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1
Chapter 7
Telecommunications, the Internet, and Wireless Technology
Learning Objectives
7-1 What are the principal components of telecommunications networks and key networking
technologies?
7-2 What are the different types of networks?
7-3 How do the Internet and Internet technology work and how do they support communication
and e-business?
7-4 What are the principal technologies and standards for wireless networking, communication,
and Internet access?
Learning Catalytics is a “bring your own device” student engagement, assessment, and
classroom intelligence system. It allows instructors to engage students in class with real-time
diagnostics. Students can use any modern, web-enabled device (smartphone, tablet, or laptop) to
access it. For more information on using Learning Catalytics in your course, contact your
Pearson Representative.
Chapter Outline
7-1 What are the principal components of telecommunications networks and key networking
technologies?
Networking and Communication Trends
What is a Computer Network?
Key Digital Networking Technologies
Signals: Digital vs. Analog
Types of Networks
Transmission Media and Transmission Speed
7-3 How do the Internet and Internet technology work and how do they support
communication and e-business?
What is the Internet?
Internet Addressing and Architecture
Internet Services and Communication Tools
The Web
7-4 What are the principal technologies and standards for wireless networking,
communication, and Internet access?
Cellular Systems
Wireless Computer Networks and Internet Access
RFID and Wireless Sensor Networks

2
Key Terms
The following alphabetical list identifies the key terms discussed in this chapter. The page
number for each key term is provided.
3G networks, 254 Personal-area networks (PANs), 254
4G networks, 254 Predictive search, 249
Bandwidth, 236 Protocol, 233
Blog, 251 Radio frequency identification (RFID), 256
Blogosphere, 252 Router, 231
Bluetooth, 254 RSS, 252
Broadband, 230 Search engines, 247
Cable Internet connections, 237 Search engine marketing, 250
Chat, 242 Semantic search, 248
Digital subscriber line (DSL), 237 Shopping bots, 250
Domain name, 238 Smart phones, 253
Domain name systems (DNS), 238 Social networking, 252
E-mail, 242 Social search, 249
File Transfer Protocol (FTP), 242 Software-defined networking, 231
Hertz, 236 Switch, 231
Hotspots, 256 T1 lines, 237
Hubs, 231 Telnet, 242
Hypertext Transfer Protocol (HTTP), 247 Search engine optimization (SEO), 251
Instant messaging, 242 Transmission Control Protocol/Internet Protocol
(TCP/IP), 233
Internet of Things, 253 Unified communications, 245
Internet Protocol (IP) address, 237 Uniform resource locator (URL), 247
Internet service provider (ISP), 236 Virtual private network (VPN), 246
Internet2, 241 Visual Web, 250
IPv6, 241 Voice over IP (VoIP), 243
Local-area network (LAN), 235 Web 2.0, 251
Metropolitan-area network (MAN), 236 Web 3.0, 253
Microblogging, 252 Web site, 2246
Modem, 234 Wide-area networks (WAN), 236
Network operating system (NOS), 230 Wi-Fi, 255
Packet switching, 232 Wiki, 252
Peer-to-peer, 235 WiMax, 256
Wireless sensor networks (WSNs), 258

3
Teaching Suggestions
Chapter 7 presents crucial concepts and terminology since telecommunications, networks, and
the Internet are now introducing fundamental changes in businesses. The opening case,
“Wireless Technology makes Dundee Precious Metals Good as Gold,” illustrates some of the
new capabilities and opportunities provided by contemporary networking technology.
Dundee implemented an underground wireless Wi-Fi network that allows electronic devices to
exchange data wirelessly to monitor the location of equipment, people, and ore throughout the
mine’s tunnels and facilities. The company also uses Wi-Fi radio frequency identification
(RFID) technology to track workers, equipment, and vehicles in underground gold mines.
Dundee has decreased equipment downtime and utilizes its resources more efficiently. It uses
data from the underground wireless network in its mine management software and mobile
planning software. Now the company can more closely account for its mine workers, making
them more safe and the workers can communicate more closely with the mine’s control room.
Control room staff can actually see the location of machinery and direct traffic more effectively,
quickly identify problems and respond more rapidly to emergencies.
The opening vignette provides an example of how businesses are adapting to new technologies
based on the Internet. It shows how companies must continually evolve as technology improves.
Section 7-1, “What are the principal components of telecommunications networks and key
networking technologies?” Telecommunications and networks are vital to the majority of
businesses today, and this section explains why. Because telecommunications technology serves
as the foundation for electronic commerce and the digital economy, the concepts and
terminology in Chapter 7 are important for both MIS and business majors. This section explains
the basic configuration of networks, regardless of their size.
You may want to contrast the origin and history of telephone networks and computer networks.
Then diagram how the two are converging into one pipeline for all types of communication
transmissions. Convergence is leading to more efficient transmission traffic and ubiquitous
communications thanks to the Internet.
A contemporary corporate network infrastructure relies on both public and private infrastructures
to support the movement of information across diverse technological platforms. It includes the
traditional telephone system, mobile cellular communications, wireless local area networks,
videoconferencing systems, a corporate website, intranets, extranets, and an array of local and
wide area networks, including the Internet.
Contemporary networks have been shaped by the rise of client/server computing, the use of
packet switching, and the adoption of TCP/IP as a universal communications standard for linking
disparate networks and computers. Client/server networks have distributed much of the
organization’s computing power to the desktop and factory floor. Packet switching makes more

4
efficient use of network communications capacity by breaking messages into small packets that
are sent independently along different paths in a network and then reassembled at their
destination. Protocols provide a common set of rules that enable communication among diverse
components in a telecommunications network. TCP/IP is a suite of protocols that has become
the dominant model of achieving connectivity among different networks and computers. It is the
connectivity model used in the Internet.
One exercise you may try to help show how much we rely on communications today is to ask
students to count the number of text messages, phone calls, e-mails, and IM messages they either
sent or received in the last 24 hours or the last week. You could even go so far as to ask them to
not send or receive any of these communications for a day to prove how reliant we’ve become on
telecommunications.
Section 7-2, “What are the different types of networks?” It may help for you to bring several
props to show the different transmission media explained in this section. For example, bring
twisted wire, coaxial cable, and fiber-optic cable to show to the class and discuss the advantages
and disadvantages of each type of media. Students should note the different ranges (frequencies)
of wireless media. Also, you should discuss bandwidth and its connection to frequencies, as this
is a critical concept today. Table 7.1 compares the range of four different area networks.
This section describes the different network topologies and how they pass data across a network.
If you have students working in business, ask them to identify the network topologies used in
their organizations.
Section 7-3, “How do the Internet and Internet technology work and how do they support
communication and e-business?” Most students are familiar with the Internet and motivated to
discuss it. You might begin this section by asking students how they spend their time on the
Internet and how their online activities have changed since they started using the Internet. Also,
ask them to identify which client platforms they currently use or have used. Ask your students to
identify several of the many benefits that the Internet offers to organizations. Ask them to
provide specific examples that they have read about in the text or have personally observed.
The principal Internet services and communication tools are e-mail, chatting, instant messaging,
newsgroups, telnet, file transfer protocol, and the web. Most students will probably be familiar
with these services, having used them in their personal life. What they may not understand or
relate to quite yet is how effective the tools are in a business setting. These tools reduce time and
cost when firms must manage organizational activities and communicate with many employees.
If you have students working in businesses, ask them to discuss the communications tools their
organization uses. This section introduces a fairly new concept of unified communications. It
also compares Web 2.0 with Web 3.0 that is now in the conceptual stage.
Make students aware that while the new information technology infrastructure provides many
benefits and capabilities, it does require careful management and planning. Challenges posed by
networking and the Internet include loss of management control over information systems; the
need for organizational change; and the difficulty of ensuring infrastructure scalability and
reliability.

5
Interactive Session: Organizations: The Battle over Net Neutrality
Case Study Questions
1. What is network neutrality? Why has the Internet operated under net neutrality up to
this point in time?
Network neutrality is the idea that Internet service providers must allow customers equal access
to content and applications, regardless of the source or nature of the content. Presently the
Internet is indeed neutral: all Internet traffic is treated equally on a first-come, first-serve basis by
Internet backbone owners. The Internet is neutral because it was built on phone lines, which are
subject to ‘common carriage’ laws. These laws require phone companies to treat all calls and
customers equally. They cannot offer extra benefits to customers willing to pay higher premiums
for faster or clearer calls, a model known as tiered service.
2. Who’s in favor of network neutrality? Who’s opposed? Why?
Those in favor of network neutrality include organizations like MoveOn.org, the Christian
Coalition, the American Library Association, every major consumer group, many bloggers and
small businesses, and some large Internet companies like Google and Amazon. Verizon and
Google proposed a split proposition – enforce net neutrality on wired connections, but not on
wireless networks. Some members of the U.S. Congress also support network neutrality. This
group argues that the risk of censorship increases when network operators can selectively block
or slow access to certain content. Others are concerned about the effect of slower transmission
rates on their business models if users can’t download or access content in a speedy fashion.
Those who oppose network neutrality include telecommunications and cable companies who
want to be able to charge differentiated prices based on the amount of bandwidth consumed by
content being delivered over the Internet. Some companies report that five percent of their
customers use about half the capacity on local lines without paying any more than low-usage
customers. They state that metered pricing is “the fairest way” to finance necessary investments
in its network infrastructure. Internet service providers point to the upsurge in piracy of
copyrighted materials over the Internet as a reason to oppose network neutrality. Comcast
reported that illegal file sharing of copyrighted material was consuming 50 percent of its network
capacity. The company posits that if network transmission rates were slower for this type of
content, users would be less likely to download or access it. Those who oppose network
neutrality argue that it removes the incentive for network providers to innovate, provide new
capabilities, and upgrade to new technology.
3. What would be the impact on individual users, businesses, and government if Internet
providers switched to a tiered service model for transmission over landlines as well as
wireless?
Proponents of net neutrality argue that a neutral Internet encourages everyone to innovate
without permission from the phone and cable companies or other authorities. A more level

6
playing field spawns countless new businesses. Allowing unrestricted information flow becomes
essential to free markets and democracy as commerce and society increasingly move online.
Heavy users of network bandwidth would pay higher prices without necessarily experiencing
better service. Even those who use less bandwidth could run into the same situation.
Network owners believe regulation like the bills proposed by net neutrality advocates will
impede U.S. competitiveness by stifling innovation and hurt customers who will benefit from
‘discriminatory’ network practices. U.S. Internet service already lags behind other nations in
overall speed, cost, and quality of service, adding credibility to the providers’ arguments.
Obviously, by increasing the cost of heavy users of network bandwidth, telecommunication and
cable companies and Internet service providers stand to increase their profit margins.
4. It has been said that net neutrality is the most important issue facing the Internet since
the advent of the Internet. Discuss the implications of this statement.
Under current conditions, the Internet is neutral; all Internet traffic is treated equally on a first-
come, first-served basis by Internet backbone owners. Proponents of net neutrality say that
changing anything would disrupt normal service for users and begin a trend of discrimination
based on the types of Internet usage.
Network owners believe regulation to enforce net neutrality will impede U.S. competitiveness by
discouraging capital expenditure for new networks and curbing their networks’ ability to cope
with the exploding demand for Internet and wireless traffic.
Internet service providers (ISPs) assert that network congestion is a serious problem and that
expanding their networks would require passing on burdensome costs to consumers. These
companies believe differential pricing methods, which include data caps and metered use—
charging based on the amount of bandwidth consumed—are the fairest way to finance necessary
investments in their network infrastructures.
5. Are you in favor of legislation enforcing network neutrality? Why or why not?
Student answers will vary. Some components and principles to consider in answering this
question include:
• Price differentials: how much more would heavy bandwidth users pay than those who
consume less bandwidth?
• Speed: how much faster would network transmissions be with a tiered service model?
• Stifle innovation: would a tiered service model stifle innovation by charging more for
heavy bandwidth use or would it free up bandwidth thus allowing more innovation?
• Censorship: would telecommunication and cable companies and Internet service
providers increase censorship of content transmitted over networks?
• Discrimination by carriers: would the end of network neutrality be the beginning of more
discrimination?
Interactive Session: People: Monitoring Employees on Networks: Unethical or Good
Business?

7
Case Study Questions
1. Should managers monitor employee e-mail and Internet usage? Why or why not?
Student answers will vary on this question. The case study statistics show that corporate misuse
and abuse of e-mail for personal reasons is exploding. Simply stated, employees who use
company resources for work not related to the company are, in essence, engaged in “service
theft.” They are being paid to work for the company, and this does not include abusing corporate
resources for personal time. Companies are in business to generate profits for their shareholders.
Managers certainly should be concerned with the loss of time and employee productivity, the
additional traffic it creates on their networks that inhibits the efficiency for real business
purposes, lost revenue or missed opportunities, as well as overcharging clients because of lost
employee efficiencies. The company itself is responsible for the use of its resources and what
employees do while using them. Adverse publicity can seriously affect a company and could
even result in expensive lawsuits. Companies also fear e-mail leakage of trade secrets. Other
legal and regulatory problems involve the safe keeping of all e-mails that are generated on
corporate equipment. This information must be retained for specific time periods and may be
requested as evidence in a lawsuit.
2. Describe an effective e-mail and web use policy for a company.
Like all policies, an effective e-mail and web use policy must be carefully designed and clearly
communicated to all persons who use these corporate resources. There are a number of different
policies in existence. Some companies allow absolutely no personal use of corporate networks,
whereas others allow some degree of activity that is easily monitored. A good policy will detail
exactly what type of activity is acceptable and what is not allowed. The policy should clearly
articulate sanctions that will be followed for any and all offenses in relation to the policy. Most
of all, rules for Internet usage should be tailored to specific business needs and organizational
cultures.
As an instructor you might wish to show students an example of the University of South
Australia’s policy at http://www.unisa.edu.au/policies/policies/corporate/C22.asp
3. Should managers inform employees that their web behavior is being monitored? Or
should managers monitor secretly? Why or why not?
Opinions will vary according to personal values and workplace experiences. However, most
students will probably answer that managers should inform employees that their web behavior is
being monitored as a way to foster open communications and trust between both sides. Many
consultants believe companies should write corporate policies on employee e-mail and Internet
use. The policies should include explicit ground rules that state, by position or level, under what
circumstances employees can use company facilities for e-mail, blogging, or web surfing. The
policies should also inform employees whether these activities are monitored and explain why.
Section 7-4, “What are the principal technologies and standards for wireless networking,
communication, and Internet access?” Ask your students how many of them use cellular

8
phones, smartphones, wireless laptops, tablet computers, or wireless e-book readers. Most
students are excited to demonstrate their “latest devices,” and you may wish to ask one of them
to discuss the capabilities of theirs. Ask them to discuss what they like or dislike about the
features found on their appliance.
If you have the class time, you can ask the campus IT director to discuss the telecommunications
technology used on your campus, take a tour of the campus facilities, or invite an IT director
from a local company to discuss his company’s telecommunications technology. Ask your
students to find out what their university does in order to support mobile wireless
communications. Have them investigate applications where Bluetooth, Wi-FI, or hotspot
technology is used and how it benefits them. Are they able to use their own personal appliances
to connect and utilize these technologies on their campus?
Review Questions
7-1 What are the principal components of telecommunications networks and key
networking technologies?
Describe the features of a simple network and the network infrastructure for a large
company.
A simple network consists of two or more connected computers. Basic network components
include computers, network interfaces, a connection medium, network operating system
software, and either a hub or a switch. The networking infrastructure for a large company
relies on both public and private infrastructures to support the movement of information
across diverse technological platforms. It includes the traditional telephone system, mobile
cellular communication, wireless local-area networks, videoconferencing systems, a
corporate website, intranets, extranets, and an array of local and wide-area networks,
including the Internet. This collection of networks evolved from two fundamentally different
types of networks: telephone networks and computer networks. (Learning Objective 1: What
are the principal components of telecommunications networks and key networking
technologies?, AACSB: Application of knowledge.)
Name and describe the principal technologies and trends that have shaped
contemporary telecommunications systems.
Client/server computing, the use of packet switching, and the development of widely used
communications standards such as TCP/IP are the three technologies that have shaped
contemporary telecommunications systems.
Client/server computing has extended to networking departments, workgroups, factory
floors, and other parts of the business that could not be served by a centralized architecture.
The Internet is based on client/server computing. Packet switching technology allows nearly
full use of almost all available lines and capacity. This was not possible with the traditional
dedicated circuit-switching techniques that were used in the past. TCP/IP is a suite of
protocols that has become the dominant standard of network communications. Having a set

9
of protocols for connecting diverse hardware and software components has provided a
universally agreed upon method for data transmission. (Learning Objective 1: What are the
principal components of telecommunications networks and key networking technologies?,
AACSB: Application of knowledge.)
Define an analog and a digital signal.
Analog: a continuous waveform that passes through a communications medium and has been
used for voice communication. Traditionally used by telephone handsets, computer speakers,
or earphones.
Digital: a discrete, binary waveform, rather than a continuous waveform, represented by
strings of two states: one bit and zero bits, which are represented as on-off electrical pulses.
Computers use digital signals and require a modem to convert these digital signals into
analog signals that are transmitted across telephone lines, cable lines, or wireless media.
(Learning Objective 2: What are the different types of networks?, AACSB: Application of
knowledge.)
Distinguish between a LAN, MAN, and WAN.
LAN (Local Area Network): a telecommunications network that is designed to connect
personal computers and other digital devices within a half-mile or 500-meter radius. LANs
typically connect a few computers in a small office, all the computers in one building, or all
the computers in several buildings in close proximity. LANs require their own dedicated
channels.
MAN (Metropolitan Area Network): a network that spans a metropolitan area, usually a
city and its major suburbs. Its geographic scope falls between a WAN and a LAN.
WAN (Wide Area Network): spans broad geographical distances – entire regions, states,
continents, or the entire globe. The most universal and powerful WAN is the Internet.
Computers connect to a WAN through public networks, such as the telephone system or
private cable systems, or through leased lines or satellites. (Learning Objective 2: What are
the different types of networks?, AACSB: Application of knowledge.)
7-3 How do the Internet and Internet technology work and how do they support
communication and e-business?
Define the Internet, describe how it works, and explain how it provides business value.
The Internet is a vast network of computers that connects millions of people all over the
world. The Internet uses the client/server model of computing and the TCP/IP network
reference model. Every computer on the Internet is assigned a unique numeric IP address. No
one owns the Internet, and it has no formal management organization. However, worldwide
Internet policies are established by organizations and government bodies, such as the Internet

10
Architecture Board and the World Wide Web Consortium. The Internet must also conform to
the laws of the sovereign nation-states in which it operates, as well as the technical
infrastructure that exists within the nation-state.
The Internet enables employees to gain remote access to the company’s internal systems
through its website. They are able to better service customers and suppliers, improve
operational efficiency, increase productivity, lower operational costs, have a broader market
base, and reach more individual customers on a global scale by establishing a web presence.
The cost of email and other Internet services tend to be far lower than equivalent voice,
postal, or over night delivery costs, making the Internet a very inexpensive communication
medium. It is also a very fast method of communication, with messages arriving anywhere in
the world in a matter of seconds or minutes. (Learning Objective 3: How do the Internet and
Internet technology work and how do they support communication and e-business?, AACSB:
Application of knowledge.)
Explain how the Domain Name System (DNS) and IP addressing system work.
The Internet is based on the TCP/IP networking protocol suite. Every computer on the
Internet is assigned a unique Internet Protocol (IP) address, which currently is a 32-bit
number represented by four strings of numbers ranging from 0 to 255 separated by periods.
A domain name is the English-like name that corresponds to the unique 32-bit numeric IP
address for each computer connected to the Internet. The Domain Name System (DNS)
converts IP addresses to domain names so that users only need to specify a domain name to
access a computer on the Internet, instead of typing the numeric IP address. DNS servers
maintain a database containing IP addresses mapped to their corresponding domain names.
When a user sends a message to another user on the Internet, the message is first decomposed
into packets using the TCP protocol. Each packet contains its destination address. The
packets are then sent from the client to the network server and from there on to as many other
servers as necessary to arrive at a specific computer with a known address. At the destination
address, the packets are reassembled into the original message. (Learning Objective 3: How
do the Internet and Internet technology work and how do they support communication and e-
business?, AACSB: Analytical thinking.)
List and describe the principal Internet services.
Table 7-2 lists and describes the major Internet services:
• Email—person-to-person messaging; document sharing.
• Newsgroups—discussion groups on electronic bulletin boards.
• Chatting and instant messaging—interactive conversations.
• Telnet—logging on to one computer system and doing work on another.
• File Transfer Protocol (FTP)—transferring files from computer to computer.
• World Wide Web—retrieving, formatting, and displaying information (including text,
audio, graphics, and video) using hypertext links.

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(Learning Objective 3: How do the Internet and Internet technology work and how do they
support communication and e-business?, AACSB: Application of knowledge.)
Define and describe VoIP and virtual private networks and explain how they provide
value to businesses.
• Voice over Internet Protocol (VoIP) enables Internet technology to be used for
telephone voice transmission over the Internet or private networks. VoIP offers the
advantage of avoiding tolls charged by local and long-distance telephone networks.
VoIP provides businesses an opportunity to reduce costs because they no longer have
to maintain separate networks or provide support services and personnel for each
different type of network. It gives organizations flexibility because phones can be
added or moved to different offices without rewiring or reconfiguring networks.
• Virtual private networks are secure, encrypted, private networks that have been
configured within a public network to take advantage of the economies of scale and
management facilities of large networks, such as the Internet. VPNs are low-cost
alternatives to private WANs. VPNs give businesses a more efficient network
infrastructure for combining voice and data networks.
List and describe alternative ways of locating information on the web.
• Search engines are a facility on the web that helps you find sites with the information
and/or services you want. Examples: Google, Yahoo!, and MSN.
• Intelligent agent shopping bots use intelligent agent software for searching the
Internet for shopping information. Examples: MySimon and Froogle.
• Blogs are informal yet structured websites where subscribing individuals can publish
stories, opinions, and links to other websites of interest.
• Rich Site Summary or Really Simple Syndication (RSS) is a simple way for people to
have content they want pulled from websites and fed automatically to their
computers, where it can be stored for later viewing. It’s commonly used with blogs.
• Wikis are collaborative websites where visitors can add, delete, or modify content on
the site, including the work of previous authors.
• Web 2.0 provides second-generation interactive Internet-based services that enable
people to collaborate, share information, and create new services online. Web 2.0
software applications run on the web itself instead of the desktop and bring the vision
of web-based computing closer to realization.
• Web 3.0 (Semantic Web) reduces the amount of human involvement in searching for
and processing web information. It’s still in its infancy but promises to establish
specific meanings for data on the web, categories for classifying the data, and
relationships between classification categories.

12
Describe how online search technologies are used for marketing.
Search engine marketing monetizes the value of the search process. Searching is one of the
web’s most popular activities with billions of queries performed each month. Search engines
are the foundation for the most lucrative form of online marketing and advertising. When
users enter a search term in a search engine, they receive two types of listings: sponsored
links, for which advertisers have paid to be listed, and unsponsored organic search results.
Advertisers can also purchase small text boxes on the side of search results pages. Paid,
sponsored advertisements are the fastest growing form of Internet advertising and are
powerful new marketing tools that precisely match consumer interests with advertising
messages at the right moment. (Learning Objective 3: How do the Internet and Internet
technology work and how do they support communication and e-business?, AACSB:
7-4 What are the principal technologies and standards for wireless networking,
communications, and Internet access?
Define Bluetooth, Wi-Fi, WiMax, and 3G and 4G networks.
Standards for wireless computer networks include Bluetooth (802.15) for small personal-area
networks (PANs), Wi-Fi (802.11) for local-area networks (LANs), and WiMax (802.16) for
metropolitan-area networks (MANs). Bluetooth can link up to eight devices within a 10-
meter area using low-power, radio-based communication and can transmit up to 722 Kbps in
the 2.4 GHz band. Wireless phones, keyboards, computers, printers, and PDAs using
Bluetooth can communicate with each other and even operate each other without direct user
intervention.
Wi-Fi is useful for creating wireless LANs and for providing wireless Internet access. Its
access range is limited to anywhere between 300 feet and three miles. Hotspots are public
access points individuals use to obtain high speed Internet access.
WiMax has a wireless access range of up to 31 miles and a data transfer rate of up to 75
Mbps, making it suitable for providing broadband Internet access in areas lacking DSL and
cable lines. The 802.16 specification also has robust security and quality-of-service features
to support voice and video.
3G is a short term for third-generation wireless technology, especially mobile
communications. Cellular networks have evolved from slow-speed (1G) analog networks to
high-speed, high-bandwidth, digital packet-switched, third-generation (3G) networks with
speeds ranging from 144 Kbps to more than 2 Mbps for data transmission.
4G is a short term for fourth-generation wireless technology. It is entirely packet-switched
and capable of 100 Mbps transmission speed (which can reach 1 Gbps under optimal

13
conditions), with premium quality and high security. Voice, data, and high-quality streaming
video are available to users anywhere, anytime. (Learning Objective 4: What are the
principal technologies and standards for wireless networking, communications, and Internet
access?, AACSB: Application of knowledge.)
Describe the capabilities of each and for which types of applications each is best suited.
• Bluetooth: Access very limited; useful for creating small personal-area networks.
• Wi-Fi: Access is limited to 30–50 meters; useful for creating small local area
networks.
• WiMax: Access is limited to a range up to 31 miles: useful for creating wide area
networks.
• 3G networks: Access is available on major cellular telephone carriers that have
configured their networks for 3G services.
• 4G networks: Provides premium quality for voice, data, and streaming video from
cellular telephone carriers.
(Learning Objective 4: What are the principal technologies and standards for wireless
networking, communications, and Internet access?, AACSB: Application of knowledge.)
Define RFID, explain how it works, and describe how it provides value to businesses.
Mobile wireless technology facilitates supply chain management by capturing data on the
movement of goods as these events take place and by providing detailed, immediate
information as goods move among supply chain partners. Radio frequency identification
(RFID) systems provide a microchip that contains data about an item and its location. The
tags transmit radio signals over a short distance to special RFID readers. The RFID readers
then pass the data over a network to a computer for processing.
RFID gives businesses an opportunity to further automate their supply chain networks. The
technology allows more data on an RFID chip than typical barcodes. RFID systems track
each pallet, lot, or unit item in a shipment. The technology helps companies improve
receiving and storage operations by improving their ability to “see” exactly what stock is
stored in warehouses or on retail store shelves. (Learning Objective 4: What are the principal
technologies and standards for wireless networking, communications, and Internet access?,
AACSB: Application of knowledge.)
Define WSNs, explain how they work, and describe the kinds of applications that use
them.
Wireless sensor networks (WSNs) are networks of interconnected wireless devices with
some processing and radio-transmitting capability that are embedded into the physical
environment to provide measurements of many points over large spaces.
Wireless sensor networks are valuable for monitoring environmental changes, traffic
patterns, security incidents, or supply chain events. Wireless sensor networks can be placed

14
in the field for years without any maintenance or human intervention. That reduces costs to
businesses using them. (Learning Objective 4: What are the principal technologies and
standards for wireless networking, communications, and Internet access?, AACSB:
Discussion Questions
7-5 It has been said that within the next few years, smartphones will become the single most
important digital device we own. Discuss the implications of this statement.
Student answers to this question will vary.
7-6 Should all major retailing and manufacturing companies switch to RFID? Why or why
not?
7-7 What are some of the issues to consider in determining whether the Internet would
provide your business with a competitive advantage?
Hands-On MIS Projects
Management Decision Problems
7-8 Floor tile company: Asked by major retailing customers to begin using RFID to improve
management of products. Use the web to identify the cost of hardware, software, and
networking components for an RFID system for your company. What factors should be
considered? What are the key decisions that have to be made in determining whether your
firm should adopt this technology?
(The following information was copied from www.zebra.com, Nov 2010)
What is the estimated incremental cost for adopting RFID?
If one is discussing incremental costs over and above what was invested in your bar code
infrastructure, then you can say that you will be making an investment in tags,
printer/encoders, readers, middleware, and professional services to integrate these
components into your bar code legacy environment. If you are not working with bar codes
already, obviously you will need to make an investment in back-office, manufacturing, or
WMS systems to use RFID data.
What is a ballpark figure for implementing RFID in a warehouse and distribution process?
According to Forrester Research, a typical supplier that attempts to comply with a mandate

15
can expect to spend as much as $9 million on RFID—depending on the size of its
distribution network and Walmart volume. According to this research, the largest
expenditures are tag costs and additional warehouse labor. Again, it is stressed that this
figure is derived from studying one company seeking compliance with the Walmart mandate.
However, this study provides a good perspective on the areas from which costs will derive.
How do smart label costs compare to conventional thermal/thermal-transfer printed labels?
A smart label runs in the vicinity of about $0.50 per label vs. about $0.01 for a conventional
label. This is mainly due to the addition of the tag. This cost is also variable based on the
total volume printed and the economies of scale associated with large quantities.
What companies are currently developing RFID software? Is it all customized or are there
off-the-shelf solutions?
Numerous start-up and established software providers—including those who provide ERP
software—have developed applications to deal with RFID reader and printer/encoder
management, plus “tag data capture event” management. As with most business applications
software, packages are typically customized to meet customers’ requirements rather than
being ready to go “off the shelf.”
How will RFID integrate with EDI software?
EDI messages contain data about business transactions. While the format of an EDI message
may change to accommodate “new data” (such as an EPC by comparison with a GTIN),
fundamentally EDI message processors are unaware of the source of the data contained in
messages. So there should be no reason that RFID cannot integrate with EDI software,
provided the data structures are fundamentally the same. However, one area of difference is
that many EDI systems typically deliver data in periodic batch mode; in contrast, the strength
of RFID is its ability to deliver real-time data, so systems are up-to-the-minute.
Key decisions that a company needs to make when considering adopting RFID include:
• Hardware and software costs
• Implementation costs
• Return on investments
• How technology fits into overall business strategy
(Learning Objective 4: What are the principal technologies and standards for wireless
networking, communications, and Internet access?, AACSB: Analytical thinking,
7-9 BestMed Medical Supplies Corporation: Sells products and equipment from over 700
different manufacturers to hospitals, health clinics, and medical offices. The company
employs 500 people at seven different locations. Management is considering adopting a
unified communications system. What factors should be considered? What are the key

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Essentials of MIS 12th Edition Laudon Solutions Manual

The Project Gutenberg eBook of Tar-Heel Tales
in Vernacular Verse

This ebook is for the use of anyone anywhere in the United
States and most other parts of the world at no cost and with
almost no restrictions whatsoever. You may copy it, give it away
or re-use it under the terms of the Project Gutenberg License
included with this ebook or online at www.gutenberg.org. If you
are not located in the United States, you will have to check the
laws of the country where you are located before using this
eBook.
Title: Tar-Heel Tales in Vernacular Verse
Author: J. E. P. Doyle
Illustrator: Bonar
Release date: July 4, 2017 [eBook #55042]
Most recently updated: October 23, 2024
Language: English
Credits: Produced by MFR, Paul Marshall and the Online
Distributed
Proofreading Team at http://www.pgdp.net (This file
was
produced from images generously made available by
The
Internet Archive)
*** START OF THE PROJECT GUTENBERG EBOOK TAR-HEEL TALES
IN VERNACULAR VERSE ***

Tar-Heel Tales
IN VERNACULAR VERSE.
BY MAJOR JEP JOSLYNN.
NEW YORK:
M. Doolady, 98 Nassau Street.
1873.
“LITTLE BOOTS.”
MY RERLIGION.
THE BUZZIN’ BEES OF BERKS.
BOB MUNN OF CAPE COD.

Tar-Heel Tales IN Vernacular Verse.
BY MAJOR JEP JOSLYNN.
ILLUSTRATED BY BONAR.
NEW YORK:
M. DOOLADY, 98 Nassau Street.
1873.
Entered according to act of Congress, in the year 1873,
BY J. E. P. DOYLE,
In the Office of the Librarian of Congress, at Washington.

Author’s Preface.
The author of this little volume, in presenting it for the
amusement of the reader, and the criticism of his co-laborers on the
press, feels it proper that he should state the circumstances of its
production. While serving as a staff officer with Sherman’s army in
North Carolina, often has he listened for hours to the recitals of
adventures on the part of the Tar-Heel refugees from the pineries,
who crowded our camps in search of food. Having studied with
interest the habits and quaint dialect of this poor, but honest class,
the author has created Major Jep Joslynn, and permitted him to
weave some of these “Tales” into verse. The incident described in
“The Buzzin’ Bees of Berks” were actually witnessed by him while on
the advance of Hambright’s brigade of the Fourteenth corps,
assisting in the prevention of pillage. Two or three of these Tales
have been published in the press over Major Joslynn’s signature.
With these explanations the author will take a back seat and request
silence from pit to dome while the veracious Tar-Heel entertains you
with his Vernacular Verses.

HORACE GREELEY.
By Jep Joslynn.

Hush! a nation’s pulse stands still!
Through it is flashed a thrill
Of genuine grief!
Grief for the Great and Good—
Grief for the one who stood
In strong relief,
And half a century braved
Opinion for the enslaved,
To find his name engraved
On Life’s clear leaf!
A rustic child of ours,
Who in Green Mountain bowers
Was born to earth,
Attained a giant life
’Mid scenes of bitter strife
That prov’d his worth!
And, dying, leaves behind him,
In hearts that have enshrined him
Affection’s links that bind him
To every hearth!
Let the solemn church bell toll
For the passing of a soul
To peaceful rest:
Let tender tears be shed
For the illust’rous dead
Who’s hand we’ve prest!
For hearts to-day are riven—
A Light went out at even
To glow anew in Heaven
Among the Blest!
—New York Evening Telegram.

To
FREDERIC HUDSON,
THE TALENTED JOURNALIST AND COURTEOUS GENTLEMAN,
WHOSE
FRATERNAL INTEREST IN YOUNG WRITERS, AND WHOSE
CONSIDERATE AND PATIENT TREATMENT OF ALL WITH
WHOM HE HAS HAD BUSINESS RELATIONS, HAVE
ENDEARED HIM TO THEM, THIS VOLUME IS
DEDICATED, BY HIS LATE SUBORDINATE AND SINCERE ADMIRER,
The Author.

CONTENTS.
PAGE.
The Curse of Pedergogue Scott 9
Bob Munn of Cape Cod 16
My Rerligion 24
Little Boots 32
The Buzzin’ Bees of Berks 39
That Little Black Pet of Our’n 49
Old Tom Gin 57
The Sign of Joe Ball 66
ILLUSTRATIONS.
Planting the Thistles 13
Bob Munn’s Transfiguration 21
Deacon Sparling’s Devotion 26
The Tar Heel’s Return 35
A Mule’s Baptism 46
Jonah’s Landlord 50

HAT’S a question I don’t like ter speak of:
How these pesky thistles come here;
But, boys, if ye will listen attentervely,
I will breathe a strenge tale in yer ear.
But afore I bergin I would warn ye,
Ye may fix yer faces ter blush;
So jist let thar be silence all around
And I’ll spin the yarn with a rush.
Ha! ha! ha! I larf when I think of it—
The days when a youngster I sat
On a rough pine bench in the lorg school house,
And din’d orf the rim of my hat!
The other boys war bigger than I war,
And studied thar lesson right well,
While I ermus’d myself as I wish’d ter
In quar tricks on which I’ll not dwell.
I war ter young ter learn my letters,—
They let me ’tend school for all that;
And then when I run short of ermusement
I jerk’d at the tail of the cat!
As I increas’d in years and mischief,
Sich as hazin’ our neighbor’s pig,
Pourin’ ink on the floor, or applyin’
Powder’d chalk ter the master’s wig—
Richard Scott—that war the pedergogue’s name—
Declar’d in wrath he’d be killin’
Me, if I did not be quiet and sit
Bertween ter gals—I war willin’!

Young as I war I lik’d that ye may swar
On the hilts of yer bowie knives;
And though but eight years I bergun ter sigh
For a plurality of wives!
Now, Tip Tracey, ye may smile over thar
At the picter I’ve painted you;
But that gal-punershment of Richard Scott
War a pleasure ter them gals, too!
By-an’-by I had master’d my letters,
And bergun on my b i bi’s;
From that I prergress’d to somethin’ better—
Admirin’ my companions’ eyes.
Nearly every day I got the ferule
Jist for winkin’ at Sue Minals;
But very soon I had so far prergress’d
I war plighted ter sev’ral gals!
I had not been ter school quite a twelvemonth
When I’d whal’d each boy in the class,
Kiss’d and hugg’d every gal, eaten Scott’s lunch,
And ten rivals had sent ter grass!
I put toads in Scott’s pockets, and dead mice
Scatter’d everywhar in his desk,
Till he froth’d at the mouth in his madness,
And cuss’d me for a little pest.
All this tuk place over in Canada,
Whar my gov’ner had gone ter preach
The Gospel of Jesus ter them sinners,
As successor ter Elder Beech.
But don’t tire at th’ length of my story:
I’m drawin’ erlong ter the close,

Whar I gather’d the seeds that have blarsted,
And fill’d a whole nation with woes.

One day when I’d been worse than usual,—
Put snuff in the master’s whistle—
Old Scott tuk me out berhind the rear wall,
And sot me down on a thistle!
An hour and a half he held me thar,
While the barbs pen’trated the skin!
Havin’ planted the crop, the pedergogue,
With my trousers harrer’d it in!
That harrerin’ event I can’t forget,
For it fairly set me rantin’:
I wood not car’d had the agricult’rist
Chosen higher soil ter plant in!
But that war cruel, and for months I felt
Them bull thistle seeds takin’ root,
And creepin’ about in the tender flesh
From hat crown ter toe of my boot.
After that I went back on old Dick Scott,
And lit out for York State ye bet;
But each Spring I war sowin’ the thistles,
No rest anywhar could I get.
I have toted them thistles all over,
And planted ’em in every field,
Whar I’ve halted ter rest; but dog on it!
Thar seems a ter bounterful yield!
Now, neighbors, that is a right true story
I’ve told ye, and is it not queer
That I cannot get shut of ’em? That is
How Canada thistles reached here!
So whenever ye cut down yer thistles
D ’t t t M I t

Don’t cuss me ter strong. May I rot
In a roadside ditch if I can help it!
They are the curse of Richard Scott!

BERLIEVE it’s cornceeded on all sides
That of all the cute bipeds made
Since the world war created, the Yankee
Allers gets the best in a trade!
It’s a boast that no race can match ’em
In expedients sure ter win:
And all others must get up right early
If they would n’t be taken in!
As a proof of this ere declaration
They tell of one up at Cape Cod,
Who’s so all-fir’d smart he endeavor’d
Ter play a trump kerd at his God!
He’s a fisherman by occerpation,
Is this feller they call Bob Munn;
And ter dry his fish he ask’d mandamus
Ter sercure more light from the sun!
The court would not listen ter the motion,
But this action did not appall:
He fix’d up a merchine ter uterlize
The rerfulgent rays of old Sol.
With powerful glasses he center’d
The rays on his cargoes of cod,
And chuckl’d right smart at his success
In stealin’ the smiles of his God!
For a time his merchine work’d ter a charm,
And his sackerlege war endur’d;
While his rivals in trade war astonish’d
At the many quintals he cur’d.

But Bob Munn, he grew bold in his averice,
And the splendid march he had stole
Upon his Creator and his rivals,
E’en at the expense of his soul.
He had read in the Scripters of Lot’s wife
Who ter salt war chang’d in a night,
As a punershment for diserbedience
And exercizin’ wimin’s right—
(A right ter pry inter other’s affa’rs
By evesdroppin’ if she’s inclin’d,
For which each one of ’em should be treated
As Lot’s mistress what look’d berhind.)
But, endin’ he aposterphe, I must
Return ter the exploits of Munn,
Who ignor’d the bounty of Jerhover,
And corntiner’d ter steal the sun!
The story of Lot’s wife impress’d him
With a more avericious wish—
The diskivery of arter-fish-al means
For ter salt his catches of fish.
On the shores of Cape Cod in them days
Many old maids sigh’d alone
For the lips of a man ter caress ’em,
And the means ter sercure a home.
They had been doom’d ter sore diserpointment,
The girlish bloom had diserpear’d,
Leavin’ a shad-er of thar lost beauty
On the features so dry and sear’d.
Bob Munn, he long ponder’d on the subject
Of testin’ that ere recerpe,

What work’d ter a charm at old Gomorrer,
And set a poor hen-peck’d man free!
God had smil’d upon his undertakin’s,
And he felt he might tempt him still,
With a more ingenious expererment,
Ter bring a fresh grist ter his mill.
Then he sent out many invertations—
Corlected the maids at his board,
And while they war gossippin’ o’er thar tea
In his chamber he ask’d the Lord—
Ter merakerlously chenge ’em ter salt
The cheaper ter cure his fresh cod;
Then in faith he erose from his marrers,
And his sinful tamp’rin’ with God!
Now Bob Munn in his folly expected
On rejinin’ his guests ter find
The work he’d mapped out for the Master,
Perform’d by His Infernite mind.

But not so. On reachin’ the tea-drinkers,
Whar he trusted ter git his wish,
No pillars of salt war thar; but harf of
Munn’s carcass war cheng’d ter a fish!
Bob Munn soon diskiver’d it war wrongful,
And, chagrin’d tuk ter the water:
Becomin’ an amphibious anermal,
The first mermaid war his daughter.
Two centuries have pars’d away since then;
The mermaids have multerplied,
And, old mariners say, it all comes from
Lovin’ fish premerturely dri’d!
And, although I won’t vouch for it, they say
This is why the Yankees like cod,
Car’fully season’d, and salted and cur’d
By the means pervided by God.
But the moral—ye see it war sinful
Ter tempt the Almighty ter fast!
And this story will show ye how He got
The best of that Yankee at last!
Whenever ye hear tell of a mermaid
Be warn’d by the sin of poor Bob,
Who attempted ter stock the kerds upon
His Maker, but—botch’d the job!

DO not gamble much on Rerligion,
Nor show a sanctermonious look
Down here under my hat when they mention
The Bible—that spiritu’l book—
What’s a guide-board ter every stray traveler
In the pathway leadin’ ter God;
I do not clasp my hands in dervotion,
And at the church minister nod,—
Extollin’ his favorite utterances;
Nor jine in the fervent “Amen,”
That the folks in the meetin’ may think me
One of them most pious laymen.
Nor go down on my marrers durin’ pr’ar,
Raise my eyes ter Heaven and cry
Ter God ter pour out His Holy Spirit,
And bless me with grace from on High!
In meetin’ I do not yell out “Glory!”
“Bless the Lord who died for sinners!”
“Come down, dear Jesus; I’ll clasp ye right here!”
Nor ’nvite the parson ter dinners.
I’ve sarch’d from Gen’ses ter Reverlation
For a precerdent, but I can’t
Find that Christ and His Erpostles have spent
The Sabbath in boisterous rant!
The knees of my Sabbath mornin’ trousers
May not show same ermount of war’
As those of Deacon Horatio Sparling,
Who’s worn holes in his’n at pra’r.

I may not show the white of my eyes, like
The Deacon who looks for rerward
For countin’ the number of the rarfters,
When they pars the cup of the Lord!
I am not in the habit of tellin’
Sinners they’ll be left in the lurch,
In the last great day when Jerhover comes,
If thar not members of the church!
Or skeerin’ ’em with brimstone and fire,
And the vengeance of thar Maker,
If they turn thar backs on the Pascal Lamb,
And fail ter be a pertaker!
I do not prerclaim ter all my neighbors
Who’ve not bow’d down in corntrition
And jin’d the meetin’, that they’ve cartenly
A through ticket ter perdition!
That when the Lord shall come in His glory,
If thar not as pure as snow,
He will hurl His hot bolts of wrath at ’em,
And tell ’em ter git up and go!
That when the ran’som’d have enter’d in,
With the Lord ter thar final rest
In Heaven, and have put on the white robes
Emblermatical of the Blest—
The guilty sinner will be shunted orf
Ter lakes of sul-furious fires
Whar murderers, burgulars and drunkards
Pursue thar unlicens’d desires.
It is true I do not wrench from the poor
P t f th d f th t

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