Enabling People Centric Processes - a Microsoft IT Preview Guide

Enabling
People-Centric IT
Preview Guide
June 2013

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Table of Contents
Enabling People-Centric IT ............................................................................................................................................... 3
Overview ................................................................................................................................................................................. 4
Empower Your Users ........................................................................................................................................................... 7
Overview ................................................................................................................................................................................. 8
Simplify BYOD Registration and Enrollment .............................................................................................................. 9
Enable Consistent Access to Corporate Resources ................................................................................................. 11
Enable Modern Work Styles with Microsoft VDI ..................................................................................................... 13
Automate How Users Connect to Internal Resources ........................................................................................... 15
Unify Your Environment ................................................................................................................................................... 17
Overview ............................................................................................................................................................................... 18
Extend and Manage Through the Cloud ................................................................................................................... 19
Simplify User-Centric Management Across Devices ............................................................................................. 20
Enable Comprehensive Settings Management Across Platforms .................................................................... 21
Define a Common Identity for Accessing Resources On-Premises and in the Cloud ............................... 23
Protect Your Data .............................................................................................................................................................. 25
Overview .............................................................................................................................................................................. 26
Selectively Wipe Devices ................................................................................................................................................. 27
Centralize with Policy-Based Access Control ........................................................................................................... 28
Enable Multifactor Authentication & Rights Management Services ............................................................... 31
Summary .............................................................................................................................................................................. 33
Appendix .............................................................................................................................................................................. 35
Some information relates to pre-released product which may be substantially modified before it’s commercially released.
Microsoft makes no warranties, express or implied, with respect to the information provided here.

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Enabling People-Centric IT
Using Microsoft®
Windows Server®
2012 R2, Microsoft®
System Center 2012 R2 Configuration Manager, and
Windows Intune™ to enable the consumerization of IT
without compromising compliance

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Overview
The proliferation of consumer devices and ubiquitous information access is driving
the enterprise away from a device-centric model centered on corporate-owned and
provisioned devices to a bring-your-own-device (BYOD) model in which employees use
their own devices to access corporate applications and data. When they’re working, people
expect consistent access to corporate tools and data regardless of the type of device
they’re using. They also want their corporate-issued technology and resources to look and
behave like their personal technology—always on and always available from any device,
from virtually anywhere.
Figure 1 Today’s challenges
The trend toward BYOD and with it the move toward the consumerization of IT presents
an opportunity for IT to help increase user productivity and satisfaction. At the same time,
it brings numerous management and security challenges to IT organizations, which must
see that enterprise infrastructure and corporate data are protected from malicious intent,
while ensuring that these resources can be accessed in compliance with corporate policies
regardless of device type or location.
An enterprise model that supports the use of consumer devices in the workplace and the
ability to work from virtually anywhere, anytime must move from a device-centric view of
IT management to one that’s people-centric.
Users expect to be able
to work in any location
and have access to all
their work resources.
The explosion of devices is
eroding the standards-based
approach to corporate IT.
Deploying and managing
applications across platforms
is difficult.
Users need to be productive
while maintaining compliance
and reducing risk.

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Figure 2 People-centric IT
Microsoft assists IT in supporting consumerization of IT, and in retaining effective
management, security, and compliance capabilities. The enterprise tools and technologies
that Microsoft provides can help with key enterprise tasks—for example, identifying
non-corporate devices, delivering applications and data to those devices with the best
possible user experience, and establishing and enforcing policies on devices, based on the
user’s role within the organization. Microsoft enterprise tools and technologies can help IT
maintain security across all device types, regardless of whether the devices are corporate or
personal assets, and establish security measures that protect their organization’s systems,
data, and network.
With the upcoming releases of Microsoft®
Windows Server®
2012 R2, Microsoft®
System
Center 2012 R2 Configuration Manager, and Windows Intune™, Microsoft builds on a
comprehensive, people-centric solution that empowers user productivity while supporting
the management needs of IT.
For enterprise users, Microsoft solutions empower users’ productivity and provide:
Simplified registration and enrollment for BYOD. Users can manage their devices as
well as install corporate apps through a consistent company portal.
Consistent access to company resources across devices. Users can use the device of
their choice to access corporate resources regardless of location.
Support for modern work styles with Microsoft Virtual Desktop Infrastructure.
Microsoft Virtual Desktop Infrastructure (VDI) enables IT to deliver a corporate desktop
and applications to employees that they can access from their personal and corporate
devices, from both internal and external locations, with the infrastructure running within
the corporate datacenter.
Automatic connection to internal resources when needed. Users can access
corporate resources automatically when support for single sign-on and other automatic
authentication mechanisms is enabled.
Empower users
Allow users to work on the devices
of their choice and provide consistent
access to corporate resources
Unify your environment
Deliver a unified application and
device management on-premises
and in the cloud.
Protect your data
Help protect corporate information
and manage risk.

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For IT professionals, Microsoft solutions unify the environment and provide:
Unified management of on-premises and cloud-based mobile devices. IT can extend
its System Center Configuration Manager infrastructure with Windows Intune to support
cloud management of mobile devices. This enables IT to publish corporate apps and
services across device types, regardless of whether they’re corporate-connected or
cloud-based.
Simplified, user-centric application management across devices. IT gains efficiency
with a single administration console, where policies can be applied across group and
device types.
Comprehensive settings management across platforms, including certificates,
virtual private networks (VPNs), and wireless network profiles. Policies can be applied
across various devices and operating systems to meet compliance requirements, and IT
can provision certificates, VPNs, and Wi-Fi profiles on personal devices within a single
administration console.
These solutions also help protect corporate data by providing:
The ability to protect corporate information by selectively wiping apps and data.
IT can access managed mobile devices to remove corporate data and applications in the
event that the device is lost, stolen, or retired from use.
Policy-based access control to corporate applications and data. IT can set policy-
based access control for compliance and data protection.
A common identity for accessing resources on-premises and in the cloud. IT can
better protect corporate information and mitigate risk by being able to restrict access to
corporate resources based on user, device, and location.
This guide provides an overview of the solutions Microsoft offers to help enterprises
transition from a device-centric to a people-centric, consumerized IT environment without
compromising compliance. It also provides details about how Microsoft solutions and
products can help IT organizations use a people-centric approach to client management.
Microsoft’s solution optimizes the application infrastructure, provides unified
management, and supports the latest security and access models.
Note: Features and supported platforms are subject to change until the final release
of the products mentioned in this guide. The information contained here represents
the current view of Microsoft Corporation on the issues discussed as of May 1, 2013. As
Microsoft must respond to changing market conditions, it should not be interpreted
to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the
accuracy of any information presented within this document.

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Empower Your Users
Enable people to use their chosen devices at work
and provide consistent access to corporate resources

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Overview
Today’s users want to access corporate applications and data from anywhere and from
any device (smartphones, tablets, and PCs), and they want a streamlined way to provision
a new device for corporate information access. Then, after their device is provisioned,
they want a consistent way to access corporate applications and data from their devices,
including a simplified sign-on process and easy access to tools virtually anytime, from
anywhere.
IT must find ways to accommodate the proliferation of consumer devices and support
access to corporate resources from locations outside the tightly controlled corporate
network setting. They need a management infrastructure that’s efficient, cost-effective, and
secure. Finally, it’s important to have enterprise management tools that make it easy to set
up and manage devices, and solutions that provide access to corporate applications and
data from locations within and outside the corporate network.
The following sections outline key capabilities and present sample business scenarios that
show how Microsoft empowers users by enabling people-centric IT.
Challenges
Users want to use the device of their choice and have
access to both their personal and work-related applications,
data, and resources.
Users want an easy way to be able to access their
corporate applications from anywhere.
IT departments want to empower users to work this way, but
they also need to control access to sensitive information
and remain in compliance with regulatory policies.
Solutions
Users can register their devices, which makes them known
to IT, who can then use device authentication as part of
providing access to corporate resources.
Users can enroll their devices, which provides them with
the company portal for consistent access to applications
and data, and to manage their devices.
IT can publish access to corporate resources with
conditional access based on the user’s identity, the device
they are using, and their location.
Empower Your Users

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Simplify Bring-Your-Own-Device
(BYOD) Registration and Enrollment
Until a few years ago, most IT organizations discouraged or explicitly prevented employees
from using personal devices for business-related data. It simply wasn’t necessary to
support users’ personal devices.
However, employees often have or want more up-to-date devices than what IT has
provided, leading people to demand that they be able to use their own technology at
work. This requires IT to support a growing number and wider range of device types in
their enterprise infrastructure, as well as frequent replacement of devices and regular
introductions of new technology. This drives the need for flexibility—IT must be able to
support and manage the current generation of devices as well as those two or three (or
more) generations out. And this support must extend not only to corporate assets, but also
to employee-owned devices.
Business Requirements
Scenario: Joan from finance just purchased a new smartphone for her personal use. At
first, she carries both her personal and corporate smartphones with her, but she quickly
finds that carrying two phones is inconvenient. She asks the IT department if she can give
back her corporate phone and access the corporate apps she needs through her personal
smartphone, which is newer and faster than her work smartphone.
Joan needs an easy way to configure her personal devices for use at work.
IT needs a way to support the use of employee-owned devices in the
workplace while retaining management control of the devices used to
access corporate resources.
The People-Centric IT Solution
In the past, the answer to this scenario would have been “No.” But because Joan’s company
has implemented Microsoft’s solution for BYOD scenarios, Joan is able to work on her
device, and IT retains the control they require to remain compliant with corporate policies.
Supporting BYOD in the workplace requires a simple way for users to register their
devices for use and ways to enable IT to manage those devices as part of the corporate
infrastructure. Workplace Join in Windows Server 2012 R2 enables users to register their
devices in Active Directory®
, and IT can require multi-factor authentication as part of
this process. Additionally, users can enroll their devices for management, which joins the
devices to Windows Intune and allows the installation of the company portal.
So, for example, when Joan registers her device, she makes it “known” to IT, and IT can then
configure conditional access policies that take into account not only Joan’s identity, but
also the device she’s using. After Joan enrolls her device, she can access her applications
Empower Your Users

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and manage her own device through the company portal that’s installed.
System Center 2012 R2 Configuration Manager and Windows Intune together gather
information about the user and device and allow IT to manage the device.
Windows Server 2012 R2
• Users can register their devices, which makes the device “known” to IT, which can then
use device authentication as part of providing access to corporate resources. Device
registration is a “give-and-get” scenario. The user “gives” by registering the device, and
in turn “gets” access to resources. From an IT perspective, after the device is registered,
it becomes an object in Active Directory and, as such, it can be used as a part of the
authentication and access policies.
• Registering a device enables single sign-on and access to corporate data through
Workplace Join. This enables IT, in return for knowing about the device, to provide
access to applications and data that otherwise wouldn’t be available.
System Center 2012 R2 Configuration Manager and Windows Intune
• An easy way for users to access all their corporate applications from one place is
by enrolling their devices for access to the company portal. This enrollment adds
the device into the unified device management solution and allows the installation
of the company portal. IT can populate the company portal with internal line-of-
business (LOB) applications, as well as with links to applications available in the public
application stores (Microsoft®
Windows®
Store, Windows Phone Store, Apple®
App
Store, and Google PlaySM
). From within the company portal, users can manage their
devices and perform actions, such as wiping a lost or replaced device.
Supporting Features
Features Description Product
Web Application
Proxy
Allows the publishing of corporate
resources, including support for
multi-factor authentication and the
enforcement of conditional access
polices when users connect to
resources.
Active Directory
Federation Services
(ADFS)
Supports the Workplace Join
communication path through the
Web Application Proxy and ADFS to
Active Directory.
Device
Management
Comprehensive management
services for devices based in the
cloud and on-premises, to enable
users to install offered applications
onto their devices.
System Center 2012 R2
Configuration Manager
and Windows Intune
Empower Your Users

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Conclusion
Microsoft is making it easier for organizations to allow people to use the devices they
choose by enabling those devices to be integrated into the security and management
models IT may already have in place.
Enable Consistent Access to
Corporate Resources
The prevalence, speed, and availability of affordable high-speed broadband and Wi-Fi
networks means that people can be mobile and still expect to get their work done. People
expect to access corporate resources in a consistent way across devices, and they expect
that the technology provided will be available on their schedule, from wherever they
happen to be. This work-from-anywhere paradigm requires IT to change the way people
access resources such as company tools, apps, data, and services.
Scenario: Paul from Human Resources considers himself a savvy consumer of technology.
As an early adopter of new mobile technology as it becomes available in the market, Paul
now finds that his personal device has outpaced the device provided for him at work. Paul
wants to be able to use his personal, more flexible and powerful device from home to
review the résumés of applicants prior to their job interviews.
Paul needs an easy way to access corporate apps and data from any
device he chooses to use. IT needs an efficient way to provide Paul with
consistent access to corporate resources from his personal devices.
While the IT department at Paul’s company has previously forbidden the use of personal
devices, it’s recently implemented the people-centric IT solution from Microsoft, which
enables streamlined device management and provides access while protecting corporate
resources.
When a user enrolls a device for management, the company portal is installed on the
device. This company portal is consistent across devices, and it makes the latest corporate
applications available to users. Work Folders, new in Windows Server 2012 R2, enable users
to store the data they need for work in one place and make it easy for users to sync this
data across devices.
Empower Your Users

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• Users can self-provision applications through a company portal that shows the
applications users have permissions to install. Users can view, install, and run
corporate applications across devices, including corporate-owned LOB applications,
Web applications, and links to IT-recommended applications available from public
application stores (Windows Store, Windows Phone Store, Apple App Store, and
Google Play).
• IT can specify which applications people can see in the company portal based on a
variety of means, such as a defined user role (for example, finance managers or group
managers) or groups within Active Directory.
• Using the company portal, people can view all their managed devices and take action,
such as selectively wiping corporate applications and data from their devices or
removing a device from the management system and corporate access.
• Using Work Folders, people can sync files stored in their Sync Share on a corporate
file server with their devices. This share can be integrated by IT with Dynamic Access
Control for automated classification and protection of documents based on their
content, and these changes are replicated to the user’s devices.
• IT controls access through Web Application Proxy, which publishes resources with
multi-factor authentication and conditional-access policies.
Supporting Features
Features Description Product
Company Portal A self-service portal that runs natively on
each device and that enables users to install
applications on their devices, as well as view
and remove their managed devices and set up
synchronization of their work data.
Configuration Manager and
Windows Intune
Work Folders A centralized location on a file server in the
corporate environment that’s configured to
allow the synchronization of files to user devices.
Work Folders can be published directly through a
reverse proxy or via the Web Application Proxy for
conditional access policy enforcement.
Web Application
Proxy
Allows the publishing of corporate resources,
including multi-factor authentication and the
enforcement of conditional access polices when
users connect to resources.

Empower Your Users

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Conclusion
Microsoft enables IT to make corporate resources available to people on the devices of
their choice from virtually anywhere, while enforcing security policies and retaining control
for corporate compliance.
Enable Modern Work Styles
with Microsoft Virtual Desktop
Infrastructure (VDI)
As the enterprise adapts to more personally owned devices, IT needs a way to offer
a consistent, managed enterprise desktop to employees. Microsoft Virtual Desktop
Infrastructure (VDI) enables IT to deliver a corporate desktop and applications to
employees that can be accessed from their personal or corporate devices, from both
internal and external locations. Centralized desktops and apps hosted in the datacenter
or cloud can be easily managed, and apps and data can be secured.
Scenario: Adam is the desktop manager for his company’s IT department. In the past, PCs
were all corporate-owned and Adam deployed a standard desktop image to the machines
that included a standard set of policies and applications. As more people move to using
their own PCs, laptops, and tablets, often from non-corporate networks, Adam needs a way
to enforce the same security policies to protect data, while enabling access to applications
on devices that his company no longer directly manages.
IT needs a way deploy a standard desktop solution that can be housed
centrally in the datacenter. These virtual desktops will be accessed
from a variety of devices and locations, while preserving the protection
of the data, including limiting the ability to store the data on an
unmanaged device.
Windows Server 2012 R2 provides a virtual desktop infrastructure (VDI) that’s easy to
deploy and configure, and it delivers a rich user experience. The Microsoft solution
gives IT the freedom to choose personal and pooled virtual (VM)-based desktops, as
well as session-based desktops. It also offers IT several storage options, based on their
requirements.
Windows Server 2012 included significant enhancements to deploying and managing
a VDI environment, as well as for improving users’ experience with remote desktops.
Windows Server 2012 R2 continues to improve the options and user experience.
Empower Your Users

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• Windows Server 2012 provided a single console to deploy, configure, and manage
a VDI deployment. Windows Server 2012 R2 brings Session Shadowing to the
administration console, enabling helpdesk or IT staff to view and remotely control a
user’s session.
• Windows Server 2012 supported SMB 3 and Storage Spaces for VDI storage, providing
a high-performance storage alternative to expensive SAN storage. Windows Server
2012 R2 further expands on this by supporting online disk deduplication, which reduces
the amount of space on disk that’s consumed by personal VMs. It also provides support
for storage tiering, enabling IT to use a mix of solid state and spinning disks to create a
storage volume that automatically optimizes locations of data across the disks so that
the most accessed data blocks are on the highest-performing disks.
• Windows Server 2012 included several enhancements to the Remote Desktop Protocol
(RDP) that improve the performance of remote desktops over WAN connections. This
is accomplished by enhancing the appearance of RemoteApp programs so that they
behave graphically more like locally executed apps. There are also improvements to the
codecs and display handling. Disconnected sessions reconnect much faster than in the
past—reconnect times may be reduced from over 70 seconds to less than 10.
• RD Gateway includes support for pluggable authentication, so providers can write a
plug-in to support one-time password (OTP) or RSA SecureID authentication to the RD
Gateway.
Supporting Features
Feature Description Product
Session Shadow Allows administrators to view and remotely control active user
sessions on RD Session Host servers.
Windows Server
2012 R2
Deduplication
Storage
Enables storage volumes containing VHD files for a VDI
collection to automatically identify redundant blocks on the
storage and remove duplicate data to reduce the storage
consumed.
Windows Server
2012 R2
Storage Tiering Enables storage volumes that are a mix of multiple disks of
different speeds. The operating system automatically optimizes
the location of data in the volume so that the most frequently
accessed data is on the fastest disks.
Windows Server
2012 R2
RemoteApp Displays the correct thumbnail on the task bar instead of using
generic icons. Transparent sections of RemoteApp windows
render correctly.
Windows Server
2012 R2
Quick Reconnect Reconnects disconnected sessions much faster than in previous
versions.
Windows Server
2012 R2
Empower Your Users

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Codec and Display
Improvements
Delivers the best possible user experience under varying
network conditions, trading off resolution of experience with
bandwidth available.
Windows Server
2012 R2
Conclusion
Microsoft VDI enables IT to deliver desktops and apps to users on a range of devices. VDI
maintains storage and compute in the datacenter, so the integrity of the data is always
maintained and mitigates the risk of losing data on stolen or lost devices, while also
providing business continuity by making the desktop available from anywhere. Microsoft
VDI provides efficient management and a rich user experience at the best value for VDI.
Automate How Users Connect to
Internal Resources
Balancing the needs of the users, who want to access corporate resources from multiple
device types and locations, with IT’s need to protect corporate networks and data from
malicious intent makes the authentication of users complex. Users have difficulty keeping
track of multiple layers of credentials, and when those credentials vary depending on
location, device type, or application, each potentially with a different sign-on, it can
affect user productivity and result in less-secure access as users try to simplify sign-on
information themselves. Stymied by the difficult sign-on process, users may call the help
desk, which can increase overall support costs.
Scenario: Mary works on-site as a project planner three days a week. When she’s on-site,
Mary signs on once to the corporate network, and then she can open any files she needs
without supplying any other password authentication, regardless of the location of those
files on the internal network. Twice a week, when Mary works from home on her laptop,
accessing the files she needs requires multiple layers of authentication. She must sign on to
the corporate network through a virtual private network (VPN) and then sign on again for
the corporate tools she uses. This multi-layer authentication creates a potentially unsecure
situation, because Mary has all her sign-on information written down on a sticky note next
to her computer.
Mary needs an easier way to sign on to corporate resources, and
IT needs a way to support this without compromising the security
of corporate resources.
Using a personal device shouldn’t change a person’s ability to access corporate resources,
but at the same time, IT must protect the security of corporate applications and data.
Empower Your Users

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Microsoft provides security features that help automate user access to resources in
four ways:
• DirectAccess provides an “always on” connection for domain-joined Windows clients.
• The Remote Access role in Windows Server provides traditional VPN connections from
user devices to corporate resources.
• The Web Application Proxy enables IT to publish access to corporate resources.
• A new feature in Windows Server 2012 R2 and Windows 8.1 provides the ability for
applications to trigger the VPN on the user’s behalf as they’re launched.
System Center 2012 R2 Configuration Manager and Windows Intune provide a way to
define which applications automatically trigger a VPN connection to a corporate resource
and deploy the configuration information. The Web Application Proxy enables IT to
publish access to corporate resources without a VPN connection, based on user, device,
location, and application.
• IT can deploy the configuration details for applications and the Wi-Fi/VPN profiles to
the user’s devices.
• IT can tightly control access to corporate resources. The Web Application Proxy enables
IT security administrators to provide secure conditional access by selectively publishing
corporate resources to remote users using managed and unmanaged devices, based on
the user, device, location, and application.
Supporting Features
Web Application Proxy Allows the publishing of corporate resources,
including multi-factor authentication and the
enforcement of conditional access polices when
users connect to resources.
Support for VPN and
Wi-Fi profiles
Deploys the policies and configuration for VPN
or Wi-Fi profiles.
Windows Intune
Conclusion
Microsoft provides the ability for corporate resources to be available to users on the
devices they use, removing the complexity of configuring the devices and enabling IT to
enforce who and which devices can access corporate resources.
Empower Your Users

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Unify Your Environment
Deliver unified application and device management
on-premises and in the cloud

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Overview
Moving from a device-centric to a people-centric enterprise presents a number of
challenges. One of the biggest challenges is how to effectively support and manage the
diversity of platforms and devices that can now potentially access corporate resources. IT
must be able to configure device settings based on a number of variables (including users,
groups, and device types) and device location (on-premises, in the cloud, or external). IT
administrators also need to protect corporate security and manage compliance policies.
Being able to manage both user- and corporate-owned devices within a single
management console can help busy IT administrators efficiently evaluate and manage
network activity, regardless of whether it originates on-premises, in the cloud, or remotely.
Devices can be managed in the world in which they live—from the cloud or from the
corporate network. Using a single interface enables IT to identify the devices accessing the
corporate network, and then configure and manage those devices consistently, regardless
of device type. A unified solution also provides a cohesive structure for setting policy,
delivering reporting capabilities that help IT to maintain corporate compliance.
As people work on a variety of devices and IT adopts a hybrid approach to delivering
applications and services (both on-premises and in the cloud), it becomes essential to have
a single identity that can be used for authentication. This single identity, which can be used
regardless of what resources a person is accessing and where he or she is accessing them
from, can make people more productive and provide a better overall experience.
show how Microsoft supports people-centric IT with a unified environment.
Challenges
Providing users with a common identity when they are
accessing resources that are located both on-premises in a
corporate environment, and in cloud-based platforms.
Managing multiple identities and keeping the information
in sync across environments is a drain on IT resources.
Solutions
Users have single-on experience when accessing all
resources, regardless of location.
Users and IT can use their common identity for access to
external resources through federation.
IT can consistently manage identities across on-premises
and cloud-based identity domains.

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Extend Your Existing System Center
Configuration Manager Infrastructure
and Manage Mobile Devices Through
the Cloud
Many enterprises are moving their corporate resources to the cloud to save money and to
better provide their users with access to those resources from anywhere. As the enterprise
extends to the cloud, managing corporate assets can become fragmented, and it becomes
more difficult to set consistent policies across on-premises and cloud environments. A
move to the cloud may end up costing more, because managing the complexity of the new
enterprise model increases time spent on basic resource management tasks.
Scenario: Matt is the IT administrator responsible for managing the assets that make up
the company’s on-premises System Center Configuration Manager infrastructure. Now
Matt has to also manage mobile devices like tablets and smartphones, and he’s finding
that in order to view all the physical and virtual assets he’s responsible for managing, he
must use multiple management tools. He’s worried that he’s losing track of devices.
IT needs an integrated tool to view and manage devices both on-premises
and in the cloud.
As corporate resources extend to the cloud, IT needs a cohesive way to view and manage
those resources as part of the entire corporate infrastructure. System Center 2012 R2
Configuration Manager and Windows Intune extend management functionality to include
support for managing physical and virtual assets from within a single management
console.
• IT can manage devices that connect to corporate resources “in the world in which
they live” from a single management console by connecting their on-premises System
Center 2012 R2 Configuration Manager infrastructure with the cloud-based Windows
Intune service.
• From the management console, IT administrators get a comprehensive view that can
help them identify and inventory mobile, physical, and virtual assets. This helps them to
focus on what users need access to in order to be productive, rather than focusing on
the devices themselves.

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Supporting Features
Unified Management
Infrastructure
Enables IT to view and manage PCs, mobile
devices, servers, and virtual machines—both
corporate-connected and cloud-based—
through a single console.
Windows Intune
Conclusion
Microsoft provides a unified way for organizations to view and manage all the devices accessing
corporate resources, including Windows-based PCs, tablets, phones, and servers, Windows
Embedded devices, Macs®
, iOS®
and Android™ smartphones and tablets, as well as UNIX®
/
Linux®
servers. This integration means that organizations don’t need to learn or implement
different, segregated products.
Simplify User-Centric Management
Across Devices
As the types of devices being used to access corporate resources grows to include mobile
devices (such as smartphones and tablets) as well as PCs and laptops, managing devices
becomes more challenging.
Moving to people-centric IT increases the number of potential user and device combinations.
For example, a user could have multiple devices, some corporate-owned, some personally
owned. IT must be able to easily view the devices associated with a user and verify that those
devices have the appropriate software installed.
Scenario: Ann accesses corporate resources from her PC at work, a corporate laptop when she
travels on business, and her own Microsoft®
Surface™ in the evening and on weekends. Using
System Center 2012 R2 Configuration Manager and Windows Intune, the IT department can
easily view the devices Ann is using. After Ann enrolls her devices for management, she wants to
install the software she needs to get her job done.
Ann needs to use a variety of devices to get her job done. IT needs a simple
way to manage across devices.
Integrating the management of the devices that make up the corporate infrastructure—
whether those devices are physical, virtual, or mobile—makes the move to people-centric IT
more efficient. Through System Center 2012 R2 Configuration Manager and Windows Intune,
Microsoft provides an integrated console that enables IT to manage all device types and
efficiently install software across device types.

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• IT can manage a range of devices, including Windows-based PCs, laptops, tablets, phones, and servers;
iOS phones and tablets; Macs; Android devices; and UNIX/Linux Servers.
Supporting Features
Unified Device
Management
Enables IT to inventory, apply policies,
and distribute software to a wide range
of devices across multiple platforms.
System Center 2012 R2 Configuration
Manager and Windows Intune
Conclusion
Microsoft is committed to helping reduce client management infrastructure costs and complexity. With
the integration between Configuration Manager and Windows Intune, we offer a single console that
integrates for both on-premises and in-the-cloud management. It consolidates client management and
security and offers in a unified single solution—giving a streamlined approach to managing devices and
applications as well as identifying and remediating threats and non-compliance.
Enable Comprehensive Settings Management
Across Platforms
As the number of device types allowed in the corporate environment grows, keeping track of the settings
possible for each device becomes crucial and more complex for IT, because the wrong settings could
create a security risk.
Scenario: Ben in IT is responsible for extending enterprise support to employee-owned devices. A brief
survey of users reveals that not all devices are Windows-based and that some users want to use their
mobile devices as well as personal PCs and laptops for work tasks.
Ben doesn’t have the time to research the functionality supported by each type of device, but he still
needs to be sure that the devices are configured in a way that mitigates risk to corporate resources.
For example, he plans to require that all mobile devices accessing the corporate network have a PIN
associated with them.
IT needs a comprehensive management solution that extends support across all device
types, platforms, and users, and offers flexibility in configuring and inventorying
devices based on whether they’re corporate- or employee-owned.

22
Viewing all the devices accessing corporate resources is useful, but without the ability
to centralize configuration or management tasks for those devices, it can be difficult to
provision them for use in a way that makes it possible to enforce compliance policies.
System Center 2012 R2 Configuration Manager and Windows Intune provide a unified way
to configure devices, regardless of device type. Within System Configuration Manager, IT
can also generate reports about all devices that use corporate resources.
Because Ben’s organization is using System Center 2012 R2 Configuration Manager and
Windows Intune, he can manage settings for all device types from one management
console. To support corporate compliance, Ben can also generate reports that include all
devices. He can also make choices about how to deploy software and inventory devices
based on whether the devices are corporate- or employee-owned.
Figure 3 Unified management console for configuring devices
System Center 2012 R2 Configuration Manager
• IT can configure settings across different device types, including:
• Security and compliance settings, including passwords and PINs, encryption, and
wireless communication certificates.
• Applications, including email, store, browser, and content ratings.
• Applications can be deployed and inventoried on the devices.
• Reports can be generated that show the usage of software distribution points within
their infrastructure, and IT can establish content-distribution priorities, which can result
in more effective infrastructure and deployment planning.

23
Supporting Features
Device Management Policies Enables IT to define and deploy configuration
policies specific to each mobile device platform
to help meet compliance requirements.
Windows Intune
Software Distribution Publishes or deploys applications to people’s
corporate or personal devices based on policy.
Windows Intune
Distribution Point Usage
Reports and Management
Provides usage reports of software distribution
points across the infrastructure to help identify
under- or over-used resources and prioritize
package replication.
Conclusion
Together, System Center 2012 R2 Configuration Manager and Windows Intune provide organizations
with a holistic view of all devices accessing corporate resources, whether they’re PCs or mobile
devices, on-premises or in the cloud. IT can define security and compliance settings to help ensure
that devices accessing corporate resources meet corporate policies.
Define a Common Identity for Accessing
Resources On-Premises and in the Cloud
A paramount concern of any IT department is protecting the security of corporate resources. Every
time a user attempts to access data, it creates a potential security risk. Managing the risks associated
with how people work was simpler when they accessed corporate resources using only corporate-
owned and managed assets. Security becomes far more complex as enterprises move to a people-
centric model in which corporate resources can be accessed using either corporate- or employee-
owned devices of any type.
Scenario: Phil is a security administrator for his organization. The number of devices that Phil
manages continues to grow. He wants a centralized way to provide a consistent authentication
process across device types, while continuing to make sure that the security of corporate assets
is maintained.
IT needs a way to define a common identity that users can use to access
resources on-premises, in the cloud, and outside the corporate network.

24
Microsoft recognizes the need to provide more secure access to sensitive corporate resources when
they’re consumed on BYO devices. Windows Server Active Directory and Windows AzureTM
Active
Directory provide functionality that enables IT security administrators to manage a person’s identity
regardless of whether the resources the person is accessing are on-premises, in the cloud, or from
external networks.
Phil’s organization has deployed Windows Server 2012 R2 and connected their Active Directory
to Windows Azure Active Directory, so Phil uses the services associated with these products to set
authentication options for access to resources on-premises and in the cloud, for users and devices
wherever they’re being used.
• With Active Directory, IT gains a single view of all user information, so they can efficiently manage
security settings for users, devices, groups, printers, applications, and other directory-enabled
objects (such as Workplace Join devices) from one secure, centralized location.
• Because authentication options can be set for the cloud, on-premises, or federated, IT can set up
a model where users can sign on once and then access their data and applications, regardless of
whether those resources reside in the cloud or on the corporate network.
Windows Azure Active Directory
• IT can use cloud-based identity, which serves as the central authentication endpoint for all users
and devices outside the corporate environment and cloud/hybrid applications.
• IT can use Windows Azure Active Directory for the authoritative authentication directory or can
check user validation and device verification through federated connections to other directories,
such as on-premises Windows Server Active Directory or other cloud-based identity repositories.
• Windows Azure Active Directory works fluidly with Windows Server Active Directory to easily
extend an organization’s Active Directory into the cloud.
Supporting Features
Windows Server Active
Directory Domain Services
Provides an identity directory used to authenticate
users and devices, and for the enforcement of
access policies and centralized configuration
policies.
Windows Azure Active
Directory
Delivers a modern, REST-based service that
provides identity management and access control
capabilities for cloud applications.
Directory
Conclusion
As IT adopts a hybrid delivery model for applications and services across on-premises and in the public
cloud, Microsoft provides a way for IT to provide a single sign-on experience for users by providing a
common identity for accessing all their resources regardless of location or device being used.

25
Protect Your Data
Protect corporate information and manage risk

26
Overview
Moving from device-centric to people-centric IT means moving from a world where the
devices accessing corporate tools and data are company-owned and provisioned to one
where devices are owned by users and contain applications and data not under corporate
control. This introduces new challenges for IT administrators, who must provide flexible
user models while making sure that corporate resources are protected from unauthorized
access. Users expect consistent access to corporate resources, yet that access can’t
compromise the security of the enterprise.
IT must deploy a solution that supports efficient and secure access to corporate resources
regardless of whether the user’s location is within or outside corporate control. To meet
compliance requirements, IT must also be able to gather reporting information for
regulatory and internal auditing purposes across the range of devices accessing the
corporate network.
show how Microsoft helps you protect your data in people-centric IT.
Challenges
As users bring their own devices in to use for work, they will
also want to access sensitive information and have access
to this information locally on the device.
A significant amount of corporate data can only be found
locally on user devices
IT needs to be able to secure, classify, and protect data
based on the content it contains, not just where it resides,
including maintaining regulatory compliance.
Solutions
Users can work on the device of their choice and be able to
access all their resources, regardless of location or device.
IT can enforce a set of central access and audit policies,
and be able to protect sensitive information based on the
content of the documents.
IT can centrally audit and report on information access.
Protect Your Data

27
Selectively Wipe Devices
The portability of devices such as smartphones and tablets makes them attractive to
people wanting to get work done on the go, but there’s a risk associated with that
portability—the potential for devices to be lost or stolen. To protect corporate data, it’s
imperative that users and IT have ways to wipe devices remotely.
Along with the portability of mobile devices, frequent advances in mobile device
technology mean that people may change the devices they use to access corporate data
more rapidly than in the past, re-purposing their old devices for family use or selling them
back to wireless companies as they upgrade. When users discontinue using a device,
having an easy way to remove corporate resources (or at a minimum render the data
inaccessible) from those devices is essential in protecting the security of corporate tools
and data.
Scenario: Lisa is a corporate recruiter traveling on business to college job fairs. While she’s
out of the office, the team she recruits for is interviewing a few job candidates. Feedback
on the candidates is recorded in the company’s proprietary interview feedback application,
and Lisa frequently checks the feedback from her smartphone. While at the job fair, Lisa
sets her smartphone down for a minute, and before she can reach for it again, it disappears
into the crowd.
Lisa needs to be able to quickly block access to corporate resources from
her stolen mobile device. In case she’s unable to wipe the device herself, IT
needs a way to wipe the device for her, thereby maintaining the security of
the company’s data and applications.
With System Center 2012 R2 Configuration Manager and Windows Intune, mobile devices
can be selectively wiped to protect corporate data and applications. These Microsoft
tools also provide a way for people to retire a device when they no longer use it to access
corporate resources.
Luckily for Lisa, she has her laptop with her. She opens the company portal installed on her
laptop, and she can view all the devices that she’s using to access corporate resources. Lisa
selects her smartphone, and then follows the steps to wipe the device. This removes all
proprietary corporate applications and (where possible) associated data from her device. In
all cases where the data was provisioned through the company portal, the data is rendered
inaccessible, and when the underlying platform supports it, the data is also removed.
Because the IT department at Lisa’s company also has the ability to manage the device, if
she were unable to wipe the device herself, she could contact IT to wipe the device from
the management console.
Protect Your Data

28
System Center 2012 R2 Configuration and Windows Intune
• IT can selectively and remotely wipe a device, including removing applications and
data, management policies, and networking profiles.
• Users can selectively and remotely wipe corporate applications and data from
their devices.
• Users can also retire a device from management, which removes the device’s ability to
access corporate tools and data.
Supporting Features
Selective Wipe Removes corporate-related
applications, data, and
management policies from
the mobile device.
Windows Intune
Conclusion
As people lose or upgrade their mobile devices, or if they no longer work for the
organization, it’s crucial to make sure that any corporate-related information, including
applications and data, are no longer available on their devices. With System Center 2012
R2 Configuration Manager and Windows Intune, corporate resources can be remotely
removed from the device by either the user or IT, while the personal data on the device is
left alone.
Centralize Corporate Information for
Compliance and Data Protection with
Policy-Based Access Control
With new models for how users access corporate resources, IT needs a new way to balance
access and sharing of corporate information with the ability to audit against internal and
regulatory requirements. The costs for meeting regulatory and compliance requirements
are rising at a time when IT budgets are facing new constraints, so implementing changes
to the infrastructure to enable people-centric IT must be cost-effective without sacrificing
security. A centralized information protection model for access control, coupled with
robust compliance reporting capabilities, supports a cost-effective transition to people-
centric IT.
Scenario: Kelly is responsible for setting the security, access policies, and auditing for
compliance with corporate policy. Her role has expanded, and she now provides access
to sensitive corporate information on devices that users provide without compromising
network security or compliance requirements.
Protect Your Data

29
Kelly needs an enterprise solution that centralizes corporate information
and allows her to define policies that both empower users and allow
her to remain in control of the information. Like most enterprises, Kelly
has responsibility for data stored in multiple locations, so she requires a
centralized solution for setting and enforcing policy, and for configuring
auditing policies for reporting.
Windows Server 2012 delivered a new solution, Dynamic Access Control, which allows IT
to configure content classification policies, along with dynamic conditional access policies
and actions based on the outcome of the classification process, such as automatically
encrypting documents using Rights Management Services.
With Windows Server 2012 R2, IT can now publish access to corporate resources using
the Web Application Proxy and enforce conditional access policies with multi-factor
authentication. IT can also enable users to sync their files to their devices using Work
Folders, and this includes integration with the Dynamic Access Control policies.
Figure 4 Managing Work Folders with Windows Server
Enabling users to get their work done while providing IT the control that helps them
protect information and remain compliant is an important solution as organizations adopt
BYOD as part of a people-centric model.
Protect Your Data

30
• With the Web Application Proxy, IT administrators can selectively publish corporate
resources to remote users based on user, device, location, and application.
• IT can safeguard data when it’s distributed outside the corporate network by controlling
whether a user can open, modify, print, forward, or take other action with rights-
managed information. Active Directory Rights Management Service protects Microsoft
Office documents and Exchange email by identifying the rights that a user has to the file
and removing the option to perform actions outside those rights.
• IT can set central access policies and classify data to protect important information on
their file servers using Dynamic Access Control, which include the ability to automatically
encrypt documents with Rights Management.
• Using Dynamic Access Control audit functionality, IT can generate reports that show
which users have accessed classified information.
• Using Work Folders, users can synchronize files on corporate servers to their devices
anywhere through a sync service, and IT can apply Dynamic Access Control policies to
this data.
Supporting Features
Web Application Proxy Allows the publishing of corporate
resources, including support for
multi-factor authentication and the
enforcement of conditional access
polices when users connect to
resources.
Dynamic Access Control Provides the ability to classify and set
conditional policies for which users and
devices can access certain information,
and allows tasks such as automatically
encrypting with Rights Management.
Windows Server 2012
Work Folders Provides a centralized location on a file
server in the corporate environment
that’s configured to allow the
synchronization of files to user devices.
Work Folders can be published directly
through a reverse proxy or via the
Web Application Proxy for conditional
access policy enforcement.
Protect Your Data

31
Conclusion
Windows Server 2012 R2 gives IT the ability to make sensitive corporate information
available to users, while retaining control over which users and devices can access the
information through the enforcement of conditional access policies.
Enable Multi-factor Authentication and
Rights Management Services
As the enterprise adapts to the proliferation of consumer devices attempting to access the
network, the security model must evolve to allow for consistent secure access to corporate
resources based on a combination of factors, including user, device type, and location.
With tools that enable IT security professionals to manage and federate user identities
and credentials across the organization and into the cloud, Microsoft makes it possible to
provide secure, always available access to the corporate network for users.
Scenario: John is responsible for the security of the corporate network. In the past,
users were directly connected to the internal network while on site through domain
authentication. For users who needed remote access, it was required that they used
corporate-provided equipment configured with multi-layer authentication procedures.
Now that John’s company is allowing users to work on their own devices from virtually
anywhere, John must create a solution for user devices that enables remote access to
corporate applications and data via highly secure and always-on connections.
IT needs a way develop a multi-layer security solution that allows
remote access to corporate applications and data via secure connections
regardless of the device being used. The users this security model
supports want a consistent authentication process for accessing company
resources. The authentication process must also protect corporate data
from unauthorized access.
Windows Server 2012 R2 provides an information protection solution that includes multi-
factor authentication and data encryption. IT can grant access based on user, device, and
location, and selectively publish corporate resources to remote users, integrating with
multi-factor authentication at the back end and providing a single sign-on experience
for users.
Protect Your Data

32
With the PhoneFactor acquisition (to be rebranded as Windows Azure Active
Authentication), Microsoft has integrated this service into the new Web Application Proxy
role, as well as making it available to Windows Server customers for integration with Active
Directory and other applications.
• IT can control access to company resources based on: the identity of the user, the
identity of the registered device, and the user’s network location (whether the user is
within the corporate boundary or not).
• With the Web Application Proxy, IT can selectively publish corporate resources to
remote users using managed and unmanaged devices.
• With multi-factor authentication integrated into the Web Application Proxy, IT can take
advantage of additional layers of authentication as users and devices connect to the
corporate environment.
Supporting Features
Multi-factor
Authentication
Through PhoneFactor (Windows Azure
Active Authentication), IT can apply
additional layers of authentication and
verification of users and devices.
Authentication
Web Application
Proxy Active
Directory Federation
Services
Allows the publishing of corporate resources,
including multi-factor authentication and
the enforcement of conditional access
polices when users connect to resources.
Conclusion
Microsoft is providing IT with new ways to make corporate resources available on
devices that are outside of corporate management or control. IT can use the additional
layers of validation provided to help maintain security and to control access to sensitive
information.
Protect Your Data

34
The consumerization of enterprise IT is an irreversible trend. Organizations that develop clear
goals and policies to accommodate a burgeoning number of personal devices, ubiquitous
information access, and the resulting flexible work styles can benefit from employees who are
more motivated and productive—while still retaining the efficient management and enterprise
security and governance required by IT departments. Microsoft supports and enables the
consumerization of IT and the associated flexible work styles—as part of people-centric IT.
That’s why Microsoft consistently advises customers and partners to look across the entire
consumerization stack—the user, device, applications, and data—to make sure proper policies
and technologies are in place at each level. Rights management, dynamic access control, and
auditing are just as important, if not more so, than the configuration policies for any particular
device.
With an intelligent infrastructure built on Microsoft technologies, organizations can provide easy
access to applications and data so that users can remain productive. With the Microsoft tools,
IT administrators can implement technologies and procedures to manage disparate devices.
Microsoft tools help to protect the organization’s systems, data, and network.
Embracing and managing consumerization goes beyond simply allowing people to choose which
devices they want to use. The people-centric IT solution addresses the following IT requirements:
• Devices must be easily integrated into the corporate infrastructure.
• Devices must be configured to become and remain compliant with corporate access and
security policies as long as they’re used for work.
• Users must be able to access the applications and data they need to be productive in a
consistent way.
• Corporate applications and data must be protected and accessed only by compliant devices.
• Corporate information must be removed from devices when they’re lost, stolen or replaced.
Together, Windows Server 2012 R2, System Center 2012 R2 Configuration Manager, and Windows
Intune help organizations address the consumerization of IT. With the upcoming releases of these
products, organizations can empower their users, unify their environment, and protect their data,
ultimately helping to embrace consumerization and a people-centric IT model, while maintaining
corporate compliance.
Summary

35
Appendix: Summary of Features
Solution Feature Products
Empower Users
Simplify BYOD Registration and
Enrollment
Web Application Proxy
Active Directory Federation Services
(ADFS)
Device Management
Windows Intune
Enable Consistent Access to
Corporate Resources
Work Folders
Company Portal
Windows Intune
Enable Modern Work Styles
with Microsoft Virtual Desktop
Infrastructure (VDI)
Session Shadow
Deduplication Storage
Storage Tiering
RemoteApp
Quick Reconnect
Codec and Display Improvements
Automate How Users Connect to
Internal Resources
Support for VPN and Wi-Fi Profiles
Windows Intune
Extend Your Existing System Center
Configuration Manager Infrastructure
and Manage Mobile Devices through
the Cloud
Unified Management Infrastructure System Center 2012 R2
Windows Intune
Simplify User-Centric Management
Across Devices
Unified Device Management System Center 2012 R2
Windows Intune
Enable Comprehensive Settings
Management Across Platforms
Device Management Policies
Software Distribution
Distribution Point Usage Reports and
Management
Windows Intune
Summary

36
Define a Common Identity for
Accessing Resources On-Premises and
in the Cloud
Windows Server Active Directory
Domain Services
Solution Feature Products
Protect Your Data
Selectively Wipe Devices Selective Wipe System Center 2012 R2
Windows Intune
Centralize Corporate Information for
Compliance and Data Protection with
Policy-based Access Control
Work Folders
Dynamic Access Control
Windows Server 2012
Enable Multi-factor Authentication
and Rights Management Services
Multifactor Authentication
Web Application Proxy Active
Directory Federation Services
Authentication
Summary

Enabling People Centric Processes - a Microsoft IT Preview Guide

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