Increase Customer Satisfaction with Ivytalk
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The document promotes a mobile-first communication solution designed to enhance customer satisfaction through integrated messaging channels, including SMS and mobile apps. It highlights the benefits of improved communication, such as better operations and increased profitability, while emphasizing user control over communication preferences. Next steps include a follow-up meeting and potential demo or pilot.
Increase Customer Satisfaction with Ivytalk
- 1. Your Enterprise Messaging Partner For Enhanced Customer Satisfaction
- 2. The World is Rapidly Going Mobile www.ivytalk.com 2 • Disrupting Every Industry • Mobile First Design More Than 5 Billion Mobiles • Multi-Channel Required • SMS Remains Vital 30% Smartphones • Multi-Device Required • Mobile App + Mobile Web 20% Web Access Mobile Source: KPCB Internet Trends 2014
- 3. Communication is Changing www.ivytalk.com 3 Phone Online chat Messaging
- 5. Extend Your Mobile Customer Engagement • Inbound Integrated - SMS, email, mobile app, push, web Messages delivered to existing systems Full multimedia inbound messages Public, Exclusive or Private access • 2-Way Broadcast, Chat or Personal messaging Message translation across channels Simultaneous, multi-channel, multi-device conversations www.ivytalk.com 5
- 6. Personal, Secure and Convenient • The ONLY Integrated Contact Database Email, Phone, SMS, Mobile App + Future Devices like Connected TVs, Watches, etc. • Private and Secure Messaging Protects personal information and identity • Tailored to Each Individual Each person can choose and control their preferred communication channels www.ivytalk.com 6
- 7. Cost Effective Tool • Simple to Use Single message to targeted group Users pick their own method • Easy to Set Up Managed centrally or distributed Can be integrated with existing systems • Cost Effective Low annual cost based on usage No new hardware or software required www.ivytalk.com 7
- 8. Benefits of Improved Communication • Improved Operations • Reduced Risk • Reduced Loss • Increased Employee Satisfaction • Improved Customer Satisfaction • Increased Profitability www.ivytalk.com 8
- 9. Next Steps • Follow-Up Meeting • Demo and/or Pilot • Questions? www.ivytalk.com 9
- 10. THANK YOU Mary Jesse, CEO mary@ivycorp.net Skype mjesse16 Phone/SMS +1 425-890-5351