Elevate™ by Unisys
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The document discusses the transformation of the banking industry with a significant decrease in branch usage and an increase in mobile and online banking. It highlights the emergence of fintech unicorns and emphasizes the need for banks to adapt to the evolving digital ecosystem to improve customer experience and operational efficiency. Unisys positions itself as a partner for banks in their digital transformation journey, boosting service quality while reducing costs.
![© 2017 Unisys Corporation. All rights reserved. 7
…but most banks don’t know what to do next
Banks’ View of Digital Ecosystem, 2016
]
96%
bankers agree with
evolution of digital
banking ecosystem
13%
see their core systems
and other technology
sustaining such an
ecosystem
Banks’ View of their Core Systems to
Sustain the Ecosystem, 2016](https://image.slidesharecdn.com/elevate-170724211423/85/Elevate-by-Unisys-7-320.jpg)
Elevate™ by Unisys
- 1. Digital Banking Ecosystem Feb 9th, 2017
- 2. © 2017 Unisys Corporation. All rights reserved. 2 Can you imagine a world without banks?
- 3. © 2017 Unisys Corporation. All rights reserved. 3 People are already banking without banks 0% 100% Disintermediation
- 4. © 2017 Unisys Corporation. All rights reserved. 4 * Transformation of Global Banking Transactions 2015 vs. 2014 21% Decrease in Use of Bank Branches 42% Increase in Use of Banking Mobile Apps 58% Increase in Use of Banks’ Online Portals
- 5. © 2017 Unisys Corporation. All rights reserved. 5 Alipay $60B SoFi $4B Lufax $18.5B JD Finance $7B Stripe $5B Credit Karma $3.5B Global FinTech Unicorns Are Emerging as New Winners
- 6. © 2017 Unisys Corporation. All rights reserved. 6 4.5X Sales 75% Time Deposits online 90% Account Holders Interactions 98% of all retail transactions -45% customer dissatisfaction 30% release in branch capacity #BBVA #Citi Some banks are getting it right…
- 7. © 2017 Unisys Corporation. All rights reserved. 7 …but most banks don’t know what to do next Banks’ View of Digital Ecosystem, 2016 ] 96% bankers agree with evolution of digital banking ecosystem 13% see their core systems and other technology sustaining such an ecosystem Banks’ View of their Core Systems to Sustain the Ecosystem, 2016
- 8. © 2017 Unisys Corporation. All rights reserved. 8 ∞Cross/Up Sell Customer Lifetime Value Higher Sales & Marketing Rich Customer Experience Expand Market Share Uncover Opportunities
- 9. © 2017 Unisys Corporation. All rights reserved. 9
- 10. © 2017 Unisys Corporation. All rights reserved. 10 Elevate High Level Components and Services Micro ServicesOmni Channel Engagement Platform Security Other Data Products AML and Fraud Detection Digital Banking Aggregator Shared Business Rules, Automation, Customer Interaction Repository Cloud Delivery Platform Mortgage & Loans Origination Saving Origination Current Accounts Origination Mortgage & Loans Services Savings Services Current Accounts Services Analytics ECM Regulatory and Legal CRM Authentication Advisory Services Transformation and Integration Services Application Services BPO and Managed Services
- 11. © 2017 Unisys Corporation. All rights reserved. 11 How Elevate benefits the bank and its customers… • Responsive and seamless customer experience across all touch points • Delightful Customer Journey due to personalized products and services • Improve Operational efficiencies across the value chain • Effective and Efficient Marketing and Sales • Discover new markets and exploit opportunities • Deepen customer satisfaction and loyalty, driving long-term relationships and profitability • Consistency of responses minimizes friction • Maximizes relevance of offers and increase sales conversions • Beat the competition with faster innovations and smart effective targeting Upsell Cross Sell Improved Efficiency Physical Digital
- 12. © 2017 Unisys Corporation. All rights reserved. 12 “With this new digital process, we increased the quality of service to Caixa customers while reducing costs significantly.” Teotonio Costa Rezende, Housing Director, Caixa Econômica Federal “Unisys’ leading edge technology that has allowed us to quickly bring new services and products to our customers without compromising the security of our data.” Larry Peterson, Vice President Data Processing, Union Bank & Trust “Unisys is a strong partner in our transformation to an Omnichannel environment that provides positive customer experience.” Latin American Commercial Bank, Sr.Director What are people saying about Unisys?
- 13. © 2017 Unisys Corporation. All rights reserved. 13 READY TO ELEVATE YOUR BANKING EXPERIENCE?