Management of process to management by process
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The document discusses the evolution from traditional management by function to management by process, emphasizing the importance of designing, managing, and continuously improving processes to enhance customer and stakeholder value. It outlines the need for a structured process management framework and highlights the benefits of standardization and continuous improvement. Additionally, it addresses the organizational maturity in process thinking and the journey of managing processes effectively.
Management of process to management by process
- 1. Management of Process to Management by Process Ian J Seath Improvement Skills Consulting Ltd.
- 2. Definitions Process Management How we design, manage and improve processes in order to support our Policy and Strategy and fully satisfy, and generate increasing value for, our customers and stakeholders (EFQM) Process Improvement A sub-set of Process Management How processes get improved continuously, by teams © Copyright ISC 2014
- 3. Management by Process - context Process-by-Process Improvement (DMAIC Projects) Establish a Process Management Structure, Framework and Capability Day-to-Day Management of Processes © Copyright ISC 2014 Need for Specific Improvement Need for Management by Process Continuously Improved Processes Priority Processes All Processes Improved Processes Need for Process Definition
- 4. Process Management Evolution Management by Function Identification of processes Definition of processes Management of processes Management by process © Copyright ISC 2014
- 5. Maturity of Process thinking 1 2 3 4 From traditional, line management driven … … to process management driven N.B. There may be as many problems trying to manage (4) as there are managing (1) © Copyright ISC 2014
- 6. The process journey Heroics Managed Defined Measured Continuously Improved Benefit Cost 1: Standardisation 3: Continuous Improvement 2: Improvement © Copyright ISC 2014
- 7. Ian J Seath Improvement Skills Consulting Ltd. www.improvement-skills.co.uk ian.seath@improvement-skills.co.uk 07850 728506 @ianjseath uk.linkedin.com/in/ianjseath