Enhance Process Effectiveness
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Process Partners is a consulting firm that specializes in business process optimization. They help organizations improve processes, increase productivity and customer satisfaction. Their approach involves assessing current processes, identifying opportunities for improvement, designing optimized future state processes, and implementing changes. Process Partners guarantees their work will meet all client expectations or provide a full refund.
Enhance Process Effectiveness
- 1. Professional Advisory Services Enhancing Process Effectiveness
- 2. Value Driven Improvement Organizations have the opportunity to achieve substantial benefits in enhancing customer satisfaction concurrently with increasing productivity by taking a customer focused, value driven approach to process improvement. Management’s challenge is how to best establish sustainable processes, procedures and controls that consistently achieve targeted business results. Benefits: Achieve sustainable competitive advantage Implement a changing business model Align organization structure with target business model Enhance customer responsiveness Leverage performance metrics Improve accountability Leverage new technology Reduce Cycle Times Continuous Improvement Standardize processes across business units Reduce Costs
- 3. Our Focus Process Partners is committed to providing clients with solutions that link organizational initiatives and technology infrastructure to the overall business strategies through: Business Process Optimization (BPO)
- 4. What We Do Best Business Process Optimization Customer Focused Value Driven Cross Functional Teams As – Is Consensus Understanding To – Be Creation Performance Tracking Process Ownership Customer / Supplier Collaboration Client Driven Continuous Improvement IT Effectiveness ERP Utilization Technology Evaluation IT CMM Gap Assessment IT Service Level Enhancement IT Strategic Planning Process Partners core competency is value driven process design and implementation. Our proven approach to process and technology optimization encompasses best practices in process design, organizational change, project management, and technology utilization. Critical Business Processes Quote to Cash Procure to Pay Plan to Produce New Product Development Financial Reporting Recruitment to Performance Growth Opportunity Selection
- 5. Business Process Change Process, People and Technology are considered to be the key areas in which organizations should focus their continuous improvement efforts in order to achieve and sustain enhanced business performance. Process Partners provides the combination of process improvement, information technology utilization, change management, project execution and risk management experience and skills, to address all three key areas to assess an organization’s current level of effectiveness and to provide a road map for improvement. Situation Lack of competitive advantage Weak internal controls Changing business models Low customer satisfaction Lack of performance metrics Inadequate accountability Poor utilization of technology Excessive manual tasks Different business processes across business units High Costs
- 6. 6 LEVEL ONE Unpredictable environment where no defined process exists LEVEL TWO Process is in place but not adequately documented LEVEL THREE Process is in place and adequately documented. LEVEL FIVE Performance metrics and controls with real time monitoring by management and continuous improvement Best practices LEVEL FOUR Process is optimized, documented with effective controls. Process Maturity Model
- 7. Business Process Optimization Strategy Business Goals Business Strategies Business Processes Technology Present Status Target Business Results Organization Change
- 8. Our Approach Opportunity Companies incur significant costs, many hidden, as the direct result of ineffective business processes. Management has the opportunity to address the challenges with customer focused, value driven process improvement. Process Partners has assisted organizations across a broad range of industries in moving from inconsistent to optimized processes resulting in dramatic increases in effectiveness. Approach Process Partners specializes in process improvement. Our experience and skills in process improvement are leveraged in our structured process assessment and optimization methodology to ensure that sustainable process changes and controls are established that will achieve target business results. Discovery of Current State Processes • Validation of the Current State / Level of Effectiveness • Assessment of the Gap between Current and Desire State of Effectiveness Design of the Future State Processes • Identification of Process Improvements to Achieve the Desired State • Business Impact Analysis (Value Proposition) Development of Road Map / Transition Plan for Change • Organization • Processes • Systems Transition • Monitoring
- 9. Our Methodology (What) Understand business, goals, strategies, opportunities, risks & issues. Establish defined project plan and schedule. Development of Road Map / Transition Plan for Change Processes, Organization, Systems Project Definition Project Kick-Off Process Design Road Map / Transition Planning Design of the Future State Processes Identification of Improvements (Processes, Organization, Systems) to Achieve the Desired State Business Impact Analysis (Value Proposition) Discovery Establish clear direction for cross functional team. Transition Monitoring Discovery of Current State Processes Validation of the Current State / Level of Effectiveness Assessment of the Gap between Current and Desire State of Effectiveness. Monitor achievement of transition milestones and results.
- 10. Our Process (How) Organizing for Improvement Understanding the Process Improving the Process Implementing the Changes Ensuring Continuous Improvement What process(es) should be improved? Who should be involved? How do we do it today? Who do we do it for? What do they expect? Why do we do it? How can we improve the process to better meet the needs of our customers What do we need to improve the process? Will the process meet our customers expectations? How do we continue to meet and exceed our customers expectations? •Processes/Scope •Executive Team •Project Team •Process Terms •Project Goals •Customer Requirements •Process Goals •Activity Cost Analysis •Performance Metrics •Process Weaknesses Business Functions Processes Process Flow Charts Brainstorming Streamlined Process •Improved Quality •Reduced Cost •Shorter Cycle Time Implementation Plans Time Performance Measures Total Client Satisfaction Quote to Cash Procurement Knowledge Transfer
- 11. Our Client Process Improvement Experience Action Industries American Boa AmericasMart Atlanta Convention & Visitors Bureau Aspen Furniture Barton Protective Services Beaver Manufacturing Biolab Cahaba Millworks Cleveland Group Currey & Company DeBourgh Manufacturing DH Supply Hafele Heidelberg Canada Heidelberg Finishing Heidelberg, USA HomeLife (Sears) Hooker Furniture The Lane Company La-Z-Boy Microfibers, Inc. Mr. Coffee Concepts Mepla Furniture Fittings Multimetco NWP Enterprises Singer Furniture Smith Container Corporation Spring Air Company
- 12. 3/12/2016 12 Our Value Process Partners, LLC is dedicated to the development, establishment and management of enhanced business processes that comply with both corporate governance and operational best practices Our focus is assisting organizations with the generation of sustainable benefits through the application of proven process change methodologies and best practices. Process Partners, LLC is a highly focused consulting firm of experienced (average of 20+ years) industry consultants with in-depth skills in the areas of strategy, process, controls, information systems and organization.
- 13. Leadership Team Charles Bennett, CPA, CEO Charles founded Process Partners as a strategic consulting partner for national, regional and local CPA firms to provide technology and process consulting services, complementary to their traditional financial services. Charles has over 35 years’ experience across a wide range of organizations in the areas of information technology governance, business process performance and internal controls optimization, supply chain management, and ERP systems evaluation, selection & utilization. Prior to founding Process Partners, Charles was with an international CPA firm for 15 years as the Consulting Partner in Charge for the Southeast, and 8 years with a major regional CPA as the Managing Partner, Management Advisory Services. Internationally, Charles has assisted clients in Canada, Guatemala, Puerto Rico, Belgium, France, Germany, Japan, Jordan and the United Kingdom. Prior to his career in public accounting and consulting Charles held management positions including roles as Financial Reporting Director for an SEC listed textile corporation, and Controller, IT Director, and Senior Industrial Engineer for manufacturing companies. His consulting career includes significant experience in optimizing key supply chain processes in a wide range of industries including consumer products, capital equipment, textiles, automotive, furniture, apparel, metal fabrication, process manufacturing, parts distribution, refining, mining, trucking and banking. Charles holds an MBA from the University of North Carolina at Chapel Hill, and a BS in Industrial Engineering from North Carolina State University. He is a CPA certified in North Carolina.
- 14. Leadership Team Ed DePrimo, Principal Ed DePrimo is a Principal and Senior Technology Advisor with Process Partners, LLC. Ed has over 25 years of executive level IT management experience in a variety of industries and corporate environments. He brings this rich background to each engagement focusing IT initiatives on business value and program execution. Ed is a results oriented member of the Process Partners team with an extensive background in IT Governance (Management), Mergers and Acquisition Integration, large scale Program Management and IT Project Management. Ed has overseen the due diligence, risk assessment, IT planning, and IT systems migrations for over 25 acquisitions or spin- outs. He has overseen the IT aspects of these engagements with a focus on execution, cost management, and alignment with the strategic aspects of the deal. Ed has a proven track record working with all levels of business management to identify, scope, prioritize, and delivery value from IT initiatives. Ed has successfully managed large IT organizations and the implementation of multiple Tier 1 and Tier 2 ERP systems for multi-location, international corporations. Ed has successfully delivered large scale IT programs including the implementation of global ERP systems, including SAP. Ed has overseen the implementation, management, and upgrades of SAP, Oracle, QAD and other systems since the late 1990’s. Ed holds a Bachelors’ of Science degree from the State University of New York and a Masters in Information Systems degree from Boston University.
- 15. Leadership Team Ravi Nayar, Principal Ravi Nayar is a Principal and Senior ERP Advisor with Process Partners, with extensive experience with both small and large scale technology engagements. Ravi has over 25 years of IT consulting experience in a variety of industries. Ravi is an experienced senior practitioner in IT strategy and governance as well as large scale application systems and ERP implementations. Ravi has assisted over 100 large and midsized companies in their profitable use of IT and ERP and BI technologies. Mr. Nayar’s consulting career includes Partner roles with a Big 4 and other global CPA and consulting firms. He has published and spoken on IT management issues in various trade associations and industry group meetings. He has published various ERP software guides and selection guideline booklets. He has assisted many of his clients achieve significant competitive advantage through process improvement and ERP and EPM technology deployment over his consulting career. He has been an educator of IT management principles to industry executives as an adjunct faculty member for the University of Detroit Mercy MBA Program. He is a certified management consultant (CMC) and a certified manufacturing industry specialist (CPIM, CIRM). He has also earned certifications in technology areas including CDP and CSP. Mr. Nayar earned an MBA in Operations Management and an MS in Mechanical Engineering both from the University of Rochester in Rochester, New York. He has a BS in Mechanical Engineering from Indian Institute of Technology, Delhi.
- 16. Leadership Team Dave Boss, Senior Consultant Dave Boss is a Senior Supply Chain Consultant with Process Partners with over 30 years of industry and consulting experience in multiple industries and corporate environments, focused on operations performance improvement. Dave has held senior executive positions in industry where he led efforts resulting in substantial achievements in manufacturing and supply chain operations, in highly regulated, quality control environments. He brings in-depth process improvement experience including defining and executing strategies for productivity growth. Dave Boss received his Operational Excellence certification as a Six Sigma Master Black Belt at GE Energy. As leader of a team of Black Belts, he had primary responsibility for support of 14 plants around the world, and secondary responsibility for another 40+ locations. Under his guidance, the team was credited with leading or mentoring hundreds of process improvement projects taken on by employees in various disciplines. These projects resulted in cost savings of millions of dollars, and revenue increases of millions more. An example accomplishment was the use of Lean and Six Sigma tools to find hidden capacity in a remanufacturing facility, enabling it to process an extra $2 million annually in revenue. In addition Dave has significant experience in the following: Multi Location Operations Field & Factory Services Procurement Warehouse Management Logistics Inventory Optimization Dave earned an MBA degree from Duke University's Fuqua School of Business. He also received a BS degree in Mechanical Engineering from Northwestern University.
- 17. Our Commitment Process Partners’ comprehensive and pragmatic approach to serving clients is designed to ensure sustainable results that meet 100% of clients’ expectations with a 100% money back guarantee.
- 18. Process Partners Contact Information Charles R. Bennett, CEO (o) 770-475-2196 (c) 404-408-6373 cbennett@processpartners.com Process Partners, LLC 300 Colonial Center Parkway, Suite 100 Roswell, Georgia 30076