Empathy Driven Development: Rescuing Value from the Bermuda Triangle of Waste

The document discusses empathy driven development, which relies on development teams making decisions based on empathy towards stakeholders. It emphasizes the need for teams to creatively self-organize to work around barriers isolating them from stakeholders. Common barriers include stakeholders being inaccessible, unvalidated assumptions about needs, and layers of proxies between stakeholders and teams. The document provides examples of how to develop empathy through activities like empathy mapping and observing stakeholders directly. It stresses applying principles of transparency, inspection and adaptation to improve stakeholder empathy over time.