E-Connect CRM
- 2. Customer Value Cycle ACQUISITION REALISATION VALUE MINING Today RETENTION is more important for existing business than ACQUISITION
- 3. How to gain through CRM Increase Revenue Improve Customer Satisfaction
- 4. Continuous contact – all formats (SMS & Email) Subtlety & brevity Ensure “share of mind” on all “positive occasions” Constant reinforcement of your presence through blogs / emails / reminders Separate message for separate groups! Key requirements today
- 5. Don’t overdose on Product – customers don’t like it these days! Focus on image and relationship building Create articles of community interest & share Value-add to customer knowledge How to Communicate?
- 7. Multi-modal communication – both SMS and Email SMS through both Promotional and Transactional routes Unlimited eMailing Effective tracking of all messages Extremely cost effective Value for Money solution! Solution on the go … Just Sign up and get Started!
- 10. External communication with your customers Internal communication with your sales and marketing team Communication with your trade channel! Categorized messaging ensures different messaging to different groups! Where can I use it?
- 11. Database Management : Easy upload through bulk option to “duplicity checks” to “group options”... several features for easy database management. Outstanding SMS features : Multi-mode SMS to SMS merge option to Automated reminders – features that help you play with SMS options In Built e-Mailer – Only application to allow multiple “sender mail addresses” ; also available features like “HTML mails”, group mails, reminders, etc. Reports – effective tracking of all the communication sent What sets Econnect apart!
- 12. Multiple route – Transactional & Promotional to maintain effective delivery of all kinds of messages Easy grouping of customer base SMS Merge – first of its kind allowing “personalised” messages to be sent (similar to any mail merge) Automatic reminder – same message can be sent upto 5 times in pre-set mode Automated messages – automatic messaging for birthday, anniversary, festivals and special occasions What sets Econnect apart!
- 13. Low cost solution for both Transactional & Promotional messages SMS Merge – allows you to send “personalised” message in a “group command” ( akin to Mail Merge function of MS Word” Automatic SMS service for special occasions Reminder SMS in pre-set mode – same SMS sent automatically on pre-designated dates. Auto filter of multiple mobile numbers – no wastage Key Features – SMS/ Texting
- 14. “Free unlimited” mailing system Option for both Regular and HTML mails Full edit with color options & mail attachments Multiple Sender ID options – unique feature which allows you to use separate sender IDs for separate communications Automatic Reminder Service Salient Features - MAILING!
- 15. FEW SCREEN SHOTS OF THE APPLICATION How does it work!
- 16. COMMUNICATION PORTAL TO SEND SMS / EMAILS TO CUSTOMER BASE ANY TIME FROM ANY WHERE
- 17. MANAGE YOUR CUSTOMER BASE EFFECTIVELY THROUGH EASY CLASSIFICATION
- 18. SEND SMS IN GROUP MODE WITH “CC” TO SELECT INDIVIDUALS
- 19. SEND PRE-SET ALERTS ANYTIME SMS SENT TO “DND” CUSTOMERS USING TEMPLATE ROUTE
- 20. SMS MERGE ENABLES YOU TO SEND INDIVIDUAL MESSAGE “IN A GROUP MODE”
- 21. PRE-SET SMS TEMPLATES FOR VARIOUS OCCASIONS, ALL SENT AUTOMATICALLY ON DESIGNATED DATES/TIME
- 22. EXAMPLES OF SMSs SENT BY SOME OF THE eCONNECT USERS
- 23. Want to know more? • We show you the interface and how the system works. • We also discuss your specific needs. • It only takes 10 minutes. Contact us today and we will show you how Phone: + 91 98410 34235 E-mail: aravind@innovasphere.in Web: www.innovasphere.com/econnect