Effective Student Management (EduERP)
Student Management!

Agenda!

||||-

Problem analysis
Review of the status quo
General principles for effectiveness
Critical to success factors

Mukom Akong T | @perfexcellent

Slide 2
After this section, you should be able to:

①  Describe the problems with student management
②  List the key elements of the problem
Meet … Seun Ibhrahim

He HATES queues!
Mukom Akong T | @perfexcellent

Slide 4
In 2013, why should someone
stand on a queue to …!

?!

☀  Collect forms
☀  Pay fees at a bank
☀  Get signatures & stamps on forms
☀  Submit filled forms
☀  Apply for a transcript
☀  Be issued a transcript
Mukom Akong T | @perfexcellent

Slide 5
What are the queues a
symptom of?
Mukom Akong T | @perfexcellent

Slide 6
After this section, you should be able to:
① 
② 
③ 
④ 

Describe how student data is managed today
Identify what works
Identify what does not work
Identify what is missing
Discussion Questions!
“What

constitutes great student
data management?”

§  How will it make Seun’s life better?
§  How will it benefit the university?
Mukom Akong T | @perfexcellent

Slide 8
Discussion Questions!
“Who

are the stakeholders in
delivering great student data
management”

§  Who are the actors involved?
§  What is their current ‘pain’?
Mukom Akong T | @perfexcellent

Slide 9
Discussion Questions!
“What

data needs to be
captured?”

§  Why is that data important?
§  Who will provide the data?
§  What format should it be presented in?
Mukom Akong T | @perfexcellent

Slide 10
What data do we need about
him?!
Bio-data
Contact details
Full academic record
Course yet to be cleared
Courses registered for
Courses cleared
Carry-over courses

Fee payment history
Disciplinary record
Mukom Akong T | @perfexcellent

Slide 11
Discussion Questions!
“how

do the current set of
‘portals’ match up?”

§  What have they gotten right?
§  What have they gotten wrong?
§  What are they lacking?
Mukom Akong T | @perfexcellent

Slide 12
Effective Student Management (EduERP)
#1| Define a unifying purpose!
☀ “WHY are we
doing this?”
☀ Guides
EVERYTHING
☀ Clarifies
process goals

Mukom Akong T | @perfexcellent

Slide 14
#2| Address all stakeholder’s
needs!

Mukom Akong T | @perfexcellent

Slide 15
#3| Clearly defined process!
Students

Students
Bursary
Lecturers

I-P-O!

Bursary
Lecturers
Registry

Banks

The set of steps and business logic
required to transform inputs into outputs
Mukom Akong T | @perfexcellent

Slide 16
#4| Use the best tool for the job!

☀ Databases
☀ Web front-ends
☀ APIs for integration

Ensure your tools support sharing of data
Mukom Akong T | @perfexcellent

Slide 17
#5| Integrate like crazy!
Academic
Records!

Accommo
dation!

Financial
Records!

Library
system!

Student
ID cards!

Infotech
services!

Mukom Akong T | @perfexcellent

Slide 18
Effective Student Management (EduERP)
Get buy-in!

Students
Bursary
Lecturers
Banks

Mukom Akong T | @perfexcellent

Slide 20
Over-Communicate!

Status updates
System outage
New features
Use cases
Discontinued features
Mukom Akong T | @perfexcellent

Slide 21
Define & clarify all Processes!

Mukom Akong T | @perfexcellent

Slide 22
Stakeholder-specific training!

☀ Bursary staff
☀ Registry staff
☀ Technical staff
☀ Software developers
☀ Students

Mukom Akong T | @perfexcellent

Slide 23
Continuously seek feedback & use to
improve the system!

☀ Overall performance
☀ What’s working?
☀ What’s not working?
☀ What’s missing?

Mukom Akong T | @perfexcellent

Slide 24
Anticipate & manage bottlenecks!
Archaic policies
Technology
Skills/competence
People

Mukom Akong T | @perfexcellent

Slide 25
“Thank you for making my life easier!”
Mukom Akong T | @perfexcellent

Slide 26

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Effective Student Management (EduERP)

  • 2. Student Management! Agenda! ||||- Problem analysis Review of the status quo General principles for effectiveness Critical to success factors Mukom Akong T | @perfexcellent Slide 2
  • 3. After this section, you should be able to: ①  Describe the problems with student management ②  List the key elements of the problem
  • 4. Meet … Seun Ibhrahim He HATES queues! Mukom Akong T | @perfexcellent Slide 4
  • 5. In 2013, why should someone stand on a queue to …! ?! ☀  Collect forms ☀  Pay fees at a bank ☀  Get signatures & stamps on forms ☀  Submit filled forms ☀  Apply for a transcript ☀  Be issued a transcript Mukom Akong T | @perfexcellent Slide 5
  • 6. What are the queues a symptom of? Mukom Akong T | @perfexcellent Slide 6
  • 7. After this section, you should be able to: ①  ②  ③  ④  Describe how student data is managed today Identify what works Identify what does not work Identify what is missing
  • 8. Discussion Questions! “What constitutes great student data management?” §  How will it make Seun’s life better? §  How will it benefit the university? Mukom Akong T | @perfexcellent Slide 8
  • 9. Discussion Questions! “Who are the stakeholders in delivering great student data management” §  Who are the actors involved? §  What is their current ‘pain’? Mukom Akong T | @perfexcellent Slide 9
  • 10. Discussion Questions! “What data needs to be captured?” §  Why is that data important? §  Who will provide the data? §  What format should it be presented in? Mukom Akong T | @perfexcellent Slide 10
  • 11. What data do we need about him?! Bio-data Contact details Full academic record Course yet to be cleared Courses registered for Courses cleared Carry-over courses Fee payment history Disciplinary record Mukom Akong T | @perfexcellent Slide 11
  • 12. Discussion Questions! “how do the current set of ‘portals’ match up?” §  What have they gotten right? §  What have they gotten wrong? §  What are they lacking? Mukom Akong T | @perfexcellent Slide 12
  • 14. #1| Define a unifying purpose! ☀ “WHY are we doing this?” ☀ Guides EVERYTHING ☀ Clarifies process goals Mukom Akong T | @perfexcellent Slide 14
  • 15. #2| Address all stakeholder’s needs! Mukom Akong T | @perfexcellent Slide 15
  • 16. #3| Clearly defined process! Students Students Bursary Lecturers I-P-O! Bursary Lecturers Registry Banks The set of steps and business logic required to transform inputs into outputs Mukom Akong T | @perfexcellent Slide 16
  • 17. #4| Use the best tool for the job! ☀ Databases ☀ Web front-ends ☀ APIs for integration Ensure your tools support sharing of data Mukom Akong T | @perfexcellent Slide 17
  • 18. #5| Integrate like crazy! Academic Records! Accommo dation! Financial Records! Library system! Student ID cards! Infotech services! Mukom Akong T | @perfexcellent Slide 18
  • 21. Over-Communicate! Status updates System outage New features Use cases Discontinued features Mukom Akong T | @perfexcellent Slide 21
  • 22. Define & clarify all Processes! Mukom Akong T | @perfexcellent Slide 22
  • 23. Stakeholder-specific training! ☀ Bursary staff ☀ Registry staff ☀ Technical staff ☀ Software developers ☀ Students Mukom Akong T | @perfexcellent Slide 23
  • 24. Continuously seek feedback & use to improve the system! ☀ Overall performance ☀ What’s working? ☀ What’s not working? ☀ What’s missing? Mukom Akong T | @perfexcellent Slide 24
  • 25. Anticipate & manage bottlenecks! Archaic policies Technology Skills/competence People Mukom Akong T | @perfexcellent Slide 25
  • 26. “Thank you for making my life easier!” Mukom Akong T | @perfexcellent Slide 26