![To summarize my career experience: Human Resources Employee Relations Customer Service Facilities Management Benefits Administration Small Business Marketing and Operations A previous business owner of 10 years with additional career experience working in positions of team, coaching and leadership roles. Thank you for viewing my presentation. Very truly yours, Darryl Brooks 626-394-0703 [email_address]](https://image.slidesharecdn.com/employee-as-customerv4-1226909355680166-8/85/Employee-As-Customerv4-9-320.jpg)
Employee As Customerv4
- 1. My personal philosophy… Toss out what does not work in your life and keep what does After a disappointment – take what you’ve learned and see how it can best be applied to your life Surround yourself with people who share similar dreams and goals Always be kind – and correct those who confuse kindness with weakness Next - are some beliefs on business from others that align with my own…
- 2. “ You have to treat your employees like customers.” —Herb Kelleher, complete answer, upon being asked his “secrets to success” Source: Joe Nocera, NYT , “Parting Words of an Airline Pioneer,” on the occasion of Herb Kelleher’s retirement after 37 years at Southwest Airlines (SWA’s pilots union took out a full-page ad in USA Today thanking HK for all he had done; across the way in Dallas American Airlines’ pilots were picketing the Annual Meeting)
- 3. The Customer Comes Second: Put Your People First and Watch ’Em deliver — Hal Rosenbluth and Diane McFerrin Peters
- 4. Organizations exist to serve . Period. Leaders live to serve . Period.
- 5. “ eighty percent of success is showing up.” — Woody Allen
- 6. “ You can make more friends in two months b y becomin g interested in other p eo p le than you can in two years by trying to get other people interested in you.” —Dale Carnegie
- 7. “ People want to be part of something larger than themselves . They want to be part of something they’re really proud of, that they’ll fight for , sacrifice for , trust .” — Howard Schultz, Starbucks ( IBD /09.05)
- 8. “ We are a ‘Life Success’ Company.” Dave Liniger, founder, RE/MAX
- 9. To summarize my career experience: Human Resources Employee Relations Customer Service Facilities Management Benefits Administration Small Business Marketing and Operations A previous business owner of 10 years with additional career experience working in positions of team, coaching and leadership roles. Thank you for viewing my presentation. Very truly yours, Darryl Brooks 626-394-0703 [email_address]