Embedder for Confluence - Quick Introduction
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The document introduces the Embedder for Confluence, a tool designed by Amoeboids Technologies to enhance user self-service by embedding Confluence content within applications. It highlights use cases in customer service and marketing, emphasizing the power of knowledge accessibility for end users. The installation and customization process is simplified to cater to diverse branding needs, and advanced API options are available for further customization.
Embedder for Confluence - Quick Introduction
- 2. Hello! I am Anand Inamdar CEO & Product Owner Amoeboids Technologies Private Limited https://amoeboids.com 2
- 3. Problem Statement How to make it easy for end users to find answers on their own?
- 4. Customer service is the new marketing. 4
- 5. Using Confluence? ▪ Confluence is a powerful & collaborative documentation/wiki tool. ▪ Disciplined teams use it as a single source of truth for executing their strategy. ▪ Many teams are already using Confluence as knowledge base for their product/s. 5
- 6. Welcome Embedder Broadcast your Confluence content anywhere you need 6
- 7. Use Cases Customer Service Let your users easily access support documentation, right within your SaaS app. Reduce load on your support team by encouraging self-service. 7 Marketing Highlight relevant information, events, content where your users are. Customer service is the new marketing. Solve for the customers.
- 8. Power of Embedder Easy Setup Install in your Confluence & configure for each space separately. Get started in a few minutes, no coding skills required. Branded The Embedder widget can be customised to meet your brand’s guidelines. Super flexible configs to help you solve for the customer. Advanced API Need something advanced? Well, we’ve got your back. Use the advanced JS API for Embedder & make the widget behave as the situation demands. 8
- 9. Quick Demo 9 Encourage self-service for your customers!
- 10. Thanks! Any questions? Reach out to us ● https://embedder.roadmapper.app ● aos@amoeboids.atlassian.net 10
- 11. Credits Special thanks to all the people who made and released these awesome resources for free: ▪ Presentation template by SlidesCarnival ▪ Photographs by Unsplash 11