Edited lecture 1 introduction communication skills
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Communication involves transmitting and receiving messages between a sender and receiver. It is effective if the receiver understands and responds appropriately to the message. The main components of communication are the context, sender, message, medium, receiver, and feedback from the receiver to evaluate the success of the message.
Edited lecture 1 introduction communication skills
- 7. Introduction • What is communication? In simple words we can say that ““just to convey the message” If we go in more detail we can say that “ communication is the process of transmitting (A B) & Receiving (B A) Messages.
- 8. Effective Communication:- • If some one achieve the desired level of objective through communication , we can say that it is “effective communication”. e.g. If your communication get the proper response from the receiver it means that you effectively conveyed the message.
- 9. Consider the possibility of Communication Failure Expect audience resistance Recognize communication constraints Legal, social economic, psychological, institutional
- 10. Using gender-neutral terms for occupations, positions, roles, Terms that specify a particular gender can unnecessarily effect certain stereotypes when used generically. Avoid This Use Use This Instead businessman businessperson, executive, manager, business owner, chair, chairperson fireman firefighter housewife homemaker layman layperson, no specialist, nonprofessional postman mail or letter carrier policeman police officer or law enforcement officer salesman, saleswoman, salesperson, sales representative, sales associate, salesgirl spokesman spokesperson, workman worker
- 11. Components of Communication 1. Context – Internal Means – External Means 2. Sender (Encoder) 3. Message 4. Medium 5. Receiver (Decoder) 6. Feed Back
- 12. Context • Context tells us reason for communication and reasons may be 1. Internal 2. External
- 13. Internal: • Internal means a company wants to Discuss an idea/Issue to its employees – the message should be either in writing or verbal
- 14. External: • In eternal context –some query from stakeholders or from outside the organization- • You may response to query – Email – Fax – Telephone – Letter – Verbal etc.
- 15. Sender (Encoder) • When you sending the message, you are the “Encoder” . • Here the word you mean writer/Speaker decides whether the message should be in written or oral. He/She may choose Words, Symbols, Pictures or Graphics that express the objective in the real sense.
- 16. Message • Message is basically the basic idea that you want to communicate. • The message may be – Verbal, means (Written or Spoken) – Non-Verbal, means( Symbols, Pictures or unspoken). • This is very much important component of communication “ Your message should be or MUST be clear and easy to understand” • The most important element in message is your receiver . You must be well aware about your receiver. • While preparing a message you should keep in mind how your receiver will interpret the message.
- 17. Message (Cont.) • You (Sender) should also keep in mind your relationship with the receiver while preparing message. • some times wrong message may create a loss to your organization , to yourself. • or it can create a bad impression for you/your company.
- 18. Medium • Medium is basically channel through which your message reaches to receiver & channel vary from situation to situation. • E.g. Let’s say Govt of Pakistan wants to convey its message to Pakistani Nation , now Govt will select the effective medium it may be. • T.V • Radio • Papers • Or all of the above “keeping in view the Importance of the message.” When we talk at Micro /Organizational Level the medium may be writing or non-Verbal
- 19. Receiver (Decoder) • To whom the message is being sent. e.g. in case of Govt of Pakistan's Message, Pakistani Nation is receiver (Decoder). In simple words we can say that receiver is your reader (in case of press , letters etc.) or Listener (In case of TV, radio, Speaker Etc.) • Receiver is also known as decoder.
- 20. Feedback • Feedback is basically the response/reaction of Receiver after receiving the message. • Sender always need feedback to check weather the message effectively reached or not…? Or in other words…. • Sender need feedback to examine the success or failure of the message.
- 21. Guessing the Occupation of a Person Guess the Occupation of these two persons