Effective user choice in public markets
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The document discusses the importance of effective user choice in public markets, emphasizing the need for consumers to make informed decisions among various suppliers. It highlights behavioral barriers that hinder good decision-making and suggests that information must be clear, understandable, and tailored to citizens' needs, sometimes requiring additional help with interpretation. The conclusion stresses that while more information can enhance decision-making, it must be carefully managed to avoid adverse effects such as collusion in markets with limited competition.
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Effective user choice in public markets
- 1. Discussion effective user choice in public markets Ramsis Croes and Misja Mikkers Discussion effective user choice in public markets Ramsis Croes and Misja Mikkers Nederlandse Zorgautoriteit (NZa) & Tilburg University February 28, 2019
- 2. Discussion effective user choice in public markets Ramsis Croes and Misja Mikkers Summary CMA focusses on promoting effective competition by consumers should be well informed make active choices between enough suppliers However, CMA notices behavioral barriers to good decision making improve information more information better understandable information promote awareness and planning ahead
- 3. Discussion effective user choice in public markets Ramsis Croes and Misja Mikkers Is more information always better? information in health care is difficult to understand for consumers, help (e.g. choose and book in the UK) may be needed transparancy of contracted prices between e.g. insurers and hospitals can lead to collusion in markets with adverse selection, more information may lead to more selection
- 4. Discussion effective user choice in public markets Ramsis Croes and Misja Mikkers Is more choice always better?
- 5. Discussion effective user choice in public markets Ramsis Croes and Misja Mikkers Conclusion Information should enhance decision making of citizens information should be tailored to their needs help with interpretation is sometimes needed choice between relevant alternatives