E setu
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The document summarizes Project e-Setu, a pilot e-governance initiative in Jorhat District, Assam that aims to improve citizen access to information and government services. Key points: 1) Project e-Setu set up government and private kiosks across the district to provide efficient, quick, transparent services to citizens. 2) It connected the remote Majuli island digitally to improve access to services. Usage and revenue collection has increased since implementation. 3) Services that previously took days with high costs and harassment now take less than a day with minimal costs, reducing complaints and improving satisfaction.
E setu
- 2. ‘e-Setu’ the People’s Bridge : …………… Reaching the unreached PROJECT E-SETU ( Pilot e-governance Project of UNDP- DOPT ( GOI ) at Jorhat District , Assam , India for IMPROVED CITIZENS ACCESS TO INFORMATION AND GOVERNMENT SERVICES ) ASSAM JORHAT
- 3. 4 private PROJECT E-SETU LAN and 1 Govt. Kiosk Kiosk at at Teok, DC Office Panichokua, Pulibor , Project e-setu is the Pilot e-governance DEPUTY Rdholajan initiative of Jorhat District, Assam COMMISSIONER sponsored by UNDP–DOPT (Government 6 Circle Offices OFFICE Jorhat of India), making Jorhat the first at Teok, Titabar, Jorhat 2 Govt e-administration District in the State East, Jorhat Kiosk at Titabar west, Mariani , of Assam and the entire North –East Kamalabari & Majuli Region. Setu in the local language means a Bridge Majuli SDM and eSetu is the bridge between the People Titabar SDM and the Government. This Project facilitates improved 4 Private kiosk at Citizens access to Information and Titabar, Borholla Government Services. Mariani , Majuli G2C Interface through ‘Project e-Setu': ‘e-setu’ provides… Efficient, Quick, Transparent, People friendly, Single step delivery, And Hassle free ‘e-setu’ brings…. Services to the technology at people people door steps bridges the digital Commissioning of the Project – honourable divide CM, Assam inaugurated it on 21st January enhances the 2003 accountability of ‘e-Setu’ the People’s Bridge : administration …………… Reaching the unreached
- 4. Breaking the Natural Barrier : Bridge to Majuli. people can’t but ‘e-Setu’ can….. Majuli, one of the world’s largest river island and well known for rich vaishnavite culture falls in Jorhat district. Through the project e-setu this island has been connected digitally with the Deputy Commissioner’s office at Jorhat. Public Facilitation Center at Sub- Divisional Office, Majuli. Private ‘kiosk’ at Garmur is running successfully and more will be opened in near future. Community Information Centers (CICs) at Kamalabari and Jhengraimukh are to be included in the near future ‘e-Setu’ the People’s Bridge : …………… Reaching the unreached
- 5. A SNAPSHOT OF IMPROVED DELIVERY OF SERVICES THROUGH E-SETU IN THE DISTRICT Sl Particulars pre e-setu phase post e-setu NO 01. labour intensiveness very high LOW 02. corruption rate high MINIMISED 03. harassment very high NIL 04. Time targets not fixed FIXED o5. disposal time unknown maximum number of From 1 to 5 DAYS days 06. average disposal rate 1-3 number of applications MINIMUM 20 07. complaints ‘n’ number of complaints NEGLIGIBLE 08. public satisfaction not at all SATISFIED 09. processing by hand COMPUTERISED 10. transparency/ nil IMPROVED ‘e-Setu’ the People’s Bridge : accountability …………… Reaching the unreached
- 6. SWOT STRENGTHS Connectivity to Majuli WEAKNESS Increased no. of Inadequate Power services supply and Increased no. of people communication accessing the system Back-end process is Quick & prompt not IT-enabled and delivery through an remains traditional efficient network Inadequately trained manpower OPPORTUNITIES People friendly Positive perception of the public Project itself can act THREAT as a change media for Sustenance future integration of various developmental portals , schemes & local governance ‘e-Setu’ the People’s Bridge : …………… Reaching the unreached
- 7. figure showing increased access to select services till Nov- 2005 600 500 Applications Totla No. of 400 Jamabandi Copy 300 Birth Certificate 200 100 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Month Applications received & attended till Nov- 2005 through Project e-Setu Total no. of Appliations 2000 1500 Total Applications received 1000 Total Applications attended 500 0 V AY P G CT R N AR N L B NO JU SE JA FE AP JU AU M M O Month ‘e-Setu’ the People’s Bridge : …………… Reaching the unreached
- 8. Figure showing revenue collection through Govt KIOSK , e-setu at DC Office, Jorhat Monthw ise Revenue Collection for the first 2 years since implementation Total 60000 Am ount in Rs 50000 40000 30000 20000 10000 0 Jul-03 Jul-04 Jun-03 Sep-03 Sep-04 Aug-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Mar-04 May-04 Jun-04 Aug-04 Jan-05 Feb-05 Jun-05 Oct-04 Nov-04 Dec-04 Mar-05 May-05 Apr-04 Apr-05 Month ‘e-Setu’ the People’s Bridge : …………… Reaching the unreached
- 9. Relative advantage of e-Setu to its citizens vis-à-vis old system An example of Teok kiosk Before e-Setu After e-Setu Particulars Cost /days Particulars Cost / Days 1. Transportation Rs 28.00 for 2 days 1.Transportation charges No charges charges min 2 times to Jorhat which can 2.Incidental expenses nothing be more sometimes 3. Processing fees Rs 10.00 ( @ Rs 7 per trip ) 4. Time used to visit the Half a man-day 2. Incidental Rs 20 Kiosk expenses ( Rs 10 5. Labour 2 visits to the KIOSK per day) 6. Delivery Time bound 3. Time Min 2 man-days 4. Labour Both physical and mental 5. Delivery uncertain To get a service done one has to spend just Rs 10/- To get a service done one has to ‘e-Setu’ the People’s Bridge : spend minimum Rs 48 /- directly …………… Reaching the unreached plus indirect and opportunity costs
- 10. EXPANSION OF ACTIVITIES AND SERVICES Expansion of Centres NETWORK EXPANSION 1. 8 CICs 1. EXTENSION OF LAN 2. 6 CIRCLE OFFICES 2. DISTRICT WAN TO ESTEND TO SP 3. MANUAL COLLECTION OFFICE, DTO CENTRES OFF, MUNICIPALITY, ZIL 4. PRIVATE KISOK A PARISHAD ETC CENTRES FUTURE PUBLICITY EXPANSION OF SRVICES PLANS 1. PAYMENT GATEWAY MODULE CAPACITY BUILDING 2. ONLINE CERTIFICATE PRINTING 3. DC ONLINE IMPROVED 4. DISTRICT INTER-OFFICE POWER BACKUP FACILITY TRANSPORT COMMUNICATION SERVICES 5. AGRICULTIURE AND VETENIRY SERVICES BETTER CONNECTIVITY TO KIOSK CENTRES ‘e-Setu’ the People’s Bridge : …………… Reaching the unreached