Easy Ice Service
- 1. Easy Ice Service The easiest way to integrate with the CIC platform
- 2. • REST, SOAP and WCF compatible service to integrate with or query CIC • No development knowledge required, no need to learn about IceLib (CIC API) • Accessible from a web browser or any SOAP-compatible language • IIS not required
- 3. • Show CIC statistics on an iPhone or an Android device • Create users/interactions from any application • Search interactions from a web page • Place/disconnect/transfer calls on a Mac • And so much more…
- 4. Examples (REST) • Place a call http://server:9000/EasyIceService/Interaction/Call/?phonenumber=5551234 • Get an attribute from any interaction type http://server:9000/EasyIceService/Interaction/1234567890/Attribute/Eic_RemoteName (where 1234567890 is the interaction id) • Transfer an interaction http://server:9000/EasyIceService/Interaction/1234567890/Transfer/5551234 (where 1234567890 is the interaction id and 5551234 is the target) • Get the duration of an interaction http://server:9000/EasyIceService/Interaction/1234567890/Duration (where 1234567890 is the interaction id)
- 5. More Examples (REST) • Create a user http://server:9000/EasyIceService/User/?username=dummy&password=1234&extension=8101 (where « dummy » is the username, « 1234 » is the password and « 8101 » is the user extension) • Get a list of the statistics available in your system http://server:9000/EasyIceService/Statistics • Change a user status to Available http://server:9000/EasyIceService/User/dummy/Status/Available (where « dummy » is the username and « Available » is the status to set the user to) • Get the value of a server parameter http://server:9000/EasyIceService/ServerParameters/Work%Path (where « Work Path » is the name of the server parameter)
- 6. Examples (WCF/C#) • Get a list of all users wcfClient.GetUsers(); • Get a list of the statistics available in your system wcfClient.GetAllStatistics(); • Change a user status to Available wcfClient.SetUserStatus(« dummy », « Available »); (where « dummy » is the username and « Available » is the status to set the user to) • Play a wav file to an active call interaction wcfClient.PlayWavFileExtended(« 1234567890 », « serverwelcome.wav », true, false);
- 7. • IIS not required EasyIceService • WCF-based service, SOAP/REST API IceLib API •Interactions CIC •Configuration •Statistics •Reporting •Etc.
- 8. Functionalities • Place calls • Create chat interactions • Create callbacks • Send faxes (TIFF and PDF) • Create generic objects
- 9. Functionalities #2 • Create/Delete Users • Create/Delete Workgroups • Get Users and Workgroups properties • Create/Delete Stations • Get and change a user statuses
- 10. Functionalities #3 • Search for interactions based on – ANI/DNIS – Date/Time range – Interaction Id – Last agent – Last workgroup Full interaction history is returned
- 11. Functionalities #4 • If you see a statistic in ICBM, you can get it • Workgroup • Agent • System • Dialer • …
- 12. And much more • Download recordings • Transfer/Pickup/Hold/Mute/etc. any type of interactions • Play digits or wav file to an existing call • Send custom notifications • Launch IPA processes • Get any interaction attribute, duration, etc.
- 13. • To learn more, visit the Easy Ice Service blog at http://easyiceservice.wordpress.com • Purchase on ININ’s MarketPlace (http://marketplace.inin.com)