new technology. Economic factors:The general wealth and commercial health of the nation is also an important driver. Economic factors are influenced by:Organizational culture
- 13. Skilled and committed workforceElements Of E-commerce Business ModelCustomer value proposition
- 14. Revenue model
- 18. Market strategy
- 20. Management team1- Business-To-Consumer Business Model In this form business must develop attractive electronic marketplaces to entice and sell product and services to consumerPortal
- 21. E-Tailers
- 22. Content provider
- 24. Market creator
- 25. Service provider
- 26. Community providerContinuedPortal: such as yahoo, MSN, and AOL offer user powerful web search tools as well as integrated package of content and services.E-Tailer: customers connect to the internet to check their inventory and place an order. Example: Amazon,BlueNile.com,Drugstore.comContent Provider: distribute information contents such as digital video, music, photos, text and artwork over the web.
- 27. ContinuedMarket Creator: Build a digital environment in which buyers and sellers meet, display products, search for product and establish prices. Examples: EBay, Priceline.Service Provider: Offer services online such as photo sharing, video sharing. Examples: Google Maps, Google Docs and Gmail.Community Provider: Create digital online environment where people with similar interest interact. Examples: MySpace, Face book, Google buzz.
- 28. 2-Business-To-Business Business Model This category involves both electronic business marketplace and direct market links between businessesE-Distributors
- 29. E-Procurement
- 30. Exchange
- 32. Private Industrial ProviderContinuedtE-Distributor: supply product and services to individual businesses. Example: Grainger.E-Procurement: firms create and sell access to digital electronic market. Example:Exchange: is an independent digital electronic marketplace where hundred of suppliers meet a smaller number of very large commercial purchasers.Industry Consortium: owned vertical marketplaces that serve specific industries, such as automobile, chemical, floral and logging industries.Private Industrial Network: designed to coordinate the flow of communication among firms engaged in business together. Example: Wal-Mart, Procter and Gamble.
- 33. Benefits Of E-CommerceBenefits of e-commerce to organizationsInternational market placeOperational cost savingsMass customizationLower telecommunication costs
- 34. Benefits of e-commerce(cont.)Benefits to consumers
- 35. 24/7 access
- 36. More choice
- 37. Price comparisonsBenefits of e-commerce(cont.)Benefits to society
- 39. Connects people
- 40. Facilitate delivery of public
- 41. servicesWHAT ABOUT THE LIMITATIONS OF E-COMMERCE?Limitations of e-commerce to organizations
- 42. Limitations of e-commerce to consumers
- 43. Cost of access to the Internet
- 44. Lack of security and privacy of personal data
- 45. Physical contact and relationships are replaced by electronic processes
- 46. A lack of trustWHAT ABOUT THE LIMITATIONS OF E-COMMERCE? (continued)Limitations of e-commerce to society
- 47. Breakdown in human interaction
- 48. Reliance on telecommunications infrastructure, power and IT skill
- 49. Wasted resources
- 50. Facilitates Just-In-Time manufacturingESSENTIAL E-COMMERCE PROCESSES
- 51. Access Control & SecurityE-commerce process must establish mutual trust and secure access between parties.
- 52. User names & passwords
- 53. Encryption key
- 54. Digital certificates & signatures
- 58. Webmaster administration areasProfiling & PersonalizationProfiling gathers data on you & your website behavior and choice
- 60. Cookie files and tracking software
- 61. User feedback
- 62. Profiling is used for
- 67. Website managementSearch ManagementSearch processes help customers find the specific product and service they want
- 68. E-commerce software packages include a web search engine
- 69. A customized search engine may be acquired from companies like Google etc.
- 70. Searches are often on content or by parametersContent & Catalog ManagementContent management software
- 71. Helps develop, generate , deliver ,update and archive text and multimedia information at e-commerce websites
- 73. Helps generate and manage catalog content
- 74. Catalog and content management software works with profiling tools to personalize content
- 75. Includes product configuration and mass communicationWork Flow ManagementE-business and e-commerce workflow management depends on a workflow software engine
- 76. Contains software and model of business
- 78. Set of business rules
- 80. Databases used
- 81. Task sequences
- 83. Event NotificationMost e-commerce applications are event driven
- 84. Responds to such things as customer’s first website visit and payments
- 85. Monitors all e-commerce processes
- 86. Records all relevant events, including problem situations
- 87. Notifies all involved stakeholders
- 88. Works in conjunction with user profiling software Collaboration and TradingProcesses that support vital collaboration arrangements and trading services
- 89. Need customers , suppliers , and other stakeholders
- 91. E-mail , chat , discussion groups
- 93. Builds loyaltyELECTRONIC PAYMENT PROCESSAn electronic payment is any kind of non-cash payment that doesn't involve a paper check. Methods of electronic payments include credit cards, debit cards and the ACH (Automated Clearing House) network
- 94. three main types of transactions:
- 97. automatic bank-to-vendor paymentBenefits of electronic paymentElectronic payment is very convenient for the consumer.
- 98. Electronic payment lowers costs for businesses
- 99. Offering electronic payment can also help businesses improve customer retention
- 100. A customer is more likely to return to the same e-commerce site where his or her information has already been entered and storedDRAWBACKS OF ELECTRONIC PAYMENTSconcerns over privacy and the possibility of identity theft
- 101. defend yourself against identity theft by using virus protection software and a firewall on your computer
- 102. Some find the setup too time-consuming and don't want more logons and passwords to remember so they simply prefer the familiarity of writing checks and postage mail.ANY QUESTIONS ?