The customer was experiencing poor internet connectivity and occasional disconnections. A team of specialists was assigned to identify the problem and provide flexible solutions. The team found that the Wi-Fi signal strength was weak due to factors like the type of antenna being used, its height above ground, and nearby obstructions. The team recommended upgrading the antenna and placing it in a higher location with line of sight to improve the signal range. They also proposed a monthly maintenance plan for the first 6 months and 1-year warranties for the router and antenna.