Process management basic

PROCESS MANAGEMENT
Presented By
Md. Mazharul Islam, CSCA
Process Management (Business),
RMD, BRAC Bank Limited

WHAT SHOULD HE DO???
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

Process refers to a set of activities that produce a specific service
or product for customers.
Sequence of interdependent and linked procedures which, at every
stage, consume one or more resources (employee time, energy,
machines, money) to convert inputs (data, material, parts, etc.)
into outputs. These outputs then serve as inputs for the next stage
until a known goal or end result is reached.
PROCESS

PROCESS MANAGEMENT
Process Management refers to aligning processes with an
organization’s strategic goals, designing and implementing
process architectures, establishing process measurement
systems that align with organizational goals, and educating
and organizing managers so that they will manage processes
effectively.

TYPES PROCESS
Process
Management
Process
Primary/Core
Process
Business
Process
Support
Process

TYPES PROCESS MANAGEMENT
Management
Process
Business
Process
Support
Process
• Used to measure, monitor and control business activities
• Ensure that a Core process meets operational, financial,
regulatory and legal goals
• Do not directly add value
• Ensures effectiveness and efficiency.
• End-to-end, cross functional processes.
• Directly deliver value
• Represent the essential activities towards Business
goals
• Manage Resources required for Business process
• Do not directly deliver value
• Associated with Support & functional areas
• Include IT management, facilities or capacity
management and HRM

BUSINESS PROCESS
Business Process is a standardized way to convert a set of input
into a desired output that a customer will find value.
It’s composed of a collection of interrelated tasks or activities
which solve a particular issue.
End-to-end work which delivers value to customers end-to-end
involves crossing any functional boundaries.

BUSINESS PROCESS MANAGEMENT
Business process management (BPM) is a field in operations
management that focuses on improving corporate performance by
managing and optimizing a company's business processes.
BPM sees processes as important assets of an organization that
must be understood, managed, and developed to announce value-
added products and services to clients or customers.

BPM CORE CONCEPT
Management
Discipline
Address End to
End Work
Continuous &
Ongoing
Modeling,
Analysis,
Design and
Measurement
Organizational
Commitment
Technology
Enabled

BPM LIFE CYCLE
Process
Planning &
Strategy
Analysis of
Business
Process
Design and
Modeling of
Business
Process
Implementation
Monitoring &
Controlling
Process
Refinement
Organization,
Process Definition,
Responsibility,
Sponsorship,
Measures,
Awareness,
Alignment,
IT,
Methodology,
Culture & Strategy

Roles & Jobs
Facilities
Business
Processes
Business
Performance
Knowledge
Knowledge
PROCESS MANAGEMENT HEXAGON

PROCESS MANAGEMENT KNOWLEDGE
Knowledge in business guides humans in making judgments,
formulating decisions, and doing work. Knowledge in this sense
provides context. It tells us who, what, when, where, why, and how to
be most effective.
A. Tacit knowledge exists within a human being. It is embodied.
B. Explicit knowledge has been articulated in an artifact of some
type, rather than existing solely within a human being. It is
embedded.

KNOWLEDGE MANAGEMENT
Knowledge management (KM) is the set of professional practices
that improves an organization’s human resources capabilities and
enhances the organization’s ability to share what employees know.
KM is a set of processes that delivers capability to others in order to
meet the organization’s objectives.

KM LIFE CYCLE
Create
Store
Find
Acquire
Use
Learn

PROCESS FLOW
Supplier
Process
Customer

PILLARS OF PROCESS MANAGEMENT
Process
People
Technology

PRINCIPLES OF PROCESS MANAGEMENT
The 10 principles-
1. Business change must be performance driven.
2. Business change must be stakeholder based.
3. Business change decisions must be traceable to the stakeholder
criteria.
4. The business must be segmented along business process lines to
synchronize change.
5. Business processes must be managed holistically.

PRINCIPLES OF PROCESS MANAGEMENT
6. Process renewal initiatives must inspire shared insight.
7. Process renewal initiatives must be conducted from the outside in.
8. Process renewal initiatives must be conducted in an iterative, time-
boxed approach.
9. Business change is all about people.
10. Business change is a journey, not a destination.

FACTORS OF SUCCESSFUL PROCESS MANAGEMENT
Business Strategy
Define Organization-Wide Business Process Value Chain
Executive Sponsorship/ Governance and Institutionalize Practices
Standardize Business Processes
Measure Process Chain Performance

FORMATS OF PROCESS
Maps
• Precise and Descriptive
• Cross Functional Relationships and other elements such as performers (actors), events, results
• Comprehensive view of all of the major components
Diagrams
• Basic Workflow of Process
• Depicts Major Elements and Omits Minor Details
Models
• Representations of an existing or proposed business process
• End to End Process
• Using tools that provide simulation and reporting capability to
analyze and understand the process

MAP

DIAGRAM
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015C

FOUR TECHNOLOGY PILLARS FOR NEXT BPM
Cloud
Big data and
Analytics
Mobility
Social
Business.
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015C

Process management basic

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Process management basic