Elements of business skills chapter 3 slides
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The document discusses different types of hotel and food & beverage classifications. It provides examples of 1-5 star hotels in Singapore and describes characteristics of different accommodation types from hostels to serviced apartments to resorts. It also categorizes various food & beverage operations such as theme restaurants, fast food restaurants, coffee houses, food courts, buffet restaurants, and more. Key details around classification and examples of each type are given.
Elements of business skills chapter 3 slides
- 1. Characteristics of a Hotel Highest standard of luxury & comfort Unique & original architectural design/style Construct using highest grade material 24-hr room service Excellent fine dining restaurants Great attention to guest needs, e.g. Valet & concierge Business centre Meeting rooms Ballrooms Recreational facilities, e.g. gym, spa, etc Amenities in guestroom, e.g. internet, DVD, mini-bars, television, etc
- 2. 4-star hotel!!! Highest standard of luxury & comfort Unique & original architectural design/style Construct using highest grade material 24-hr room service Excellent fine dining restaurants Great attention to guest needs, e.g. Valet & concierge Business centre Meeting rooms Ballrooms Recreational facilities, e.g. gym, spa, etc Amenities in guestroom, e.g. internet, DVD, mini-bars, television, etc
- 4. Check out their website M-hotel website picture gallery
- 6. 3-star hotel!!! Highest standard of luxury & comfort Unique & original architectural design/style Construct using highest grade material 24-hr room service Excellent fine dining restaurants Great attention to guest needs, e.g. Valet & concierge Business centre Meeting rooms Ballrooms Recreational facilities, e.g. gym, spa, etc Amenities in guestroom, e.g. internet, DVD, mini-bars, television, etc
- 9. Check out their website Royal Peacock Hotel
- 10. 2-star hotel!!! Highest standard of luxury & comfort Unique & original architectural design/style Construct using highest grade material 24-hr room service Excellent fine dining restaurants Great attention to guest needs, e.g. Valet & concierge Business centre Meeting rooms Ballrooms Recreational facilities, e.g. gym, spa, etc Amenities in guestroom, e.g. internet, DVD, mini-bars, television, etc
- 13. Check out their website Hotel 81
- 14. 1-star hotel!!! Highest standard of luxury & comfort Unique & original architectural design/style Construct using highest grade material 24-hr room service Excellent fine dining restaurants Great attention to guest needs, e.g. Valet & concierge Business centre Meeting rooms Ballrooms Recreational facilities, e.g. gym, spa, etc Amenities in guestroom, e.g. internet, DVD, mini-bars, television, etc
- 16. Classification of Hotels 2-star 1-star 4-star 3-star 5-star 4-star 5-star Hotel 81 Royal Peacock Hotel M Hotel Raffles Hotel Budget hotel Boutique Hotel Deluxe hotel Luxury hotel
- 17. HOSPITALITY INDUSTRY Chapter 3.2
- 18. Classification of Hotels 2-star 1-star 4-star 3-star 5-star 4-star 5-star Hotel 81 Royal Peacock Hotel M Hotel Raffles Hotel Budget hotel Boutique Hotel Deluxe hotel Luxury hotel
- 19. Hotels, Motels, guesthouse and Bed-&-Breakfast are NOT given any star ratings Then how do we tell if they are good and what are the amenities each provide?
- 20. Hostel Dormitory style (sharing of rooms and common toilets) Cater to backpackers or travellers who are on budget
- 21. Good & Bad of hostel? GOOD cheap more interaction between guests than in traditional hotels Most hostels have a library of travel guides for guests to use to plan out their journey DVD libraries and book 'swap systems'
- 22. Good & Bad of hostel? GOOD Hostel staff provide free, independent advice on the best places to eat and drink, travel options. Many hostels provide activities for their guests for a nominal charge or no charge at all.
- 23. Good & Bad of hostel? BAD Theft Lack of privacy during sleeping or changing of clothes Noise due to snoring or people returning at different time Smell as people have different level of hygiene
- 25. Hostel in Singapore Betel Box InnCrowd Backpackers Hostel Travllers ' Rest_stop
- 26. Guesthouses Large private house Refurbished rooms Lodging & simple meal Family-owned
- 27. Guesthouse in Singapore Little India Guesthouse Backpacker Cozy Corner GuestHouse Pasir Panjang Guesthouse
- 28. Bed-&-Breakfast As the name suggest Operated by private home owners May/may not have private bathroom
- 29. B&B in Singapore? Sleepy Sam 1BnB Singapore Orchid corner
- 30. MOTEL Motor + Hotel Located off highways For tired motorists Room + parking There’s no Motel in Singapore. Why?
- 31. Motels in other countries Martin Motel Alyssa Motel Casa de Gringo Motel
- 32. Serviced apartments Apartment units , like a normal home With hotel services With hotel facilities Additional amenities e.g. household appliances For guests (business travellers/families) that stays over a week
- 33. Serviced Apartments in Singapore Far East Organisation SA Great World SA Ascott Group SA
- 34. Resorts Relaxation + recreation Wide range of activities , e.g. dining, sports, entertainment, shopping Away from city areas Beach resorts/mountain resorts Tourist attractions
- 35. Resorts overseas Genting highlands Siam Beach Resort Disney World Club Med
- 36. Summary TB p54 LA1 Hostel Guesthouse Bed-&-Breakfast Motel Hotel Resort
- 37. Hotel Operation
- 38. Recap Hotel 81 Royal Peacock Hotel M Hotel Raffles Hotel Examples? 2-star 1-star 4-star 3-star 5-star 4-star 5-star How many stars? Budget hotel Boutique Hotel Deluxe hotel Luxury hotel Classification
- 39. Classification of accommodation Examples Features Classification Resorts Serviced apartments B&B Motel
- 40. Hotel operation Front-of-the-house staff have direct contact with guests Back-of the-house Staff that work behind the scene and do not have much direct contact with guest
- 41. What do these staff do in the hotel? Front-of-the-house or Back-of-the-house? Bell staff Reception Concierge Waiter/waitress Human resource Housekeeping Security staff Accounting Marketing
- 42. Hotel operation Front-of-the-house staff have direct contact with guests Reception Concierge Waiter/waitress Bell staff Back-of the-house Staff that work behind the scene and do not have much direct contact with guest Human resource Housekeeping Accounting Marketing Security staff
- 43. There are many ways to classify drinks… Alcoholic vs Non-alcoholic Sugared vs Non-sugared Fizzy vs Non-fizzy
- 44. Classification of F&B operations Huh? Food also need to classify?
- 45. Theme restaurant Fast Food Restaurant Coffee house Food court Buffet Restaurant Fine dining restaurant Catering service Ethnic Restaurant Family restaurant F&B operations
- 46. Often found in hotels Grand & stylish ‘ Cuisine ’ Wait staff are required to be extremely attentive and have good knowledge of the food served Fine dining
- 47. Theme restaurant Based on a concept or idea Decoration, food, music & overall feel are design around the same theme Customers are attracted to the theme
- 48. Theme restaurants in Singapore Hard Rock Café Planet Hollywood Igors – The Main Event Rainforest café (closed) Snoopy restaurant (closed)
- 49. Ethnic restaurants Reflects a particular culture Using Décor, settings, uniform, etc
- 50. Ethnic café in Singapore Too many to list… Miyabi Tung Lok Pho Hua Madam Saigon Jang Shou
- 51. Family restaurants Caters to families Family friendly atmosphere Offer children’s menu, balloons, activity sheet and even playgrounds for young customers located at places with high human traffic volume
- 52. Family restaurants in Singapore Ikea Swensen Pizza Hut Prego
- 53. Buffet restaurants Serve wide range of food & drinks Spread on long tables Few wait staff Charge one price regardless of how much you eat Price varies
- 54. Buffet restaurants in Singapore Sakura Seoul Garden Vienna Pariss
- 55. Fast food restaurants Serve customers quickly Factory-like production Cooked in bulk in advance or reheat upon order Found everywhere in Singapore
- 56. Name me some of the fast food restaurants found in Singapore Macdonald’s KFC Long John Silver MOS burger Burger King A&W Carl’s Jr
- 57. Coffee house Specialised in coffee & tea Sell light snacks Place for socialising , read, write or pass time Located in areas with high human traffic E.g.
- 58. Make a guess, where & what is this?
- 61. Food court Offer wide variety of food selection Order from any stall and eat at a common area In shopping malls & neighborhood centers Relatively cheap
- 63. Catering services Food order in advance Cook in advance or on-site Buffet style at location specify by customer Tables, chairs & cutlery provided For all occasions, company functions, weddings, parties, etc
- 64. Some catering firms in SG Eatz Select Friends Empire Food
- 65. Where to dine? If you are rushing for time… If you have $10 to spend… If you want to sit down, chit-chat and watch people walk by… If you have $300 to spend for your girlfriend’s birthday… It is your company’s AGM…
- 66. Summary TB p65 LA2 Coffee house Coffee bean & tea leaf Ethnic restaurant Bali Thai Fine dining Equinox, Les Amis Theme restaurant Igor Family restaurant Swensen Buffet restaurant Sakura Fast-food restaurant LJS, BK, Mac, KFC Food court Food republic, Banquet
- 67. Summary TB p66 LA3 Service Apartment Hostel Bed-and-breakfast Luxury/deluxe Hotel Beach Resort